SlideShare a Scribd company logo
1 of 23
Download to read offline
The 5 Most Important
Metrics for your
Components
Let’s explore the habits that components
and CRPs need to drive success.
What tech tools will help lessen
the administrative burden on
my chapter leaders?
How do I build more resilient
components and volunteers?
Ask the Hosts…
CEX 2.0 WORKSHOPS
Building Component
Success
Time: 9:30 AM – 4:30 PM ET
Price: $149
Location: AGU Conference
Center
Register →
WASHINGTON, D.C.
April 18
Time: 9:30 AM – 4:30 PM CT
Price: $149
Location: Association Forum
Register →
CHICAGO
April 20
Habits to Build in
Your Components
5
Track key data & use to make
data-driven decisions.
Engagement by individual
Registration trends
Program level member satisfaction
Renewal rate
Habit #1
6
Use tech to streamline tasks
& support data collection.
Make your chapter user-friendly
Assure chapter is visible & accessible
Support good decision making
Reduce volunteer responsibility
Habit #2
7
Make the connection to the
larger community.
Share the big picture – we’re connected!
Support collaboration rather than
competition
Habit #3
8
Orient, onboard & train
volunteers.
Invest in your volunteers!
Access to training, resources
Use your new member onboarding as a
steppingstone
Habit #4
9
Lead with the member.
Know your member
Drawing members into planning and
feedback
Recognize that volunteer leaders are
statistically different
Habit #5
Important Metrics &
Trends to Watch
11
Make it worth your/their time!
Count things that COUNT
Count things we CAN count
Count & report consistently & graphically
Track trends over time
o Look for lagging / leading indicators
Check the fit
Principles to Embrace
12
Member engagement - % of
members participating.
Quick Poll - What (should) we count?
It’s all about behavior
Follow the demographics
Check the fit
Metric #1
13
Program level member
satisfaction.
Quick Poll - (When) do we count?
Keep it simple (5-star poll)
Focus on meaningful outcomes
Ask!
Check the fit
Metric #2
14
Volunteer participation.
Quick Poll – How much do they volunteer?
Percentage of Members
Demographics of volunteers
Using exit interviews
Metric #3
15
Rolling contribution to
reserves (Net Profit).
Positive...most of the time
6-12 months operating expenses
Not a bank!
Metric #4
16
Member Renewal rate
Quick Poll – Unified or separate dues?
Tracking renewal rate & trends
Use to confirm chapter impact
Check the correlation between renewal and
chapter performance on metrics
Check the fit
Metric #5
But how do you get
component data?
While your components use Billhighway to
operate better, we organically begin to collect
data that allows you to measure . . .
• Component Performance Data
• Member (or non-member) Engagement Data
• Component Financial Data
Habits We Need to Break
in Components…
Auto pilot Poor
financial
practices
Poor
member
data
practices
Sporadic
communicat
ions
01 02 03 04
Focus on
new rather
than
retention
05
6 Habits to Build in Your
Components (& for CRPs)
March 15th
12:00 – 1:00 pm EST
Earn 1 CAE Credit
Join Us in
March!
CEX 2.0 WORKSHOPS
Building Component
Success
Time: 9:30 AM – 4:30 PM ET
Price: $149
Location: AGU Conference
Center
Register →
WASHINGTON, D.C.
April 18
Time: 9:30 AM – 4:30 PM CT
Price: $149
Location: Association Forum
Register →
CHICAGO
April 20
Billhighway Mariner Management
• Current financial reporting
• Chapter member engagement
data
• Number of events they’re hosting
• Types of events they’re hosting
• Percentage of members and non-
members attending
• Discovering your chapter ROI
• Innovating your chapter structure
• Rethinking your volunteer strategy
• Training & developing chapters
leaders
• In-depth & quick bites
Tap
us
for…
With Billhighway, you can see chapter
performance data in real time—no
more nagging chapters for:
Want more? Contact us for a 15
minute chat.
Your chapters need help? You
need help with your chapters?
Want more? Contact us for a 15
minute chat.
Thank You!

More Related Content

Similar to 5 Most Important Metrics and Habits for Driving Component Success

Chapter Performance & Benchmarking Unwrapped: Using Dashboards to Tell the Ch...
Chapter Performance & Benchmarking Unwrapped: Using Dashboards to Tell the Ch...Chapter Performance & Benchmarking Unwrapped: Using Dashboards to Tell the Ch...
Chapter Performance & Benchmarking Unwrapped: Using Dashboards to Tell the Ch...Billhighway
 
Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...
Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...
Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...Billhighway
 
Idea Swap: Helping Chapters Embrace Change
Idea Swap: Helping Chapters Embrace ChangeIdea Swap: Helping Chapters Embrace Change
Idea Swap: Helping Chapters Embrace ChangeBillhighway
 
Chapter Dashboards – Part 1: What’s Measured is Real
Chapter Dashboards – Part 1: What’s Measured is RealChapter Dashboards – Part 1: What’s Measured is Real
Chapter Dashboards – Part 1: What’s Measured is RealBillhighway
 
20 Things You Can Do For Your Chapters in 2023
20 Things You Can Do For Your Chapters in 202320 Things You Can Do For Your Chapters in 2023
20 Things You Can Do For Your Chapters in 2023Billhighway
 
Presentation finding the perfect database
Presentation finding the perfect databasePresentation finding the perfect database
Presentation finding the perfect databaseTechSoup
 
2019 CEX Presentation
2019 CEX Presentation2019 CEX Presentation
2019 CEX PresentationBillhighway
 
Revamping Chapter Structures & Processes
Revamping Chapter Structures & ProcessesRevamping Chapter Structures & Processes
Revamping Chapter Structures & ProcessesBillhighway
 
