William Wiley Resume 09 Oct10

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William Wiley Resume 09 Oct10

  1. 1. William A. Wiley III Clarity-Certified Functional Consultant Phone: (423) 612-1119 Emails: william.wiley@ca.com; bill.wiley@gmail.com Executive Overview • Clarity Functional Consultant on more than thirty-five (35) engagements. • Certified in multiple CA Clarity versions. • Extensive public speaking experience while training both large and small groups. • Facilitator of JAD sessions to define the scope and functionality of the Clarity end- state solution • Analyzed clients’ business requirements, needs, and objectives and mapped them to the appropriate Clarity processes and modules being implemented. • Configured Clarity application to meet clients’ functional and technical specifications. • Expert in Clarity Project Management, Resource Management, Process Management, Demand Management and Portfolio Management modules. • Developed Clarity custom fields, portlets/portlet pages, custom objects and attributes, and workflows. • Developed Clarity training materials and Clarity end-user documentation. Clarity Experience Functional Technical Clarity Core Custom Objects and Attributes Portfolio Manager Portlets Project Manager Portlet Pages Resource Manager Administration Capacity Planning Clarity Studio Demand Management Process Manager Financial Management Schedule Connect Open Workbench Technical Skills Operating Systems: Windows NT 4.0, 2000, Ubuntu Web Servers: Internet Information Server 4.0 Protocols: TCP/IP Languages: SQL Certifications / Training CA/Clarity Certified Functional Consultant (7.5, 8.0 and 12.0) Microsoft Certified Systems Engineer 1
  2. 2. Systems Engineer Professional Experience CA, Inc. October’ 07 – Present Clients: MassMutual Insurance, AmerisourceBergen, Kroger Company, Belo Corporation, Apollo Group, Colonial Life Insurance, Pacific Blue Cross, PricewaterhouseCoopers, Lakeland Regional Medical Center, Adaptive Marketing, CA (internal project), The New York State Office for Technology, The Department of Health & Human Service - FDA, The Department of Health & Human Service - HRSA, Smith & Nephew, ACI, Tenet Healthcare Corporation, The New York City Department of Health and Mental Hygiene, The State of Florida Agency for Workforce Innovation, General Atomics, Verizon, Markel Insurance, The University of North Carolina - Chapel Hill, McKesson • Clarity Project Manager and/or Clarity Functional Consultant on twenty-three (23) engagements. • Facilitator/participant JAD sessions to define the scope and functionality of the Clarity end-state solution. • Analyzed clients’ business requirements, needs, and objectives and mapped them to the appropriate Clarity processes and modules being implemented. • Configured Clarity application to meet clients’ functional/technical specifications. • Expert in Clarity Project Management, Resource Management, Process Management, Demand Management, Portfolio Management, Capacity Planning, Time Management and Process Flow Management. • Developed Clarity custom fields, portlets/portlet pages, custom objects and attributes. • Developed Clarity training materials and Clarity end-user documentation. Client: MassMutual Insurance • Role: Clarity Functional Consultant, Clarity 8.1 implementation • Configured DEV environment per clients specifications • Developed custom portlets • Produced design and configuration documents Client: AmerisourceBergen, Inc. • Role: Clarity Functional Consultant, Clarity 8.1 implementation • Conducted orientation sessions for employees in anticipation of the implementation of Clarity • Configured DEV environment per clients specifications • Produced design and configuration documents Client: The Kroger Company • Role: Clarity Functional Consultant, Clarity 8.1 implementation • Validated functional upgrade path to Clarity 8.1 • Produced validation document deliverable Client: Belo Corporation • Role: Clarity Functional Consultant, Clarity 8.1 PPM RISO Implementation • Conducted Functional Product Overview for the Client Project Team • Conducted Requirements Gathering Sessions • Prepared RISO Implementation documents • Configured TEST and DEV environments per client specifications • Assisted in System and Use Case Testing 2
