“
What does it mean?
More connected?
More alone?
More risk?
Or, just more?
For the first time, an entire generation has
grown up watching content on their own
terms. This generation is defined by t...
WHAT I HOPE YOU’LL LEARN:
Starting point = a whole new approach to strategy
New strategy requires new approach to
content
...
In a world of learning and
development where complexity is
the enemy, [organizations need a]
simple and nimble approach to...
Processes Analysis Design Develop
Validation &
Delivery Measurement Learning
Management
? ? ?
Pull vs. Push
GOALS
Performance-
Based
Future
Orientation
What’s missing?
Most learning was focused
on delivering known skills
to solve known problems.
Classroom/ILT
Online - eLearning
On-the-Job
Maybe Other
Methods
volatility
uncertainty
complexity
ambiguity
it’s a VUCA world…
THE % OF KNOWLEDGE IN YOUR
BRAIN NEEDED TO DO YOUR JOB
1986 1997 2006
Source: Robert Kelly, Carnegie-Mellon University
demand speed,
analysis and elimination of
uncertainty
patience,
sense-making and an engagement
with uncertainty.
Denise Ca...
Everyday we create
bytes of data…
So much that 90% of the data in
the world has been created in
the last two years alone.
...
Over 6 billion hours of
….video are watched each
month on YouTube…
that's almost an hour for
every person on Earth.
9 out of 10 Americans
already use their
smartphones for work.
Cisco BYOD Insights Report 2013
Traditional approaches
won’t work…
No classroom is large enough.
No individual is smart enough.
No response time is fast enough.
No intervention is complete ...
Attempting to do more of what has been done in
the past is not the answer. We need to do new
things in new ways.
won’t wor...
Employee learning today
is about preparing
employees for jobs that
don’t exist, yet…
Alignment Learning
Culture
Performance
Analysis
Content
Strategy
Success Criteria Marketing and
Communication Business Impact
Alignment
Learning Culture
Performance
Analysis
Success Criteria
Marketing and
Communication
Measuring the
Business Impact
CONTENT
definition curation
delivery
Immediate
Personalized
Democratic
User-generated
Social
Mobile
Technology without
content is an empty
promise.
CONTENT
definition curation
delivery
WHAT IS CONTENT:
anything that answers a
question that we might be
asking in the moment
SOCIAL PERFORMANCE
Business objectives
DEFINITION
?
?
CONTENT
definition curation
delivery
CURATION:
the key first step to making
content useful
CONTENT CONTEXT
CURATION
Context
3
2
1
What do you believe holds
back knowledge workers
in your organization?
Bersin by Deloitte 2012
overwhelming
volume of
information
68%
lack of
effective
tools
34%
The problem is
context not content.
STRUCTURE
SETS
CONTENT
FREE
CONTENT
definition curation
delivery
DELIVERY:
easy and simple access, when
and where it’s needed
CLOUD-BASED MOBILE
DELIVERY
Access, work and life
3
2
1
WHY VIDEO?
According to popular research – in 72 hours the
average human can retain…
of
text
10%
of
VIDEO
95%
of
images
65%
60,000
times
faster
than
text
Does this translate into
employee training?
Does this translate into
employee training?
YES
Adult Learning…
YES
Adult Learning…
Does this translate into
employee training?
Short bursts (5-15 min.)
Visual input for cognitive transf...
TRADITIONAL eLEARNING COURSE OR FORMAL
LEARNING
LEARNING NUGGETS
BORROW
At least of
employees already use
their own smartphones/
devices to access work-
related sites or
information.
50%
How Tony Roma
Employees use Video to
Teach Important Job Skills
The world is changing. People are changing. To
be effective, our employee training is changing to
meet them where they are...
What can we learn from
social networking
platforms?
What can we learn from
social networking
platforms?
How can we apply to our
own learning platforms?
The Evolving Role
of Training and
Development
CONTENT
CONCIERGE
Employee training and
development …
What does it do?
What does it look like?
Who does it?
…
What does it do?
Resources and tools.
Help employees
perform better.
Prepare for jobs that
don’t exist today.
What does it look
like?
COLLABORATIVE
Network-based and driven
Content curators and creators
Smaller and decentralized
FLAT – fewer managers more ...
Who does it?
Informal leaders.
Employees.
Instructional
designers.
Classroom facilitators
Administrators
EVERYONE…
ASTD COMPETENCIES 2013
BUSINESS SKILLS GLOBAL MINDSET INDUSTRY
KNOWLEDGE
INTERPERSONAL
SKILLS
PERSONAL SKILLS
TECHNOLOGY
L...
ALTERNATE COMPETENCIES
NETWORKINGCOLLABORATION
PRESENTATION SKILLS DIGITAL LITERACY
LEADERSHIP SKILLS
ALTERNATE COMPETENCIES
COLLABORATION
• Organization and team
dynamics
• Communication
• Innovation
ALTERNATE COMPETENCIES
NETWORKING
• Building trust
• Emotional intelligence
• Conversation skills
ALTERNATE COMPETENCIES
LEADERSHIP SKILLS
• People development
• Communicating vision
• Motivating and engaging
ALTERNATE COMPETENCIES
PRESENTATION SKILLS
• Developing presentations
• Verbal communication
• Information design
ALTERNATE COMPETENCIES
DIGITAL LITERACY
• Learning technology
• Social technology
• Content mastery
Knowledge
= POWER
Influence
= POWER
SOLUTION
Do less, facilitate more
Mobile first
The power of social learning
Curate, redefine and deliver
1
2
3
4
Key Ideas
Can I use it today?
3
2
1
CHRIS OSBORN
VP OF MARKETING
COSBORN@BIZLIBRARY.COM
@CHRISOSBORNSTL
Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014
Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014
Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014
Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014
Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014
Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014
Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014
Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014
Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014
Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014
Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014
Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014
Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014
Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014
Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014
Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014
Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014
Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014
Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014
Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014
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Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014

