1.
What does technology have
to do with volunteers?
Learn how good technology reduces the burden on volunteers
and allows them to engage in more meaningful work that
creates impact and builds deeper emotional connections with
your organization.

2.
Meet Your Presenters
Stacia Skoog
FRATERNAL INDUSTRY ADVISOR
Former International President of Delta
Gamma Fraternity. 30+ years of Delta
Gamma & community volunteer experience.
Charlotte Muylaert
MARKETING TEAM LEADER
7+ years at Billhighway | greekbill.
Serves on ASAE Component
Relations Council

3.
72%
What you should know about volunteers
66%
Donations
Volunteers are 66%
more likely to donate
financially to the
organization they
support than those who
do not volunteer.
18%
Passion
Volunteers generally devote
themselves to something
they believe, so it's no
surprise that 72% of
volunteers serve only one
organization or cause.
Education
Only 18.3% of volunteers
serve two organizations
and typically have a
higher level of education
than those who serve
only one.

4.
Why are we
talking about
this?
Volunteers are the lifeline of
your organization.
They must not feel alone. They
need to know you’re as invested
in their work and chapter as
they are—and that you’ve got
their back.

5.
Personal
What’s in it for me? Does this align with my goals?
Generational, Lifestyle changes, conflict with other
volunteer ops, lack of micro volunteering
opportunities.
01
Communication
"Nobody asked me" & lack of information about
opportunities. Volunteers are less likely to commit
to something if they don’t really know what they’re
in for.
02
Education
Fear of not having skills needed. The amount of
time needed to train the volunteer, or additional
time the volunteers to spend getting up to speed.
03
What are the roadblocks?

6.
Recruit
How can I keep my volunteer
pipeline full by leveraging
technology?
Retain
How can technology help me
create value-add programs to
retain my all-star volunteers?
Grow
How can I grow my volunteers and
empower their development,
personally and professionally with
technology?
Help you AND your volunteers

7.
3 ways to recruit
volunteers by
leveraging
technology
Micro-Volunteering
Virtual Volunteering
Align professions/strengths
with opportunities
01
02
03

8.
NACE Austin Chapter – Content Creation Example
What is volunteer nirvana? Where do you want
them to ultimately go?
Have a representative from each functional
area (e.g. communications/marketing needs
to review content, etc.)
Research shows that 60% of volunteers
want small, ad hoc jobs.
Micro Volunteering
SignUp Genius
Leverage this tool to automate the
sign-up process.

9.
Virtual Volunteering
Chapter advisors
Manage & promote campaigns (fundraising,
scholarship nominees, etc.)
Chapter website management & other tech
support/monitoring
Get the best person for the job, not the
person who is around the corner.
Zoom & Google Docs (or OneDrive)
Leverage these tools to interface, interact and
collaborate with volunteers who are at a
distance.

10.
What are you interested in?
What is important to you? OR what are you
passionate about?
Align opportunities
with professions
Existing Tools OR Survey Monkey
Leverage your current database to identify
professions, or ask via a survey tool.
What do you like doing?
“We should practice “the ask.” Teach our staff and current
volunteers how to frame the conversation about volunteering, how to
invite someone to volunteer, and how to follow up on that
conversation.”
- Peggy Hoffman, President and Executive Director of Mariner Management
Tip
10 ways to have
better conversations
by Celeste Headlee

11.
3 ways to grow
volunteers by
leveraging
technology
Online Learning
Micro Moments
Professional Development
01
02
03

12.
Entertaining: People want to be entertained. It will
spark their interest and curiosity.
Engaging: People want to spend their time learning
things that they can engage with and apply to their
real life.
Educational: People want to learn. Personal and
professional growth is a priority among volunteers.
LMSs…can be stale…
Online Learning
Powtoon & Kahoot
Leverage this tool to create entertaining
educational videos for your volunteers

13.
American Marketing Association – 10 minute coffee breaks
Are you prepared to handle mentor or
professional advice requests?
Zoom Chats or Zoom Rooms
94% of employees said they would stick with an organization
if they felt like they are getting professional development from
their employer. – LinkedIn Training Study
Create Micro
Moments that Matter
New Take on Zoom & Video Conferencing
Leverage these tools to strengthen relationships
with face to face discussion. Together platform –
Mentor Matching

14.
Quarterly professional development email template
Videos, podcasts, audiobooks (e.g. TEDTalks, Brene
Brown, Master Class, Hacking Your Leadership, etc.)
Self-Assessments (e.g. 16 Personalities, self-
awareness tests, etc.)
Empower professional
development
Existing Email Platform
Leverage this tool in a new way to engage and
add value to the volunteer experience.

15.
3 ways to retain
volunteers by
leveraging
technology
Build Volunteer Community
Create Recognition
Online Conference
01
02
03

16.
Facebook or LinkedIn Groups
Find new ways to connect senior volunteers with
new volunteers to best practice share and support
each other.
Build a volunteer
community
Slack or GroupMe
Bring volunteers together and give
them a sense of community.
AIGA - Slack Example
Higher Logic Community (RAPS)

17.
Make use of social media (photos, user-
generated content).
Personal notes - thank you, birthday (or
another significant milestone)
Recognize volunteers
for their hard work
Handwrytten or Giftcards.com
Leverage this tool to both save you time and
show volunteers your appreciation.
Appreciation from the people they serve. Small gifts
(e.g. Etsy boxes, organization swag, gift cards)

18.
This makes volunteers feel special and
rewarded for giving their time.
Investing in volunteer development shows you
are committed to giving back to them.
But…they can be tedious and expensive…
Leadership Conference
Matchbox Virtual Media
Leverage this tool to facilitate and entirely
online conference/educational experience.
Encourage relationship building and build a
sense of community.

19.
Recruit
Micro Volunteering
Virtual Volunteering
Align Professions
Key Takeaways
01
Grow
Online Learning
Mentorship
Professional Development
02
Retain
Build Community
Create Recognition
Leadership Conference
03