Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

#ChapterLove: Collaborating at All Levels

101 views

Published on

Showing your chapters some love is a winning strategy for driving engagement at all levels of your organization. Why? Because chapters create the stickiest type of member interactions—local engagement. Join us to learn simple ways you can show your chapters some love and help address the often contentious National-chapter relationship woes.

Published in: Technology
  • Ordinary Guy Retires After Winning The Lotto 7 Times ♥♥♥ http://t.cn/Airf5UFH
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • DOWNLOAD FULL BOOKS, INTO AVAILABLE FORMAT ......................................................................................................................... ......................................................................................................................... 1.DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. PDF EBOOK here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. EPUB Ebook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... 1.DOWNLOAD FULL. doc Ebook here { https://tinyurl.com/y3nhqquc } ......................................................................................................................... ......................................................................................................................... ......................................................................................................................... .............. Browse by Genre Available eBooks ......................................................................................................................... Art, Biography, Business, Chick Lit, Children's, Christian, Classics, Comics, Contemporary, Cookbooks, Crime, Ebooks, Fantasy, Fiction, Graphic Novels, Historical Fiction, History, Horror, Humor And Comedy, Manga, Memoir, Music, Mystery, Non Fiction, Paranormal, Philosophy, Poetry, Psychology, Religion, Romance, Science, Science Fiction, Self Help, Suspense, Spirituality, Sports, Thriller, Travel, Young Adult,
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Be the first to like this

