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Hr is a commodity, make it an experience charlie judy navigant

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Align 2010
Charlie Judy
Navigant Consulting

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Hr is a commodity, make it an experience charlie judy navigant

  1. 1. HR is a Commodity, Make it an Experience Charlie Judy Navigant Consulting, Inc. www.hrfishbowl.com
  2. 2. This session is NOT… <ul><li>Death by power point </li></ul><ul><li>A silver bullet </li></ul><ul><li>For holding your tongue </li></ul>
  3. 3. c/o The Great Place to Work ® Institute
  4. 4. The Hierarchy of Impact
  5. 5. The Disney Experience <ul><li>The Lost Camera </li></ul><ul><li>Turning ‘wrong’ into ‘wow’ </li></ul><ul><li>Simplicity </li></ul>
  6. 6. Allegiance is Illusive <ul><li>A neutral experience creates ambivalence …ambivalence breeds free agency </li></ul><ul><li>A negative experience undermines allegiance at best, and destroys it at worst…and it spreads like wildfire </li></ul><ul><li>A positive experience is the only thing that actively strengthens allegiance…and it spreads like molasses </li></ul>
  7. 7. Working Session
  8. 8. Charlie Judy Global Director, HC Strategic Development/Operations Navigant Consulting, Inc. Chicago, Illinois [email_address] 312.583.2103 www.hrfishbowl.com www.twitter.com/hrfishbowl www.facebook.com/charlie.judy www.linkedin.com/in/cjudy

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