  3. 3. Systems Engineer • Conducted Knowledge Transfer Sessions for administrators and other key resources • Conducted Functional Administration Walkthrough • Assisted in the preparation of the End User Training and Briefing Materials Client: Apollo Group • Role: Clarity Functional Consultant, Clarity 8.1 PPM RISO Implementation • Conducted Functional Product Overview for the Client Project Team • Conducted Requirements Gathering Sessions • Prepared RISO Implementation documents • Configured TEST and DEV environments per client specifications • Assisted in System and Use Case Testing • Conducted Knowledge Transfer Sessions for administrators and other key resources • Conducted Functional Administration Walkthrough • Assisted in the preparation of the End User Training and Briefing Materials Client: Colonial Life Insurance • Role: Clarity Functional Consultant, Clarity 8.1 PPM RISO Implementation • Conducted Functional Product Overview for the Client Project Team • Conducted Requirements Gathering Sessions • Prepared RISO Implementation documents • Configured TEST and DEV environments per client specifications • Assisted in System and Use Case Testing • Conducted Knowledge Transfer Sessions for administrators and other key resources • Conducted Functional Administration Walkthrough • Assisted in the preparation of the End User Training and Briefing Materials Client: Pacific Blue Cross • Role: Clarity Functional Consultant, Clarity 8.1 PPM RISO Implementation • Conducted Functional Product Overview for the Client Project Team • Conducted Requirements Gathering Sessions • Prepared RISO Implementation documents • Configured TEST and DEV environments per client specifications • Assisted in System and Use Case Testing • Conducted Knowledge Transfer Sessions for administrators and other key resources • Conducted Functional Administration Walkthrough • Assisted in the preparation of the End User Training and Briefing Materials Client: PricewaterhouseCoopers • Role: Clarity Functional Consultant, Clarity 12.0 PPM Implementation • Assisted in System Configuration of the DEV and PROD Environments • Assisted in Documentation Client: Lakeland Regional Medical Center • Role: Clarity Functional Consultant, Clarity 12.0 PPM RISO Implementation • Conducted Requirements Gathering Sessions • Prepared RISO Implementation documents • Configured DEV and PROD environments per client specifications • Assisted in System and Use Case Testing • Conducted Knowledge Transfer Sessions for administrators and other key resources • Conducted Functional Administration Walkthrough • Prepared End User Training and Briefing Materials • Conducted End User Training Sessions 3
  4. 4. Systems Engineer • Assisted in Product Stabilization Client: CA • Role: Clarity Functional Consultant, Internal Clarity 12.0 Implementation • Configured DEV and Prod Environments • Documented Key Deliverables • Worked with Technical Consultants to solve implementation problems for Global roll-out Client: Adaptive Marketing • Role: Clarity Functional Consultant, Clarity 12.0 PPM RISO Implementation • Conducted product orientation • Conducted Requirements Gathering Sessions • Prepared RISO Implementation documents • Configured DEV and PROD environments per client specifications • Assisted in System and Use Case Testing • Conducted Knowledge Transfer Sessions for administrators and other key resources • Conducted Functional Administration Walkthrough • Prepared End User Training and Briefing Materials • Conducted End User Training Sessions • Assisted in Product Stabilization Client: The State of New York Office for Technology • Role: Clarity Functional Consultant, Clarity 12.0 PPM Implementation • Worked with CA Team conducting Requirements Gathering Sessions • Worked with CA Team preparing implementation documents • Worked with CA Team configuring DEV and PROD environments per client specifications • Assisted in System and Use Case Testing Client: The Department of Health & Human Service - FDA • Role: Clarity Functional Consultant, Clarity 12.0 PPM RISO Implementation • Conducted product orientation • Conducted Requirements Gathering Sessions • Prepared RISO Implementation documents • Configured DEV and PROD environments per client specifications • Assisted in System and Use Case Testing • Conducted Knowledge Transfer Sessions for administrators and other key resources • Conducted Functional Administration Walkthrough • Prepared End User Training and Briefing Materials • Conducted End User Training Sessions • Assisted in Product Stabilization Client: The Department of Health & Human Service - HRSA • Role: Clarity Functional Consultant, Clarity 12.0 PPM RISO Implementation • Conducted product orientation • Conducted Requirements Gathering Sessions • Prepared RISO Implementation documents • Configured DEV and PROD environments per client specifications • Assisted in System and Use Case Testing • Conducted Knowledge Transfer Sessions for administrators and other key resources • Conducted Functional Administration Walkthrough 4
