Return on Information:
Managing Content
Discover how to increase productivity by centralizing and optimizing content
manag...
Megatrends in the Data World

© 2013 SAP AG. All rights reserved.

2
The World Today

Digital/Big Data

Resource Conscious

Productive

Regulation-bound

500 billion gigabytes
of digital cont...
Content in the World Today

© 2013 SAP AG. All rights reserved.

4
The Content is Growing

APPS

© 2013 SAP AG. All rights reserved.

Exponentially
INBOX

HD

5
Find what you need,
Where you need it,
When you need it.

© 2013 SAP AG. All rights reserved.

6
Weekly hours wasted on and yearly cost
of unproductive tasks per worker
Average Hours per
Worker pre Week

Cost per Worker...
Daily Information Flow of a Customer

© 2013 SAP AG. All rights reserved.

8
Business Challenges that can be
Addressed with Master Data Governance

Average Hours per
Worker pre Week

Cost per Worker
...
Key Challengers Facing Business Executives

Manage brand and
communicate in a
consistent and
differentiated way.

Support ...
In Most Organizations Enterprise Content Management Systems
and Business Suite Systems Are Living in Disparate Silos

ECM ...
Next Level Information Management

© 2013 SAP AG. All rights reserved.

12
Manage content in context

From

To

Content Managed Separately from
Core Business Processes
Core
Business
Processes

Cont...
SAP ECM portfolio

© 2013 SAP AG. All rights reserved.

14
Business Transformation with ECM for SAP

Content Enriched Business Processes
Unique Business Value

Process

Content

Dri...
SAP ECM: A Complete Portfolio of Solutions

Extended
ECM
Best-of-breed
ECM with
unique SAP
integration and
process support...
What Others Have Achieved

© 2013 SAP AG. All rights reserved.

17
SAP ECM Solutions

Make their employees’, partners’ and customers’ lives better
Improve their relationships with regulator...
What Belgian Railways Did

© 2013 SAP AG. All rights reserved.

19
Belgian Railways Benefits

 Cost reduction of nearly 3Mil€ per year
 Punctuality of trains
 Greater safety on the rail
...
SAP Extended ECM by OpenText

© 2013 SAP AG. All rights reserved.

21
Uniting Content and Transactions to Support
end-to-end Processes
Information Worker

Transactional Worker

Provide Content...
Numerous Interfaces to Business Workspaces

SAP GUI

SAP CRM UI

SAP Portal

Business
Workspace
MS Windows Explorer

DocuL...
Integrated Project Management

© 2013 SAP AG. All rights reserved.

24
Where Do Customers See Value?
Extended ECM for SAP ERP project delivery

 Decrease service delivery cycle time
 Increase...
Content on HANA, in the Cloud, on Mobile

© 2013 SAP AG. All rights reserved.

26
HANA

First partner to certify SAP ECM
portfolio for SAP Business Suite
powered by SAP HANA

© 2013 SAP AG. All rights res...
Cloud

ECM Cloud Services
for SAP Travel OnDemand
(OCR, Archiving) driving process
agility while keeping the
content-life-...
OpenText Mobile Apps for SAP

SAP Invoice Management

© 2013 SAP AG. All rights reserved.

29
Summary
SAP Extended ECM

© 2013 SAP AG. All rights reserved.

30
Summary - benefits

Increased revenue

Increased business efficiency through
collaboration

© 2013 SAP AG. All rights rese...
Summary - benefits

Digital
Resource-conscious
Productive
Regulation-bound

Are you ready for it?

© 2013 SAP AG. All righ...
Thank You!

© 2013 SAP AG. All rights reserved.

33
On-demand
Return on Information:
Managing Master Data

On-demand
Return on Information:
Managing Content

A single version...
© 2013 SAP AG. All rights reserved.

No part of this publication may be reproduced or transmitted in any form or for any
p...
© 2012 SAP AG. Alle Rechte vorbehalten.

Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind,
z...
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Sap increase your return on information by focusing on data governance - managing content - by helmut stefani

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Increase your Return On Information by focusing on Content Management.
Discover how to increase productivity by centralising and optimising content management across your organisation.

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Sap increase your return on information by focusing on data governance - managing content - by helmut stefani

