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Developing Leaders' Emotional Intelligence


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Emotional Intelligence, or EQ, serves as the building block for professional success. It’s not a building block that’s isolated to a few professions or job roles, it’s just about as universal as a success principle can be. However, EQ is widely misunderstood as something people either have or don’t have.

EQ can be learned, developed and improved. It’s a critically important core business skill, and as you see your employees reach higher levels of mastery, you will see higher levels of performance across a broad spectrum of business and professional skills.

Join us for this complimentary webinar, and we'll help you get started with a development plan for your leaders, managers and key employees to help improve EQ across your organization.

Watch up the full webinar here:

Published in: Recruiting & HR
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Developing Leaders' Emotional Intelligence

  1. 1. Presenting Today Libby Powers Client Success Consultant BizLibrary Katie Miller Marketing Specialist BizLibrary
  2. 2.
  3. 3. What you should take-away: EQ serves as the building block for professional success. Four key competencies to focus on to develop EQ with your leaders. Developing EQ will improve the performance of your organization.
  4. 4. Why is EQ important?
  5. 5. Smart people (high IQ) will generally be more successful than their peers, because IQ is the best predictor of success.
  6. 6. How important is EQ? 70% 70% of Fortune 500 companies are setting aside budgets to train EQ
  7. 7. Average IQ people outperform high IQ people 70% of them time… 90% of top performers are also high in emotional intelligence People with high EQ make more money. $29,000 more per year than people with a low degree of EQ. EQ is an important workplace skill and predictor of success in all types of jobs. SOURCE: Travis Bradberry, Emotional Intelligence – EQ, Forbes, January 2014.
  8. 8. Trust Anger Management Stress Tolerance Time Management Empathy Decision Making Change Tolerance Communication Customer Service Flexibility Assertiveness Teamwork Accountability Social Skills Presentation Skills Emotional intelligence is the foundation for critical skills.
  9. 9. Emotional Intelligence EQ Can be learned and unlearned The connection and interaction of the emotional and rational parts of our brain Strategies to adopt and improve Attitudes, choices and behaviors
  10. 10. Some Ideas on Assessments MEIS Multifactor Emotional Intelligence Scale ECI Emotional Competence Inventory SASQ Seligman Attributional Style Questionnaire EQ-i Reuven Bar-On’s EQ-i
  11. 11. D EQ and DISC C I S Task Oriented People Oriented Tell fast paced Tell slow paced
  12. 12. WHAT I SEE Self-Awareness Social Awareness Source:Emotional Intelligence 2.0, Travis Bradberry and Jean Greaves
  13. 13. Self-Awareness People high in self-awareness understand what they do well, why they perform well in a variety of situations, and they understand their emotional responses to various stimulations and people. PERSONAL COMPETENCE | WHAT I SEE
  14. 14. See Feel Motivate Self-Awareness
  15. 15. Building Self-Awareness
  16. 16. Self-Management PERSONAL COMPETENCE | WHAT I DO Self Management Body Thought Behavior Feeling
  17. 17. Self-Management Improves with Maturity 65 68 71 72 Gen Y Gen X Boomer Traditionals 80-89 = a strength to build on 70-79 = with a little improvement, this could be a strength 60-69 = something you should work on
  18. 18. Building Self-Management Conflict Resolution • Listening skills • Problem solving • Negotiation • Analytical skills Decision-Making • Impulse control • Time and patience Goal Setting Know where you are, to know where you’re going Optimism • Change your lens • Journal • Acknowledge what you can control
  19. 19. Social Awareness People that are socially aware are able to accurately comprehend the actual emotions of those around them, even if they are experiencing different emotions in the same situation. SOCIAL COMPETENCE | WHAT I SEE
  20. 20. Building Social Awareness Observation • Body language • Verbal tone • Word choice Social Gatherings • Find common ground Active Conversation • Ask questions • Connect in the moment • Learn more than tell
  21. 21. The Importance of Networking
  22. 22. Relationship Management Relationship management is the ability to use our self-awareness of our emotions, awareness of the emotions of others to build and maintain effective and rewarding personal and professional relationships. SOCIAL COMPETENCE | WHAT I DO
  23. 23. Building Relationship Management
  24. 24. Relationship Management Social Awareness Self – Management Self – Awareness Trust Anger Management Stress Tolerance Time Management Empathy Decision Making Change Tolerance Communication Customer Service Flexibility Assertiveness Teamwork Accountability Social Skills Presentation Skills
  25. 25. Questions?
  26. 26. Using Emotional Intelligence Video Series Welcome to the "Using Emotional Intelligence" video series! Emotional intelligence comes naturally to some, and is difficult for many others. This eight-lesson video course covers the major components of EI: self- awareness, self-regulation, social awareness, and relationship management. Emotional Intelligence Video Series
  27. 27. Understanding Emotion in the Workplace Emotions affect attitudes and behaviors at work, and affective Events Theory can help explain these relationships. The course also touches on the concept of emotional labor, management of emotional labor and emotional intelligence. Understanding Emotions in the Workplace
  28. 28. Let us know through the poll if you’d like a free demo of BizLibrary’s online course collection. Try out these video lessons and more!
  29. 29. Thank you for attending! Katie Miller Marketing Specialist BizLibrary Libby Powers Client Success Consultant BizLibrary