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Unlocking Potential to Lead and Influence

Presenter: Eve Ash | Expert Presenter

Great leaders continue to learn and develop their skills throughout their careers. The problem is many of us hold ourselves back. It’s time to be challenged and to challenge your team.

This webinar is an ideal opportunity to sharpen your mind with Psychologist and Behavior Expert, Eve Ash. You’ll learn a unique psychological approach to motivation and success.

Key Learning Objectives:

Discover the 2 key attitudes for success and the impact of personal scripts on performance and potential
Discover how to develop and use a winning mindset so everyone at your organization achieves goals.
Overcome the 3 top fears that cause people to sabotage their own performance and remain stuck in their career
Find out how to use “Lands of W” to improve team communication
Learn the proven 4 step formula for achieving your goals
Gain confidence in presenting your vision, plans, decisions and ideas
Explain, clarify and influence with action oriented communication

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Unlocking Potential to Lead and Influence

  1. 1. BizLibrary helps organizations succeed by improving the way employees learn. www.bizlibrary.com/free-trial
  2. 2. How do you feel about your potential to lead and influence? POLL Choose one or more answers that suit you A. I am satisfied I am using my full potential B. I am aware I have room to improve C. I know how to turn around negative thinking D. I know how to unlock my potential E. I am motivated to improve F. I will try out strategies I learn today © Eve Ash eveash.com www.7d-tv.com
  3. 3. Great leaders continue to learn and develop their skills throughout their careers. But many of us hold ourselves back. How? © Eve Ash eveash.com www.7d-tv.com
  4. 4. Blocking our potential Poor self-awareness Lack of confidence Fears Laziness … Stuck © Eve Ash eveash.com www.7d-tv.com
  5. 5. The power is in our minds We can change ourselves and help others unlock their potential! © Eve Ash eveash.com www.7d-tv.com
  6. 6. Key Learning Objectives: • Discover 2 key attitudes for success • See the impact of personal scripts on performance and potential • Discover how to develop and use a winning mindset for success • Overcome 3 top fears that sabotage • Use Lands of W to improve team communication • Learn the proven 4 step formula for achieving your goals • Gain confidence in presenting your vision, plans, decisions and ideas • Explain, clarify and influence with action oriented communication © Eve Ash eveash.com www.7d-tv.com
  7. 7. Sometimes we say things like... This can wait. I can’t do it right now. It’s too hard. Or team members say these things These“scripts”hold us back © Eve Ash eveash.com www.7d-tv.com
  8. 8. “I wish I didn’t have to …” “I’m too tired to …” “Not enough time” Negative Scripts … “This is such a demanding role” “I am overloaded” “I get upset with certain people” © Eve Ash eveash.com www.7d-tv.com
  9. 9. Black Box of My Mind My internal scripts impact my performance (c) Eve Ash eveash.com www.7d-tv.com
  10. 10. Negative scripts  highly contagious  impact others  poor culture © Eve Ash eveash.com www.7d-tv.com
  11. 11. … contagious, keep you stuck in the past Impact team culture PEOPLE DO NOT achieve their potential Negative Scripts … © Eve Ash eveash.com www.7d-tv.com
  12. 12. “It’s a good year and I feel great” “I love to learn and improve” “I enjoy helping others achieve their goals” “I can do this – it will be a challenge” “I will keep going even if stuck” “I will get over this hurdle” Positive Scripts … © Eve Ash eveash.com www.7d-tv.com
  13. 13. Positive scripts  positive culture  motivation to learn and develop  high performance © Eve Ash eveash.com www.7d-tv.com
  14. 14. Script Clusters – a series of scripts on related themes NEGATIVE I’m no good at public speaking I freak out talking in front of a group I will go blank I’ll get nervous POSITIVE I’m looking forward to the challenge This will be great to tackle I’m ready to give it a go I will do my best © Eve Ash eveash.com www.7d-tv.com
  15. 15. We CHOOSE our mood Positive Attitudes Positive Behaviors © Eve Ash eveash.com www.7d-tv.com
  16. 16. CHOOSE YOUR SERVICE MOOD • I want to help you • I am here for you • We have great resources to help • Everyone deserves great service from us • I can make others feel relaxed and glad they called • I am comfortable with emotions and overload • I care about everyone who calls VS. Annoyed, frustrated, moody, unaware, uncaring, too busy, too tired, bored. © Eve Ash eveash.com www.7d-tv.com
  17. 17. Negative Negative Positive Positive The Reciprocity Urge Boomerang Scripts © Eve Ash eveash.com www.7d-tv.com
  18. 18. NegativePositive Positive Your scripts Other person 1. Self-awareness 2. Choose your boomerangs Boomerang Scripts © Eve Ash eveash.com www.7d-tv.com
