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Billhighway: A Solution for Better Chapter Performance  

Do you ever wonder if there are ways you can help your chapters be more effective? Chapter leaders are typically not association management experts. They’re not financial whizzes, compliance professionals, database managers, technologists, or website administrators. The responsibilities of managing a chapter take many of them far outside their comfort zone and can limit their effectiveness in serving members.  The good news is you and your chapter leaders don’t have to put up with this frustrating situation. The solution is out there, but you might not know about it yet. Everyone’s familiar with AMS, LMS, event registration platforms, and other tools used for chapter management. But do you know that Billhighway unifies all that functionality into one solution that helps to significantly improve chapter performance, increase member retention, and grow revenue? Join us to learn more about how you can dramatically increase the performance of your chapters and why your chapter leaders and Executive Director will love you for it.  We traditionally focus on resources, tools, and insights that help you and your chapters without being a commercial for Billhighway. This webinar is different, so we want to be upfront about it. In times like these, associations need Billhighway more than ever. So we’re breaking with tradition and focusing this webinar on demonstrating how the Billhighway solution can help component-based associations solve the unique challenges of our current times.

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BILLHIGHWAY
A Solution for Better
Chapter Performance
Meet Your Presenter
Mark Prevost
Director of Growth
Billhighway
Got Chapters?
We call them “chapters” as a generic term for
organizations with components, affiliates, networks,
states, societies, clubs, etc.
Our Agenda
Chapter Performance
Chapter Finances
Chapter Events
Chapter Data
Chapter Websites
01
02
03
04
05
Billhighway is an Chapter Management Solution purpose-built for
associations with components that increases the performance and
ROI of your components.
It increases member engagement, member retention, new member
growth and total revenue for your association.
What is Billhighway?
BILLHIGHWAY
AT BILLHIGHWAY
• Banking
• Finance
• Accounting
• Events
• Processing payments
• Budgeting
• Filing taxes
• Chapter websites
• Submitting data to HQ
Integrated with your association’s AMS, and built on top of a
banking platform, we automate and simplify component tasks
around:
Unifying the component eco-system with HQ, and allowing volunteers to
spend more time on members and less time on administration.
As you components use us, we capture vital data on how your chapters are
performing and how your members are engaging.

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Billhighway: A Solution for Better Chapter Performance  

  • 1. BILLHIGHWAY A Solution for Better Chapter Performance
  • 2. Meet Your Presenter Mark Prevost Director of Growth Billhighway
  • 3. Got Chapters? We call them “chapters” as a generic term for organizations with components, affiliates, networks, states, societies, clubs, etc.
  • 4. Our Agenda Chapter Performance Chapter Finances Chapter Events Chapter Data Chapter Websites 01 02 03 04 05
  • 5. Billhighway is an Chapter Management Solution purpose-built for associations with components that increases the performance and ROI of your components. It increases member engagement, member retention, new member growth and total revenue for your association. What is Billhighway?
  • 6. BILLHIGHWAY AT BILLHIGHWAY • Banking • Finance • Accounting • Events • Processing payments • Budgeting • Filing taxes • Chapter websites • Submitting data to HQ Integrated with your association’s AMS, and built on top of a banking platform, we automate and simplify component tasks around: Unifying the component eco-system with HQ, and allowing volunteers to spend more time on members and less time on administration. As you components use us, we capture vital data on how your chapters are performing and how your members are engaging.
