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Winning the Talent War in
Business Process
Outsourcing
By Bill Sheridan, CAE
Business Learning Institute
bli.cnf.io
Your learning journey
Bill Sheridan, CAE
The Business Learning Institute
GAAP
AICPA
PCAOB
GAAS
GL
IR
S
P&L
CGMAIFR
S
GASB SE
FASBROI
FAF
IASB
SAS
M&A
CIMA
LIFO
PAT
BPO
CAS
FAO
Outsourced accounting
CFO advisory services
Poll: What do you call this stuff?
Poll: In terms of annual revenue,
how big is your BPO practice?
Poll: How many staff
are in your BPO practice?
$500 billion
8 percent
 Favorable labor costs
 Proximity to customers
 State tax incentives
 Reduced costs
 Standardized processes
Source: Frey & Osborne,
“The Future of Employment,” Oxford University
Race against the machines?
Bill Sheridan, CAE
The Bu...
Firm value chain
Input Data
Assemble
& Verify
Report
Analyze &
Interpret
Advise &
Consult
Higher value
and future focus
Lo...
Client accounting services pyramid
“We are on the verge of
an entirely new model of
service delivery
comprising robotic and
cognitive process
automation, the...
 Respond lightning fast
 Access an encyclopaedic memory
 Stay awake 24 x 7 x 365
 Remember conversations
 Analyze on ...
 Intuition
 Political acumen
 Challenging
 Reading the back story
 Who’s who?
 Probability of change
 Culture
 Wha...
“Professional
judgment and
expertise is not
replaceable by
machines.”
— Cathy Engelbert
CEO, Deloitte
“Humans should only do
work that only humans
can do.”
Peter Sheahan
The research
The latest research inside and
outside the CPA profession re-
affirms the top competencies
and skills needed ...
Top skills that accounting and finance
professionals need today
BLI Research in 2015 with over 1,000 responses from all se...
CGMA follows The Bounce
Level 1
Individual
Contributor
Level 2
Contributor
Level 3 First
Level Leader -
Manager
Level 4
Second Level
Leader
Level ...
Sample five-level BPO/FAO curriculum
 Collaboration
and partnering
 Business
development
 Communication,
Problem solvin...
www.blionline.org
Source: “High Impact Leadership Development,” Bersin &
Associates, October 2011.
Poll: How would you describe your
practice's learning /
career development strategy?
Poll: What is your BPO practice's
biggest talent challenge?
The faster you go, the farther
ahead you have to look.
Poll: What's your biggest insight
from this session?
Questions?
Download these slides:
Slideshare.net/BillSheridan
Follow me:
 MACPA’s blog: CPASuccess.com
 Facebook.com/BillSheridan
...
Digital CPA 2016: Winning the Talent War in Business Process Outsourcing
Digital CPA 2016: Winning the Talent War in Business Process Outsourcing
Digital CPA 2016: Winning the Talent War in Business Process Outsourcing
Digital CPA 2016: Winning the Talent War in Business Process Outsourcing
Digital CPA 2016: Winning the Talent War in Business Process Outsourcing
Digital CPA 2016: Winning the Talent War in Business Process Outsourcing
Digital CPA 2016: Winning the Talent War in Business Process Outsourcing
Digital CPA 2016: Winning the Talent War in Business Process Outsourcing
Digital CPA 2016: Winning the Talent War in Business Process Outsourcing
Digital CPA 2016: Winning the Talent War in Business Process Outsourcing
Digital CPA 2016: Winning the Talent War in Business Process Outsourcing
Digital CPA 2016: Winning the Talent War in Business Process Outsourcing
Digital CPA 2016: Winning the Talent War in Business Process Outsourcing
Digital CPA 2016: Winning the Talent War in Business Process Outsourcing
Digital CPA 2016: Winning the Talent War in Business Process Outsourcing
Digital CPA 2016: Winning the Talent War in Business Process Outsourcing
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Digital CPA 2016: Winning the Talent War in Business Process Outsourcing

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BPO's rise has led to new niches within the CPA profession, leaving an army of new CPA consultants in search of the competencies that will help them rule the BPO world. Offering your team the skills they need for BPO success will set your practice apart and give you a leg up in the war for new talent.

