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IT501 Ch02

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Chapter 2
IT Supports Organizational Performance in Turbulent Business Environments Information Technology for Management Improving Performance in the Digital Economy 7th edition

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IT501 Ch02

  1. 1. Chapter 2 Information Technologies: Concepts, Types and IT Support Turban and Volonino Information Technology for Management Improving Performance in the Digital Economy 7th edition John Wiley & Sons, Inc. Slides contributed by Dr. Sandra Reid Chair, Graduate School of Business & Professor, Technology Dallas Baptist University Copyright 2010 John Wiley & Sons, Inc. 2-1
  2. 2. Chapter Outline • 2.1 Information Systems: Concepts and Definitions • 2.2 Classification and Types of Information Systems • 2.3 How IT Supports People • 2.4 How IT Supports Supply Chains and Business Processes • 2.5 Information Systems Infrastructure, Architecture, and Emerging Computing Environments Copyright 2010 John Wiley & Sons, Inc. 2-2
  3. 3. Chapter Outline cont’d • 2.6 Innovative and Futuristic Information Systems • 2.7 Managerial Issues Copyright 2010 John Wiley & Sons, Inc. 2-3
  4. 4. Learning Objectives 1. Define information systems and describe various types of information systems and categorize specific systems you observe. 2. Relate and contrast transaction processing and functional information systems. 3. Identify the major enterprise internal support systems and relate them to managerial functions. 4. Analyze the support IT provides people in different roles in the organization. 5. Describe the support IT provides to business processes and the supply chain. Copyright 2010 John Wiley & Sons, Inc. 2-4
  5. 5. Learning Objectives cont’d 6. Explain information infrastructure and different types of information architectures. 7. Distinguish the major types of Web-based information systems and understand their functionalities. 8. Describe emerging information technologies. 9. Analyze innovative and futuristic IT systems and applications. Copyright 2010 John Wiley & Sons, Inc. 2-5
  6. 6. Figure IT 7eU The Business Performance Management Cycle and IT Model Copyright 2010 John Wiley & Sons, Inc. 2-6
  7. 7. Mary Kay Providing Mary Kay employees with own web pages saves millions. Mary Kay Rejuvenates its Supply Chain Mary Kay, Inc. Selects Micromuse’s Netcool Suite Mary Kay Makes Over Its WAN Business Services Management: IT’s Higher Calling Copyright 2010 John Wiley & Sons, Inc. 2-7
  8. 8. Mary Kay – cont’d Mary Kay Advances BSM Strategy/ITIL Adoption With BMC Remedy IT Service Management Use of Social Computing….. Check out this interesting video YouTube - Use Social Networking for Market Research Movies.go.com Copyright 2010 John Wiley & Sons, Inc. 2-8
  9. 9. Mary Kay – cont’d Mary Kay’s Latest Beauty Secret? In-building Wireless Copyright 2010 John Wiley & Sons, Inc. 2-9
  10. 10. 2.1 Information Systems: Concepts and Definitions Copyright 2010 John Wiley & Sons, Inc. 2-10
  11. 11. Figure 2.1 The relationship among data, information, & knowledge. Copyright 2010 John Wiley & Sons, Inc. 2-11
  12. 12. 2.2 Classification and Types of Information Systems Copyright 2010 John Wiley & Sons, Inc. 2-12
  13. 13. Figure 2.2 Copyright 2010 John Wiley & Sons, Inc. 2-13
  14. 14. Table 2.1 Copyright 2010 John Wiley & Sons, Inc. 2-14
  15. 15. Figure 2.3 – Functional information systems. Copyright 2010 John Wiley & Sons, Inc. 2-15
  16. 16. Figure 2.4 Sales forecast by region, generated by marketing MIS. Copyright 2010 John Wiley & Sons, Inc. 2-16
  17. 17. Functional / Enterprise Systems SPSS Predictive Analytics Helps State of Texas Recover $400 Million in Unpaid Taxes Predictive Analytics with Micro Strategy Copyright 2010 John Wiley & Sons, Inc. 2-17
  18. 18. Sports Teams are High Tech On Location: American Airlines Center’s Wi- Fi Network Stadiums Go High Tech New Meadowlands Stadium Pushing High Tech Envelope Copyright 2010 John Wiley & Sons, Inc. 2-18
  19. 19. US Military Utilizes High Tech Training Practices Forterra to Integrate Tech with Army Training Virtual Worlds: The Future of Military Training NDIA - Soldiers Learn Hazards Of War in Virtual Reality Virtual training prepares soldiers for real-life operations Is the Army's Virtual World Already Here? Halo 3 Meets Second Life Copyright 2010 John Wiley & Sons, Inc. 2-19
  20. 20. Figure 2.5 – Business processes across & beyond the enterprise. Copyright 2010 John Wiley & Sons, Inc. 2-20
  21. 21. Figure 2.6 Departmental, enterprise, and interorganizational information systems. Copyright 2010 John Wiley & Sons, Inc. 2-21
  22. 22. Table 2.2 Copyright 2010 John Wiley & Sons, Inc. 2-22
  23. 23. Business Performance Management Systems - Dashboards Giving the Boss the Big Picture Analyzer Dashboard Screen Shot Ctuit Radar - Configurable Dashboard for Restaurants Copyright 2010 John Wiley & Sons, Inc. 2-23