  • 7. Chapter leaders are NOT association management experts. That’s why we need to help them perform better…
  • 9. 01 02 03 04 Challenge: Poor Volunteer Experience Chapter finances are a laborious task requiring financial expertise Requires attention to detail and significant time investment Have to complete multiple monthly reconciliation processes Takes time away from supporting mission & members
  • 10. 01 02 03 04 Challenge: Time Consuming Process for Chapters & HQ No one wants to manually calculate the splitting of dues Cutting checks & depositing dues disbursements into appropriate accounts take time Matching & exchanging membership reports is tedious HQ has little visibility into chapter health & vitality
  • 11. 01 02 03 04 Challenge: Compliance & Fraud Issues PCI Compliance Volunteer paying fraudulent bill Chapter leader embezzling money Damage to HQ & chapter reputation/trust
  • 12. Financials are all automated Eliminate accounting work Easily collect payments & manage member data Chapter dashboards Reduce hours spent each week on financial administration to mere minutes Transform Chapter Leader Experience Budgeting
  • 14. PCI Compliance Maintains Financial Controls with Automated Workflows Transactions Processed Securely Banking and bookkeeping is done in a closed circuit loop. Compliance is the only option. Minimize Risk & Prevent Fraud
  • 15. Billhighway Anywhere Anywhere is a fully-mobile, cashless solution that lets your members and donors pay how they want. The sleek, Bluetooth- enabled card reader and check capture gives chapters the ability to collect funds anytime, Anywhere. Simple: A user-friendly interface and intuitive card reader & check capture lets your volunteers get started right away with minimal training. Secure: Every payment is secure and encrypted, ensuring payee credit card information and data is never saved to the device used to access the app. Configurable: Customize officer access based on your organization’s existing role permissions in the Billhighway system. Engagement: An integrated solution reduces the risk of tax liability from unreported income and lets Chapters utilize meaningful data from their Billhighway reports.
  • 16. Built in Controls Healthier Chapter Financials “ “The financial health of our chapters is very important to us. Our chapters have been targets of scams and have had other issues where built in controls like dual approvals prevent such events from occurring. Chapters now have a very clear auditing trail of who took money out and who approved it.” Kristin Bailey Senior Manager of Chapter Development, LPGA Amateurs
  • 18. 01 02 03 04 Challenge: Shortcomings of Popular Event Registration Platforms Siloed systems don’t talk to each other HQ & chapters can’t collect & analyze attendee event data Volunteers are left alone to figure it all out for themselves Can’t track & nurture non- member leads
  • 19. 01 02 03 04 Challenge: HQ Lacks Reporting HQ doesn’t have access to chapter event reporting – has to rely on chapters to provide Can’t tell who is hosting events & which chapters went dark Can’t see which members are attending & which aren’t; let alone non-members attending Can’t compare chapter performance to identify high performers (aka bright spots or at-risk chapters)
  • 20. Chapter Leaders Aren’t Tech Experts Yet they’re expected to pick event registration platforms & set up PayPal. Billhighway: Event Reg & Data Solution for Chapters and HQ Event Planning Simplified Billhighway’s suite of event tools has chapters covered from planning to registration, promotion, execution, and evaluation. No More Silos With Billhighway, event data is part of your association’s & chapters’ technology ecosystem. 01 02 03
  • 21. Event Rev & Financials in One Place Billhighway automatically transfers revenue to chapter’s Billhighway account, reconciles all charges, & completes all journal entries Mobile app & card reader allow in-person chapter payments: • Registration fees • Raffle tickets • Collect donations
  • 22. Benefits of Billhighway Event Management Tools Secure method to track event payments Minimize financial mismanagement Consult vs. nag chapters HQ doesn’t have to ask for event attendance reports & revenue (automatic access) Understand chapter performance in real- time
  • 24. WHAT IF …you could provide your chapter leaders with tools to perform better, and in the process, also gather data?