#ChapterLove: Collaborating at All Levels

  1. 1. #CHAPTERLOVE Collaborating At All Levels
  2. 2. Got chapters? We’ve got solutions. Billhighway is a chapter management solution that unifies data systems and simplifies administrative processes to empower staff and volunteers, so you can focus more time and energy on members and growing your organization. About the Hosts Billhighway & Mariner Mariner Management & Marketing is your partner in helping association volunteers and staff create the greatest possible value for your members and in ensuring the long term health and growth of your association.
  3. 3. Why the Love-Hate? 1 Lack of respect 2 Misunderstanding 3 Miscommunication 4 Assumptions 5 One person’s bad experience with another 6 An institutional slight 7 An inflamed ego 8 Simply hearsay that’s become a cultural truth 9 Lack of common goals 10 Parent/child mindset 11 Staff member says “They’re difficult.”; chapter leader says “They don’t understand.” 12 You’re not in it together #ChapterLove
  4. 4. What’s causing your heartburn? #ChapterLove
  5. 5. “ In the past, components were like Mini- Me’s. They ran like a national organization, just at a smaller scale. They oftentimes mirrored the governance structure of the national organization, meaning that they would have a full-fledged board and an IRS designation, and they would try to run the same set of programs and services. And national organizations haven’t done a particularly good job of figuring out how to make the groups true collaborative partners. Peggy Hoffman Mariner Management & Marketing LLC “ #ChapterLove
  6. 6. National-Chapter Relationship Love It won’t be easy but building trust is absolutely necessary if you want to improve your relationship with chapters and convince them to share their data. Trust results from a series of actions, words aren’t enough. Trust takes a long time to build but can be lost in a moment. #ChapterLove
  7. 7. 1 Get rid of the ‘us vs. them’ mentality Re-educate national colleagues & volunteer leaders on the value of chapters. Share chapter success stories. Strategic asset, not another group to manage. Build Trust >> Repair Your Relationship With Chapters 2 Try transparency yourself Find out what isn’t clear about the way your org works. Allow chapters to see how board meetings are run via video update from the board. 3 Make it personal Put faces to the names of their national staff. Get together with chapters in person when possible (road trip, HQ retreat, 1 day conference). 4 Partners communicate frequently Establish regular communication habits with your chapters (weekly email check-in, quarterly phone call or web conference). #ChapterLove
  8. 8. Infrequent Compare your National chapter relationship to the relationship you have with your significant other… How would your relationship fare if your communication style was: One-Way Indifferent Evasive Imperious #ChapterLove
  9. 9. What do you do that strengthens trust and communication with your chapters? #ChapterLove
  10. 10. Communication Builds Trust Respect their time Remember, volunteers have a full-time job. Give them more time to respond to emails, add items to their meeting agendas, acknowledge new members & start new initiatives. They do expect quick responses from you. Establish a safe place for honest communication Don’t let things go left unsaid. Be proactive in identifying potential conflicts before they begin. Use your listening skills. Bring in an outside facilitator if necessary. Show chapters you’re on their side Let chapters know you understand their challenges. Reaffirm their value to the association. Ask what resources would ease the chapter/volunteer leader workload.
  11. 11. Communication is Listening Find new ways to listen to your chapters Ask for feedback (in-person, email, anonymous online suggestion box) Send out 1 question polls (give opportunity to say more) Arrange leader- to-leader conversations Host virtual town halls for chapter staff/ volunteer leaders
  12. 12. When was the last time you asked chapters for their input??? #ChapterLove
  13. 13. 13 Chapters are your partners in delivering member value. Partners have common goals and mutually agreed upon expectations for each other. If you wish to get chapters to agree to sharing data, get their buy- in on national goals and strategy. The Chapter Voice On Organization’s Goals & Strategy The Who: Diverse group of chapters The Ask: Thoughts, input The Goal: Be a sounding board! #ChapterLeaderLove
  14. 14. Where do your chapters currently have a voice? #ChapterLove
  15. 15. Be open to new ideas 72 percent of MGI’s survey participants said their association didn’t have any reward or recognition for innovation. 72% In Marketing General Incorporated’s (MGI) Association Innovation Benchmarking Report, the biggest obstacle to innovation was getting people to accept a degree of failure. #ChapterLove
  16. 16. Check-In Set aside one quarterly chapter check-in for an annual review of your relationship and common goals. Strengths Acknowledge the strengths each side brings. Value Identify ways to cooperate to deliver member value. Affirm Documenting Reaffirm Common Purpose With Individual Chapters #ChapterLove
  17. 17. Find ways to prevent burnout. Supercharging your volunteer engagement takes, well, a commitment. A commitment to embracing a vibrant volunteer/chapter program that recognizes today’s chapter leader/volunteer challenges. Chapter Leader & Volunteer Love Find ways to alleviate some administrative burden. Be sure you’re providing resources so your chapter leaders are set up for success. #ChapterLove
  18. 18. Provide Chapter Leadership Training & Resources Train chapter leaders, not doers Teach chapter leaders how to share the workload & how not to be a chapter superhero. 01 02 03 04 05 Grab their attention with consistency Host a best practices webinar for chapter leaders at 4 p.m. every first Thursday of the month. Provide chapter resource center Allow chapter leaders to search for solutions or download a chapter playbook of best practices. Facilitate peer support Create a network, forum or online community where chapter staff/leaders can meet to share ideas/success stories. Listen to and counsel chapter leaders Find out their biggest pains, make sure they don’t feel alone, schedule regular check-ins.
  19. 19. Thank & Reward Volunteers 1 Offer discounts on National events and products 2 VIP treatment during conferences 3 Send a handwritten note 4 Give shout-outs to your community— perhaps a headline in the quarterly newsletter or on social media 5 Digital badges or badge ribbons 6 Certificates of appreciation 7 PMI sent out 9,000 certificates & pictures began popping up on social media (post on LinkedIn that netted 152 likes and 17 shares) #ChapterLove Don’t focus on the visible volunteers only, but all volunteers.
  20. 20. Daring leaders sit down with their chapters and have real rumbles with them about the unique contributions they make, so that everyone knows where they’re strong. When people don’t understand where they’re strong and where they deliver value for the org, they hustle. And not the good kind of hustle… Know Your Value Take the time to explain the “why” behind strategies, and how tasks link to ongoing priorities and mission work. Rather than handing down black- and-white mandates stripped of story, they hold themselves responsible for adding texture and meaning to work and tying smaller tasks to the larger purpose. Cultivate Commitment & Shared Purpose Leaders who work from compliance constantly feel disappointed and resentful, and their teams feel scrutinized. Compliance leadership also kills trust, and ironically, it can increase people’s tendency to test what they can get away with (not sending in financial reports or filing taxes, am I right?) Compliance Schmiance Sarah’s CRP Love: Be a Daring Leader
  21. 21. Washington, D.C Monday, April 22nd Chicago, IL Wednesday, April 24th Virtual Chapter Workshops
  22. 22. October 18, 2019 Registration opens May 1st! visit www.leveragechapters.com

×