SlideShare a Scribd company logo
1 of 3
Download to read offline
Customer profile
Company Dell
Industry	 Technology
Country 	 USA
Employees 115,000+
Website 	 www.dell.com
Preventing email downtime
Dell implements the Dell Email Management Services (EMS): Email
Continuity solution for 100,000 mailboxes to improve the email
availability that is critical for a productive enterprise
“Users have a seamless experience. Work no
longer has to come to a halt during a server
outage when organizations use the Dell EMS
Email Continuity solution.”
Jason Park, Systems Engineer, Dell Global Infrastructure Services
Business need
Dell needed an email continuity
solution that would enable
employees to continue sending,
receiving and reviewing email
without disruption during planned
and unplanned Microsoft®
Exchange
Server outages.
Solution
Dell implemented the cloud-based
Dell Email Management Services
(EMS): Email Continuity solution,
which seamlessly reroutes email to
cloudbased servers during outages.
The solution is hosted on an
all-Dell infrastructure.
Benefits
•	 Prevents user downtime during
Microsoft Exchange Server
outages, providing seamless
continuity for employees
•	 Enabled high availability while
reducing costs by eliminating the
need to buy, operate, and manage
additional infrastructure
•	 Reduced email downtime to
approximately five minutes,
maintaining critical processes
and communication
•	 Facilitated rapid deployment,
within two weeks
Solutions featured
•	 Intelligent data management
•	 Services
2
“Lost productivity
from email outages
can start to affect
the bottom line
very rapidly.
Organizations can
avoid potential
losses easily and
cost-effectively with
the Dell EMS Email
Continuity solution.”
Jason Tolu, Software-as-a-Service
Product Marketing Manager,
Dell Services Solutions Group
Dell understands the critical need
to maintain email availability. The
company’s global workforce of
more than 115,000 people uses
email to collaborate on new product
development, connect with suppliers,
deliver exceptional customer service,
and more. The Dell IT group wanted to
implement an email continuity solution
that could help keep communications
flowing during planned or unplanned
outages of its nearly 350 Microsoft
Exchange servers.
Any new email continuity solution had
to control costs. “A traditional approach
to email continuity might involve
deploying more servers,” says Jason
Tolu, software-as-a-service (SaaS)
product marketing manager with the
Dell Services Solutions Group. “An
organization might deploy failover
servers or have Exchange servers fail
over to another data center. But buying
and operating those additional
servers can be costly. We wanted to
provide a solution for Dell and for Dell
customers that would deliver email
continuity while controlling costs.”
Providing a cloud-based solution
for email continuity
In 2008, Dell launched Dell Email
Management Services (EMS)—a portfolio
of cloud-based solutions designed
to help organizations address email
continuity, archiving, and security
challenges while controlling expenses.
With Dell EMS solutions, organizations
can improve email availability, manage
email storage and retention policies,
and tighten data protection while
avoiding the costs of buying and
operating additional infrastructure.
The Dell EMS Continuity solution
provides a rapid fix for email outages.
“Organizations quickly switch over
to cloud-based email when there
is a planned or unplanned Microsoft
Exchange Server outage,” explains Tolu.
“Administrators declare the outage with
a few clicks on a Web-based portal
or a phone call to the Dell support
team. For designated user groups,
incoming and outgoing messaging are
then immediately rerouted to cloud
servers for the duration of the outage.
Administrators can activate the solution
within about five minutes.”
Streamlining the user experience
To improve the user experience for Dell
employees using Microsoft Outlook®
2010, Dell deployed the Dell EMS
Outlook Extension for Outlook 2010—a
plug-in that allows users to continue
to use the Outlook client even during
Exchange server outages. “We wanted
a way to allow employees to continue
to use the same interface and avoid any
work disruption during email outages,”
says Jason Park, systems engineer in
Dell Global Infrastructure Services.
To take advantage of this capability,
administrators installed the EMS
Outlook Extension on each client
system. The Extension periodically polls
From small businesses to global enterprises, many
organizations today rely on email as the primary means
of communication. Of course, this reliance on email has
clear risks: if an email server goes down for any reason,
work can come to a grinding halt.
Technology at work
Services
Dell™
Email Management
Services (EMS)
Dell EMS Continuity
3
Availability and terms of Dell Services vary by region. For more information, visit dell.com/servicedescriptions
© April 2014. Dell Email Management Services (EMS) is a trademark of Dell, Inc. This case study is for
informational purposes only. Dell makes no warranties—express or implied—in this case study.
Reference number: G11003971
CaseStudy-PreventEmailDown-USA-NK-24120
the data center, checking the status
of the Exchange servers. If an outage
occurs, employees receive a prompt
directing them to enable the Dell EMS
Continuity solution with a single click.
“A planned email outage for some
of our Dell groups in Brazil provided
an excellent opportunity to run a
pilot program with the EMS Outlook
Extension,” says Diego Santone, SaaS
portfolio manager, Latin America, with
the Dell Services Product Group. “The
pilot went flawlessly. It included almost
1,000 mailboxes, which were normally
supported by three Exchange servers.
Employees had no trouble activating
the solution and experienced no
difficulties sending or receiving email
during the 12-hour outage.”
Employing a robust, scalable
infrastructure for email continuity
The infrastructure used to host the Dell
EMS Email Continuity solution
capitalizes on the performance of Dell™
PowerEdge™
servers with Intel®
Xeon®
processors. “In most cases, users will not
notice any change in performance when
the Dell EMS solution is activated,” says
Park. Dell hosts the Dell EMS Email
Continuity solution from multiple data
centers around the world to help reduce
latency for global customers. Together,
these implementations currently support
nearly three million customer mailboxes,
including approximately 100,000
mailboxes within Dell.
Avoiding infrastructure expenses and
the costs of downtime
Because the Dell EMS Email Continuity
solution is a cloud-based service,
Dell customers can achieve the
benefits of email continuity
costeffectively. “Organizations can avoid
the acquisition, power, cooling, real
estate, and management costs of
additional servers,” says Tolu. “They can
substantially reduce the costs of email
continuity by choosing this cloud-based
solution from Dell.”
Organizations can achieve additional
savings by eliminating disruptions in
productivity. “Lost productivity from
email outages can start to affect the
bottom line very rapidly,” says Tolu.
“Organizations can avoid potential
losses easily and cost-effectively with
the Dell EMS Continuity solution.”
Keeping email flowing
By using the EMS Outlook Extension,
Dell employees and Dell EMS Continuity
customers no longer have to transition
to a Web-based client or struggle to
access old emails when there is
an outage. “Users have a seamless
experience,” says Park. “Once Dell EMS
is activated for certain groups, users in
those groups can continue to use the
same, familiar Outlook client, and they
continue to have easy access to the
older emails that are stored on their
local system. Work no longer has to
come to a halt during a server outage
when organizations use the Dell
EMS solution.”
Rapidly deploying new solutions
for critical email needs
Since organizations do not need to
buy and configure new servers, they
can deploy the solution rapidly. “In
many cases, organizations can have
the solution up and running within a
week or two,” says Tolu.
For organizations around the globe
that have already deployed the
solution, there is no doubt that it is
filling a critical need. “More than 50
percent of our Dell EMS Continuity
customers have activated the solution
in the last 12 months,” says Tolu.
“Those activations included more
than 800,000 users with an average
activation time of nearly three hours.
Without this solution, organizations
might have required expensive
infrastructure changes to avoid
significant productivity losses.”
Realizing the value of the Dell EMS
Continuity solution, many organizations
have subsequently adopted additional
cloud-based Dell EMS offerings,
including Dell EMS Email Archive and
eDiscovery and Dell EMS Email Security
and Email Encryption solutions. “As
long as email remains a primary means
of communicating and doing business,
organizations will need ways to ensure
availability, simplify searching and
archiving, and protect information,”
says Tolu. “They can meet those needs
effectively and efficiently by capitalizing
on this cloud-based portfolio of Dell
EMS solutions.”
View all Dell case studies at dell.com/casestudies

