Can Business Process Management Make a Difference?

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Can Business Process Management Make a Difference?
Laudon/Laudon MIS 12/e: pages 519-520

1. Why are large companies such as AmerisourceBergen and Diebold good candidates for business process management?
2. What were the business benefits for each company from redesigning and managing their business processes? How did BPM change the way these companies ran their businesses?
3. What might be some of the problems with extending BPM software across a large number of business processes?
4. What companies stand to gain the most by implementing BPM?

Made and presented for the course Management Information Systems at Viadrina University, winter term 2012/2013.

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Can Business Process Management Make a Difference?

  1. 1. Can Business Process Management Make a Difference? Management Information Systems 28.01.2013
  2. 2. Outline1. Why are large companies good candidates for BPM?2. What were the business benefits for each company? How did it change their business?3. Possible problems with extending BPM across a large number of business processes.4. What companies stand to gain the most by implementing BPM?
  3. 3. Large companies and BPM• Large companies are good candidates for BPM Disparate Existing Tools and Applications Business Process Identical Process Steps Management Lack of Data Streamline Business Consistency Processes Decentralized Capitalize New Documentation Opportunities Unstructured Process Optimize Use of Knowledge Resources Process Assessment Sustainable Growth Difficulties and Performance Low Speed to Market
  4. 4. Business benefits• AmerisourceBergen, one of the world’s largest pharmaceutical services companies• Metastorm BPM software for analyzing, managing, and redesigning business processes• First BPM project intended to automate and implement an online collaborative contract and chargeback process• Results encouraged the company to expand BPM to other areas of the business
  5. 5. Business benefits• Diebold, global leader in integrated self-service delivery and security systems and services with worldwide operations• Progress Savvion’s BusinessManager BPM solution to understand and improve order fulfillment process• BPM project generated real time visibility of the order process to analyze, control, and improve its execution• Pleased with the results, Diebold immediately used BusinessManager for other processes
  6. 6. Possible problems• Spanning a large processes with one BPM:
  7. 7. Companies that stand to gainthe most1. Large companies• Synergies in compliant process across several divisions• Overview: Extensive list of different products and business processes• Decrease number of employees and process failures by automation and process redesign
  8. 8. Companies that stand to gainthe most (cont.)2. Customer-orientated companies• Fast response times• Immediate feedback• Automation: customers work themselves (self-service)• Customer convenience and satisfaction• Depending on reliable customer data in different entities and divisions
  9. 9. Companies that stand to gainthe most (cont.)3. Online companies and start-ups• Modern processes and technologies  lower resistance to changes  faster adaptions of redesigned processes• Collaboration across different functions• Lower budget  simpler processes4. High risk Businesses (e.g. financial)• Risky processes
  10. 10. What is your personalexperience with BPM?

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