Student Centred Communciation


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Learn how to meet students where they are - on their phones. See how text message discussions work at other institutions and how student engagement rates have improved as a result.

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Student Centred Communciation

  1. 1. ® Using Student–centred Communication to Improve Engagement and Success Kahiwa Sebire Solutions Engineer
  2. 2. Who am I?
  3. 3. Context • Trainee teachers • Full-time on placement (16 weeks) • Masters level study concurrently
  4. 4. The problem • Trainees are full-time on placement • Trainees feel isolated from the university • Trainees are unused to academic writing • Trainees struggle to find time for reading, do not critically reflect Photo CC-BY NC ND
  5. 5. The solution • Scaffolded and supported reflection • Targeted four key readings • 4x 24hr interventions Students are ‘expecting academic staff to take a lead’ in supporting them with ‘learning on the move’ Bradley & Holley 2010 Photo CC-BY SA
  6. 6. How? Initial survey revealed: • Facebook – some • Twitter – some • Email-compatible – some • Data connectivity – some • SMS - all Knew: • 95% of text messages are read • 75% of text messages are read straight away
  7. 7. Method - SMS Text sent to all students prompting critical reading Student response to study group (3-4) Students read responses generated by others in their study group Student now has to re-read the reading to gain further insights Photo CC-BY
  8. 8. Example
  9. 9. Results
  10. 10. What the trainees said: • Immediacy: Texts are good to prod or remind you. • Convenience: “The thing with the text is that it goes wherever you are.” • Forced conciseness ‘pro’ • Useful and helped for writing assignment – look at answers and elaborate on them. • Shared reflection, builds community “I really enjoyed reading some other people’s responses”
  11. 11. Educational benefits • Encouraged deep reading and concise reflections • Maintained community of distant learners • Engaged learners • More critical reference to literature The messages helped to bridge the ‘time and space’ barrier by offering them a structured learning experience.
  12. 12. Other uses at Anglia Ruskin University • Weekly study tips • Encourage discussion during classes • Generate and manage backchannel • Used in Teacher Education, Nursing, Social Work Photo CC-BY NC
  13. 13. Other uses • Engage at-risk students with text messages about tutoring services • Feedback – live and after events • Application reminders to prospective learners • LMS announcements • Staff/tutor availability Photo CC-BY NC ND:
  14. 14. How? SMS Involve [first name] [last name] to 0427 933 112 e.g. Involve Kahiwa Sebire
  15. 15. ConnectTxt
  16. 16. ® Thank you Kahiwa Sebire Solutions Engineer