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Digital CPA 2016: Winning the Talent War in Business Process Outsourcing

  1. 1. Winning the Talent War in Business Process Outsourcing By Bill Sheridan, CAE Business Learning Institute
  2. 2. bli.cnf.io
  3. 3. Your learning journey Bill Sheridan, CAE The Business Learning Institute
  4. 4. GAAP AICPA PCAOB GAAS GL IR S P&L CGMAIFR S GASB SE FASBROI FAF IASB SAS M&A CIMA LIFO PAT
  5. 5. BPO CAS FAO Outsourced accounting CFO advisory services
  6. 6. Poll: What do you call this stuff?
  7. 7. Poll: In terms of annual revenue, how big is your BPO practice?
  8. 8. Poll: How many staff are in your BPO practice?
  9. 9. $500 billion 8 percent
  10. 10.  Favorable labor costs  Proximity to customers  State tax incentives
  11. 11.  Reduced costs  Standardized processes
  12. 12. Source: Frey & Osborne, “The Future of Employment,” Oxford University Race against the machines? Bill Sheridan, CAE The Business Learning Institute
  13. 13. Firm value chain Input Data Assemble & Verify Report Analyze & Interpret Advise & Consult Higher value and future focus Lower value and historical focus
  14. 14. Client accounting services pyramid
  15. 15. “We are on the verge of an entirely new model of service delivery comprising robotic and cognitive process automation, the Internet of Things, and digital IT management. This intersection of traditional outsourcing and the innovation storm could amplify value for those organizations that can correctly harness it, and this will likely lead to ever increasing uses of outsourcing, even as it reinvents itself.”
  16. 16.  Respond lightning fast  Access an encyclopaedic memory  Stay awake 24 x 7 x 365  Remember conversations  Analyze on the fly  Continually learn and improve Advantage, machines Source: AccountingWEB
  17. 17.  Intuition  Political acumen  Challenging  Reading the back story  Who’s who?  Probability of change  Culture  What’s in it for me? Advantage, humans Source: AccountingWEB
  18. 18. “Professional judgment and expertise is not replaceable by machines.” — Cathy Engelbert CEO, Deloitte
  19. 19. “Humans should only do work that only humans can do.” Peter Sheahan
  20. 20. The research The latest research inside and outside the CPA profession re- affirms the top competencies and skills needed by accounting and finance professionals.
  21. 21. Top skills that accounting and finance professionals need today BLI Research in 2015 with over 1,000 responses from all segments of the CPA profession identified these top skill needed to be successful in these rapidly changing times. This confirms and reinforces the research from the Conference Board, AICPA’s CPA Horizons 2025 report, Bersin, and Burrus Research. 75% covered by these top 5 skills
  22. 22. CGMA follows The Bounce
  23. 23. Level 1 Individual Contributor Level 2 Contributor Level 3 First Level Leader - Manager Level 4 Second Level Leader Level 5 Senior Leader / Partner / Executives Competencies Career ladder / paths Competencies and content, mapped
  24. 24. Sample five-level BPO/FAO curriculum  Collaboration and partnering  Business development  Communication, Problem solving  Project Management  Change management  Strategic thinking, productivity and prioritization  Driving performance Priority skills and competencies
  25. 25. www.blionline.org Source: “High Impact Leadership Development,” Bersin & Associates, October 2011.
  26. 26. Poll: How would you describe your practice's learning / career development strategy?
  27. 27. Poll: What is your BPO practice's biggest talent challenge?
  28. 28. The faster you go, the farther ahead you have to look.
  29. 29. Poll: What's your biggest insight from this session?
  30. 30. Questions?
  31. 31. Download these slides: Slideshare.net/BillSheridan Follow me:  MACPA’s blog: CPASuccess.com  Facebook.com/BillSheridan  LinkedIn.com/in/BillDSheridan  Twitter.com/BillSheridan  YouTube.com/BillSheridan  SlideShare.net/BillSheridan  Flickr.com/photos/Sheridan Winning the Talent War in Business Process Outsourcing

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