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Can Business Process Management Make a Difference?
Laudon/Laudon MIS 12/e: pages 519-520
1. Why are large companies such as AmerisourceBergen and Diebold good candidates for business process management?
2. What were the business benefits for each company from redesigning and managing their business processes? How did BPM change the way these companies ran their businesses?
3. What might be some of the problems with extending BPM software across a large number of business processes?
4. What companies stand to gain the most by implementing BPM?
Made and presented for the course Management Information Systems at Viadrina University, winter term 2012/2013.