COACHING SKILLS
FOR MANAGERS AND LEADERS
? HOW WOULD YOU
DESCRIBE YOUR
MANAGER TRAINING
AND DEVELOPMENT?
a. Ad-hoc at best
b. Reactionary
c. Foundational, but noth...
? WHAT IS YOUR
MANAGERS BIGGEST
CHALLENGE WHEN
COACHING EMPLOYEES?
a. Building the relationship
b. Identifying performance...
WHAT WE HOPE YOU’LL LEARN:
How to adapt coaching and
leadership styles
What is coaching – three key
elements.
Coaching mod...
GREAT SPORTS COACHES
WHY COACHING SKILLS ARE
IMPORTANT?
Organizations with senior leaders who coach
effectively and frequently
IMPROVE BUSINESS...
Coaching is a process that enables
learning and development to occur
and thus performance to improve.
To be successful a C...
WHAT IS COACHING?
Business Coaching
Executive Coaching
Career Coaching
Life Coaching
COACHING AND LEADERSHIPENCOURAGEMENT
EMPOWERMENT
DIRECTION
AND ORDERS
FEEDBACK
AND PRAISE
ROOKIE:
HiTell, LoPraise
CONTRIB...
COACHING AND LEADERSHIPENCOURAGEMENT
EMPOWERMENT
ROOKIE:
HiTell, LoPraise
CONTRIBUTOR:
HiTell, HiPraise
KEY PLAYER:
LoTell...
FACTORSCOACH COACHEE
Personalities Learning Preferences Distance and technology
Objectives Relative experience
Goals
Reality
Options
Will
Current Reality
Ideal
Gaps
Action
Review
Contracting
Listening
Exploring
Action
Review
Outcome
...
COACHING MODELS
Help the coach assess current
performance
Help develop a plan to close gaps
or improve performance
Identif...
Coaching is building
one-on-one relationships
and managing a process
that result in specific
improved performance in
targe...
SUCCESSFUL
COACH
RELATIONSHIPS
PROCESS
IMPROVED
PERFORMANCE
Today’s coaches must be multi-functional,
and be equally competent as a manager,
tactician, trainer, psychologist,
physiol...
A
SUPERVISION
AND
COMPLIANCE
ACHIEVEMENT
OF
GOALS
MANAGER OBLIGATIONS
At any given time, a manager will
function someplace...
A COACHING PROCESS
1. Positive approach
2. Future orientation
3. Two-way communication
4. Coach listens more than talks, e...
ESSENTIAL TRAITS, BEHAVIORS
AND SKILLS FOR COACHES
TRAITS
• Positive
• Future-oriented
• Curious
BEHAVIORS
• Continuous Le...
COACHES TOOLKIT
COMMUNICATION
1. Identify obstacles to
employee success
2. Find solutions or ways to
overcome obstacles
3....
QUESTIONS A MANAGER
SHOULD ASK3Does the employee have the
capacity to perform?
Is the employee curious?
Does the employee ...
COACHES TOOLKIT
PERFORMANCE MANAGEMENT
1. Identify strengths and
weaknesses
2. Outline goals and
objectives
3. Understand ...
With each generation entering the workplace, a
greater emphasis is placed on continual
development as these new employees ...
COACHES TOOLKIT
BUSINESS ACUMEN
1. Professional level
understanding
2. Influencers and key
stakeholders
3. The decision-ma...
COACHES TOOLKIT
EMOTIONAL INTELLIGENCE
KEY SKILLS
• Self awareness,
motivation and
regulation
• Build effective
relationsh...
COACHING VS MENTORING
To be successful, a coach
requires a knowledge and
understanding of process as
well as the variety o...
KEY TAKE-AWAYS
Coaching is a skill that should be developed
and adapted based on the employees
being coached.
Great coache...
BIZLIBRARY.COM
QUESTIONS
Use the Q&A
box in the lower
right hand
portion of your
screen.
BIZLIBRARY.COM
Recommended Resources…
This 6 course series on Emotional
Intelligence includes:
BIZLIBRARY.COM
Chris Osborn
Vice President of Marketing
cosborn@bizlibrary.com
@chrisosbornstl
Jessica Petry
Marketing Spe...
Developing the Coaching Skills of Your Managers and Leaders - Webinar 08.19.14
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Developing the Coaching Skills of Your Managers and Leaders - Webinar 08.19.14

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Whether you’re a manager developing your employees or working to improve your own skills andcapabilities, effective coaching skills impact business results. According to a study by Bersin by Deloitte, organizations with senior leaders who coach can effectively and frequently improve business results by 21% compared to those who never coach.

