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It's Friday and a new customer calls. Their mission critical app is taking :05 to open documents and the users are quite concerned. Where do you start when handed a 20 year old application you have never seen, on a server you barely know? Join two IBM Champions as they dissect a complex Domino performance problem from both the administration and development side to provide a complete customer solution. The session includes best practices around problem solving techniques and a checklist you can use internally to solve quickly problems you encounter.