How To Create Meaningful Constituent Relationships Webinar featuring 2Dialog ...
How To Create Meaningful Constituent Relationships Webinar featuring 2Dialog ...How To Create Meaningful Constituent Relationships Webinar featuring 2Dialog ...
How To Create Meaningful Constituent Relationships Webinar featuring 2Dialog ...TheConnectedCause
 
The Mystical World of Chapter ROI
The Mystical World of Chapter ROIThe Mystical World of Chapter ROI
The Mystical World of Chapter ROIBillhighway
 
Workshop 1 presentation
Workshop 1 presentationWorkshop 1 presentation
Workshop 1 presentationnet_gain
 
Pluto7 - Tableau Webinar on enabling Organization to be Data Driven in 201...
Pluto7   -  Tableau Webinar on enabling Organization to be Data Driven in 201...Pluto7   -  Tableau Webinar on enabling Organization to be Data Driven in 201...
Pluto7 - Tableau Webinar on enabling Organization to be Data Driven in 201...Manju Devadas
 
FTFCU - How to Become a Data Driven Organization
FTFCU - How to Become a Data Driven OrganizationFTFCU - How to Become a Data Driven Organization
FTFCU - How to Become a Data Driven OrganizationNaveen Jain
 
Components as Drivers of Recruitment, Retention and Engagement
Components as Drivers of Recruitment, Retention and EngagementComponents as Drivers of Recruitment, Retention and Engagement
Components as Drivers of Recruitment, Retention and EngagementBillhighway
 
Structure Your Data Science Teams For Best Outcomes
Structure Your Data Science Teams For Best OutcomesStructure Your Data Science Teams For Best Outcomes
Structure Your Data Science Teams For Best OutcomesGramener
 
Ultimate Guide to Client Tracking and Case Management Software
Ultimate Guide to Client Tracking and Case Management SoftwareUltimate Guide to Client Tracking and Case Management Software
Ultimate Guide to Client Tracking and Case Management SoftwareKaren Graham
 
#CU11: Workshop by Holly Ross: Technology Leadership for the Sustainable Win
#CU11: Workshop by Holly Ross: Technology Leadership for the Sustainable Win#CU11: Workshop by Holly Ross: Technology Leadership for the Sustainable Win
#CU11: Workshop by Holly Ross: Technology Leadership for the Sustainable WinConnecting Up
 
Tech Leadership for the Sustainable Win
Tech Leadership for the Sustainable WinTech Leadership for the Sustainable Win
Tech Leadership for the Sustainable WinHolly Ross
 
IT satisfaction.pdf
IT satisfaction.pdfIT satisfaction.pdf
IT satisfaction.pdfJohnDough52
 

Similar to 5 Most Important Metrics and Habits for Driving Component Success (20)

Chapter Performance & Benchmarking Unwrapped: Using Dashboards to Tell the Ch...
Chapter Performance & Benchmarking Unwrapped: Using Dashboards to Tell the Ch...Chapter Performance & Benchmarking Unwrapped: Using Dashboards to Tell the Ch...
Chapter Performance & Benchmarking Unwrapped: Using Dashboards to Tell the Ch...
 
Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...
Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...
Chapter Performance Reimagined: Taking Your Association's Growth to the Next ...
 
Idea Swap: Helping Chapters Embrace Change
Idea Swap: Helping Chapters Embrace ChangeIdea Swap: Helping Chapters Embrace Change
Idea Swap: Helping Chapters Embrace Change
 
Chapter Dashboards – Part 1: What’s Measured is Real
Chapter Dashboards – Part 1: What’s Measured is RealChapter Dashboards – Part 1: What’s Measured is Real
Chapter Dashboards – Part 1: What’s Measured is Real
 
20 Things You Can Do For Your Chapters in 2023
20 Things You Can Do For Your Chapters in 202320 Things You Can Do For Your Chapters in 2023
20 Things You Can Do For Your Chapters in 2023
 
Presentation finding the perfect database
Presentation finding the perfect databasePresentation finding the perfect database
Presentation finding the perfect database
 
2019 CEX Presentation
2019 CEX Presentation2019 CEX Presentation
2019 CEX Presentation
 
Revamping Chapter Structures & Processes
Revamping Chapter Structures & ProcessesRevamping Chapter Structures & Processes
Revamping Chapter Structures & Processes
 
How To Create Meaningful Constituent Relationships Webinar featuring 2Dialog ...
How To Create Meaningful Constituent Relationships Webinar featuring 2Dialog ...How To Create Meaningful Constituent Relationships Webinar featuring 2Dialog ...
How To Create Meaningful Constituent Relationships Webinar featuring 2Dialog ...
 
The Mystical World of Chapter ROI
The Mystical World of Chapter ROIThe Mystical World of Chapter ROI
The Mystical World of Chapter ROI
 
Workshop 1 presentation
Workshop 1 presentationWorkshop 1 presentation
Workshop 1 presentation
 
Pluto7 - Tableau Webinar on enabling Organization to be Data Driven in 201...
Pluto7   -  Tableau Webinar on enabling Organization to be Data Driven in 201...Pluto7   -  Tableau Webinar on enabling Organization to be Data Driven in 201...
Pluto7 - Tableau Webinar on enabling Organization to be Data Driven in 201...
 
