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The Great Training Robbery: Protect Your Online Investment

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Delivering learning to employees is only the first key step in improving performance. Employees have to retain the gains in knowledge and skill or the time, energy and effort that went into the program were for nothing – wasted.

The challenge for many organizations and professionals is that we focus so intently on developing employee learning resources, we overlook the importance of whether our employees retain any of what they learn. As it turns out, the combination of microlearning and the ongoing reinforcement of lessons learned is crucial to increasing the ROI of your training program.

Recent research is helping us learn more about exactly what reinforcement methods really work, and why. Understanding how to extend the learning process and shift employee training from being a series of events to being an ongoing process is vital to promoting ongoing learning in your organization and getting real behavioral results.

In this session, Dean Pichee, CEO of BizLibrary and veteran in the employee training industry, discusses microlearning, “the forgetting curve”, and methods, techniques and tools (including video) that can reverse the forgetting curve and lead directly to much higher returns on investment and result in improved performance.

You’ll leave this webinar with actionable steps to protect your training investment and increase the overall performance in your organization.

Key Learning Objectives:

Why Microlearning makes the biggest impact.
Learn about the forgetting curve, and the impact it’s having on your organization.
Understand the importance of post-training reinforcement and how to incorporate into your training program.
Get actionable steps to improve your ROI for employee training.

Published in: Recruiting & HR
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The Great Training Robbery: Protect Your Online Investment

  1. 1. Presenting Today Dean Pichee President and CEO, BizLibrary dean@bizlibrary.com Erin Boettge Content Marketing Manager BizLibrary eboettge@bizlibrary.com Follow along on Twitter: #BizWebinar @BizLibrary
  2. 2. BizLibrary helps organizations succeed by improving the way employees learn. www.bizlibrary.com/free-trial
  3. 3. What is the goal and objective of employee training? Let us know in chat.
  4. 4. How much does your organization spend, all in, on employee training? Let us know in chat.
  5. 5. Why does Traditional Training Fail We spend a lot of time on training. We spend a lot of money on training. We’re not getting the ROI we need. There’s a big disconnect between training and the modern learner.
  6. 6. Terrible Too’s of Training Too long Too boring Too disconnected from work TOO EASILY FORGOTTEN
  7. 7. “No matter how much you invest into training and development, nearly everything you teach to your employees will be forgotten. Indeed, although corporations spend billions of dollars a year on training, this investment is like pumping gas into a car that has a hole in the tank. All of your hard work simply drains away.” Art Kohn, PHD, Professor, Author and Consultant
  8. 8. Does your business use science to improve its outcomes? Poll Question a. Yes b. No
  9. 9. How We Learn Encoding Short-term memory, observations, memory traces and what we’ve seen (limited capacity) Consolidation Time scientists believe the brain replays or rehearses the learning, new knowledge next to neural markers Retrieval Forced retrieval is most effective after time intervals and some forgetting has occurred
  10. 10. Myth #1:
  11. 11. Myth #2:
  12. 12. Key Neurological Principle of Retention Purposeful recollection of material over intervals of time
  13. 13. How little organizations rely on the science of learning and training. I've been doing this for a long time, and many organizations are uninformed about what it is we know about learning and training and development. What happens before and after a training session is just as important as the actual instruction itself. “ - Eduardo Salas, Professor of Organizational Psychology, - University of Central Florida “ What was the most surprising thing you have learned from years of studying corporate training?
  14. 14. 6 Ways to Use Science to Improve Your Employee Training Program 1. Chunk it. 2. Space it out. 3. Test it. 4. Mix it up. 5. Make it hard. 6. Write to remember
  15. 15. Chunk it “Microlearning – learning bursts – lower the cognitive load.”
  16. 16. Cognitive Load The total amount of mental effort being used in the working memory. Our brain can only process a certain amount of information at a time.
  17. 17. TRAINING CONTENT Bite-Sized Chunks
  18. 18. Space it out “Cramming can be an effective learning methodology if your only objective is to pass a one-time exam. ”
  19. 19. Spacing Effect Spacing out information over time rather than cramming it into one session or a short time period, you will improve your long-term memory.
  20. 20. 2 MONTHS 2 WEEKS 2 DAYS 10 MIN. Overcoming the Forgetting Curve
  21. 21. Test learners “Tests and quizzes do more than just measure the amount of learning that has taken place. Testing is a critical part of the learning itself.”
  22. 22. The Testing Effect - Retrieval Testing increase learning more than any other study method. Long-term memory is increase when some of the learning time is devoted to retrieving the to-be-remembered information.
  23. 23. Mix it up “Practice like we play the game.”
  24. 24. Interleaving The practice of mixing several related skills together.
  25. 25. Blocking vs. Interleaving TOPIC 1 TOPIC 2 TOPIC 3 TOPIC 4 TOPIC 5 TOPIC 6 TOPIC1 TOPIC3 TOPIC4 TOPIC6 TOPIC2 TOPIC5 TOPIC2 TOPIC4 TOPIC3 TOPIC5 TOPIC1 TOPIC6 TOPIC5 TOPIC6 TOPIC3 TOPIC1 TOPIC4 TOPIC2
  26. 26. Make it hard “The harder our brain has to work the more learning and retention occurs.”
  27. 27. 0 5 10 15 20 25 30 Pretest Acquisition 1&2 Random Transfer Test Blocked Transfer Test Practiced with blocked pitches Practiced with random pitches NumberofHits
  28. 28. Writing to remember “Retention is increased if you ask learners to summarize in their own words what they learned.”
  29. 29. What We Can Do Before Training Priming Ask questions to encourage thinking about the topic. Set Expectations Set expectations that prepare for a difficult experience.
  30. 30. What is the most important thing you learned from the webinar today? Let us know in chat.
  31. 31. What Works? Learning Bursts microlearning Learning Boosts reinforcement
  32. 32. GET BOOSTED Receive learning boosts after the webinar today.
  33. 33. NOT ME
  34. 34. Questions?
  35. 35. BizLibrary helps organizations succeed by improving the way employees learn. www.bizlibrary.com/free-trial
  36. 36. Get in Touch www.bizlibrary.com Dean Pichee President and CEO, BizLibrary dean@bizlibrary.com Erin Boettge Content Marketing Manager BizLibrary eboettge@bizlibrary.com
  37. 37. References and Resources Brain Science: The Neuroscience of Teaching and Learning, Learning Solutions Magazine, by Art Kohn. http://www.learningsolutionsmag.com/articles/1354/brain-science-the-neuroscience-of-teaching-and-learning Make it Stick: The Science of Successful Learning, by Peter C. Brown, Henry L. Roediger III, and Mark A. McDaniel. http://www.learningsolutionsmag.com/articles/1354/brain-science-the-neuroscience-of-teaching-and- learning How Much Do People Forget? Will Thalheimer. http://willthalheimer.typepad.com/files/how-much-do-people- forget-v12-14-2010.pdf So Much Training, So Little to Show for It, WSJ.com, Rachel Emma Silverman. http://www.wsj.com/articles/SB10001424052970204425904578072950518558328 ATD State of the Industry 2014. http://files.astd.org/Research/Infographics/SOIR-2014- Infographic.pdf?_ga=1.228043741.1320061770.1449678068 Information Impact and Factors Affecting Recall, ERIC, Ralph Burns. http://eric.ed.gov/?id=ED258639 Meet the Modern Learner, Bersin by Deloitte. http://www.slideshare.net/heytodd/the-modern-learner- infographic-final-v4120414

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