  • 25. 01 02 03 04 Challenge: AMS Data Downfalls Have chapter module, but functionality is mainly for HQ No chapter data analytics HQ lacks visibility to member engagement at the chapter Need a more holistic solution for both HQ and chapter levels
  • 26. Data sharing is automated No nagging for reports Billhighway organically collects chapter data without anyone having to do anything. Holistic Solution for HQ & Chapter Data Management Chapter leaders don’t have to prepare reports & spreadsheets
  • 27. While your components use Billhighway to operate better, we organically begin to collect data that allows you to measure . . . • Component Performance Data • Member (or non-member) Engagement Data • Component Financial Data
  • 28. Benchmark chapter performance See upward & downward trends When you have chapter member engagement data, you can: Benchmark Chapter Performance Pinpoint engaged & at-risk membership Identify bright spot chapters Know which chapters need help Determine where to prioritize resources
  • 29. Chapter Performance Heat Map Seattle, Washington Portland, Oregon Boise, Idaho Bismarck, North Dakota Minneapolis, Minnesota Chicago, Illinois Detroit, Michigan Indianapolis, Indiana Pittsburgh, Philadelphia Indianapolis, Indiana Boston, Massachusetts New York, New York Washington, D.C. Charlotte, South Carolina Nashville, Tennessee Atlanta, Georgia Orlando, Florida New Orleans, Louisiana Kansas City, Kansas Houston, Texas Austin, Texas Kansas City, Kansas Denver, Colorado Albuquerque, New Mexico Phoenix, Arizona Salt Lake City, Utah Las Vegas, Nevada San Diego, California Los Angeles, California San Francisco, California Sacramento, California Reno, Nevada KPIs TBX SUMM Events Renew Conv. VTO Egmt T/O Reten. Memb.
  • 31. 01 02 03 Challenge: Website Management Pitfalls Need expert who can design, develop & maintain chapter website Either have to outsource or do it themselves DIY websites present poor public image
  • 32. BILLHIGHWAY A Website Solution for Chapters Billhighway gives your chapters a microsite Plug-and-play templates for easy site design & maintenance No longer have to find website designer, developer or host Count on standard & consistent branding across entire chapter network
  • 33. $ $ $ Providing tools, having new insight & visibility, starts improving the performance of your chapters.
  • 34. Dashboard to Monitor Key Metrics Budget Every account for every chapter reconciled to the penny daily. Collect Payments & Manage Member Data (Invoicing, online, offline, credit card swipe, mobile check deposit) Make Being a Chapter Leader Easier Automated Payment Flow No more batch file reconciliation and auto-post all journal entries Reporting (P&L, Board Reports, Financial Statements, 990 Data) Efficiently Pay Bills w/ Built-in Fraud Prevention (Payment Workflows w/ Audit Trail) Attract & Retain Quality Leaders By automating the “stuff” no high-level volunteer wants to do Extension of Team Have a question? Contact Billhighway support via mail, phone or chat for help Document Upload & Storage Chapters can upload scans or pictures of invoices, documents, etc. & link them to member records or payments Chapter Microsites Optional ability to provide full- functioning, self-managed websites for your chapters Event Registration Optional ability to provide integrated self-managed chapter event registration and management right within Billhighway
  • 35. Why Chapters Love Billhighway The Burden of Administrative Tasks is Lessened 01 02 03 04 05 Volunteer Leaders Spend Time Where They Should Serving Members Smoother Chapter Leadership Transitions Leads to More Leaders Peace of Mind Thanks to Built- in Controls Important Reporting Lead to Better Decision- Making
  • 36. Sign up for a tailored demo!
  • 37. Resources 3 Ways Data Improves Chapter Performance & Your Relationship with Components Chapter Performance Technology Solves Chapter Event and Website Management Issues A Chapter Performance Solution Transforms Data & Financial Management for Your Chapters and Association
  • 38. Questions? Contact Us Mark Prevost Director of Growth Billhighway 740.817.0135 mprevost@billhighway.com www.billhighway.co

Editor's Notes

  1. Billhighway: A Solution for Better Chapter Performance     Do you ever wonder if there are ways you can help your chapters be more effective? Chapter leaders are typically not association management experts. They’re not financial whizzes, compliance professionals, database managers, technologists, or website administrators. The responsibilities of managing a chapter take many of them far outside their comfort zone and can limit their effectiveness in serving members.  The good news is you and your chapter leaders don’t have to put up with this frustrating situation. The solution is out there, but you might not know about it yet. Everyone’s familiar with AMS, LMS, event registration platforms, and other tools used for chapter management. But do you know that Billhighway unifies all that functionality into one solution that helps to significantly improve chapter performance, increase member retention, and grow revenue? Join us to learn more about how you can dramatically increase the performance of your chapters and why your chapter leaders and Executive Director will love you for it.  We traditionally focus on resources, tools, and insights that help you and your chapters without being a commercial for Billhighway. This webinar is different, so we want to be upfront about it. In times like these, associations need Billhighway more than ever. So we’re breaking with tradition and focusing this webinar on demonstrating how the Billhighway solution can help component-based associations solve the unique challenges of our current times. We wanted to share this detail with you ahead of time and encourage you to invite your executive director, CEO, CFO, and other senior-level leaders to hear a message they won’t want to miss. 