FTFCU - How to Become a Data Driven Organization
FTFCU - How to Become a Data Driven OrganizationFTFCU - How to Become a Data Driven Organization
FTFCU - How to Become a Data Driven Organization
 
Components as Drivers of Recruitment, Retention and Engagement
Components as Drivers of Recruitment, Retention and EngagementComponents as Drivers of Recruitment, Retention and Engagement
Components as Drivers of Recruitment, Retention and Engagement
 
2013 Symposium PPT Template_Becky
2013 Symposium PPT Template_Becky2013 Symposium PPT Template_Becky
2013 Symposium PPT Template_Becky
 
Structure Your Data Science Teams For Best Outcomes
Structure Your Data Science Teams For Best OutcomesStructure Your Data Science Teams For Best Outcomes
Structure Your Data Science Teams For Best Outcomes
 
Ultimate Guide to Client Tracking and Case Management Software
Ultimate Guide to Client Tracking and Case Management SoftwareUltimate Guide to Client Tracking and Case Management Software
Ultimate Guide to Client Tracking and Case Management Software
 
#CU11: Workshop by Holly Ross: Technology Leadership for the Sustainable Win
#CU11: Workshop by Holly Ross: Technology Leadership for the Sustainable Win#CU11: Workshop by Holly Ross: Technology Leadership for the Sustainable Win
#CU11: Workshop by Holly Ross: Technology Leadership for the Sustainable Win
 
Tech Leadership for the Sustainable Win
Tech Leadership for the Sustainable WinTech Leadership for the Sustainable Win
Tech Leadership for the Sustainable Win
 
IT satisfaction.pdf
IT satisfaction.pdfIT satisfaction.pdf
IT satisfaction.pdf
 

More from Billhighway

Revenue Revamp: 5 Game-Changing Fixes Help Chapters Increase Non-Dues Revenue...
Revenue Revamp: 5 Game-Changing Fixes Help Chapters Increase Non-Dues Revenue...Revenue Revamp: 5 Game-Changing Fixes Help Chapters Increase Non-Dues Revenue...
Revenue Revamp: 5 Game-Changing Fixes Help Chapters Increase Non-Dues Revenue...Billhighway
 
Revenue Revamp: Billhighway & Mariner Slides
Revenue Revamp: Billhighway & Mariner SlidesRevenue Revamp: Billhighway & Mariner Slides
Revenue Revamp: Billhighway & Mariner SlidesBillhighway
 
Beyond Borders: Uniting Chapter Communications
Beyond Borders: Uniting Chapter CommunicationsBeyond Borders: Uniting Chapter Communications
Beyond Borders: Uniting Chapter CommunicationsBillhighway
 
Drive Member Engagement through Revitalized Chapter Events
Drive Member Engagement through Revitalized Chapter EventsDrive Member Engagement through Revitalized Chapter Events
Drive Member Engagement through Revitalized Chapter EventsBillhighway
 
6 Habits to Build in Your Components (& for CRPs!)
6 Habits to Build in Your Components (& for CRPs!)6 Habits to Build in Your Components (& for CRPs!)
6 Habits to Build in Your Components (& for CRPs!)Billhighway
 
11 Ways to Help Chapters Avoid (Or handle) a Crisis
11 Ways to Help Chapters Avoid (Or handle) a Crisis11 Ways to Help Chapters Avoid (Or handle) a Crisis
11 Ways to Help Chapters Avoid (Or handle) a CrisisBillhighway
 
Can You Hear Me? Effective Practices in Communicating with Chapter Leaders
Can You Hear Me? Effective Practices in Communicating with Chapter LeadersCan You Hear Me? Effective Practices in Communicating with Chapter Leaders
Can You Hear Me? Effective Practices in Communicating with Chapter LeadersBillhighway
 
The Webinar You Need to Get Your Leaders On Board with New Tech
The Webinar You Need to Get Your Leaders On Board with New TechThe Webinar You Need to Get Your Leaders On Board with New Tech
The Webinar You Need to Get Your Leaders On Board with New TechBillhighway
 
Idea Swap: Ways to Celebrate & Appreciate Our Volunteers
Idea Swap: Ways to Celebrate & Appreciate Our VolunteersIdea Swap: Ways to Celebrate & Appreciate Our Volunteers
Idea Swap: Ways to Celebrate & Appreciate Our VolunteersBillhighway
 
Sending CRPs Some Love: Our Best Chapter Resources
Sending CRPs Some Love: Our Best Chapter ResourcesSending CRPs Some Love: Our Best Chapter Resources
Sending CRPs Some Love: Our Best Chapter ResourcesBillhighway
 
Chapter Performance & Benchmarking Unwrapped: Creating a Compelling Chapter S...
Chapter Performance & Benchmarking Unwrapped: Creating a Compelling Chapter S...Chapter Performance & Benchmarking Unwrapped: Creating a Compelling Chapter S...
Chapter Performance & Benchmarking Unwrapped: Creating a Compelling Chapter S...Billhighway
 
Chapter Performance & Benchmarking Unwrapped: How Associations View Chapters
Chapter Performance & Benchmarking Unwrapped: How Associations View ChaptersChapter Performance & Benchmarking Unwrapped: How Associations View Chapters
Chapter Performance & Benchmarking Unwrapped: How Associations View ChaptersBillhighway
 
Virtual Idea Swap: Coaching Chapter Leaders for Success
Virtual Idea Swap: Coaching Chapter Leaders for SuccessVirtual Idea Swap: Coaching Chapter Leaders for Success
Virtual Idea Swap: Coaching Chapter Leaders for SuccessBillhighway
 
Billhighway: A Solution for Better Chapter Performance  
Billhighway: A Solution for Better Chapter Performance  Billhighway: A Solution for Better Chapter Performance  
Billhighway: A Solution for Better Chapter Performance  Billhighway
 
Prepping for 2022: Chapter Virtual Idea Swap
Prepping for 2022: Chapter Virtual Idea SwapPrepping for 2022: Chapter Virtual Idea Swap
Prepping for 2022: Chapter Virtual Idea SwapBillhighway
 
Let's Reboot Volunteer Training
Let's Reboot Volunteer TrainingLet's Reboot Volunteer Training
Let's Reboot Volunteer TrainingBillhighway
 
Drive Chapter Behavior with Targeted Benchmarking
Drive Chapter Behavior with Targeted BenchmarkingDrive Chapter Behavior with Targeted Benchmarking
Drive Chapter Behavior with Targeted BenchmarkingBillhighway
 
