Integrating User Experience andInstructional DesignOpen Education 2011Bill JeromeRenee Fisher
Our Discussion Exploring how we in the OER community can improve the relationship between user experience and instructiona...
Agenda  • Introduction to OLI       • Who we are       • Overview of the OLI course design process  •   Overview User Expe...
Open Learning Initiative (OLI)• OLI is a research and development project based at  Carnegie Mellon University.• Our goal ...
Open Learning Initiative (OLI)• Our environments collect data on  all student interactions within the  system.• This data ...
Designing for Alignment                Learning               Objectives                                  OLIAssessments  ...
Course Development Team
User Experience
User Experience (UX)   • ISO definition : a persons perceptions and     responses that result from the use or     anticipa...
User Experience (UX)   • ISO definition : a persons perceptions and     responses that result from the use or     anticipa...
Motivation for UX in Course Design   ―It is an honest question: how smart are your   users? The answer may surprise you: i...
Motivation for UX in Course Design
Motivation for UX in Course Design   • In short, learning and instruction are complex     tasks that tax the users in ways...
Motivation for UX in Course Design   • In short, learning and instruction are complex     tasks that tax the users in ways...
Motivation for UX in Course Design   • Consistency is one of the most powerful     usability principles: when things alway...
UX at OLI   • Previously, in-depth studies of very specific,     thorny issues   • Essentially HCI as triage   • Now, inte...
Bringing UX Into Course Development                                  Pilot                        Ongoing      Project    ...
Bringing UX Into Course Development                                        User                                       Stud...
A Course Specific Example   • Crossword Puzzle Activity
A Course Specific Example   • Crossword Puzzle Activity   • UX Problems     • Communicating length requirements without   ...
Broader UX  • User Testing    • Across courses at once to bundle testing of smaller      interfaces (crossword example)   ...
Broader UX  • Accessibility     • Section 508 and WCAG     • Going beyond requirements        • CAST (www.cast.org)       ...
Broader UX  • Authoring    • How to support best practices in authoring tools    • Too many tools focus on word processing...
Looking Forward   • Refine points in process     • Streamline communications among groups   • Evaluate process as a whole ...
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Integrating user experience and instructional design

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  • Shelton’s presentation – we believe this is one piece of how we can change the value proposition from “free” to “better”. Using what we already know to improve teaching and learning in the digital context. What about this space (digital) is different? What from the User Experience research and community can and should we use as we create digital resources? In this presentation, Bill and I will share what we at the Open Learning Initiative are doing to answer these questions.
  • We bring together learning and cognitive scientists, software engineers, instructional designers, domain experts and human and computer interaction experts to create learning environments that enact instruction.
  • Integrating user experience and instructional design

    1. 1. Integrating User Experience andInstructional DesignOpen Education 2011Bill JeromeRenee Fisher
    2. 2. Our Discussion Exploring how we in the OER community can improve the relationship between user experience and instructional design.
    3. 3. Agenda • Introduction to OLI • Who we are • Overview of the OLI course design process • Overview User Experience • Examples of a collaboration in action • Lessons Learned and Future Plans • Questions
    4. 4. Open Learning Initiative (OLI)• OLI is a research and development project based at Carnegie Mellon University.• Our goal is to creatively and scientifically apply the best of what is understood about how students learn and what they need to learn to create learning environments and tools that improve teaching and learning within higher education.
    5. 5. Open Learning Initiative (OLI)• Our environments collect data on all student interactions within the system.• This data is then analyzed and used to feed four powerful feedback loops.
    6. 6. Designing for Alignment Learning Objectives OLIAssessments Learning Environment Instructional Activities
    7. 7. Course Development Team
    8. 8. User Experience
    9. 9. User Experience (UX) • ISO definition : a persons perceptions and responses that result from the use or anticipated use of a product, system or service. • Source: http://en.wikipedia.org/wiki/User_experience#Definitions
    10. 10. User Experience (UX) • ISO definition : a persons perceptions and responses that result from the use or anticipated use of a product, system or service. • Source: http://en.wikipedia.org/wiki/User_experience#Definitions • We incorporate usability study into the design, development, and evaluation of user experience
    11. 11. Motivation for UX in Course Design ―It is an honest question: how smart are your users? The answer may surprise you: it doesn’t matter. They can be geniuses or morons, but if you don’t engage their intelligence, you can’t depend on their brain power.‖ From: “Are your users S.T.U.P.I.D? How good design can make users effective” Stephen Turbek on 2011/04/20 http://www.boxesandarrows.com/view/are-your-users-s-t-u
    12. 12. Motivation for UX in Course Design
    13. 13. Motivation for UX in Course Design • In short, learning and instruction are complex tasks that tax the users in ways very unlike a round of Fruit Ninja
    14. 14. Motivation for UX in Course Design • In short, learning and instruction are complex tasks that tax the users in ways very unlike a round of Fruit Ninja • That said, even game developers pay a lot of attention to UX - so too should we
    15. 15. Motivation for UX in Course Design • Consistency is one of the most powerful usability principles: when things always behave the same, users don’t have to worry about what will happen. Instead, they know what will happen based on earlier experience. — Jakob Nielsen
    16. 16. UX at OLI • Previously, in-depth studies of very specific, thorny issues • Essentially HCI as triage • Now, integrating heavily into software development right from the start • Started work and integrating into course development process. • How?
    17. 17. Bringing UX Into Course Development Pilot Ongoing Project Evaluation and Initiation Evaluation Improvement Pilot Full Course Development Development
    18. 18. Bringing UX Into Course Development User Studies Pilot Ongoing Project Evaluation and Initiation Evaluation Improvement Pilot Full Course Development Development Needs Assessment Ongoing User Studies New As and Activity needed consultation on emerging Types design and technology issues
    19. 19. A Course Specific Example • Crossword Puzzle Activity
    20. 20. A Course Specific Example • Crossword Puzzle Activity • UX Problems • Communicating length requirements without requiring box-by-box input • Conflict resolution • Not unresolvable, but get in the way for someone interested more in answers and correctness than puzzles
    21. 21. Broader UX • User Testing • Across courses at once to bundle testing of smaller interfaces (crossword example) • Testing of elements common across multiple courses (navigation, quiz delivery)
    22. 22. Broader UX • Accessibility • Section 508 and WCAG • Going beyond requirements • CAST (www.cast.org) • Bringing UDL into the course development process • TAACCCT (OPEN)
    23. 23. Broader UX • Authoring • How to support best practices in authoring tools • Too many tools focus on word processing – an authoring tool should support the pedagogical process of generating interactive learning content centered on learning objectives • Determining the needs of authors • Ensuring such tools support iterative development not just creation
    24. 24. Looking Forward • Refine points in process • Streamline communications among groups • Evaluate process as a whole • As course development projects progress, evaluate ways to adjust the points in the process • Iteratively improve

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