  2. Billhighway Powers associations to better serve members & grow by accelerating component performance. Got chapters? We’ve got solutions. Billhighway is a chapter management solution that unifies data systems and simplifies administrative processes to empower staff and volunteers, so you can focus more time and energy on members and growing your organization.
  3. Chapter definition…let’s level set and make sure we’re all on the same page, no matter what we call them. We call them “chapters” throughout this webinar as a generic term, but you may refer to your components as states, affiliates, sections, networks, regions, or something else entirely! We understand that everyone operates a little differently, but inherently chapters/components make things a little more complex, so the content and concepts still apply.
  4. Let’s set the stage Today we’re going to dive into 5 key aspects of chapter administration that chapters leaders need to easily & effectively perform their job: Chapter Performance Chapter Data Chapter Finances Chapter Events Chapter Websites We’ll share how Billhighway provides these tools to your chapter leaders, which allows them to focus more on your associations’ mission and less on chapter administration.
  5. What is Billhighway? Billhighway is an Chapter Management Solution (CMS) purpose-built for associations with components that increases the performance and ROI of your components. It increases member engagement, member retention, new member growth and total revenue for your association.
  6. Integrated with your association’s AMS, and built on top of a banking platform, we automate and simplify component tasks around banking, finance, accounting, events, member payments, budgeting, filing taxes, websites, etc . . . Unifying the component eco-system with HQ, and allowing volunteers to spend more time on members and less time on administration.
  7. Chapter Performance: we need to provide chapter leaders with tools to make their jobs easier so they can serve members better. Volunteer chapter leaders are not association management experts. They’re not financial whizzes, compliance professionals, database managers, technologists, or website administrators. Yet, once they get to the top of the leadership ladder, they’re expected to act like an entire association C-suite and figure all this stuff out. Chapter members take on leadership roles because they want to help deliver membership value to their professional community. However, chapter management tasks distract them from that primary focus. The good news is chapter leaders and component relations professionals (CRPs) don’t have to put up with this frustrating situation. The solution is out there, but you might not know about it yet. Everyone’s familiar with association management systems (AMS), financial management systems (FMS), event registration platforms, and other tools used for chapter management. But do you know that Billhighway’s chapter performance tool unifies all that functionality? Our software can dramatically lessen the time that you and your volunteer leaders spend on chapter management.
  8. Chapter Finances Member data issues are frustrating, but financial management issues are deeply troubling.
  9. Chapter finance is a laborious task, but a serious responsibility for chapter leaders. It requires attention to details—from the reconciliation of accounts to being on guard against financial fraud. You rely on busy volunteer leaders to handle these responsibilities, which takes their time and attention away from more mission-centric concerns.
  10. HQ staff and chapter volunteers shouldn’t have to spend time figuring out the split in dues payments between HQ and chapters, sending and depositing checks, and exchanging membership reports. Billhighway automatically splits dues between HQ and chapters and deposits funds to the appropriate accounts. Chapters don’t have to wait for disbursements since everything happens in real-time as dues are received.