Chapter Events: Deciding on In-Person, Hybrid, or Virtual
Chapter Events: Deciding on In-Person, Hybrid, or VirtualChapter Events: Deciding on In-Person, Hybrid, or Virtual
Chapter Events: Deciding on In-Person, Hybrid, or VirtualBillhighway
 
3 Ways to Tap Chapter Relevance in 2021
3 Ways to Tap Chapter Relevance in 20213 Ways to Tap Chapter Relevance in 2021
3 Ways to Tap Chapter Relevance in 2021Billhighway
 
Chapter Tech Edition: A Few of Our Favorite Chapter Tools for 2021
Chapter Tech Edition: A Few of Our Favorite Chapter Tools for 2021Chapter Tech Edition: A Few of Our Favorite Chapter Tools for 2021
Chapter Tech Edition: A Few of Our Favorite Chapter Tools for 2021Billhighway
 

More from Billhighway (20)

Revenue Revamp: 5 Game-Changing Fixes Help Chapters Increase Non-Dues Revenue...
Revenue Revamp: 5 Game-Changing Fixes Help Chapters Increase Non-Dues Revenue...Revenue Revamp: 5 Game-Changing Fixes Help Chapters Increase Non-Dues Revenue...
Revenue Revamp: 5 Game-Changing Fixes Help Chapters Increase Non-Dues Revenue...
 
Revenue Revamp: Billhighway & Mariner Slides
Revenue Revamp: Billhighway & Mariner SlidesRevenue Revamp: Billhighway & Mariner Slides
Revenue Revamp: Billhighway & Mariner Slides
 
Beyond Borders: Uniting Chapter Communications
Beyond Borders: Uniting Chapter CommunicationsBeyond Borders: Uniting Chapter Communications
Beyond Borders: Uniting Chapter Communications
 
Drive Member Engagement through Revitalized Chapter Events
Drive Member Engagement through Revitalized Chapter EventsDrive Member Engagement through Revitalized Chapter Events
Drive Member Engagement through Revitalized Chapter Events
 
6 Habits to Build in Your Components (& for CRPs!)
6 Habits to Build in Your Components (& for CRPs!)6 Habits to Build in Your Components (& for CRPs!)
6 Habits to Build in Your Components (& for CRPs!)
 
11 Ways to Help Chapters Avoid (Or handle) a Crisis
11 Ways to Help Chapters Avoid (Or handle) a Crisis11 Ways to Help Chapters Avoid (Or handle) a Crisis
11 Ways to Help Chapters Avoid (Or handle) a Crisis
 
Can You Hear Me? Effective Practices in Communicating with Chapter Leaders
Can You Hear Me? Effective Practices in Communicating with Chapter LeadersCan You Hear Me? Effective Practices in Communicating with Chapter Leaders
Can You Hear Me? Effective Practices in Communicating with Chapter Leaders
 
The Webinar You Need to Get Your Leaders On Board with New Tech
The Webinar You Need to Get Your Leaders On Board with New TechThe Webinar You Need to Get Your Leaders On Board with New Tech
The Webinar You Need to Get Your Leaders On Board with New Tech
 
Idea Swap: Ways to Celebrate & Appreciate Our Volunteers
Idea Swap: Ways to Celebrate & Appreciate Our VolunteersIdea Swap: Ways to Celebrate & Appreciate Our Volunteers
Idea Swap: Ways to Celebrate & Appreciate Our Volunteers
 
Sending CRPs Some Love: Our Best Chapter Resources
Sending CRPs Some Love: Our Best Chapter ResourcesSending CRPs Some Love: Our Best Chapter Resources
Sending CRPs Some Love: Our Best Chapter Resources
 
Chapter Performance & Benchmarking Unwrapped: Creating a Compelling Chapter S...
Chapter Performance & Benchmarking Unwrapped: Creating a Compelling Chapter S...Chapter Performance & Benchmarking Unwrapped: Creating a Compelling Chapter S...
Chapter Performance & Benchmarking Unwrapped: Creating a Compelling Chapter S...
 
Chapter Performance & Benchmarking Unwrapped: How Associations View Chapters
Chapter Performance & Benchmarking Unwrapped: How Associations View ChaptersChapter Performance & Benchmarking Unwrapped: How Associations View Chapters
Chapter Performance & Benchmarking Unwrapped: How Associations View Chapters
 
Virtual Idea Swap: Coaching Chapter Leaders for Success
Virtual Idea Swap: Coaching Chapter Leaders for SuccessVirtual Idea Swap: Coaching Chapter Leaders for Success
Virtual Idea Swap: Coaching Chapter Leaders for Success
 
Billhighway: A Solution for Better Chapter Performance  
Billhighway: A Solution for Better Chapter Performance  Billhighway: A Solution for Better Chapter Performance  
Billhighway: A Solution for Better Chapter Performance  
 
Prepping for 2022: Chapter Virtual Idea Swap
Prepping for 2022: Chapter Virtual Idea SwapPrepping for 2022: Chapter Virtual Idea Swap
Prepping for 2022: Chapter Virtual Idea Swap
 
Let's Reboot Volunteer Training
Let's Reboot Volunteer TrainingLet's Reboot Volunteer Training
Let's Reboot Volunteer Training
 
Drive Chapter Behavior with Targeted Benchmarking
Drive Chapter Behavior with Targeted BenchmarkingDrive Chapter Behavior with Targeted Benchmarking
Drive Chapter Behavior with Targeted Benchmarking
 
Chapter Events: Deciding on In-Person, Hybrid, or Virtual
Chapter Events: Deciding on In-Person, Hybrid, or VirtualChapter Events: Deciding on In-Person, Hybrid, or Virtual
Chapter Events: Deciding on In-Person, Hybrid, or Virtual
 
