Driving
Engagement
with Employee
Training and
Development
BIZLIBRARY.COM
Chris Osborn
Vice President of Marketing
cosborn@bizlibrary.com
@chrisosbornstl
Jessica Batz
Marketing Spec...
BIZLIBRARY.COM
The industry’s largest and fastest-growing collection of high quality training
videos and e-learning course...
EMPLOYEE ENGAGEMENT:
the emotional and functional
commitment an employee has
to his or her organization.
$11BILLION is los...
POLL QUESTION
What factors
positively influence
employee
engagement in your
organization?
A. The quality of training
and l...
65%
54%
51%
51%
50%
47%
46%
36%
34%
27%
26%
The quality of training or learning opportunities
The breadth of training or l...
THREE KEYS
Make the link
between training
and improved job
performance
Manager support
and participation
Community and
rec...
MAKE THE LINK
Needs analysis
Choosing the right
content
Define and
communicate
expectations and
objectives
Need Analysis: Context
and Relevancy
• Make sure the
need has a
training solution
• Explain the why
and how
Choosing the Right Content
• Will the employee know what
they are supposed to do after
completing the training?
• Is the p...
Expectations and Objectives
• Explain what is
expected before
and after training
• Clearly state
objectives
• Measure
outc...
S.M.A.R.T. GOALS
Specific
Measurable
Attainable
Relevant
Timely
MANAGER
SUPPORT AND
PARTICIPATION
Training transfer
Manager skill gaps
and opportunities
Best practices to
support learning
Problems with direct supervisors
account for
of disengaged
employees.
SOURCE: EMPLOYEE ENGAGEMENT VS. DISENGAGEMENT,
CUSTO...
Power/Impact Use/Frequency Disconnect
PRE
Trainer 2 2 0
Employee 7 8 -1
Manager 1 5 -4
EVENT
Trainer 4 1 3
Employee 5 3 2
...
Learning Effectiveness
10%
85%
5%
Learning Investment
Pre-work Learning Event Follow-Up
26%
24%
50%
Best Practices for a Manager
to Support Learning
• Encourage
participation
• Get involved
• Be a good example
• Outline ex...
Employee
reaction to
learning
How much
learning
occurred
Application of
learning on
the job
Business
results
supported by
...
COMMUNITY AND
RECOGNITION
Social and
collaboration tools
The importance of
recognition
Extrinsic and
intrinsic motivation
Companies using enterprise social
networks realize an average
18% increase
in employee engagement
year-over-year…
compared...
Social Tools
• Empowered
• Share ideas
• Relationship building
• Enhance information
flow
Recognition
• Peer to peer
• Employee spotlight
• Additional
opportunities and
participation
• Group/team activities
• Com...
Extrinsic vs. Intrinsic
Motivation
• Meaningfulness
• Autonomy
• Competence
• Progress
THREE KEYS
Make the link
between training
and improved job
performance
Manager support
and participation
Community and
rec...
Recommended Resources
BIZLIBRARY.COM
4,200 Learning Resources
Unlimited Access
Cloud-based Learning and
Performance Technology
Try us out free f...
BIZLIBRARY.COM
Chris Osborn
Vice President of Marketing
cosborn@bizlibrary.com
@chrisosbornstl
Jessica Batz
Marketing Spec...
Driving Engagement with Employee Training and Development
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Driving Engagement with Employee Training and Development

  1. 1. Driving Engagement with Employee Training and Development
  2. 2. BIZLIBRARY.COM Chris Osborn Vice President of Marketing cosborn@bizlibrary.com @chrisosbornstl Jessica Batz Marketing Specialist jbatz@bizlibrary.com @jessbatz @BizLibrary
  3. 3. BIZLIBRARY.COM The industry’s largest and fastest-growing collection of high quality training videos and e-learning courses covers every topic area imaginable.
  4. 4. EMPLOYEE ENGAGEMENT: the emotional and functional commitment an employee has to his or her organization. $11BILLION is lost annually due to employee TURNOVER SOURCE: BUREAU OF NATIONAL AFFAIRS Companies with ENGAGED EMPLOYEES outperform those without by up to SOURCE: GALLUP 202%
  5. 5. POLL QUESTION What factors positively influence employee engagement in your organization? A. The quality of training and learning opportunities. B. The support from the employee’s direct supervisor/manager. C. Informal and social learning opportunities. D. Rewards and recognition. E. Something else.