  11. Most associations have experienced financial mismanagement at one of their chapters. Perhaps a well-intentioned volunteer paid a fraudulent bill or, worse, a chapter leader embezzled money. The cost of embezzlement and subsequent forensic audits is bad enough, but these actions also damage the association’s and chapter’s reputation, and the trust of members and the community. 
  12. TRANSFORM THE CHAPTER LEADER EXPERIENCE HQ staff and chapter volunteers shouldn’t have to spend time figuring out the split in dues payments between HQ and chapters, sending and depositing checks, and exchanging membership reports. Billhighway automatically splits dues between HQ and chapters and deposits funds to the appropriate accounts. Chapters don’t have to wait for disbursements since everything happens in real-time as dues are received. With their Billhighway dashboard, chapter leaders can manage member transaction data, chapter dues, banking, payments, budget, and financial reporting—and HQ has access to these chapter dashboards too.
  13. You no longer have to worry about chapters running afoul of PCI compliance because of their credit card procedures. The Billhighway mobile solution ensures that all in-person credit card transactions are processed as securely as online transactions. The financial controls built into Billhighway prevent fraud and ensure chapter leaders adhere to sound financial practices. It alleviates the administrative burden of chapter leaders and minimizes the risk of financial mismanagement or fraud. Improve Chapter Compliance & Financial Management Practices   No PCI compliance risks (credit cards, etc.)  All transactions processed securely  No more financial mismanagement: fraudulent bill, embezzled money  No more damage to association or chapter's rep  No loss of trust  BH financial controls prevent fraud   Mitigates Fraud Staff and volunteer leaders at National and chapters don’t have to spend time and energy trying to prevent or investigate possible fraud. Fraud is mitigated through processes and workflows. Maintains Chapter Banking Controls Chapters still maintain complete control over the management of their banking account. But, if the association wants, National staff can view account activity and pull the reports they need without having to ask chapters for them.
  14. @Mark – Still not sure where this slide should go…can delete if it doesn’t fit Getting the data while making chapter administration easy and safe.
  15. “Volunteer burnout and lack of volunteers to step up is a primary reason why chapters shut down so that's a major concern for us and Billhighway is now making chapter financials for the non-finance volunteer easier. And we're hoping in the long run, we'll see this role of treasurer be a little bit easier to recruit for.” – Kristin Bailey, Senior Manager of Chapter Development, LPGA Amateur Golf Association “We manage 120 chapters internationally with that many chapters building in processes that are less manual is essential. So most of our chapters in our traditional model receives a sum of money per member that joins the organization. Now Billhighway has streamlined the sending of the dues money to our traditional chapters.” – Kristin Bailey, Senior Manager of Chapter Development, LPGA Amateur Golf Association “The financial health of our chapters is very important to us. Our chapters have been targets of scams and have had other issues where built in controls like dual approvals could prevent such events from occurring. Chapters now have a very clear auditing trail of who took money out and who approved it.” – Kristin Bailey, Senior Manager of Chapter Development, LPGA Amateur Golf Association “What I'm most excited for moving forward is the opportunity for our chapters to have a one stop shop for banking, budgeting receiving dues, disbursements, and also Billhighway integrated with an event platform, which we use and now our chapters can choose if they want to have their payments processed for registration through Billhighway. So now they have everything literally in one place.” – Kristin Bailey, Senior Manager of Chapter Development, LPGA Amateur Golf Association    “We are the amateur arm of the LPGA family and we manage 120 chapters internationally. With that many chapters, building in processes that are less manual is essential. We want our chapters to be able to focus on the things that they're passionate about. Most of our chapters in our traditional model receive a sum of money per member that joins the organization. We recently launched the Billhighway system to our chapters, which has streamlined the sending of the dues money to our traditional chapters. Also, the financial health of our chapters is very important to us. Our chapters have been targets of scams and have had other issues where built in controls like dual approvals could prevent such events from occurring. Chapters now have a very clear auditing trail of who took money out and who approved it. As you know, volunteer burnout and lack of volunteers to step up is a primary reason why chapters shut down so that's a major concern for us. Billhighway is making chapter financials for the non-finance volunteer easier and we're hoping in the long run, we'll see this role of treasurer be a little bit easier to recruit for. I'm most excited for our chapters to have a one stop shop for banking, budgeting, receiving dues disbursements, and managing their chapter. Billhighway even integrated with our event platform so now they have everything literally in one place!” – Kristin Bailey, Senior Manager of Chapter Development, LPGA Amateur Golf Association.
