Beverley Ann Pillier 30 Canterbury Crescent Willington Co. Durham DL15 OPU 07495 920 938 Email: b.pillier@gmail.com Personal Profile I am a presentable, articulate and energetic Customer service professional, who loves getting things right for my customers and making them happy. Having a history of offering the highest level of service to clients both face to face, on-line and over the telephone. I have experience of providing a friendly and efficient service within a fast paced and challenging environment. My key strengths lie in being tactful and diplomatic when dealing with difficult situations, and in being a strong point of contact with customers. Key Skills •Tactfully manage difficult or emotional customers •Listening patiently to customers •Conveying genuine desire to help and support customers •Identifying opportunities for improvement of customer service. Employment History 12/2015-03/2016 Willington Community Action Admin Support This role included typing minutes of meetings, office services including photocopying, faxing, laminating and scanning documents, packing food parcels for Food Bank customers, handling telephone enquiries, setting trays and filling hot water flasks for events and keeping accurate paper/ computer based records 2011-2012 Belmont Parish Council Administrator I dealt with customer requirements, set up and maintained systems for recording information. Having good knowledge of computer packages and contacted organisations by telephone 02/07-05/07 Sunnybrow School Office Assistant My role was to provide admin support within a busy school, updating SIMS computer systems, dealing with all outgoing and incoming mail. I also received all visitors ensuring they had signed in and out of the premises. 2006-2007 Willington Community Action Centre Administrator While working here I set up and maintained a manual job search filing system, searching for local vacancies and assisted with client’s applications. Sign posting to other agencies for support and guidance. I managed the diary system ensuring meetings and appointments were accurately recorded. 2005-1980 Seeking employment and training opportunities Education 2015 Learning Curve Group NCFE Principles Of Customer Service Level 2 Understanding The Organisation/Credit 5 Prepare To Deliver Excellent Customer Service/Credit 5

1. Beverley Ann Pillier
30 Canterbury Crescent, Willington, County Durham, DL15 0PU
Mobile: 0778 601 4302
Email:b.pillier@gmail.com
Personal Profile
An enthusiastic, responsible and efficient individual and have developed excellent administrative
skills, in a customer focused environment. I provided general office support and followed company
policies and procedures. Currently seeking a new opportunity to expand my experience and
demonstrate my wide range of skills.
Skills & Achievements
• Administrative skills- completed administrative tasks to a high standard through working in
various organizations and recently attended a course to improve business writing skills and
correct procedure for managing telephone calls
• IT Skills- achieved a good knowledge and understanding of Microsoft Office packages, in a
previous role and improved knowledge and skills through a Level 2 IT User course, provided
by Adult Learning and Skills. Units included creating/formatting a newsletter using the Word
Processing application, importing data files, using Lookup function and extracting
information, to create a graph, on an Excel spreadsheet and copying/pasting text and data
files and inserting/resizing images and sound files on a PowerPoint Presentation
• Communication- good verbal/written communication skills and have effectively developed
strong relationships between clients and professional people
Career Summary
Willington Food bank Distribution Centre – November 2014 – ongoing
Food bank Volunteer
• General administration, e.g. keeping accurate paper-based records, following
company procedures
• Liaising with other volunteers and members of the public
• Sorting and rotating stock items

2. Career Summary continued
Belmont Parish Council - November 2011 - February 2012
Administration Assistant
• Liaised with other departments and colleagues to resolve customer requirements
• Word processing of business letters, data input onto an MS Excel spreadsheet and checked
and forwarded email messages, using MS Outlook
• Set up and maintained accurate paper-based and computer records
Sunnybrow Primary School – February – May 2007
General Office Assistant
• Provided general administrative support in a busy school environment
• Word processed documentation, sorted and filed educational magazines
• Updated information on the SIMS computer system
• Opened incoming mail and distributed letters to teaching assistants
• Received visitors and followed security procedures by requesting them to complete a
Sign In/Out log sheet
• Assisted with photocopying, laminating and binding
Willington Community Action Centre – November 2006 – May 2007
Administration Assistant
• Managed a computer/ manual based filing system
• Arranged suitable appointments for clients and Citizens Advice workers
• Managed a manual diary system, recorded and amended events and meetings
• Operated office equipment e.g. fax machine, photocopier, laminiator and paper shredder
• Assisted other team members, e.g. printing agendas and recording apologies from people
cancelling attendance at meetings

3. Education/Training & Qualifications
 CCP Consultancy, October 2014 Preparation Programme that covered the following
modules: Business Writing and CV Workshop, Call Flow, Communication skills and
competency based interviews
 City & Guilds Level 1 Retail – July/October 2014
 City & Guilds Level 2 for IT Users – December 2013/July 2014
 OCR Level 2 for Adult Numeracy – June 2012
 Beginners Sage Line 50/Financial Controller – April 2011
 City & Guilds Level 2 for Adult Literacy – February 2009
 OCR/NVQ Level 2 Customer Service – August 2008
 EDI/NVQ Level 2 Business and Administration – June 2007
References
Brian Myers - Director
Willington Community Action
Centre
64-65 High Street, County Durham,
DL15 0PU
Tel: 01388 742 000
Ann Bell – Tutor/Assessor
Learning Curve Skills Centre,
Pallion Way, Sunderland, SR4 6SN
Mobile: 07811 698 922/Tel: 07191
586 335
Email: annbell2@mail.com