  24. 24. Dashboards – cont’d BrightPoint's Google Finance Dashboard Click for interactive version of dashboard Copyright 2010 John Wiley & Sons, Inc. 2-24
  25. 25. Figure 2.7 Sample of a performance dashboard. Source: Dundas Software (demos1.dundas.com/DundasGauge/MarketingDashboard/Summary.aspx) Copyright 2010 John Wiley & Sons, Inc. 2-25
  26. 26. Figure 2.8 Interrelated support systems. The TPS collects information that is used to build the MIS and the data warehouse. These feed the BI and other enterprise systems. Copyright 2010 John Wiley & Sons, Inc. 2-26
  27. 27. 2.3 How IT Supports People Copyright 2010 John Wiley & Sons, Inc. 2-27
  28. 28. Table 2.3 Copyright 2010 John Wiley & Sons, Inc. 2-28
  29. 29. Figure 2.9 – The information systems support of people in organizations. Copyright 2010 John Wiley & Sons, Inc. 2-29
  30. 30. Figure 2.10 Representative questions in the financial services industry. Copyright 2010 John Wiley & Sons, Inc. 2-30
  31. 31. 2.4 How IT Supports Supply Chains and Business Processes Copyright 2010 John Wiley & Sons, Inc. 2-31
  32. 32. IT Supports Supply Chains Aerospace & Defense Supply Chains Prepare for Uncertainty in 2009 Swimming Upstream: Your existing supply chain technology may not work well in reverse Get with the Plan: Aligning Performance Goals With Corporate Strategy Radio-frequency identification What is RFID? Copyright 2010 John Wiley & Sons, Inc. 2-32
  33. 33. 2.5 Information Systems Infrastructure, Architecture, and Emerging Computing Environments Copyright 2010 John Wiley & Sons, Inc. 2-33
  34. 34. Web 2.0 What Is Web 2.0 Design Patterns and Business Models for the Next Generation of Software Copyright 2010 John Wiley & Sons, Inc. 2-34
  35. 35. Emerging Computing Environments Service Oriented Architectures – Five Fearless Predictions for SOA 2009 Web service Software as a service Utility computing Grid computing Secure, Reliable, Transacted Web Services Architecture and Composition Copyright 2010 John Wiley & Sons, Inc. 2-35
  36. 36. Grid Computing at J.P. Morgan J.P. Morgan Harnesses Power with Grid Computing System Copyright 2010 John Wiley & Sons, Inc. 2-36
  37. 37. What’s Up with Wireless? Cities Go Wireless Copyright 2010 John Wiley & Sons, Inc. 2-37
  38. 38. Enterprise GPS AT&T, TeleNav Team For Enterprise GPS NYC Taxi Cab Drivers Up in Arms Over Tracking Tech: "GPS is a BAD Deal" Copyright 2010 John Wiley & Sons, Inc. 2-38
  39. 39. A Future of Pervasive Computing? Pervasive Computing Pervasive Computing Ubiquitous Computing: Big Brother's All-Seeing Eye - Part 1 Ubiquitous Computing: Big Brother's All-Seeing Eye - Part 2 Interesting whitepaper! Pervasive Computing in Healthcare Copyright 2010 John Wiley & Sons, Inc. 2-39
  40. 40. 2.6 Innovative and Futuristic Information Systems Copyright 2010 John Wiley & Sons, Inc. 2-40
  41. 41. Open Source Code Software CNET Insider Secrets - Open Source Free Software Top 10 Open Source Stories Of 2008 Interesting whitepaper! 6 Myths About Open Source Code Copyright 2010 John Wiley & Sons, Inc. 2-41
  42. 42. Virtualization – Friend or Foe? Virtualization….What’s the Big Deal? Virtualization demo What is Server Virtualization Storage Virtualization Interview: Stephen Jenvey on Virtualization Interview: Arun Taneja on Storage Virtualization Copyright 2010 John Wiley & Sons, Inc. 2-42
  43. 43. Security – is it real? Security Software Top Ten Surprises The Duhs of Security What's your Information Security Quotient? Computer Security 101 Copyright 2010 John Wiley & Sons, Inc. 2-43
  44. 44. Figure 2.11 Features of information systems in 2010. Source: Nakamoto, H., and M. Komeichi, “IT Roadmap toward 2010,” Nomura Research Institute, March 1, 2006, Figure 5, p. 7. nri.co.jp/english/opinion/papers/2006/pdf/np2006102.pdf Copyright 2010 John Wiley & Sons, Inc. 2-44
  45. 45. 2.7 Managerial Issues Copyright 2010 John Wiley & Sons, Inc. 2-45
  46. 46. Managerial Issues • Transition to digital enterprise may be lengthy & with lots of opposition to the needed change. • How to deal with outsourcing & utility computing trends. • Ethical issues. • Risk of introducing new technologies. • Importance of supply chain management. • Importance of business intelligence. Copyright 2010 John Wiley & Sons, Inc. 2-46
  47. 47. Copyright 2010 John Wiley & Sons, Inc. All rights reserved. Reproduction or translation of this work beyond that permitted in section 117 of the 1976 United States Copyright Act without express permission of the copyright owner is unlawful. Request for further information should be addressed to the Permission Department, John Wiley & Sons, Inc. The purchaser may make back-up copies for his/her own use only and not for distribution or resale. The Publisher assumes no responsibility for errors, omissions, or damages caused by the use of these programs or from the use of the Information herein. Copyright 2010 John Wiley & Sons, Inc. 2-47

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