  16. Chapter Event Management AMS solutions are focused on the HQ, not on chapters. An AMS doesn’t provide any visibility into member engagement at the chapter level. The member community is built and strengthened at chapter events. It’s where members hear news about comings and goings, discuss hot topics, provide advice, nurture business leads, and pursue learning. You have members who aren’t that engaged with HQ, but are strongly connected with their chapter. Where is that engagement data captured?
  17. Unfortunately, with event registration, chapters tend to go their own way, relying on free or inexpensive tools, like Eventbrite. But these event registration platforms have a major shortcoming for chapters and HQ—they’re siloed. You and your chapters can’t collect and analyze attendee and event data in your database or AMS. You can’t track a person’s attendance over the past year or nurture non-member leads. Chapter leaders have to reconcile yet another payment gateway/merchant account… Administration issues arise too. Chapters must keep track of login credentials for multiple platforms. Cybersecurity risk rises as passwords are passed around or stored insecurely. When leadership changes over, volunteers get locked out, have to create new accounts, and lose data and templates.
  18. HQ must rely on chapter reports to know what’s going on, and by the time you receive those reports, it might be too late. During the pandemic, there was no easy way to tell which chapters were hosting virtual education and meetups, and which went dark. During ‘normal’ times, you can’t see what percentage of members attended events or which non-members attended. You can’t easily compare chapter performance, or identify high performers (bright spot chapters) who get participation from all segments of their membership and market and under-performers (at-risk chapters) who end up with empty tables.
  19. Enter BillhighwAY: AN EVENT REGISTRATION AND DATA SOLUTION FOR CHAPTERS AND HQ Chapter volunteer leaders aren’t technology experts, yet they’re expected to pick event registration platforms and set up PayPal accounts. With the Billhighway suite of event management tools, every step of the event process is simplified for them: planning, registration, promotion, execution, and evaluation. Instead of being siloed to another platform, event data is part of your association’s and chapters’ technology ecosystem.
  20. Event revenue and chapter financials are all in one place. Our software automatically transfers revenue to the chapter’s Billhighway account and reconciles all the charges. The mobile app and card reader allow chapters to accept in-person registration fees, sell raffle tickets, collect donations, and securely transfer funds to their Billhighway account.
  21. With Billhighway, your chapters have a secure method of tracking payments and collecting funds while minimizing the risk of financial mismanagement. HQ doesn’t have to ask busy chapter leaders to submit a report summarizing event attendance and revenue—you can automatically access this information. Billhighway provides registration, attendance, and financial data that helps you and your chapters understand their performance and member engagement. CRPs can spend their time providing consultation to chapters, not nagging them for reports. With Billhighway data, you can help chapters see the story in their data and understand where opportunities exist and where problems are surfacing.
  22. Chapter Data Sharing data between HQ and your chapters/affiliates is no fun for anyone. The lack of data-sharing and member engagement visibility is one of the biggest frustrations that National staff have with chapters. Inconsistent and inadequate chapter data is an ongoing problem for associations.
  23. So what if…
  24. Association management systems (AMS) may have chapter modules, but the functionality is focused on the national association, not chapters, which becomes a problem for data analytics. HQ doesn’t have any visibility into member engagement at the chapter level, only at the national level. Associations with chapters or components need a holistic data solution that shows interactions at both the HQ and chapter level.