More Related Content

Recently uploaded

Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024D Cloud Solutions
 
VoIP Service and Marketing using Odoo and Asterisk PBX
VoIP Service and Marketing using Odoo and Asterisk PBXVoIP Service and Marketing using Odoo and Asterisk PBX
VoIP Service and Marketing using Odoo and Asterisk PBXTarek Kalaji
 
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...Aggregage
 
Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioChristian Posta
 
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Will Schroeder
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Commit University
 
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Adtran
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8DianaGray10
 
Building AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptxBuilding AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptxUdaiappa Ramachandran
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaborationbruanjhuli
 
20230202 - Introduction to tis-py
20230202 - Introduction to tis-py20230202 - Introduction to tis-py
20230202 - Introduction to tis-pyJamie (Taka) Wang
 
OpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureOpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureEric D. Schabell
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding TeamAdam Moalla
 
Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxMatsuo Lab
 
How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?IES VE
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostMatt Ray
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfDianaGray10
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintMahmoud Rabie
 

Recently uploaded (20)

Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024Artificial Intelligence & SEO Trends for 2024
Artificial Intelligence & SEO Trends for 2024
 
VoIP Service and Marketing using Odoo and Asterisk PBX
VoIP Service and Marketing using Odoo and Asterisk PBXVoIP Service and Marketing using Odoo and Asterisk PBX
VoIP Service and Marketing using Odoo and Asterisk PBX
 
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
The Data Metaverse: Unpacking the Roles, Use Cases, and Tech Trends in Data a...
 
Comparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and IstioComparing Sidecar-less Service Mesh from Cilium and Istio
Comparing Sidecar-less Service Mesh from Cilium and Istio
 
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
Apres-Cyber - The Data Dilemma: Bridging Offensive Operations and Machine Lea...
 
Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)Crea il tuo assistente AI con lo Stregatto (open source python framework)
Crea il tuo assistente AI con lo Stregatto (open source python framework)
 
Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™Meet the new FSP 3000 M-Flex800™
Meet the new FSP 3000 M-Flex800™
 
UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8UiPath Studio Web workshop series - Day 8
UiPath Studio Web workshop series - Day 8
 
Building AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptxBuilding AI-Driven Apps Using Semantic Kernel.pptx
Building AI-Driven Apps Using Semantic Kernel.pptx
 
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online CollaborationCOMPUTER 10: Lesson 7 - File Storage and Online Collaboration
COMPUTER 10: Lesson 7 - File Storage and Online Collaboration
 
20230202 - Introduction to tis-py
20230202 - Introduction to tis-py20230202 - Introduction to tis-py
20230202 - Introduction to tis-py
 
OpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability AdventureOpenShift Commons Paris - Choose Your Own Observability Adventure
OpenShift Commons Paris - Choose Your Own Observability Adventure
 
20230104 - machine vision
20230104 - machine vision20230104 - machine vision
20230104 - machine vision
 
20150722 - AGV
20150722 - AGV20150722 - AGV
20150722 - AGV
 
9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team9 Steps For Building Winning Founding Team
9 Steps For Building Winning Founding Team
 
Introduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptxIntroduction to Matsuo Laboratory (ENG).pptx
Introduction to Matsuo Laboratory (ENG).pptx
 
How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?How Accurate are Carbon Emissions Projections?
How Accurate are Carbon Emissions Projections?
 
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCostKubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
KubeConEU24-Monitoring Kubernetes and Cloud Spend with OpenCost
 
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdfUiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
UiPath Solutions Management Preview - Northern CA Chapter - March 22.pdf
 
Empowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership BlueprintEmpowering Africa's Next Generation: The AI Leadership Blueprint
Empowering Africa's Next Generation: The AI Leadership Blueprint
 