In this webinar we'll discuss:
why coaching skills are so important
the objective of coaching in ourorganizations
emerging principles in employee coaching for managers
the objective of coaching in our organizations
traditional models and how we can improve them
a coaching toolkit for your managers

www.bizlibrary.com/webinars

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Developing the Coaching Skills of Your Managers and Leaders - Webinar 08.19.14

  1. 1. COACHING SKILLS FOR MANAGERS AND LEADERS
  2. 2. ? HOW WOULD YOU DESCRIBE YOUR MANAGER TRAINING AND DEVELOPMENT? a. Ad-hoc at best b. Reactionary c. Foundational, but nothing on-going d. Plans are outlined, but not necessarily aligned to biz goals e. Strategic and continuous
  3. 3. ? WHAT IS YOUR MANAGERS BIGGEST CHALLENGE WHEN COACHING EMPLOYEES? a. Building the relationship b. Identifying performance gaps c. Asking questions and problem solving d. Supporting and encouraging e. Driving results
  4. 4. WHAT WE HOPE YOU’LL LEARN: How to adapt coaching and leadership styles What is coaching – three key elements. Coaching models – why they’re helpful why they’re not. Why coaching is important for our employees and organization.
  5. 5. GREAT SPORTS COACHES
  6. 6. WHY COACHING SKILLS ARE IMPORTANT? Organizations with senior leaders who coach effectively and frequently IMPROVE BUSINESS RESULTS BY SOURCE: BERSIN BY DELOITTE 21% MAJOR MANAGERIAL SKILLS GAPS SOURCE: Bersin by Deloitte , Current Capabilities by Role, December 2011 4. Managing Change 5. Communications 6. Business Acumen 1. COACHING 2. Performance Appraisal 3. Developing Others
  7. 7. Coaching is a process that enables learning and development to occur and thus performance to improve. To be successful a Coach requires a knowledge and understanding of process as well as the variety of styles, skills and techniques that are appropriate to the context in which the coaching takes place. Eric Parsloe, The Manager as Coach and Mentor
  8. 8. WHAT IS COACHING? Business Coaching Executive Coaching Career Coaching Life Coaching
  9. 9. COACHING AND LEADERSHIPENCOURAGEMENT EMPOWERMENT DIRECTION AND ORDERS FEEDBACK AND PRAISE ROOKIE: HiTell, LoPraise CONTRIBUTOR: HiTell, HiPraise KEY PLAYER: LoTell, HiPraise CAPTAIN: LoTell, LoPraise SOURCE: Coaching Skills: Leadership Styles (Part 2 of 5), ej4
  10. 10. COACHING AND LEADERSHIPENCOURAGEMENT EMPOWERMENT ROOKIE: HiTell, LoPraise CONTRIBUTOR: HiTell, HiPraise KEY PLAYER: LoTell, HiPraise CAPTAIN: LoTell, LoPraise SOURCE: Coaching Skills: Leadership Styles (Part 2 of 5), ej4
  11. 11. FACTORSCOACH COACHEE Personalities Learning Preferences Distance and technology Objectives Relative experience
  12. 12. Goals Reality Options Will Current Reality Ideal Gaps Action Review Contracting Listening Exploring Action Review Outcome Situation Choices/Consequences Actions Review Spot The Opportunity Tailor The Intervention Explain The Task Encourage Review Clarify The Issue Open Up Resources Agree The Preferred Future Create The Journey Head For Success COACHING MODELS
  13. 13. COACHING MODELS Help the coach assess current performance Help develop a plan to close gaps or improve performance Identify gaps or areas for performance improvement How to deliver and act on the plan
  14. 14. Coaching is building one-on-one relationships and managing a process that result in specific improved performance in targeted areas.
  15. 15. SUCCESSFUL COACH RELATIONSHIPS PROCESS IMPROVED PERFORMANCE
  16. 16. Today’s coaches must be multi-functional, and be equally competent as a manager, tactician, trainer, psychologist, physiologist, and sometimes even a counselor. You simply cannot coach the same way as you did ten, fifteen, or twenty years ago for a number of reasons. Gary Curnee, Professional Coach and Blogger
