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Lindsey Collins
Blackboard Collaborate Product
Executive
June 2014
Using Technology to Ensure Business
Continuity in Adv...
About Me
What is Business Continuity Management?
3
PRE-INCIDENT
• Prevention
• Risk
Management
INCIDENT
• Response
• Emergency
Resp...
Why is BCP needed?
4
• Governance Requirements
• Safeguarding Assets
• Minimising financial effects
• Protecting Reputatio...
How Should Educational Institutions Prepare?
• Education is a critical area for society
• Departments of Education are bei...
Achievements
• Prepared for classes despite pandemics, hurricanes, absence due to conferences
• Sick students continued th...
Background
• Multiple Blackboard systems to manage
• Multiple data-centres for different solutions
7
Case Study
How Blackb...
Blackboard Collaborate™ Platform
LMS, CMS and Custom Integrations
Web
Conferencing
Mobile
Collaboration
• Virtual classes
...
Ease of Use: Streamlined Design
80% of your use is
one mouse click
away
Classroom Management
Polling
• Keeps the interactivity and
engagement of participants
• On-the fly Yes/No, Multiple
Choice questions
• See resu...
Quiz Manager
• Pre-made or On-the-fly
• Use True/False, Multiple
Choice, Short Answer (text)
• Show/hide answers and resul...
Live Video
• Up to six (6) people can share video
simultaneously
• Follow-the-speaker
• High quality, high frame rate and ...
Breakout Rooms & Synchronised Notes
• Offline, desktop authoring
• Activity Based
• Re-usable
• Intuitive
Education Focused : Plan!
• Scalable Deployment
• Easy to Share Best Practices
• Consistency and Continuity
• Reduces need for extensive Training an...
Blended & Global Learning
Polycom / Tandberg
• Individual Bandwidth Management
• Optimizes data stream specifically for connection speed of
each individual. (28.8K mod...
Integration Benefits: Your chosen LMS
/ VLE / Portal
Better Student Engagement
Improved
Student
Outcomes
Cost Savings,
Con...
LMS on a mobile device
Mobile Learn
Integrated into the Active Learner
Lifestyle
Live Sessions
Pre-
entry
In Session Post
Recruitment
Induction
Distance and
Blended
Classroom
Enhancement
Support and
Services
Feedback ...
CE/Vista
Open: Your Technology Choice
Blackboard IM
• Integrated with your courses /
groups within LMS
• Presence based - instant
communication
• Informal colla...
• Instructor virtual
office hours
• Help Desk
• Library Services
Streamlined Interaction Flow
Resources & Proven Practices
• Connections User Conference
• Client Managers
• Product Advisory Councils
• On Demand Learn...
24/7 technical Support : Every User
27
• By Email
• By Live Chat
• Phone
Blackboard Collaborate – The Future…
28
Statements regarding our product development initiatives, including new
products and future product upgrades, updates or e...
Listening to Our Clients
Collaborate Themes
Simple – Easy entry to your
sessions with an intuitive user
experience
Mobile ...
Removing Barriers to Web Conferencing
(Launcher Available Now for Mac, Releasing 28 June 2014 for Windows, now available f...
Simple and Convenient – Conferencing From a
Browser
(In Design)
Conceptual Mock-up. Subject to Change without notice
33
34
35
High Fidelity User Experience – Clear and Compelling
(In Design)
• Richer Audio
• High Quality Video
• Sharper, Faster
App...
Listening to our clients
37
• New Data Centre in APAC - Sydney
• Web Conferencing instance will include:
• Scheduling
• Re...
THANK YOU!
Contact me:
lindsey.collins@blackboard.com
38
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Using Technology to Ensure Student Access and Continuity

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Higher education institutions are being asking to plan for unprecedented situations. How will your institution continue to function during quarantines, weather disasters, and states of emergency? Providing a continuous experience for your students is a top priority.

Published in: Education, Technology, Business
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Using Technology to Ensure Student Access and Continuity

