Day 5 next-steps

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Day 5 next-steps

  1. 1. www.beyondphilosophy.com Pfizer Study tour Day 5 – Next Steps
  2. 2. www.beyondphilosophy.com Next Steps Linked In from June. Investigate why it hasn’t been used as much as we would have liked to see and find out what else has been used to share information. Work with colleagues in other regions to create a regional action plan. Influence senior management team Presentation to PBE team Re-visit the slide deck I used from the last presentation I gave. Beyond Philosophy © All rights reserved. 2001-2010
  3. 3. www.beyondphilosophy.com Next Steps Get a copy of Colin’s first book for everyone Use Customer Experience language at a meeting next week (did you?) Get something in the Primary Care E-Mail newsletter. Influence my boss Learn from and with colleagues in other countries/markets “Eat What We Cook” across our value added programmes Explain some of the language Beyond Philosophy © All rights reserved. 2001-2010
  4. 4. www.beyondphilosophy.com Next Steps Ensure Head Office people meet a customer at least once a year End-User survey adjustments to focus on the emotional too. Arrange a meeting with those colleagues that attended the June tour to discuss CE issues Find out what customers really value Beyond Philosophy © All rights reserved. 2001-2010

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