Employee Engagement + Learning Culture. A True Love Story Webinar 02.13.14


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Relationships and love aren't always easy. And no, we don't mean office romance. When you hire a new employee - it's a commitment and relationship. Both the organization and the employee saw something in each other that they loved. Recent research shows many of us are on the road to break-up...

The heartbreaking facts:

* 60% of employees are actively disengaged – 2:1 ratio

* Nearly 1/3 of employees think their managers fail to effectively communicate goals.

*40% of employees say they don't receive regular, clear feedback on their performance from their manager.
(Sources: Gallup and Tower Perrins.)

So, how can we nurture our relationships and create a culture that's engaged and committed to learning?

In this webinar we'll discuss:
What is engagement and why it’s important.
Key characteristics of an engaged culture.
What can we do to improve engagement.
Key managerial competencies and challenges

Published in: Business

Employee Engagement + Learning Culture. A True Love Story Webinar 02.13.14

  1. 1. Employee Engagement + Learning Culture A TRUE LOVE STORY
  2. 2. Chris Osborn Vice President of Marketing cosborn@bizlibrary.com @chrisosbornstl Jessica Batz Marketing Specialist jbatz@bizlibrary.com @jessbatz @BizLibrary BIZLIBRARY.COM
  3. 3. 4,000+ Courses. 25 Topic Areas. Unlimited Access.
  4. 4. POLL QUESTION What’s the biggest challenge to employee engagement you’re facing? A. The quality of training and learning opportunities. B. The support from the employee’s direct supervisor/manager. C. Compensation and benefits. D. Career advancement opportunities E. Something else.
  5. 5. WHAT YOU’LL LEARN: 1. What is engagement and why it’s important. 2. Key characteristics of an engaged culture. 3. What can we do to improve engagement. 4. Key managerial competencies and challenges. BIZLIBRARY.COM
  6. 6. 25M respondents 195 countries 16 major industries
  7. 7. ENGAGED employees exhibit a “profound connection” to their employer. Some commentators view engagement as the level of discretionary effort these employees exert. NOT ENGAGED are those employees who are emotionally “checked out.” These are the employees who simply go through the motions. ACTIVELY DISENGAGED are those employees who aren’t just unhappy at work. These are employees who are actually undermining the efforts of those around them. These are the employees whose attitudes are contagious and pose real risks to organizations.
  8. 8. Problems with direct supervisors account for 49% of disengaged employees. 30% 60% ACTIVELY DISENGAGED ENGAGED SOURCE: EMPLOYEE ENGAGEMENT VS. DISENGAGEMENT, CUSTOMINSIGHT DEC. 2012 10% DISENGAGED Nearly 1/3 of employees think their managers fail to effectively communicate goals. 40% of employees say they don't receive regular, clear feedback on their performance from their manager. SOURCE: GALLUP
  9. 9. Active employee disengagement costs the U.S. economy $450 billion to $550 billion per year.
  10. 10. Results Over One Year ENGAGEMENT HI LO Operating income +19% -33% Net Income +13% -4% EPS +28% -11% SOURCE: TOWERS PERRIN
  12. 12. Why do employees quit? What disengages them? Brick-and-mortar companies can’t love or hate people… Disengaged employees act like they’ve been hurt—as if something has been done to them personally. In fact, the leading cause of attrition and disengagement is poor leadership.
  13. 13. CHARACTERISTICS OF AN ENGAGED CULTURE Leadership buy-in Supervisors truly care Link my job to organization success Meaningful work Motivation Have the resources Have the training Get feedback Get recognized Personal growth Career advancement
  14. 14. Elements of a Learning Culture 1. Holistic thinking 2. Integrated learning 3. Capacity for change and improvement 4. Focus on collaboration 5. Personal commitment
  15. 15. WHAT CAN ORGANIZATIONS DO TO IMPROVE EMPLOYEE ENGAGEMENT? 1. Work with data. 2. Focus on engagement at multiple levels – senior leadership and grass roots. 3. Select the right managers. 4. Train and coach managers on key skills and strategies that lead to employee engagement. 5. Define engagement in realistic and everyday terms. 6. Find ways to connect to every employee.
  16. 16. Stay Interviews • Employee engagement. • Personalized interaction. • Focus on key employees. • Opportunities for improvement. • Action-oriented. • Focus on positive.
  17. 17. MAJOR MANAGERIAL SKILLS GAPS 1. Coaching 2. Performance appraisals 3. Developing others 4. Managing change 5. Communications 6. Business acumen Bersin by Deloitte , Current Capabilities by Role, December 2011
  18. 18. Emotional Intelligence Coaching Communication Delegation
  19. 19. Emotional Intelligence Our ability to understand and monitor our own feelings and emotions, and the feelings and emotions of those around us. • Enable people to work together towards common goals • Motivations, needs perspectives
  20. 20. Coaching Effective Conversations. • “Ask vs. Tell” approach. • Focus on the employee and not on tasks. • Accountability, action and outcomes.
  21. 21. Communication Message and method are appropriate to the situation and desired results. • Giving feedback • Keeping employees connected • Maintaining relationships
  22. 22. Delegation The right tasks to the right people. • Shift in thinking from “dumping” • Demonstrates managers confidence in employee • Focus on strengths
  23. 23. DIFFERENT TYPES OF EMPLOYEES NEED DIFFERENT ENGAGEMENT STRATEGIES… Generations Career Stage Remote Employees Team Size Organizational Size
  25. 25. … employees who feel engaged at work and who are able to use their strengths in their jobs are more productive and profitable and have higher quality work. SOURCE: Gallup Study, 2013 State of the American Workplace
  26. 26. Extrinsic vs. Intrinsic Motivation • Mastery • Autonomy • Meaning
  27. 27. Some recommended resources… Employee Engagement Video Series. Ridiculous or Strategic? The Business Case for Engagement Measuring Employee Engagement Managing for Engagement Creating an Engaged Organization BIZLIBRARY.COM
  28. 28. DELEGATION Delegating - Strengthen your leadership capabilities through delegation (2 minute, Video Course and Competency Toolkit) Developing Employees through Delegation (15 minute, Scenario-Based eLearning Course) Q&A: Delegating and Empowering (13 minute, Video Course) A Leader’s Guide to Delegating (23 minute, Video Course) BIZLIBRARY.COM
  29. 29. COMMUNICATION Telecommuting Basics: Communication Strategies for the Remote Employee (60 minute, eLearning Course) Business Etiquette: Written Communications (7 minute, Video Course) Global Scenarios Series: Building the Virtual Team (18 minute, Video Course) BIZLIBRARY.COM
  30. 30. Free trial of the BizLibrary Collection or Demo 5,000+ Courses. 25 Topic Areas. Unlimited Access. Cloud-based learning and performance management. BIZLIBRARY.COM