Induvidual interaction and skills

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It's an topic regarding foundation of human skills.

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Induvidual interaction and skills

  1. 1. Road to Successful Management…
  2. 2. A SPECIAL DEDICATION to MISS.SABRINA of the subject FOUNDATION OF HUMAN SKILLS
  3. 3. N AM E O F TH E GRO U P M EM BERS BHAVESH SHARMA  BHAVEEN BHANUSHALI ANKIT KANOJIYA  SUDHIR CHAUDHARY ANKITKUMAR PANDEY  MAHENDRA SAHANI
  4. 4. INTRODUCTION “I think soft skills are very important, more importantthan ever before. You could be a great performer by yourself,but being a people’s person is the most important trait to haveto be a good manager” -BIRLA
  5. 5. ABC OF SOFT SKILLS Anything one can do competently Includes wide range of traits and qualities Skills relating to people issues Skills that enhance human relations
  6. 6. ABC OF HARD SKILLS Essential Core Skills Includes Work Experience, Educational Skills and Technical Skills. Knowledge Or Experience Required For a Certain Industry. Called as ‘Threshold Skills’ .
  7. 7. HARD VS SOFT SKILLS Hard Skills-essential core skills-includes work experience, educational skills, and technical skills-specialized skills Soft Skills-complement hard skills-help in building career-good indicator of job performance-trademark of organizations professionalism
  8. 8. Necessity of Both Skills . Hard and Soft Skills are Two Sides of Same Coin. Soft Skills are Required for Maintaining Personal Relations. Hard Skills are Required to get the Job done. Hard Skills Land us our first job but Soft Skills Help in Building a Career.
  9. 9. INTERPERSONAL SKILLS Negotiation Skills Assertiveness
  10. 10. NEGOTIATION SKILLSMeaning:- Plays important role not only in Work but also in work. Need arises in situations of conflict Helps to resolve problems Aim is to explore the situation and find acceptable solution
  11. 11. NEGOTIATION PROCESS Goals Trading Alternatives The relationship Expected outcomes The consequences Power Possible Solutions.
  12. 12. NEGOTIATION STRATEGIESCompromisingForcingAvoidingSmoothingConfronting
  13. 13. NEGOTIATION OUTCOMESLose-Lose OutcomeLose-Win OutcomeWin-Lose OutcomeWin-Win Outcome
  14. 14. TACTICS OF NEGOTIATION Neutral venue Seating Arrangement No unwanted observers Deadline for the resolution Homework before meeting Careful attention Make concessions Focus on the issue
  15. 15. ASSERTIVENESS Meaning-Process of expressing thoughts and feelings while asking what one wants in an appropriate way Characteristics-not afraid-Not uncomfortable saying “No”-Direct, honest, expressive-Confident, gain self-respect and make others feel important-High self-esteem
  16. 16. Importance of Assertivesness Depression. Resentment. Frustration. Temper. Anxiety. Relationship Difficulties.
  17. 17. CONCLUSION-both the skills, hard and soft plays an important role in the success of the firm-without Interpersonal skills the management is like an empty box
  18. 18. THANK YOU

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