  5. 5. Systems Engineer • Prepared End User Training and Briefing Materials • Conducted End User Training Sessions • Assisted in Product Stabilization Client: Smith & Nephew • Role: Clarity Functional Consultant, Clarity 12.0 PPM RISO Implementation • Conducted product orientation • Conducted Requirements Gathering Sessions • Prepared RISO Implementation documents • Configured DEV and PROD environments per client specifications • Assisted in System and Use Case Testing • Conducted Knowledge Transfer Sessions for administrators and other key resources • Conducted Functional Administration Walkthrough • Prepared End User Training and Briefing Materials • Conducted End User Training Sessions • Assisted in Product Stabilization Client: ACI • Role: Clarity Functional Consultant, Clarity 12.0 PPM RISO Implementation • Conducted product orientation • Conducted Requirements Gathering Sessions • Prepared RISO Implementation documents • Configured DEV and PROD environments per client specifications • Assisted in System and Use Case Testing • Conducted Knowledge Transfer Sessions for administrators and other key resources • Conducted Functional Administration Walkthrough • Prepared End User Training and Briefing Materials • Conducted End User Training Sessions • Assisted in Product Stabilization Client: Tenet Healthcare Corporation • Role: Clarity Functional Consultant, Clarity 12.0 PPM RISO Implementation • Conducted product orientation • Conducted Requirements Gathering Sessions • Prepared RISO Implementation documents • Configured DEV and PROD environments per client specifications • Assisted in System and Use Case Testing • Conducted Knowledge Transfer Sessions for administrators and other key resources • Conducted Functional Administration Walkthrough • Prepared End User Training and Briefing Materials • Conducted End User Training Sessions • Assisted in Product Stabilization Client: The New York City Department of Health and Mental Hygiene • Role: Clarity Functional Consultant, Clarity Upgrade Evaluation • Conducted Requirements Gathering Sessions • Prepared Workflow Specifications Client: The State of Florida Agency for Workforce Innovation • Role: Clarity Functional Consultant, Clarity 12.0 PPM ONDEMAND RISO Implementation 5
  6. 6. Systems Engineer • Conducted product orientation • Conducted Requirements Gathering Sessions • Developed custom workflows • Prepared RISO implementation documents • Conducted Functional Administration Walkthrough Client: General Atomics • Role: Clarity Functional Consultant, Clarity 12.0 PPME ONDEMAND RISO Implementation • Conducted Functional Orientation • Prepared RISO Implementation documents • Configured DEV and PROD environments per client specifications • Assisted in System and Use Case Testing • Conducted Knowledge Transfer Sessions for administrators and other key resources • Conducted Functional Administration Walkthrough • Prepared End User Training and Briefing Materials • Conducted End User Training Sessions • Assisted in Product Stabilization Client: Orica • Role: Clarity Functional Consultant, Clarity 12.0 PPM RISO Implementation • Conducted product orientation • Conducted Requirements Gathering Sessions • Prepared RISO Implementation documents • Configured DEV and PROD environments per client specifications • Assisted in System and Use Case Testing • Conducted Knowledge Transfer Sessions for administrators and other key resources • Conducted Functional Administration Walkthrough • Prepared End User Training and Briefing Materials • Conducted End User Training Sessions • Assisted in Product Stabilization Client: Verizon • Role: Clarity Functional Consultant, Clarity 12.0 PPM Staged Implementation • Conducted product orientation • Assisted CA Team in System Configuration of the DEV, QA and PROD Environments • Assisted CA Team in Documentation • Assisted CA Team in User Training • Conducted Functional Administration Walkthrough • Developed End User Briefing Materials • Conducted End User Training Sessions • Trained System Administrators • Assisted CA Team in Product Stabilization Client: Markel Insurance • Role: Clarity Functional Consultant, Clarity 12.0 PPM ONDEMAND RISO Implementation • Conducted product orientation • Conducted Requirements Gathering Sessions • Prepared RISO Implementation documents • Conducted Knowledge Transfer Sessions for administrators and other key resources • Prepared End User Training and Briefing Materials 6