2014 Dell EMS Email Continuity Case Study

  • 1. Customer profile Company Dell Industry Technology Country USA Employees 115,000+ Website www.dell.com Preventing email downtime Dell implements the Dell Email Management Services (EMS): Email Continuity solution for 100,000 mailboxes to improve the email availability that is critical for a productive enterprise “Users have a seamless experience. Work no longer has to come to a halt during a server outage when organizations use the Dell EMS Email Continuity solution.” Jason Park, Systems Engineer, Dell Global Infrastructure Services Business need Dell needed an email continuity solution that would enable employees to continue sending, receiving and reviewing email without disruption during planned and unplanned Microsoft® Exchange Server outages. Solution Dell implemented the cloud-based Dell Email Management Services (EMS): Email Continuity solution, which seamlessly reroutes email to cloudbased servers during outages. The solution is hosted on an all-Dell infrastructure. Benefits • Prevents user downtime during Microsoft Exchange Server outages, providing seamless continuity for employees • Enabled high availability while reducing costs by eliminating the need to buy, operate, and manage additional infrastructure • Reduced email downtime to approximately five minutes, maintaining critical processes and communication • Facilitated rapid deployment, within two weeks Solutions featured • Intelligent data management • Services
  • 2. 2 “Lost productivity from email outages can start to affect the bottom line very rapidly. Organizations can avoid potential losses easily and cost-effectively with the Dell EMS Email Continuity solution.” Jason Tolu, Software-as-a-Service Product Marketing Manager, Dell Services Solutions Group Dell understands the critical need to maintain email availability. The company’s global workforce of more than 115,000 people uses email to collaborate on new product development, connect with suppliers, deliver exceptional customer service, and more. The Dell IT group wanted to implement an email continuity solution that could help keep communications flowing during planned or unplanned outages of its nearly 350 Microsoft Exchange servers. Any new email continuity solution had to control costs. “A traditional approach to email continuity might involve deploying more servers,” says Jason Tolu, software-as-a-service (SaaS) product marketing manager with the Dell Services Solutions Group. “An organization might deploy failover servers or have Exchange servers fail over to another data center. But buying and operating those additional servers can be costly. We wanted to provide a solution for Dell and for Dell customers that would deliver email continuity while controlling costs.” Providing a cloud-based solution for email continuity In 2008, Dell launched Dell Email Management Services (EMS)—a portfolio of cloud-based solutions designed to help organizations address email continuity, archiving, and security challenges while controlling expenses. With Dell EMS solutions, organizations can improve email availability, manage email storage and retention policies, and tighten data protection while avoiding the costs of buying and operating additional infrastructure. The Dell EMS Continuity solution provides a rapid fix for email outages. “Organizations quickly switch over to cloud-based email when there is a planned or unplanned Microsoft Exchange Server outage,” explains Tolu. “Administrators declare the outage with a few clicks on a Web-based portal or a phone call to the Dell support team. For designated user groups, incoming and outgoing messaging are then immediately rerouted to cloud servers for the duration of the outage. Administrators can activate the solution within about five minutes.” Streamlining the user experience To improve the user experience for Dell employees using Microsoft Outlook® 2010, Dell deployed the Dell EMS Outlook Extension for Outlook 2010—a plug-in that allows users to continue to use the Outlook client even during Exchange server outages. “We wanted a way to allow employees to continue to use the same interface and avoid any work disruption during email outages,” says Jason Park, systems engineer in Dell Global Infrastructure Services. To take advantage of this capability, administrators installed the EMS Outlook Extension on each client system. The Extension periodically polls From small businesses to global enterprises, many organizations today rely on email as the primary means of communication. Of course, this reliance on email has clear risks: if an email server goes down for any reason, work can come to a grinding halt. Technology at work Services Dell™ Email Management Services (EMS) Dell EMS Continuity
  • 3. 3 Availability and terms of Dell Services vary by region. For more information, visit dell.com/servicedescriptions © April 2014. Dell Email Management Services (EMS) is a trademark of Dell, Inc. This case study is for informational purposes only. Dell makes no warranties—express or implied—in this case study. Reference number: G11003971 CaseStudy-PreventEmailDown-USA-NK-24120 the data center, checking the status of the Exchange servers. If an outage occurs, employees receive a prompt directing them to enable the Dell EMS Continuity solution with a single click. “A planned email outage for some of our Dell groups in Brazil provided an excellent opportunity to run a pilot program with the EMS Outlook Extension,” says Diego Santone, SaaS portfolio manager, Latin America, with the Dell Services Product Group. “The pilot went flawlessly. It included almost 1,000 mailboxes, which were normally supported by three Exchange servers. Employees had no trouble activating the solution and experienced no difficulties sending or receiving email during the 12-hour outage.” Employing a robust, scalable infrastructure for email continuity The infrastructure used to host the Dell EMS Email Continuity solution capitalizes on the performance of Dell™ PowerEdge™ servers with Intel® Xeon® processors. “In most cases, users will not notice any change in performance when the Dell EMS solution is activated,” says Park. Dell hosts the Dell EMS Email Continuity solution from multiple data centers around the world to help reduce latency for global customers. Together, these implementations currently support nearly three million customer mailboxes, including approximately 100,000 mailboxes within Dell. Avoiding infrastructure expenses and the costs of downtime Because the Dell EMS Email Continuity solution is a cloud-based service, Dell customers can achieve the benefits of email continuity costeffectively. “Organizations can avoid the acquisition, power, cooling, real estate, and management costs of additional servers,” says Tolu. “They can substantially reduce the costs of email continuity by choosing this cloud-based solution from Dell.” Organizations can achieve additional savings by eliminating disruptions in productivity. “Lost productivity from email outages can start to affect the bottom line very rapidly,” says Tolu. “Organizations can avoid potential losses easily and cost-effectively with the Dell EMS Continuity solution.” Keeping email flowing By using the EMS Outlook Extension, Dell employees and Dell EMS Continuity customers no longer have to transition to a Web-based client or struggle to access old emails when there is an outage. “Users have a seamless experience,” says Park. “Once Dell EMS is activated for certain groups, users in those groups can continue to use the same, familiar Outlook client, and they continue to have easy access to the older emails that are stored on their local system. Work no longer has to come to a halt during a server outage when organizations use the Dell EMS solution.” Rapidly deploying new solutions for critical email needs Since organizations do not need to buy and configure new servers, they can deploy the solution rapidly. “In many cases, organizations can have the solution up and running within a week or two,” says Tolu. For organizations around the globe that have already deployed the solution, there is no doubt that it is filling a critical need. “More than 50 percent of our Dell EMS Continuity customers have activated the solution in the last 12 months,” says Tolu. “Those activations included more than 800,000 users with an average activation time of nearly three hours. Without this solution, organizations might have required expensive infrastructure changes to avoid significant productivity losses.” Realizing the value of the Dell EMS Continuity solution, many organizations have subsequently adopted additional cloud-based Dell EMS offerings, including Dell EMS Email Archive and eDiscovery and Dell EMS Email Security and Email Encryption solutions. “As long as email remains a primary means of communicating and doing business, organizations will need ways to ensure availability, simplify searching and archiving, and protect information,” says Tolu. “They can meet those needs effectively and efficiently by capitalizing on this cloud-based portfolio of Dell EMS solutions.” View all Dell case studies at dell.com/casestudies