3 Ways to Tap Chapter Relevance in 2021
3 Ways to Tap Chapter Relevance in 20213 Ways to Tap Chapter Relevance in 2021
3 Ways to Tap Chapter Relevance in 2021
 
Chapter Tech Edition: A Few of Our Favorite Chapter Tools for 2021
Chapter Tech Edition: A Few of Our Favorite Chapter Tools for 2021Chapter Tech Edition: A Few of Our Favorite Chapter Tools for 2021
Chapter Tech Edition: A Few of Our Favorite Chapter Tools for 2021
 

Recently uploaded

How to Uninstall a Module in Odoo 17 Using Command Line
How to Uninstall a Module in Odoo 17 Using Command LineHow to Uninstall a Module in Odoo 17 Using Command Line
How to Uninstall a Module in Odoo 17 Using Command LineCeline George
 
How to create _name_search function in odoo 17
How to create _name_search function in odoo 17How to create _name_search function in odoo 17
How to create _name_search function in odoo 17Celine George
 
4.9.24 School Desegregation in Boston.pptx
4.9.24 School Desegregation in Boston.pptx4.9.24 School Desegregation in Boston.pptx
4.9.24 School Desegregation in Boston.pptxmary850239
 
6 ways Samsung’s Interactive Display powered by Android changes the classroom
6 ways Samsung’s Interactive Display powered by Android changes the classroom6 ways Samsung’s Interactive Display powered by Android changes the classroom
6 ways Samsung’s Interactive Display powered by Android changes the classroomSamsung Business USA
 
CLASSIFICATION OF ANTI - CANCER DRUGS.pptx
CLASSIFICATION OF ANTI - CANCER DRUGS.pptxCLASSIFICATION OF ANTI - CANCER DRUGS.pptx
CLASSIFICATION OF ANTI - CANCER DRUGS.pptxAnupam32727
 
4.9.24 Social Capital and Social Exclusion.pptx
4.9.24 Social Capital and Social Exclusion.pptx4.9.24 Social Capital and Social Exclusion.pptx
4.9.24 Social Capital and Social Exclusion.pptxmary850239
 
CHUYÊN ĐỀ ÔN THEO CÂU CHO HỌC SINH LỚP 12 ĐỂ ĐẠT ĐIỂM 5+ THI TỐT NGHIỆP THPT ...
CHUYÊN ĐỀ ÔN THEO CÂU CHO HỌC SINH LỚP 12 ĐỂ ĐẠT ĐIỂM 5+ THI TỐT NGHIỆP THPT ...CHUYÊN ĐỀ ÔN THEO CÂU CHO HỌC SINH LỚP 12 ĐỂ ĐẠT ĐIỂM 5+ THI TỐT NGHIỆP THPT ...
CHUYÊN ĐỀ ÔN THEO CÂU CHO HỌC SINH LỚP 12 ĐỂ ĐẠT ĐIỂM 5+ THI TỐT NGHIỆP THPT ...Nguyen Thanh Tu Collection
 
Healthy Minds, Flourishing Lives: A Philosophical Approach to Mental Health a...
Healthy Minds, Flourishing Lives: A Philosophical Approach to Mental Health a...Healthy Minds, Flourishing Lives: A Philosophical Approach to Mental Health a...
Healthy Minds, Flourishing Lives: A Philosophical Approach to Mental Health a...Osopher
 
Geoffrey Chaucer Works II UGC NET JRF TGT PGT MA PHD Entrance Exam II History...
Geoffrey Chaucer Works II UGC NET JRF TGT PGT MA PHD Entrance Exam II History...Geoffrey Chaucer Works II UGC NET JRF TGT PGT MA PHD Entrance Exam II History...
Geoffrey Chaucer Works II UGC NET JRF TGT PGT MA PHD Entrance Exam II History...DrVipulVKapoor
 
Sarah Lahm In Media Res Media Component
Sarah Lahm  In Media Res Media ComponentSarah Lahm  In Media Res Media Component
Sarah Lahm In Media Res Media ComponentInMediaRes1
 
Unit :1 Basics of Professional Intelligence
Unit :1 Basics of Professional IntelligenceUnit :1 Basics of Professional Intelligence
Unit :1 Basics of Professional IntelligenceDr Vijay Vishwakarma
 
PART 1 - CHAPTER 1 - CELL THE FUNDAMENTAL UNIT OF LIFE
PART 1 - CHAPTER 1 - CELL THE FUNDAMENTAL UNIT OF LIFEPART 1 - CHAPTER 1 - CELL THE FUNDAMENTAL UNIT OF LIFE
PART 1 - CHAPTER 1 - CELL THE FUNDAMENTAL UNIT OF LIFEMISSRITIMABIOLOGYEXP
 
Transdisciplinary Pathways for Urban Resilience [Work in Progress].pptx
Transdisciplinary Pathways for Urban Resilience [Work in Progress].pptxTransdisciplinary Pathways for Urban Resilience [Work in Progress].pptx
Transdisciplinary Pathways for Urban Resilience [Work in Progress].pptxinfo924062
 
18. Training and prunning of horicultural crops.pptx
18. Training and prunning of horicultural crops.pptx18. Training and prunning of horicultural crops.pptx
18. Training and prunning of horicultural crops.pptxUmeshTimilsina1
 
4.4.24 Economic Precarity and Global Economic Forces.pptx
4.4.24 Economic Precarity and Global Economic Forces.pptx4.4.24 Economic Precarity and Global Economic Forces.pptx
4.4.24 Economic Precarity and Global Economic Forces.pptxmary850239
 
16. Discovery, function and commercial uses of different PGRS.pptx
16. Discovery, function and commercial uses of different PGRS.pptx16. Discovery, function and commercial uses of different PGRS.pptx
16. Discovery, function and commercial uses of different PGRS.pptxUmeshTimilsina1
 