  7. 7. Systems Engineer Client: The University of North Carolina - Chapel Hill • Role: Clarity Functional Consultant, Clarity 12.0 PPM RISO Implementation • Conducted product orientation • Conducted Requirements Gathering Sessions • Prepared RISO Implementation documents • Configured DEV and PROD environments per client specifications • Assisted in System and Use Case Testing • Conducted Knowledge Transfer Sessions for administrators and other key resources • Conducted Functional Administration Walkthrough • Prepared End User Training and Briefing Materials • Conducted End User Training Sessions • Assisted in Product Stabilization Client: McKesson • Role: Clarity Functional Consultant • Worked with CA Team in the development of complex custom New Product Development processes • Worked with Technical Consultants to solve implementation problems Xinify Technologies, Inc. June’ 06 – October’ 07 Clients: Great-West Insurance, the State of Colorado Department of Mental Health, Nova Information Systems, VeriSign, Wal-Mart, CA, Phase Forward, Inc., the University of Georgia, the Colorado Department of Human Services, MISYS, Inc., and American Express. • Clarity Project Manager and/or Clarity Functional Consultant on five (5) engagements • Facilitator/participant JAD sessions to define the scope and functionality of the Clarity end-state solution • Analyzed clients’ business requirements, needs, and objectives and mapped them to the appropriate Clarity processes and modules being implemented • Configured Clarity application to meet clients’ functional/technical specifications • Expert in Clarity Project Management and Resource Management modules; hands- on experience with Capacity Planning, Demand Management, Process Manager, Financial Management, Time Management, Portfolio Management, and Process Flow Management modules • Developed Clarity custom fields, portlets/portlet pages, custom objects and attributes • Developed Clarity training materials and Clarity end-user documentation Client: Great-West Insurance • Role: Clarity Functional Consultant, Clarity 7.5.3 implementation • Assisted in the development of training materials • Mapped business processes to Clarity functions, prepared design specifications, and configured software: o Project Management o Resource Management o Demand Management Client: The State of Colorado Department of Mental Health 7
  8. 8. Systems Engineer • Role: Clarity Functional Consultant • Conducted orientation sessions for employees in anticipation of the implementation of Clarity Client: Nova Information Systems • Role: Clarity Functional Consultant, Clarity 7.5.3 implementation • Key contributor to “Clarity Implementation Assessment and Recommendations” deliverable • Defined business requirements, mapped business processes to Clarity functions, prepared design specifications, and configured Development Environment • Developed Clarity training materials and user documentation • Designed security system Client: VeriSign, Inc. • Role: Clarity Functional Consultant, Clarity 7.5.3 implementation • Key contributor to “Clarity Security Assessment and Recommendations” deliverable • Defined business requirements, mapped business processes to Clarity functions, prepared design specifications, and configured software in both the Development and Production Environments • Project lead for development of Clarity training materials and user documentation • Lead and facilitated manager training Client: Wal-Mart • Role: Clarity Functional Consultant, Clarity 7.5.3 implementation • Key contributor to portlet development and functional testing o Defined business requirements, mapped business processes to Clarity functions, prepared design specifications o Project lead for security design and configuration o Project lead for process testing • Original engagement participation was scheduled for 5 weeks, this period was extended for another 4 weeks at the clients request Client: CA • Role: Clarity Functional Trainer, Clarity 8.0 Boot Camp • Delivered the Clarity 8.0 BootCamp to new Clarity consultants and client staff in preparation for the certification exam • The course was delivered over 3 weeks in Brussels, Belgium Client: Phase Forward, Inc. • Role: Clarity Functional Consultant, Clarity 8.0 implementation • Developed training materials • Developed the Functional Design Document deliverable Client: The University of Georgia • Role: Clarity Functional Consultant, Clarity 8.0 implementation • Developed the Functional Design Document deliverable • Defined business requirements, mapped business processes to Clarity functions, prepared design specifications, and configured Development Environment • Developed Clarity training materials and user documentation Client: The Colorado Department of Human Services • Role: Clarity Functional Consultant 8
