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Trump Presentation

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Trump Presentation

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Trump Presentation

  1. 1. SERVICE BASICS KNOWING YOUR PRODUCT
  2. 2. WHAT TO KNOW? Restaurants •  Historical Features •  Pricing •  Wine •  Food Pairing
  3. 3. Spa Understanding… • Products • Different Skins • Allergic Reactions WHAT TO KNOW?
  4. 4. WHAT TO KNOW? Concierge •  Restaurant Reservations •  Theatre •  Understanding the City •  Professional Relationships •  Public Transportation
  5. 5. NOW DO YOU KNOW? •  Guest Expectations •  Unparalleled Guest Experiences •  Knowing Job & Job Functions
  6. 6. PILLARS OF SUCCESS
  7. 7. •  Body Language •  Attitude •  Confidence •  10/5 Rule
  8. 8. UNPARALLELED GUEST EXPERIENCES •  Restaurant •  Spa •  Concierge •  Pillars of Success •  Values
  9. 9. NOW… TO TEST YOUR SKILLS

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