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There has been a lot of discussion about Universal Design in relation to built infrastructure as a means to a fully inclusive Tourism Industry. In the main though those discussions are still about access and that in itself will not necessarily change the underlying culture of the Tourism Industry.
In order to understand how to make that definition a part of the Tourism Industry Culture it is important to understand the history of accessibility legislation, how it has affected tourism operations, how the industry is structured and finally where and when the purchase decisions are made.
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