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The scope of this study spans the pre-purchase, product-usage and post-purchase experience with 25 life science supplier companies.
We’ve asked over 1,000 scientists to evaluate their supplier companies on customer touchpoints that occur during the time spent researching products, during the selection process and after the sale is made.
The following companies are evaluated in this study:
Cell Signaling Technologies
Corning Life Sciences
PerkinElmer Life Sciences
Roche Applied Science
The objective of this report is to:
-Provide vendors with the ability to benchmark the customer experience enjoyed by their customers against those of competitors.
-Identify the relative strengths and weaknesses of each vendor on each customer experience touchpoint.
-Determine the relative importance of each touchpoint in the customer experience lifecycle.
For any questions about this report or to purchase a copy, contact us at email@example.com.