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In order to develop a learning strategy that responds to the rapidly evolving world, learning professionals need to look at the business environment differently. On the one hand, the traditional business needs of the organization will continue to be critical and must be served. On the other hand, the next generation of learning strategies must place equal importance on the actual performance and learning needs of employees. Future learning strategies will look different, be delivered differently, and be led by a new breed of learning professional.

In this session, you will learn what core elements you need to include in learning strategies to keep up with the evolution of business. You will explore content strategy, delivery to mLearning and social learning platforms, and an expanded set of competencies that tomorrow’s learning professionals will require. You will leave this session prepared to develop a comprehensive learning strategy that takes into account the evolving nature of business and work.

In this session, you will learn:

How to develop a next-generation learning strategy for your organization
The importance of and how to build a content strategy
How to incorporate mobile learning into your next-generation learning strategy
A new competency model for learning professionals
Audience:
Intermediate managers and directors with a baseline understanding of learning strategy.

Technology discussed in this session:
Mobile learning, video (short form) training, and social learning.

http://www.bizlibrary.com/news-and-events/conferences/mlearncon-2014.aspx

Published in: Business, Technology
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Reaching and Teaching Employees in a 24x7 Connected World - mLearn Conference 2014

  1. 1. “
  2. 2. What does it mean?
  3. 3. More connected?
  4. 4. More alone?
  5. 5. More risk?
  6. 6. Or, just more?
  7. 7. For the first time, an entire generation has grown up watching content on their own terms. This generation is defined by the Internet, mobile, and social – consuming content when and where they want. Gunnard Johnson, Google's Advertising Research Director
  8. 8. WHAT I HOPE YOU’LL LEARN: Starting point = a whole new approach to strategy New strategy requires new approach to content New approach to content = content/technology cannot be separated What does this next gen learning professional look like?
  9. 9. In a world of learning and development where complexity is the enemy, [organizations need a] simple and nimble approach to delivering high quality learning, anywhere, anytime. MICHAEL ROCHELLE Chief Strategy Officer Brandon-Hall Group
  10. 10. Processes Analysis Design Develop
  11. 11. Validation & Delivery Measurement Learning Management
  12. 12. ? ? ?
  13. 13. Pull vs. Push GOALS Performance- Based Future Orientation What’s missing?
  14. 14. Most learning was focused on delivering known skills to solve known problems.
  15. 15. Classroom/ILT Online - eLearning On-the-Job Maybe Other Methods
  16. 16. volatility uncertainty complexity ambiguity it’s a VUCA world…
  17. 17. THE % OF KNOWLEDGE IN YOUR BRAIN NEEDED TO DO YOUR JOB 1986 1997 2006 Source: Robert Kelly, Carnegie-Mellon University
  18. 18. demand speed, analysis and elimination of uncertainty patience, sense-making and an engagement with uncertainty. Denise Caron, It’s a VUCA World
  19. 19. Everyday we create bytes of data… So much that 90% of the data in the world has been created in the last two years alone. SOURCE: IBM Understanding Big Data: Analytics for Enterprise Class Hadoop and Streaming Data 2.5 QUINTILLION
  20. 20. Over 6 billion hours of ….video are watched each month on YouTube… that's almost an hour for every person on Earth.
  21. 21. 9 out of 10 Americans already use their smartphones for work. Cisco BYOD Insights Report 2013
  22. 22. Traditional approaches won’t work…
  23. 23. No classroom is large enough. No individual is smart enough. No response time is fast enough. No intervention is complete enough. No program lasts long enough. No solution is global enough. …
  24. 24. Attempting to do more of what has been done in the past is not the answer. We need to do new things in new ways. won’t work…
  25. 25. Employee learning today is about preparing employees for jobs that don’t exist, yet…