  17. 17. A SUPERVISION AND COMPLIANCE ACHIEVEMENT OF GOALS MANAGER OBLIGATIONS At any given time, a manager will function someplace on this continuum . . . .
  18. 18. A COACHING PROCESS 1. Positive approach 2. Future orientation 3. Two-way communication 4. Coach listens more than talks, employee must be committed to frank discussion about needs 5. Coach heavily invested in success of employee 6. Commitment to continuous learning by BOTH parties 7. Desire for improvement COACHEE
  19. 19. ESSENTIAL TRAITS, BEHAVIORS AND SKILLS FOR COACHES TRAITS • Positive • Future-oriented • Curious BEHAVIORS • Continuous Learner • Outward Focus • Active, Engaged Listener SKILLS • Collaboration • Learning Facilitator • Educator/Teacher
  20. 20. COACHES TOOLKIT COMMUNICATION 1. Identify obstacles to employee success 2. Find solutions or ways to overcome obstacles 3. Establish agreed upon definitions of success and plan of action 4. Gain commitment and engagement KEY SKILLS • Active listening • Learning to frame and ask effective questions • Courageous conversations
  21. 21. QUESTIONS A MANAGER SHOULD ASK3Does the employee have the capacity to perform? Is the employee curious? Does the employee have a positive attitude?
  22. 22. COACHES TOOLKIT PERFORMANCE MANAGEMENT 1. Identify strengths and weaknesses 2. Outline goals and objectives 3. Understand how to prioritize and capitalize on strengths 4. Improve performance in targeted areas KEY SKILLS • Understand employee engagement and motivation • Goal setting • Delegation
  23. 23. With each generation entering the workplace, a greater emphasis is placed on continual development as these new employees know that they are unlikely to stay more than a few years; …it’s about what they can develop and acquire to take to the next stop in the career journey. We know that effective leaders are one of the most important influences on levels of engagement. Rebecca Ray, Employee Engagement in a VUCA World
  24. 24. COACHES TOOLKIT BUSINESS ACUMEN 1. Professional level understanding 2. Influencers and key stakeholders 3. The decision-making process KEY SKILLS • Business operations and functions • Making decisions • Industry knowledge
  25. 25. COACHES TOOLKIT EMOTIONAL INTELLIGENCE KEY SKILLS • Self awareness, motivation and regulation • Build effective relationships 1. Guide employees through workplace conflicts and difficult situations 2. Adaptability in a fast- changed work world 3. Positive response to diversity in thought and culture
  26. 26. COACHING VS MENTORING To be successful, a coach requires a knowledge and understanding of process as well as the variety of styles, SKILLS AND TECHNIQUES that are appropriate to the context in which the coaching takes place. Eric Parsloe, The Manager as Coach and Mentor Mentoring is off-line help by one person to another in making significant transitions in KNOWLEDGE, WORK OR THINKING. Clutterbuck, D & Megginson, D, Mentoring Executives and Directors
  27. 27. KEY TAKE-AWAYS Coaching is a skill that should be developed and adapted based on the employees being coached. Great coaches have key traits, skills and behaviors. We can improve the coaching skills of our managers through training and development. Coaching is a relationship based on communication and a commitment to improvement
  28. 28. BIZLIBRARY.COM QUESTIONS Use the Q&A box in the lower right hand portion of your screen.
  29. 29. BIZLIBRARY.COM Recommended Resources… This 6 course series on Emotional Intelligence includes:
  30. 30. BIZLIBRARY.COM Chris Osborn Vice President of Marketing cosborn@bizlibrary.com @chrisosbornstl Jessica Petry Marketing Specialist jpetry@bizlibrary.com @JessLPetry @BizLibrary

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