  1. 1. ® Lindsey Collins Blackboard Collaborate Product Executive June 2014 Using Technology to Ensure Business Continuity in Adverse Conditions
  2. 2. About Me
  3. 3. What is Business Continuity Management? 3 PRE-INCIDENT • Prevention • Risk Management INCIDENT • Response • Emergency Response/Crisis Management • Continuity of Service • Disaster Recovery Plan POST-INCIDENT • Restoration • Damage restoration/ commissioning • Normalisation • Migration/resta rt of services
  4. 4. Why is BCP needed? 4 • Governance Requirements • Safeguarding Assets • Minimising financial effects • Protecting Reputation • Continuance of education to students
  5. 5. How Should Educational Institutions Prepare? • Education is a critical area for society • Departments of Education are being tasked to develop plans • Develop alternative procedures to assure continuity of instruction (Student Learning and Core Operations) – Web-based and online instruction – Digital resources – Learning Management System (LMS) – Live online instruction through a virtual classroom
  6. 6. Achievements • Prepared for classes despite pandemics, hurricanes, absence due to conferences • Sick students continued their course study when quarantined due to H1N1 symptoms 6 Case Study How Blackboard helped • Students were able to attend classes with school closed due to quarantine • Archiving enabled faculty to record lectures from their homes • Platform is basis for school’s emergency contingency plan Vision • Be prepared to keep teaching & learning • Ensure academic continuity in cases of emergencies or other disruption “Blackboard Collaborate has became the primary technology for our school’s emergency contingency plans. There are numerous reasons why an instructor may not be able to teach, so we wanted to ensure our students could still continue their education. By using Blackboard Collaborate for lecture capture and distributing archives… we can continue to offer classes in the case of a major incident.” Dan Li, Assistant Vice President for Academic Administration
  7. 7. Background • Multiple Blackboard systems to manage • Multiple data-centres for different solutions 7 Case Study How Blackboard helped • Managed hosting infrastructure and a dedicated Service Delivery Manager • Blackboard Web Conferencing • Blackboard Instant Messaging Vision • Have a practical operational reality of such things as: flood, fire, emergencies, etc. • Tools are ready, such as Blackboard Learn for system announcements, Web Conferencing to continue to deliver education and BBIM to be available for support and collaboration. “Would have never believed we would be happy giving up the control we had when self-hosted, but after 2 years, we are very pleased with this decision. Our test server outside of the Sydney Data Centre restrictions allows us full control over the database and file system so we can do testing and query the database. 24/7 support, robust service delivery, excellent support, and integrated systems.” Schelly Gardner, Systems Manager, SCU
  8. 8. Blackboard Collaborate™ Platform LMS, CMS and Custom Integrations Web Conferencing Mobile Collaboration • Virtual classes • Webinars • Professional development • Blended learning • Live participation in classes & meetings on a mobile device – 3G and Wi-Fi Enterprise Instant Messaging • Impromptu meetings • One-to-one collaboration • Student help and services Voice Authoring • Personalized coaching • Facilitate language study • Voice feedback
  9. 9. Ease of Use: Streamlined Design 80% of your use is one mouse click away
  10. 10. Classroom Management
  11. 11. Polling • Keeps the interactivity and engagement of participants • On-the fly Yes/No, Multiple Choice questions • See results immediately • Easily tabulate results • Hide responses from participants and lock responses • Publish polling results to whiteboard See results at a glance Specific answers by person
  12. 12. Quiz Manager • Pre-made or On-the-fly • Use True/False, Multiple Choice, Short Answer (text) • Show/hide answers and results • Students “hand in” quizzes which locks the answers • Export results to spreadsheet
  13. 13. Live Video • Up to six (6) people can share video simultaneously • Follow-the-speaker • High quality, high frame rate and low bandwidth • Use low-cost cameras for high quality video conferencing • Video window can be detached and made larger The current speaker Other participant thumbnails The camera icon shows when you’re broadcasting
  14. 14. Breakout Rooms & Synchronised Notes
  15. 15. • Offline, desktop authoring • Activity Based • Re-usable • Intuitive Education Focused : Plan!
  16. 16. • Scalable Deployment • Easy to Share Best Practices • Consistency and Continuity • Reduces need for extensive Training and Technical Support Institution Benefits of Plan!
  17. 17. Blended & Global Learning Polycom / Tandberg
  18. 18. • Individual Bandwidth Management • Optimizes data stream specifically for connection speed of each individual. (28.8K modem or fast speed LAN) • Automatically compensates for individuals on low speed connections • Intelligent, real-time, individually optimized data streams preclude the need for pre-distribution of session materials • Video files - Played at the same time for all users regardless of their internet speed Bandwidth Management
  19. 19. Integration Benefits: Your chosen LMS / VLE / Portal Better Student Engagement Improved Student Outcomes Cost Savings, Convenience & Efficiency
  20. 20. LMS on a mobile device Mobile Learn Integrated into the Active Learner Lifestyle Live Sessions
  21. 21. Pre- entry In Session Post Recruitment Induction Distance and Blended Classroom Enhancement Support and Services Feedback and Assessment Alumni Employer Relations Staff Communication, Collaboration & CPD Typical Student Life Cycle
  22. 22. CE/Vista Open: Your Technology Choice
  23. 23. Blackboard IM • Integrated with your courses / groups within LMS • Presence based - instant communication • Informal collaboration
  24. 24. • Instructor virtual office hours • Help Desk • Library Services
  25. 25. Streamlined Interaction Flow
  26. 26. Resources & Proven Practices • Connections User Conference • Client Managers • Product Advisory Councils • On Demand Learning Center • Distinguished Lecture Series • Hall of Fame Clients • Customer Upgrade Center • Cohort Programs
  27. 27. 24/7 technical Support : Every User 27 • By Email • By Live Chat • Phone
  28. 28. Blackboard Collaborate – The Future… 28
  29. 29. Statements regarding our product development initiatives, including new products and future product upgrades, updates or enhancements represent our current intentions, but may be modified, delayed or abandoned without prior notice and there is no assurance that such offering, upgrades, updates or functionality will become available unless and until they have been made generally available to our customers. Forward-Looking Statements
  30. 30. Listening to Our Clients Collaborate Themes Simple – Easy entry to your sessions with an intuitive user experience Mobile – Attend while on the go, for the 21st century learner Integrated – Works within the framework of your existing academic tools and workflows
  31. 31. Removing Barriers to Web Conferencing (Launcher Available Now for Mac, Releasing 28 June 2014 for Windows, now available for integrated Learn clients)
  32. 32. Simple and Convenient – Conferencing From a Browser (In Design) Conceptual Mock-up. Subject to Change without notice
  33. 33. 33
  34. 34. 34
  35. 35. 35
  36. 36. High Fidelity User Experience – Clear and Compelling (In Design) • Richer Audio • High Quality Video • Sharper, Faster Application Sharing
  37. 37. Listening to our clients 37 • New Data Centre in APAC - Sydney • Web Conferencing instance will include: • Scheduling • Recording/Playback • MP4 conversion and uploading to Kaltura • Telephony built-in for audio conferencing • Target cutover date: July 2014 • Advantages of migrating to Sydney: • Planned maintenance windows during off-peak hours • Faster end-user experience for web conferencing and playback • Alleviates possible data privacy concerns
  38. 38. THANK YOU! Contact me: lindsey.collins@blackboard.com 38

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