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Simplify your it help desk processes with an office 365 intranet

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The role of IT has changed from simply responding to break-fix requests, to playing a strategic and central role in bringing more value to businesses. And this means freeing them up from time consuming work, so they can concentrate on important activities that affect your bottom-line.

A turnkey Office 365 Intranet can equip them with tools that simplify the ticketing system, help manage assets and vendor relationships, and alert employees on upcoming maintenance.

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Simplify your it help desk processes with an office 365 intranet

  1. 1. Simplify your IT HelpDesk Processes with an Office 365 Intranet Copyright © 2018 BizPortalsSolutions
  2. 2. Agenda 1) Introduction 2) What is a Business Intranet on Office 365? 3) IT Help Desk Processes in an Office 365 Intranet Copyright © 2018 BizPortalsSolutions
  3. 3. BizPortals Solutions Full Service Product / Development Implementation Migration Office 365 Services Expertise Intranet / Digital Workplace SharePoint Office 365 Microsoft Platforms Focus Office 365 Users Small, Medium & Enterprise Businesses Across Industries Microsoft Gold Partner for 15+ Years
  4. 4. What is a Business Intranet on Office 365?  Provides a central source of truth of business data  Offers self-service tools for employees  Provides a simple user experience  Provides a cohesive workplace solution Copyright © 2018 BizPortalsSolutions
  5. 5. Document Management ERP CRM QMS SALES Office365 Intranet Office 365 Intranet as Your BusinessHub
  6. 6. IT Help Desk Processes in an Office 365 Intranet Houses IT Department Information  Infrastructure updates, reports and docs  Easy to add, edit, and distribute content  Global search across all information  Track IT department projects Offers Self-Service Tools  IT – policies, procedures, training videos  IT – help desk  Self-help service tickets – FAQ, knowledge base, and in-context help Automates HelpDesk Case Mgmt.  Multi-step workflows and approvals  Alerts from existing business environments  Usage and Consumption Reports  Notifications and Reminders Copyright © 2018 BizPortalsSolutions
  7. 7. Improves IT Team Collaboration  Dedicated team/department site  Multiple project sites  Team discussions  Tasks with embedded checklists  Multiple forms of communication Manages Day-to-Day Work  Inventory and Assets Mgmt.  SOPs and Document Storage  Audit Checklists  Help Desk – Case Management  Network Monitoring Reports  Security and Usage Reports  Infrastructure Maintenance Schedules IT Help Desk Processes in an Office 365 Intranet Copyright © 2018 BizPortalsSolutions
  8. 8. How to Create a Business Hub on Office 365 Options Pros Cons (1) Build Yourself • Fully customized to your requirements (but with risk) • Large time and dollar investment • Requires expert skills & management • Increased risk of failure (2) Choose a Ready- made Office 365 Intranet • Meets 80%-90% of your needs out- of-the-box • Quick ROI with minimal investment • Quick implementation • Can be customized • Cost-free technology and updates • Minimizes your IT • Customization required to meet 100% of your needs Copyright © 2018 BizPortalsSolutions
  9. 9. Let us know how we can help 9 Contact info: https://www.bizportals365.com bizinfo@bizportals.com

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