  25. Billhighway: A HOLISTIC CHAPTER PERFORMANCE SOLUTION FOR HQ/NATIONAL AND CHAPTER DATA MANAGEMENT “If only!” you say. Well, guess what, the solution already exists. With Billhighway, chapters (or affiliates) and HQ are connected in ways that matter. Billhighway organically collects chapter data without anyone having to do anything. That’s right, data sharing is automated. You don’t have to nag chapters for reports, and chapter leaders are not spending their limited time compiling spreadsheets for you.
  26. You can’t manage what you can’t measure. You need to understand what’s going on with member engagement in each chapter. You need a way to peek behind the curtain and see what’s happening in your chapters right now. You need to know how (or if) members are participating in chapter activities so you can ensure membership value is delivered and membership dues revenue is received.
  27. Member (and attendee) data is a powerful asset for HQ. When you have access to chapter member engagement data, you can: Benchmark chapter performance. See upward and downward trends. Pinpoint engaged membership segments and at-risk segments. Identify bright spot chapters. Know which chapters need help. Determine where to prioritize resources.  
  28. Chapter Websites Websites are another troublesome area for chapters. Given their limited knowledge and time, chapter leaders and volunteers aren’t capable of wearing every association management hat including website design & development.
  29. CHALLENGES OF CHAPTER WEBSITE MANAGEMENT Let’s describe the challenges chapter leaders encounter when selecting and maintaining a website. Chapter volunteers must find someone to design, develop, and maintain their website. They either outsource this work, despite not having the expertise to select the best vendors, or they do it themselves. DIY efforts might start off strong, but soon the site languishes and presents a poor public image.
  30. A WEBSITE SOLUTION FOR CHAPTERS With Billhighway, you can give all your chapters a microsite. The plug-and-play templates make these sites a breeze for chapter leaders to update and maintain. They’re relieved of the responsibility for finding a website designer, developer, and host. Website maintenance is no longer a stressor or embarrassment, plus you can count on standard and consistent branding across your chapter network. Volunteer leadership becomes a lot more enticing when, instead of managing websites and technical tasks beyond their ‘paygrade,’ chapter leaders can focus on what they’re passionate about—their mission and members—not managing a non-profit organization.
  31. Watch Your Relationship With Chapters Transform With all your chapter leaders using a chapter performance solution like Billhighway, they become a huge user group who share best practices and help lift each other up. They can focus on what they signed up for—not managing a non-profit organization but delivering member value and helping your association fulfill its mission. New Data Leads to New Conversations — and Potential Revenue A chapter performance tool like Billhighway takes care of event, website, data, and financial management—everything chapter leaders need. When every chapter uses Billhighway, chapter leaders become one big user group. At leadership conferences, online meetups, and in your chapter leader community or Slack channel, volunteer leaders can discuss how they’re taking advantage of these technical resources and share best practices.
  32. Why Chapters Love Billhighway: A Chapter Management Solution When you take away the administrative burdens of chapter leadership, the job becomes more alluring. It’s easier to recruit and keep chapter officers. Onboarding new leadership is easier too since less administrative training is required and all records are online and easily accessible to new officers. If a leadership change occurs unexpectedly, bills still get paid and payments still get deposited — chapter business doesn’t suffer. The Burden of Administrative Tasks Volunteer Leaders Spend Time Where They Should Smoother Chapter Leadership Transitions Peace of Mind Thanks to Built-in Controls Handy Reports Lead to Better Decision-Making
  33. Sign up for a demo… We hope you better understand the type of tools Billhighway can provide to your chapter leaders. If you want to see how Billhighway can help make being a chapter leader easier, streamline the headquarters experience, and grow your organization, sign up for a 30-minute demo specifically tailored to your association’s needs.
  34. If you’re ready to make a business case for more HQ attention and investment in your chapters, our ebook explains how chapter member engagement data can help. If you’ve already made your case, we’d love to show you how our chapter performance solution works and how it can help you increase the chapter ROI for your association.
  35. Any questions?
  36. Thank you for your time!