Dell implements the Dell Email Management Services (EMS) Continuity solution
for 100,000 mailboxes to improve the e-mail availability that is critical for a
productive enterprise.
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2014 Dell EMS Email Continuity Case Study
1. Customer profile
Company Dell
Industry Technology
Country USA
Employees 115,000+
Website www.dell.com
Preventing email downtime
Dell implements the Dell Email Management Services (EMS): Email
Continuity solution for 100,000 mailboxes to improve the email
availability that is critical for a productive enterprise
“Users have a seamless experience. Work no
longer has to come to a halt during a server
outage when organizations use the Dell EMS
Email Continuity solution.”
Jason Park, Systems Engineer, Dell Global Infrastructure Services
Business need
Dell needed an email continuity
solution that would enable
employees to continue sending,
receiving and reviewing email
without disruption during planned
and unplanned Microsoft®
Exchange
Server outages.
Solution
Dell implemented the cloud-based
Dell Email Management Services
(EMS): Email Continuity solution,
which seamlessly reroutes email to
cloudbased servers during outages.
The solution is hosted on an
all-Dell infrastructure.
Benefits
• Prevents user downtime during
Microsoft Exchange Server
outages, providing seamless
continuity for employees
• Enabled high availability while
reducing costs by eliminating the
need to buy, operate, and manage
additional infrastructure
• Reduced email downtime to
approximately five minutes,
maintaining critical processes
and communication
• Facilitated rapid deployment,
within two weeks
Solutions featured
• Intelligent data management
• Services
2. 2
“Lost productivity
from email outages
can start to affect
the bottom line
very rapidly.
Organizations can
avoid potential
losses easily and
cost-effectively with
the Dell EMS Email
Continuity solution.”
Jason Tolu, Software-as-a-Service
Product Marketing Manager,
Dell Services Solutions Group
Dell understands the critical need
to maintain email availability. The
company’s global workforce of
more than 115,000 people uses
email to collaborate on new product
development, connect with suppliers,
deliver exceptional customer service,
and more. The Dell IT group wanted to
implement an email continuity solution
that could help keep communications
flowing during planned or unplanned
outages of its nearly 350 Microsoft
Exchange servers.
Any new email continuity solution had
to control costs. “A traditional approach
to email continuity might involve
deploying more servers,” says Jason
Tolu, software-as-a-service (SaaS)
product marketing manager with the
Dell Services Solutions Group. “An
organization might deploy failover
servers or have Exchange servers fail
over to another data center. But buying
and operating those additional
servers can be costly. We wanted to
provide a solution for Dell and for Dell
customers that would deliver email
continuity while controlling costs.”
Providing a cloud-based solution
for email continuity
In 2008, Dell launched Dell Email
Management Services (EMS)—a portfolio
of cloud-based solutions designed
to help organizations address email
continuity, archiving, and security
challenges while controlling expenses.
With Dell EMS solutions, organizations
can improve email availability, manage
email storage and retention policies,
and tighten data protection while
avoiding the costs of buying and
operating additional infrastructure.
The Dell EMS Continuity solution
provides a rapid fix for email outages.
“Organizations quickly switch over
to cloud-based email when there
is a planned or unplanned Microsoft
Exchange Server outage,” explains Tolu.
“Administrators declare the outage with
a few clicks on a Web-based portal
or a phone call to the Dell support
team. For designated user groups,
incoming and outgoing messaging are
then immediately rerouted to cloud
servers for the duration of the outage.
Administrators can activate the solution
within about five minutes.”
Streamlining the user experience
To improve the user experience for Dell
employees using Microsoft Outlook®
2010, Dell deployed the Dell EMS
Outlook Extension for Outlook 2010—a
plug-in that allows users to continue
to use the Outlook client even during
Exchange server outages. “We wanted
a way to allow employees to continue
to use the same interface and avoid any
work disruption during email outages,”
says Jason Park, systems engineer in
Dell Global Infrastructure Services.
To take advantage of this capability,
administrators installed the EMS
Outlook Extension on each client
system. The Extension periodically polls
From small businesses to global enterprises, many
organizations today rely on email as the primary means
of communication. Of course, this reliance on email has
clear risks: if an email server goes down for any reason,
work can come to a grinding halt.
Technology at work
Services
Dell™
Email Management
Services (EMS)
Dell EMS Continuity