  6. 6. 65% 54% 51% 51% 50% 47% 46% 36% 34% 27% 26% The quality of training or learning opportunities The breadth of training or learning opportunities The frequency of training or learning opportunities Employee onboarding processes Learning through stretch assignments Executives' and managers' training in how to coach employees Executives' and managers' training in how to evaluate performance Peer coaching among employees Other informal learning opportunities Learning through job rotations Communities of practice TO WHAT EXTENT DO THE FOLLOWING FACTORS POSITIVELY INFLUENCE EMPLOYEE ENGAGEMENT IN YOUR ORGANIZATION? SOURCE: Learning’s Role In Employee Engagement, ASTD 2008
  7. 7. THREE KEYS Make the link between training and improved job performance Manager support and participation Community and recognition
  8. 8. MAKE THE LINK Needs analysis Choosing the right content Define and communicate expectations and objectives
  9. 9. Need Analysis: Context and Relevancy • Make sure the need has a training solution • Explain the why and how
  10. 10. Choosing the Right Content • Will the employee know what they are supposed to do after completing the training? • Is the program free of excess information? • Are there interactions built-in to reinforce the learning? • What behavior will change after this training? • Is this content engaging?
  11. 11. Expectations and Objectives • Explain what is expected before and after training • Clearly state objectives • Measure outcomes
  12. 12. S.M.A.R.T. GOALS Specific Measurable Attainable Relevant Timely
  13. 13. MANAGER SUPPORT AND PARTICIPATION Training transfer Manager skill gaps and opportunities Best practices to support learning
  14. 14. Problems with direct supervisors account for of disengaged employees. SOURCE: EMPLOYEE ENGAGEMENT VS. DISENGAGEMENT, CUSTOMINSIGHT DEC. 2012 49% ...if employees' relationship with their managers is fractured, then no amount of perks will persuade the employees to perform at top levels. Employee engagement is a direct reflection of how employees feel about their relationship with the boss. SOURCE: SELF-DETERMINATION THEORY AND FACILITATION OF INTRINISIC MOTIVATION, SOCIAL DEVELOPMENT AND WELL-BEING, AMERICAN PSYCHOLOGIST ASSOCATION
  15. 15. Power/Impact Use/Frequency Disconnect PRE Trainer 2 2 0 Employee 7 8 -1 Manager 1 5 -4 EVENT Trainer 4 1 3 Employee 5 3 2 Manager 8 6 2 POST Trainer 9 7 2 Employee 6 4 2 Manager 3 9 -6 1= MOST POWERFUL/IMPACTFUL FOR TRAINING TRANSFER SOURCE: BARBARA CARNES, MAKING TRAINING STICK
  16. 16. Learning Effectiveness 10% 85% 5% Learning Investment Pre-work Learning Event Follow-Up 26% 24% 50%
  17. 17. Best Practices for a Manager to Support Learning • Encourage participation • Get involved • Be a good example • Outline expectations • Seek out results and give recognition
  18. 18. Employee reaction to learning How much learning occurred Application of learning on the job Business results supported by learning ROI on Learning
  19. 19. COMMUNITY AND RECOGNITION Social and collaboration tools The importance of recognition Extrinsic and intrinsic motivation
  20. 20. Companies using enterprise social networks realize an average 18% increase in employee engagement year-over-year… compared to the 1% increase see in companies not implementing enterprise social networks. SOURCE: THOUGHTFARMER, SOCIAL INTRANETS AND EMPLOYEE ENGAGEMENT
  21. 21. Social Tools • Empowered • Share ideas • Relationship building • Enhance information flow
  22. 22. Recognition • Peer to peer • Employee spotlight • Additional opportunities and participation • Group/team activities • Community outreach
  23. 23. Extrinsic vs. Intrinsic Motivation • Meaningfulness • Autonomy • Competence • Progress
  24. 24. THREE KEYS Make the link between training and improved job performance Manager support and participation Community and recognition
  25. 25. Recommended Resources
  26. 26. BIZLIBRARY.COM 4,200 Learning Resources Unlimited Access Cloud-based Learning and Performance Technology Try us out free for 30-days Check out BizMobile Now Available for Android and iOS!
  27. 27. BIZLIBRARY.COM Chris Osborn Vice President of Marketing cosborn@bizlibrary.com @chrisosbornstl Jessica Batz Marketing Specialist jbatz@bizlibrary.com @jessbatz @BizLibrary

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