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Supporting DevOps Success with ITSM Tools

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Anthony Orr, Cherwell Evangelist, Cherwell Software

Published in: Technology
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Supporting DevOps Success with ITSM Tools

  1. 1. #b20Con ITSM DEVOPS CONFERENCE SUPPORTING DEVOPS SUCCESS WITH ITSM TOOLS ANTHONY ORR CHERWELL EVANGELIST, ITIL AUTHOR
  2. 2. #b20Con
  3. 3. #b20Con WHY DEVOPS? • Competitive Advantage • Market Readiness • Efficient Development • Enable Operational Excellence • Organizational Performance
  4. 4. #b20Con
  5. 5. #b20Con WHY ITSM? • Improve Practice of Service Management • Manage Services • Collaboration and Coordination • ITIL and other practices • People, Process, Partners and Products
  6. 6. #b20Con
  7. 7. #b20Con ITSM TOOLS FOCUS • Service Lifecycle • Process Enablement • Consumerization • Industrialization • Experience • Engagement
  8. 8. #b20Con
  9. 9. #b20Con DEVOPS BEHAVIORS • Fast – Agile • Continuous Development, Testing and Delivery • Feedback loops • Culture Change
  10. 10. #b20Con TECHNOLOGY CHALLENGES • Customized • People Skill Set • Maturity • Integration • Service Oriented • Operational Excellence • Strategy Enablement
  11. 11. #b20Con ITSM TOOLS HAVE TO: • Be DevOps Capable • Enable better Decision Support • Integrate DevOps with Service Value Chain • Enable feedback to Development • Be apart of IT Strategy with DevOps
  12. 12. #b20Con KEY ITSM TOOLS • CMDB/CMS/SKMS • Incident Management • Problem Management • Knowledge Management • Change Management • Release and Deployment Management • Ops/Transition/Design
  13. 13. #b20Con DEVOPS AND ITSM • Effective Development • Faster Market Readiness • Better Competitiveness • Higher Social, Economic, Psychological Value • Higher Valued Performance
  14. 14. #b20Con “The essence of Strategy Is deciding what not to do” Michael Porter “There is a fundamental distinction between Strategy and Operational Effectiveness”
  15. 15. #b20Con Supporting DevOps Success with ITSM Tools Anthony Orr Cherwell Evangelist ITIL Author
  16. 16. #b20Con ITSM DEVOPS CONFERENCE Thanks for coming! Let us know what you thought!

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