  19. 19. Confidence Two attitudes for success Persistence BUT they are easily undermined! © Eve Ash eveash.com www.7d-tv.com
  20. 20. Get Right Internal Thinking Success requires GRIT © Eve Ash eveash.com www.7d-tv.com
  21. 21. How can I be more successful in my work and communications? Create a Positive Mindset © Eve Ash eveash.com www.7d-tv.com
  22. 22. #1 Overcome fears! Fears keep you stuck Fears undermine confidence Fears sabotage your performance © Eve Ash eveash.com www.7d-tv.com
  23. 23. TOP 3 FEARS that undermine success • Fear of embarrassment I’ll make a fool of myself. They’ll laugh at me. • Fear of failure I’ll make a mistake. I won’t be able to do it. • Fear of not being liked No-one notices me. They’ll think I’m not … © Eve Ash eveash.com www.7d-tv.com
  24. 24. Help yourself. Help your team. Identify POSITIVE SCRIPTS that help you NEGATIVE SCRIPTS that hold you back © Eve Ash eveash.com www.7d-tv.com
  25. 25. Some difficult people have more impact on us Angry, aggressive, abusive, bullying Moody, tired, depressed, teary Uncommitted, unmotivated, uninterested Uncaring, unthinking, selfish Possessive, demanding, clingy Mean, unfair, unethical Biased, intolerant, racist Loud, rude, doesn’t listen ...OR IS IT ME MAKING IT DIFFICULT? © Eve Ash eveash.com www.7d-tv.com
  26. 26. Your reactions and emotions may be contributing He upsets me all the time. I just look at her and feel angry. I just want to walk out. I hate these pathetic complaints This is a mess Everybody expects so much of me © Eve Ash eveash.com www.7d-tv.com
  27. 27. We need to increase self-awareness of our own contribution to a difficult situation. Look inwards Our scripts can set us up to do badly! © Eve Ash eveash.com www.7d-tv.com
  28. 28. The Art of Script Editing Rewrite Negative Scripts to Positive Scripts Take back your control • I can’t handle this This is going to be a challenge • I feel anxious  I will get through this • I feel overwhelmed and stressed  ? • Someone in my team is upsetting me  ? © Eve Ash eveash.com www.7d-tv.com
  29. 29. I hate these petty complaints I get upset easily This is a mess Everybody expects so much of me I love to resolve problems I’m always happy to help people I like making improvements When I’m organized I feel really good about work Rewrite Negative Service Scripts © Eve Ash eveash.com www.7d-tv.com
  30. 30. The Negative Land of W Wishing I wish this wasn’t so rushed. I wish I had help. I wish I was still on holidays. I wish it was Friday. Whining I am under too much pressure. People don’t realize how much effort this takes. Wasting Time I’ll do this later. It can wait... A coffee first. © Eve Ash eveash.com www.7d-tv.com
  31. 31. The Positive Land of W Wanting to Achieve I want to do better. I can make this happen. Willing to Learn I will develop my skills. I can learn new ways. Working Effectively I have goals each day. I’m efficient. I won’t procrastinate. © Eve Ash eveash.com www.7d-tv.com
  32. 32. CREATE A POSITIVE MINDSET Don't dwell on negatives INSTEAD: Focus on strengths Don't give up trying INSTEAD: Show persistence Don't keep wishing and whining INSTEAD: Build confidence by learning Don't waste time INSTEAD: Work effectively to save time © Eve Ash eveash.com www.7d-tv.com
  33. 33. STEP 2 Audit Scripts STEP 1 Set Goals STEP 3 Edit Scripts STEP 4 Make Scripts a Habit POSITIVE MINDSET TO REACH GOALS © Eve Ash eveash.com www.7d-tv.com
  34. 34. 2. Audit your scripts POSITIVES I will lose the fear. I will develop skills. More career opportunities. NEGATIVES I hate talking in groups. I am a bad speaker. I will go blank. 3. Edit your negative scripts I will learn to enjoy speaking in public. I will keep practicing, build skills and reduce my fear. Each talk I will imagine people clapping at the end of it. 4. Make it a habit I will keep persisting. I will be brave and ASK for speaking opportunities. 1. Goal: Public Speaking © Eve Ash eveash.com www.7d-tv.com
  35. 35. 2. Audit your scripts POSITIVES ………………………………………….. ……………………………………………………… NEGATIVES …………………………………………. ……………………………………………………… 3. Edit your negative scripts ……………………………………………………… ……………………………………………………… 4. Make it a habit ……………………………………………………… ……………………………………………………… 1. Goal ……………………………………………….…….. © Eve Ash eveash.com www.7d-tv.com
  36. 36. Present your Vision, Plans, Decisions & Ideas with confidence © Eve Ash eveash.com www.7d-tv.com
  37. 37. POLL: Guess who will present best? A. Michael B. Alex C. Steve D. Carlos E. Carol © Eve Ash eveash.com www.7d-tv.com
  38. 38. Impact of the way we present 7% 38%55% © Eve Ash eveash.com www.7d-tv.com
  39. 39. Actual Words 7% 38% Tone of voice 55% Body Language Impact of the way we present © Eve Ash eveash.com www.7d-tv.com
  40. 40. BUILD CONFIDENCE TO PRESENT IDEAS Use confidence scripts •I will engage with my eyes and smile •My tone of voice will be positive •I will relax and see everyone is listening •I will be responsive and use 4 As © Eve Ash eveash.com www.7d-tv.com
