A SPECIAL DEDICATION to MISS.SABRINA of the subject FOUNDATION OF HUMAN SKILLS
N AM E O F TH E GRO U P M EM BERS BHAVESH SHARMA BHAVEEN BHANUSHALI ANKIT KANOJIYA SUDHIR CHAUDHARY ANKITKUMAR PANDEY MAHENDRA SAHANI
INTRODUCTION “I think soft skills are very important, more importantthan ever before. You could be a great performer by yourself,but being a people’s person is the most important trait to haveto be a good manager” -BIRLA
ABC OF SOFT SKILLS Anything one can do competently Includes wide range of traits and qualities Skills relating to people issues Skills that enhance human relations
ABC OF HARD SKILLS Essential Core Skills Includes Work Experience, Educational Skills and Technical Skills. Knowledge Or Experience Required For a Certain Industry. Called as ‘Threshold Skills’ .
HARD VS SOFT SKILLS Hard Skills-essential core skills-includes work experience, educational skills, and technical skills-specialized skills Soft Skills-complement hard skills-help in building career-good indicator of job performance-trademark of organizations professionalism
Necessity of Both Skills . Hard and Soft Skills are Two Sides of Same Coin. Soft Skills are Required for Maintaining Personal Relations. Hard Skills are Required to get the Job done. Hard Skills Land us our first job but Soft Skills Help in Building a Career.
NEGOTIATION SKILLSMeaning:- Plays important role not only in Work but also in work. Need arises in situations of conflict Helps to resolve problems Aim is to explore the situation and find acceptable solution
NEGOTIATION PROCESS Goals Trading Alternatives The relationship Expected outcomes The consequences Power Possible Solutions.
TACTICS OF NEGOTIATION Neutral venue Seating Arrangement No unwanted observers Deadline for the resolution Homework before meeting Careful attention Make concessions Focus on the issue
ASSERTIVENESS Meaning-Process of expressing thoughts and feelings while asking what one wants in an appropriate way Characteristics-not afraid-Not uncomfortable saying “No”-Direct, honest, expressive-Confident, gain self-respect and make others feel important-High self-esteem