  9. 9. Systems Engineer • Conducted orientation sessions for employees in anticipation of the implementation of Clarity • Conducted JAD sessions • Prepared Functional Design Document deliverable Client: MISYS, Inc. • Role: Clarity Functional Consultant • Assisted in the preparation of the Instance Consolidation Feasibility Document deliverable Client: American Express • Role: Clarity Functional Consultant, Clarity 8.0 implementation • Key contributor to “K245 Requirements” deliverable • Assisted in configuring E0 Clarity 8.0 Environment • Documented Development Environment Clarity Projects Summary April’ 05 – June’ 06 Clients: U.S. Government (CMS), The State of Virginia Department of Motor Vehicles, Harrah’s Entertainment, Cendant, and GATX Corp. • Clarity Project Manager and/or Clarity Functional Consultant on five (5) engagements • Facilitator/participant JAD sessions to define the scope and functionality of the Clarity end-state solution • Analyzed clients’ business requirements, needs, and objectives and mapped them to the appropriate Clarity processes and modules being implemented • Configured Clarity application to meet clients’ functional/technical specifications • Expert in Clarity Project Management and Resource Management modules; hands- on experience with Capacity Planning, Demand Management, Process Manager, Financial Management, Time Management, Portfolio Management, and Process Flow Management modules • Developed Clarity custom fields, portlets/portlet pages, custom objects and attributes • Developed Clarity training materials and Clarity end-user documentation Client: The Centers for Medicare and Medicaid Services (CMS), U.S. Government • Role: Clarity Functional Consultant, Clarity 7.5.1 implementation • Key contributor to “Clarity Implementation Assessment and Recommendations” deliverable • Defined business requirements, mapped business processes to Clarity functions, prepared design specifications, and configured software: o Project Management o Resource Management • Project lead for development of Clarity training materials and user documentation Client: The State of Virginia Department of Motor Vehicles • Role: Functional Consultant on Clarity 7.5.1 implementation • Key contributor to “Clarity Implementation Assessment and Recommendations” deliverable 9
  10. 10. Systems Engineer • Facilitated JAD sessions, defined business requirements, mapped business processes to Clarity functions, prepared design specifications, and configured software: o Resource Management o Capacity Planning o Demand Management • Project lead for development of Clarity training materials and user documentation • Studio customizations Client: Harrah’s Entertainment • Role: Functional Consultant on Clarity 7.5.1 implementation • Facilitated JAD sessions, defined business requirements, mapped business processes to Clarity functions, prepared design specifications, and configured software: o Resource Management o Capacity Planning • Studio customizations • Received individual recognition from client for outstanding achievement Client: Cendant Corp. • Role: Functional Consultant on Clarity 6.1.5 upgrade Clarity 7.5.1 • Conducted a gap analysis between Clarity 6.1.5 and Clarity 7.5.1 • Presented a detailed three-day proof-of-concept (POC) of Clarity 7.5.1 Fundamentals, Open Workbench, Project Manager, Resource Manager, Portfolio Manager, Process Manager to PMO • Received individual recognition from client for outstanding achievement Client: GATX Corp. • Role: Project Manager on Clarity 7.5.1 implementation • Key contributor to “Clarity Implementation Assessment and Recommendations” deliverable • Facilitated JAD sessions, defined business requirements, mapped business processes to Clarity functions, prepared design specifications, and configured software: o Resource Management o Capacity Planning o Project Management • Project lead for development of Clarity training materials and user documentation • Studio customizations • Received individual recognition from client for outstanding achievement Independent IT Consultant February ‘02 – April ‘05 Performed engineering duties as an independent contractor for various regional networking firms and individual clients. Formal Education  BA Degree, Duke University, Durham, NC 10

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