  41. 41. Ask to find out what is wrong • Listen – maybe you or your organization are the problem Appreciate their circumstances and need for answers • Respect different points of view. • Let’s workout the best way forward … Acknowledge feelings • Show empathy and take responsibility as a possible contributor • Maybe I wasn’t clear… • It sounds like you are under a load of pressure right now … • I can hear how upset you are • It’s not easy managing this one Apologize if needed… 2 types • Sorry for their state: I’m sorry you are so upset … I’m so sorry this happened • Sorry for your actions I’m sorry what I said has upset you so much © Eve Ash eveash.com www.7d-tv.com
  42. 42. Become a champion communicator even when tempers are flared… ..anxious, fearful, angry, stressed? CHOOSE YOUR MOOD MANAGE YOUR MINDSET What scripts can you use? © Eve Ash eveash.com www.7d-tv.com
  43. 43. Control your own emotions If you feel bad and keep thinking,“I am anxious” it makes it worse Change thinking to I am in control I can get through this If you disagree with someone – be polite and courteous. I will show respect I will calmly listen If things go wrong – don’t blame, accuse or escalate. I will work on solving Let’s work this out © Eve Ash eveash.com www.7d-tv.com
  44. 44. Understand what is stressing you What scripts can help you manage? © Eve Ash eveash.com www.7d-tv.com
  45. 45. Calming scripts I will breathe deeply I can move through this © Eve Ash eveash.com www.7d-tv.com
  46. 46. Your power is within you - 7 tips Present your visions, plans, decisions and ideas with confidence 1. Convert procrastination into creative preparation WOW! – special example, relevant story, powerful image, new facts, research 2. Choose optimistic mood – select your positive scripts 3. Channel anxious energy into controlled breathing, relaxed shoulders and visualizing successful completion © Eve Ash eveash.com www.7d-tv.com
  47. 47. Your power is within you 4. Calmly present clear statements with fresh tone 5. Consider time as a friend – it’s your time 6. Carefully respond to questions & concernswith interest & empathy 7. Completion is your goal – no loose ends © Eve Ash eveash.com www.7d-tv.com
  48. 48. Speak with influence – action oriented communication Explain with an example or demonstration, show action steps, tasks or images. Create your own action oriented internal scripts: • I will bring my concepts to life! • I will enthuse my team • I will explain it in an entertaining way • I will show my passion and enthusiasm for actions we are planning © Eve Ash eveash.com www.7d-tv.com
  49. 49. Speak with influence – action oriented communication Clarify with numbers and actions. THINK: I can make it stick. I can explain steps clearly. I will make it memorable Link actions to results 1. We will seek to ... 2. We need to make sure ... 3. Everyone must ... If we follow this plan we will achieve... When we complete the ..... we will have a strong advantage © Eve Ash eveash.com www.7d-tv.com
  50. 50. How do you feel about your potential to lead and influence? POLL Choose one or more answers that suit you A. I am satisfied I am using my full potential B. I am aware I have room to improve C. I know how to turn around negative thinking D. I know how to unlock my potential E. I am motivated to improve F. I will try out strategies I learn today © Eve Ash eveash.com www.7d-tv.com
  51. 51. © Eve Ash eveash.com www.7d-tv.com
  52. 52. Framework for Execution Short Video Series 1. Q&A: Manager and Psychologist 2. Q&A: Essentials for New Managers 3. The Aging Workforce 4. Managing Multiple Sites 5. Succession Planning 6. Managing Generation Y 7. Q&A: Delegating and Empowering 8. Building Strategic Alliances 9. Improving Governance 10.Manager and Friend: The Right Balance 11.Management Styles: Authoritarian and Delegative 12.Management Styles:
  53. 53. Human Resources: Insights and Strategies Supervisor Fundamentals Series 1. Congratulations, You’re a Supervisor! 2. How Good Do You Want to Be? 3. Personal Traits for Success 4. Establish Credibility to Lead 5. Going from Buddy to Boss 6. Your First Team Meeting 7. Research Your New Team 8. Get Team Feedback from Others 9. Interview Your Team 10. Observe Your Team in Action 11. Develop a Team Strategic Plan 12. Mistakes to Avoid Supervisor Fundamentals Series: Congratulations, You’re a Supervisor!
  54. 54. Try out these video lessons and more! Let us know through the poll if you’d like a free trial of BizLibrary’s online course collection. www.bizlibrary.com/free-trial
  55. 55. Stay in Touch www.bizlibrary.com Eve Ash Psychologist and CEO of Seven Dimensions eve@7dimensions.com.au Erin Boettge Content Marketing Manager, BizLibrary eboettge@bizlibrary.com

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