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Putting it All Together: Agile & ITIL

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Erika Flora, Principal Consultant, Beyond20

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Putting it All Together: Agile & ITIL

  1. 1. #b20Con ITSM DEVOPS CONFERENCE PUTTING IT ALL TOGETHER: AGILE & ITIL PRINCIPAL CONSULTANT, BEYOND20
  2. 2. #b20Con AGENDA • Introduction • Agile / ITIL Overview • Putting Scrum Concepts to Work • Agile and ITIL’s CSI Model • Implementing Agile • Certifications • Q & A
  3. 3. #b20Con INTRODUCTION • Erika Flora, PMP, CSM, CSPO, ITIL Expert • Principal, Beyond20 • itSMF and PMI board member and speaker • Led multiple ITSM projects
  4. 4. #b20Con AGILE OVERVIEW
  5. 5. #b20Con WHAT IS AGILE? Design Analyze DesignDesign BuildPlanAnalyze TestDesign Deploy Waterfall Project Timeline Agile Analyze Build Test Design DeployPlanAnalyze[ ] Build Test Design DeployPlanAnalyze[ ] Design Analyze DesignDesign BuildPlanAnalyze TestDesign Deploy Waterfall Project Timeline Agile PlanAnalyze[ Build Test Design DeployPlanAnalyze[ ] Build Test Design DeployPlanAnalyze[ ]
  6. 6. #b20Con AGILE/SCRUM IT Service Management Project and Product Delivery Agile Scrum
  7. 7. #b20Con AGILE AND THE ITSM LIFECYCLE Continual Service Improvement Service Transition Service Operation Service Design Service Strategy
  8. 8. #b20Con SCRUM BASICS The Sprint isatime-boxed iteration from one week to no more than 30 days.24 Hours 1 - 4 Weeks Potentially Shippable Product Increment Daily Scrum Meeting Backlog Items Product Backlog Sprint Backlog } }
  9. 9. #b20Con LET’S PUT THESE CONCEPTS TO WORK!
  10. 10. #b20Con AGILE AND THE CONTINUAL SERVICE IMPROVEMENT (CSI) MODEL
  11. 11. #b20Con ITIL CSI MODEL What isthe vision?! Where are we now?! Where do we ! Want to be?! How do we get there?! Did we get there?! Businessvision,! mission, goalsand! objectives! Baseline assessments! Measurable targets! Service and process! improvement! Measurementsand! metrics! How do momen How do we ! keep the! momentum ! going?!
  12. 12. #b20Con AGILE AND THE ITIL CSI MODEL What isthe vision?! Where are we now?! Where do we ! Want to be?! How do we get there?! Did we get there?! Businessvision,! mission, goalsand! objectives! Baseline assessments! Measurable targets! Service and process! improvement! Measurementsand! metrics! How do we keep the momentum going? How do we ! keep the! momentum ! going?! Sprint Review Retrospective And Sprint Planning RE) Prioritize Product Backlog Sprint! Product Backlog/ Sprint Backlog
  13. 13. #b20Con IMPLEMENTING AGILE SERVICE MANAGEMENT
  14. 14. #b20Con SIMPLE BUT NOT EASYLeadingCausesof Failed Agile Projects None of our agile products failed Company philosophy or culture at odds with core agile values Lack of experience with agile methods External pressure to follow traditional waterfall processes A broader organizational or communications problem Lack of cultural transition Other Unwillingness of team to follow agile Lack of management support Don’t know Insufficient training New to agile 15% 13% 11% 10% 10% 9% 7% 7% 7% 5% 3% 3%
  15. 15. #b20Con QUESTIONS? Erika Flora: erika.flora@beyond20.com (866) 856-3117 office beyond20.com/blog @erikaflora |@beyond20 LinkedIn: www.linkedin.com/in/eflora YouTube: youtube.com/user/Beyond20LLC
  16. 16. #b20Con ITSM DEVOPS CONFERENCE Thanks for coming! Let us know what you thought!

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