BBA 205 UNIT 3 INDUSTRIAL POLICY dr kanchan.pptx
BBA 205 UNIT 3 INDUSTRIAL POLICY dr kanchan.pptxBBA 205 UNIT 3 INDUSTRIAL POLICY dr kanchan.pptx
BBA 205 UNIT 3 INDUSTRIAL POLICY dr kanchan.pptxProf. Kanchan Kumari
 
LEVERAGING SYNERGISM INDUSTRY-ACADEMIA PARTNERSHIP FOR IMPLEMENTATION OF NAT...
LEVERAGING SYNERGISM INDUSTRY-ACADEMIA PARTNERSHIP FOR IMPLEMENTATION OF  NAT...LEVERAGING SYNERGISM INDUSTRY-ACADEMIA PARTNERSHIP FOR IMPLEMENTATION OF  NAT...
LEVERAGING SYNERGISM INDUSTRY-ACADEMIA PARTNERSHIP FOR IMPLEMENTATION OF NAT...pragatimahajan3
 

Recently uploaded (20)

How to Uninstall a Module in Odoo 17 Using Command Line
How to Uninstall a Module in Odoo 17 Using Command LineHow to Uninstall a Module in Odoo 17 Using Command Line
How to Uninstall a Module in Odoo 17 Using Command Line
 
How to create _name_search function in odoo 17
How to create _name_search function in odoo 17How to create _name_search function in odoo 17
How to create _name_search function in odoo 17
 
4.9.24 School Desegregation in Boston.pptx
4.9.24 School Desegregation in Boston.pptx4.9.24 School Desegregation in Boston.pptx
4.9.24 School Desegregation in Boston.pptx
 
6 ways Samsung’s Interactive Display powered by Android changes the classroom
6 ways Samsung’s Interactive Display powered by Android changes the classroom6 ways Samsung’s Interactive Display powered by Android changes the classroom
6 ways Samsung’s Interactive Display powered by Android changes the classroom
 
CLASSIFICATION OF ANTI - CANCER DRUGS.pptx
CLASSIFICATION OF ANTI - CANCER DRUGS.pptxCLASSIFICATION OF ANTI - CANCER DRUGS.pptx
CLASSIFICATION OF ANTI - CANCER DRUGS.pptx
 
4.9.24 Social Capital and Social Exclusion.pptx
4.9.24 Social Capital and Social Exclusion.pptx4.9.24 Social Capital and Social Exclusion.pptx
4.9.24 Social Capital and Social Exclusion.pptx
 
CHUYÊN ĐỀ ÔN THEO CÂU CHO HỌC SINH LỚP 12 ĐỂ ĐẠT ĐIỂM 5+ THI TỐT NGHIỆP THPT ...
CHUYÊN ĐỀ ÔN THEO CÂU CHO HỌC SINH LỚP 12 ĐỂ ĐẠT ĐIỂM 5+ THI TỐT NGHIỆP THPT ...CHUYÊN ĐỀ ÔN THEO CÂU CHO HỌC SINH LỚP 12 ĐỂ ĐẠT ĐIỂM 5+ THI TỐT NGHIỆP THPT ...
CHUYÊN ĐỀ ÔN THEO CÂU CHO HỌC SINH LỚP 12 ĐỂ ĐẠT ĐIỂM 5+ THI TỐT NGHIỆP THPT ...
 
Healthy Minds, Flourishing Lives: A Philosophical Approach to Mental Health a...
Healthy Minds, Flourishing Lives: A Philosophical Approach to Mental Health a...Healthy Minds, Flourishing Lives: A Philosophical Approach to Mental Health a...
Healthy Minds, Flourishing Lives: A Philosophical Approach to Mental Health a...
 
Plagiarism,forms,understand about plagiarism,avoid plagiarism,key significanc...
Plagiarism,forms,understand about plagiarism,avoid plagiarism,key significanc...Plagiarism,forms,understand about plagiarism,avoid plagiarism,key significanc...
Plagiarism,forms,understand about plagiarism,avoid plagiarism,key significanc...
 
Chi-Square Test Non Parametric Test Categorical Variable
Chi-Square Test Non Parametric Test Categorical VariableChi-Square Test Non Parametric Test Categorical Variable
Chi-Square Test Non Parametric Test Categorical Variable
 
Geoffrey Chaucer Works II UGC NET JRF TGT PGT MA PHD Entrance Exam II History...
Geoffrey Chaucer Works II UGC NET JRF TGT PGT MA PHD Entrance Exam II History...Geoffrey Chaucer Works II UGC NET JRF TGT PGT MA PHD Entrance Exam II History...
Geoffrey Chaucer Works II UGC NET JRF TGT PGT MA PHD Entrance Exam II History...
 
Sarah Lahm In Media Res Media Component
Sarah Lahm  In Media Res Media ComponentSarah Lahm  In Media Res Media Component
Sarah Lahm In Media Res Media Component
 
Unit :1 Basics of Professional Intelligence
Unit :1 Basics of Professional IntelligenceUnit :1 Basics of Professional Intelligence
Unit :1 Basics of Professional Intelligence
 
PART 1 - CHAPTER 1 - CELL THE FUNDAMENTAL UNIT OF LIFE
PART 1 - CHAPTER 1 - CELL THE FUNDAMENTAL UNIT OF LIFEPART 1 - CHAPTER 1 - CELL THE FUNDAMENTAL UNIT OF LIFE
PART 1 - CHAPTER 1 - CELL THE FUNDAMENTAL UNIT OF LIFE
 
Transdisciplinary Pathways for Urban Resilience [Work in Progress].pptx
Transdisciplinary Pathways for Urban Resilience [Work in Progress].pptxTransdisciplinary Pathways for Urban Resilience [Work in Progress].pptx
Transdisciplinary Pathways for Urban Resilience [Work in Progress].pptx
 