  26. 26. Alignment Learning Culture Performance Analysis Content Strategy
  27. 27. Success Criteria Marketing and Communication Business Impact
  28. 28. Alignment
  29. 29. Learning Culture
  30. 30. Performance Analysis
  31. 31. Success Criteria
  32. 32. Marketing and Communication
  33. 33. Measuring the Business Impact
  34. 34. CONTENT definition curation delivery
  35. 35. Immediate Personalized Democratic User-generated Social Mobile
  36. 36. Technology without content is an empty promise.
  37. 37. CONTENT definition curation delivery
  38. 38. WHAT IS CONTENT: anything that answers a question that we might be asking in the moment SOCIAL PERFORMANCE
  39. 39. Business objectives DEFINITION ? ?
  40. 40. CONTENT definition curation delivery
  41. 41. CURATION: the key first step to making content useful CONTENT CONTEXT
  42. 42. CURATION Context 3 2 1
  43. 43. What do you believe holds back knowledge workers in your organization? Bersin by Deloitte 2012
  44. 44. overwhelming volume of information 68%
  45. 45. lack of effective tools 34%
  46. 46. The problem is context not content.
  47. 47. STRUCTURE SETS CONTENT FREE
  48. 48. CONTENT definition curation delivery
  49. 49. DELIVERY: easy and simple access, when and where it’s needed CLOUD-BASED MOBILE
  50. 50. DELIVERY Access, work and life 3 2 1
  51. 51. WHY VIDEO? According to popular research – in 72 hours the average human can retain… of text 10%
  52. 52. of VIDEO 95% of images 65%
  53. 53. 60,000 times faster than text
  54. 54. Does this translate into employee training?
  55. 55. Does this translate into employee training? YES Adult Learning…
  56. 56. YES Adult Learning… Does this translate into employee training? Short bursts (5-15 min.) Visual input for cognitive transfer Preferred method for information
  57. 57. TRADITIONAL eLEARNING COURSE OR FORMAL LEARNING
  58. 58. LEARNING NUGGETS
  59. 59. BORROW
  60. 60. At least of employees already use their own smartphones/ devices to access work- related sites or information. 50%
  61. 61. How Tony Roma Employees use Video to Teach Important Job Skills
  62. 62. The world is changing. People are changing. To be effective, our employee training is changing to meet them where they are. Jessie Bray, VP of Training and HR, Romacorp.
  63. 63. What can we learn from social networking platforms?
  64. 64. What can we learn from social networking platforms? How can we apply to our own learning platforms?
  65. 65. The Evolving Role of Training and Development CONTENT CONCIERGE
  66. 66. Employee training and development …
  67. 67. What does it do? What does it look like? Who does it? …
  68. 68. What does it do? Resources and tools. Help employees perform better. Prepare for jobs that don’t exist today.
  69. 69. What does it look like?
  70. 70. COLLABORATIVE Network-based and driven Content curators and creators Smaller and decentralized FLAT – fewer managers more SPECIALISTS TECHNOLOGY dependent
  71. 71. Who does it? Informal leaders. Employees. Instructional designers. Classroom facilitators Administrators
  72. 72. EVERYONE…
  73. 73. ASTD COMPETENCIES 2013 BUSINESS SKILLS GLOBAL MINDSET INDUSTRY KNOWLEDGE INTERPERSONAL SKILLS PERSONAL SKILLS TECHNOLOGY LITERACY
  74. 74. ALTERNATE COMPETENCIES NETWORKINGCOLLABORATION PRESENTATION SKILLS DIGITAL LITERACY LEADERSHIP SKILLS
  75. 75. ALTERNATE COMPETENCIES COLLABORATION • Organization and team dynamics • Communication • Innovation
  76. 76. ALTERNATE COMPETENCIES NETWORKING • Building trust • Emotional intelligence • Conversation skills
  77. 77. ALTERNATE COMPETENCIES LEADERSHIP SKILLS • People development • Communicating vision • Motivating and engaging
  78. 78. ALTERNATE COMPETENCIES PRESENTATION SKILLS • Developing presentations • Verbal communication • Information design
  79. 79. ALTERNATE COMPETENCIES DIGITAL LITERACY • Learning technology • Social technology • Content mastery
  80. 80. Knowledge = POWER
  81. 81. Influence = POWER
  82. 82. SOLUTION Do less, facilitate more Mobile first The power of social learning Curate, redefine and deliver 1 2 3 4
  83. 83. Key Ideas Can I use it today? 3 2 1
  84. 84. CHRIS OSBORN VP OF MARKETING COSBORN@BIZLIBRARY.COM @CHRISOSBORNSTL

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