18. Training and prunning of horicultural crops.pptx
18. Training and prunning of horicultural crops.pptx18. Training and prunning of horicultural crops.pptx
18. Training and prunning of horicultural crops.pptx
 
4.4.24 Economic Precarity and Global Economic Forces.pptx
4.4.24 Economic Precarity and Global Economic Forces.pptx4.4.24 Economic Precarity and Global Economic Forces.pptx
4.4.24 Economic Precarity and Global Economic Forces.pptx
 
16. Discovery, function and commercial uses of different PGRS.pptx
16. Discovery, function and commercial uses of different PGRS.pptx16. Discovery, function and commercial uses of different PGRS.pptx
16. Discovery, function and commercial uses of different PGRS.pptx
 
BBA 205 UNIT 3 INDUSTRIAL POLICY dr kanchan.pptx
BBA 205 UNIT 3 INDUSTRIAL POLICY dr kanchan.pptxBBA 205 UNIT 3 INDUSTRIAL POLICY dr kanchan.pptx
BBA 205 UNIT 3 INDUSTRIAL POLICY dr kanchan.pptx
 
LEVERAGING SYNERGISM INDUSTRY-ACADEMIA PARTNERSHIP FOR IMPLEMENTATION OF NAT...
LEVERAGING SYNERGISM INDUSTRY-ACADEMIA PARTNERSHIP FOR IMPLEMENTATION OF  NAT...LEVERAGING SYNERGISM INDUSTRY-ACADEMIA PARTNERSHIP FOR IMPLEMENTATION OF  NAT...
LEVERAGING SYNERGISM INDUSTRY-ACADEMIA PARTNERSHIP FOR IMPLEMENTATION OF NAT...
 

5 Most Important Metrics and Habits for Driving Component Success

  • 1. The 5 Most Important Metrics for your Components Let’s explore the habits that components and CRPs need to drive success.
  • 2. What tech tools will help lessen the administrative burden on my chapter leaders? How do I build more resilient components and volunteers? Ask the Hosts…
  • 3. CEX 2.0 WORKSHOPS Building Component Success Time: 9:30 AM – 4:30 PM ET Price: $149 Location: AGU Conference Center Register → WASHINGTON, D.C. April 18 Time: 9:30 AM – 4:30 PM CT Price: $149 Location: Association Forum Register → CHICAGO April 20
  • 4. Habits to Build in Your Components
  • 5. 5 Track key data & use to make data-driven decisions. Engagement by individual Registration trends Program level member satisfaction Renewal rate Habit #1
  • 6. 6 Use tech to streamline tasks & support data collection. Make your chapter user-friendly Assure chapter is visible & accessible Support good decision making Reduce volunteer responsibility Habit #2
  • 7. 7 Make the connection to the larger community. Share the big picture – we’re connected! Support collaboration rather than competition Habit #3
  • 8. 8 Orient, onboard & train volunteers. Invest in your volunteers! Access to training, resources Use your new member onboarding as a steppingstone Habit #4
  • 9. 9 Lead with the member. Know your member Drawing members into planning and feedback Recognize that volunteer leaders are statistically different Habit #5
  • 11. 11 Make it worth your/their time! Count things that COUNT Count things we CAN count Count & report consistently & graphically Track trends over time o Look for lagging / leading indicators Check the fit Principles to Embrace
  • 12. 12 Member engagement - % of members participating. Quick Poll - What (should) we count? It’s all about behavior Follow the demographics Check the fit Metric #1
  • 13. 13 Program level member satisfaction. Quick Poll - (When) do we count? Keep it simple (5-star poll) Focus on meaningful outcomes Ask! Check the fit Metric #2
  • 14. 14 Volunteer participation. Quick Poll – How much do they volunteer? Percentage of Members Demographics of volunteers Using exit interviews Metric #3
  • 15. 15 Rolling contribution to reserves (Net Profit). Positive...most of the time 6-12 months operating expenses Not a bank! Metric #4
  • 16. 16 Member Renewal rate Quick Poll – Unified or separate dues? Tracking renewal rate & trends Use to confirm chapter impact Check the correlation between renewal and chapter performance on metrics Check the fit Metric #5
  • 17. But how do you get component data?
  • 18. While your components use Billhighway to operate better, we organically begin to collect data that allows you to measure . . . • Component Performance Data • Member (or non-member) Engagement Data • Component Financial Data
  • 19. Habits We Need to Break in Components… Auto pilot Poor financial practices Poor member data practices Sporadic communicat ions 01 02 03 04 Focus on new rather than retention 05
  • 20. 6 Habits to Build in Your Components (& for CRPs) March 15th 12:00 – 1:00 pm EST Earn 1 CAE Credit Join Us in March!
  • 21. CEX 2.0 WORKSHOPS Building Component Success Time: 9:30 AM – 4:30 PM ET Price: $149 Location: AGU Conference Center Register → WASHINGTON, D.C. April 18 Time: 9:30 AM – 4:30 PM CT Price: $149 Location: Association Forum Register → CHICAGO April 20
  • 22. Billhighway Mariner Management • Current financial reporting • Chapter member engagement data • Number of events they’re hosting • Types of events they’re hosting • Percentage of members and non- members attending • Discovering your chapter ROI • Innovating your chapter structure • Rethinking your volunteer strategy • Training & developing chapters leaders • In-depth & quick bites Tap us for… With Billhighway, you can see chapter performance data in real time—no more nagging chapters for: Want more? Contact us for a 15 minute chat. Your chapters need help? You need help with your chapters? Want more? Contact us for a 15 minute chat.

Editor's Notes

  1. Learn the 5 essential metrics you should be measuring in 2023.
  2. Let’s Meet the Team – This webinar is brought to you by the fab partnership of Billhighway & Mariner Management! @Billhighway – Chapter Management Solution. We increase ROI across your entire organization by providing technology tools to help chapters perform better; as well as delivering member engagement and component performance data to headquarters. @Peggy - Mariner – Let’s create the greatest possible value for your members and volunteers! Our Shared Purpose​ To build community the component relations community and connect CRPs. 
  3. Save the date & register for CEX 2.0 Workshop in DC or Chicago! Should have received save the date this week Register now >> https://CEXBuildingComponentSuccessWashDC.eventbrite.com https://CEXBuildingComponentSuccessChicago.eventbrite.com https://www.eventbrite.com/o/billhighway-amp-mariner-management-14579915962#events
  4. Track key data & use it to make data driven decisions  We’re going to dive more deeply in this one …
  5. Use technology to streamline tasks, support data collection, and assure your chapter is visible & accessible. really focusing on is access to reports that help drive decisions Tech to assure chapter is visible & accessible User-friendly
  6. Clearly make the connection to the larger community, i.e., national organization and other chapters – highlight that we’re one community  Share news from national/global association as well as other chapters Link to national organization on website Regularly highlight the larger community in communications, at meetings
  7. Take time to orient, onboard and train your volunteers  New member onboarding that connects to volunteering Provide orientation and onboarding for all volunteers Connect volunteers to any training offered by national
  8. Lead with the member  Know your member – through personal communication Create a member profile Draw members into planning and feedback
  9. Important Metrics and Trends to watch – measures should be within the control of the chapter
  10. Member engagement - % of members participating in chapter programs  Elements of Engagement (Poll 1) It’s All About Behavior Look at the demographics What engagement metrics do your chapters currently count? (Check all that apply.) Registration Show/No Show Attendance Volunteer – Ad Hoc (Content Reviewer, On-Site Help, Mentor, etc.) Volunteer – Committee/Board Membership Volunteer – Committee/Board Leadership Recruiter Speaker/Presenter Donor Influencer Other (Describe in Chat)
  11. Member engagement - % of members participating in chapter programs  Elements of Engagement (Poll 1) It’s All About Behavior Look at the demographics What engagement metrics do your chapters currently count? (Check all that apply.) Registration Show/No Show Attendance Volunteer – Ad Hoc (Content Reviewer, On-Site Help, Mentor, etc.) Volunteer – Committee/Board Membership Volunteer – Committee/Board Leadership Recruiter Speaker/Presenter Donor Influencer Other (Describe in Chat)
  12. Program level member satisfaction  POLL: How often do your chapters ask members about their satisfaction? After most events One or two times a year Rarely or Never Other (Describe in Chat) Keep it simple (e.g., 5 star reputational) Focus on meaningful outcomes Ask!
  13. Volunteer participation  % of Membership (Poll 3) Look at the demographics Exit interviews? Poll: Over the last three years, has chapter volunteering… Increased Decreased Stayed the Same
  14. Rolling Contribution to Reserves (Net Profit) (Should be > 0)  6-12 Months Operating Expenses Not a bank!
  15. Renewal rate (chapter dependent?)  Unified or independent dues? Confirm chapter impact (Poll 4) Correlation between renewal and chapter performance on above metrics POLL: Our chapter members pay … Unified dues which include both central organization and chapter membership Separate dues for central organization and chapters Other (Describe in Chat)
  16. Peter transition to Mark… There are systems that can help you get the data and Billhighway is one of them...
  17. @Mark – Talk about how Billhighway can help measure all of these different metrics automatically… You can’t manage what you can’t measure. You need to understand what’s going on with member engagement in each chapter so you can show them how to recover at-risk memberships before it’s too late. You need a way to peek behind the curtain and see what’s happening in your chapters right now. You need to know how (or if) members are participating in chapter activities so you can ensure membership value is delivered and membership dues revenue is received. You have access to chapter data that allows you to benchmark and understand the correlations between chapter activities and performance.    Once you’ve identified low-performing chapters, you know where to allocate more of your time and where to step in to provide coaching and resources. 
  18. Habits we need to break in component (we’ll go in more detail in March)  Auto pilot  Poor financial practices  Poor member data practices  Sporadic communications  Focus on new rather than retention 
  19. Stay tuned for our March webinar!   We'll talk about habits we need to break in component (we’ll go in more detail in March)  Auto pilot  Poor financial practices  Poor member data practices  Sporadic communications  Focus on new rather than retention  Webinar: 6 Habits to Build in Your Components (& for CRPs) Date: March 15, 2023  Time: 12-1 pm ET  CAE: Earn 1 CAE credit  Register >> We'll share the registration link via the follow-up email 
  20. Save the date & register for CEX 2.0 Workshop in DC or Chicago! Should have received save the date this week Register now >> https://CEXBuildingComponentSuccessWashDC.eventbrite.com https://CEXBuildingComponentSuccessChicago.eventbrite.com https://www.eventbrite.com/o/billhighway-amp-mariner-management-14579915962#events
  21. Billhighway Software like Billhighway allows for a healthy balance of association visibility and chapter autonomy. You can see chapter performance data in real time—no nagging required. For example, with Billhighway, you can see the: Full financial picture of chapters Insight into member data Number of events chapters are hosting Types of events they’re hosting Percentage of members attending Percentage of non-members attending Mariner We are all about optimizing your local presence, whether it’s the traditional chapter or something else. We help you empower volunteers, improve the member experience, answer tough questions about components.
  22. Any questions? Thank you! Remember to check out our resources >> https://www.billhighway.co/associations/resources/ https://marinermanagement.com/resources Subscribe to our newsletters >> https://www2.billhighway.co/Subscribe https://marinermanagement.com/resources/subscribe/