  1. 1. Return on Information: Managing Content Discover how to increase productivity by centralizing and optimizing content management across your organization 23rd October 2013 Dr. Andreas Engel, Director Solution Management Enterprise Content Management, SAP AG Welcome to the ‘Return on Information’ webinar series dedicated to Information Management Solutions by SAP. This is the third of four webinars, the following webinars will be on: 6th Nov: Return on Information: Managing Information Lifecycles On-Demand: Return on Information: Managing Data Quality Register now > http://www.sap.com/france/ROIWebinars © 2011 SAP AG. All rights reserved. On-Demand: Return on Information: Managing Master Data Get connected #RedefineData 1
  2. 2. Megatrends in the Data World © 2013 SAP AG. All rights reserved. 2
  3. 3. The World Today Digital/Big Data Resource Conscious Productive Regulation-bound 500 billion gigabytes of digital content in the world today The average office worker uses 10,000 sheets of paper every year Businesses are constantly looking to improve processes Companies must comply with an increasing number of regulations © 2013 SAP AG. All rights reserved. 3
  4. 4. Content in the World Today © 2013 SAP AG. All rights reserved. 4
  5. 5. The Content is Growing APPS © 2013 SAP AG. All rights reserved. Exponentially INBOX HD 5
  6. 6. Find what you need, Where you need it, When you need it. © 2013 SAP AG. All rights reserved. 6
  7. 7. Weekly hours wasted on and yearly cost of unproductive tasks per worker Average Hours per Worker pre Week Cost per Worker per Year ($) Searching but not finding 3.7 5,974 Reformatting data from multiple sources 3.7 5,974 Recreating content that can’t be found 2.5 4,037 Publishing via multiple applications 2.1 3,391 Unraveling version control issues 1.2 1,938 Translating from one language to another 0.5 807 13.7 22,121 Total Note: Cost per worker per year is based on an annual salary of $75,000, including benefits. IDC Technology Spotlight, sponsored by SAP, The Intelligent Workspace: Vanguard of Collaborative, Process-Centric Computing, September 2011 © 2013 SAP AG. All rights reserved. 7
  8. 8. Daily Information Flow of a Customer © 2013 SAP AG. All rights reserved. 8
  9. 9. Business Challenges that can be Addressed with Master Data Governance Average Hours per Worker pre Week Cost per Worker per Year ($) Email: read and answer 13.0 20,990 Search/gather information 8.8 14,209 Analyze information 8.1 13,078 Communicate/collaborate with team members and others internally 6.4 10,333 Unraveling version control issues 36.3 58,610 Note: Cost per worker per year is based on an annual salary of $75,000, including benefits. IDC Technology Spotlight, sponsored by SAP, The Intelligent Workspace: Vanguard of Collaborative, Process-Centric Computing, September 2011 © 2013 SAP AG. All rights reserved. 9
  10. 10. Key Challengers Facing Business Executives Manage brand and communicate in a consistent and differentiated way. Support multiple systems is overwhelming my staff. CMO CIO Achieve full transparency and close out key financial reports. CFO © 2013 SAP AG. All rights reserved. Improve reliability and accurate of document-intensive business processes. COO Improve reliability and accurate of document-intensive business processes. Chief Compliance Officer 10
  11. 11. In Most Organizations Enterprise Content Management Systems and Business Suite Systems Are Living in Disparate Silos ECM Domain Unstructured Data and Information ERP Domain Structured Data and Information  Silos of information and processes  High integration costs  Redundant storage of Documents  Hard to find actual version  Missing Records © 2013 SAP AG. All rights reserved. 11
  12. 12. Next Level Information Management © 2013 SAP AG. All rights reserved. 12
  13. 13. Manage content in context From To Content Managed Separately from Core Business Processes Core Business Processes Content Content Integrated With Core SAP Business Processes (e.g. FI/CO, MM, HCM, SRM, CRM) Content – enriched Business Processes Preserve/Destroy Preserve/Destroy Create/ Capture Create/Capture Store/ Secure Store/ Secure Review/ Collaborate Access/Distribute © 2013 SAP AG. All rights reserved. Review/ Collaborate Access/Distribute 13
  14. 14. SAP ECM portfolio © 2013 SAP AG. All rights reserved. 14
  15. 15. Business Transformation with ECM for SAP Content Enriched Business Processes Unique Business Value Process Content Drives the Work… Provides the Context… © 2013 SAP AG. All rights reserved. 15
  16. 16. SAP ECM: A Complete Portfolio of Solutions Extended ECM Best-of-breed ECM with unique SAP integration and process support. Enterprise Records Management Invoice Management and OCR Employee File Management Travel Receipts Managements and OCR Document Presentment Minimize data capture effort and human intervention Automate HR File administration and enable self service scenarios Automate receipt handling and streamline expense management process Automate document generation and personalization (e.g. billing statements) Streamline accounts payable processes Portal Content Management Document Management and Collaboration embedded into SAP NetWeaver Portal and Enterprise Workspaces Portal Site Management Digital Asset Management Powerful Intranet/ Extranet authoring and publishing embedded into SAP NetWeaver Portal and Enterprise Workspaces Optimized management of rich media assets Integrate media into marketing communications Document Access 360 degree information access SAP Archiving Secure, compliant, cost-efficient storage of information © 2013 SAP AG. All rights reserved. 16
  17. 17. What Others Have Achieved © 2013 SAP AG. All rights reserved. 17
  18. 18. SAP ECM Solutions Make their employees’, partners’ and customers’ lives better Improve their relationships with regulatory agencies Increased its marketing campaign hit rates to 20% Increased productivity Reduced its call and efficiency Improved its response time productivity by 50% Reduced costs by 60% Increased its cash The ability to better stay in compliance Achieved savings oflegal risks and costs flow by 5% and minimize $192,000 a year on Less complexity in their paper alone information environment And increased collaboration throughout the enterprise © 2013 SAP AG. All rights reserved. Reduced labor in its accounts payable group by $250,000 a year Cut its unpaid invoices backlog by 95% Reduced invoice approval-topayment time from 15 to 2 days 18
  19. 19. What Belgian Railways Did © 2013 SAP AG. All rights reserved. 19
  20. 20. Belgian Railways Benefits  Cost reduction of nearly 3Mil€ per year  Punctuality of trains  Greater safety on the rail  Compliance with national and European laws  Reduces detrimental environmental impact  Deliver satisfying customer experience  The tight integration of SAP Extended ECM with the company‘s other SAP and non-SAP software supports Belgian Railways in streamlining business processes and achieving operational excellence © 2013 SAP AG. All rights reserved. 20
  21. 21. SAP Extended ECM by OpenText © 2013 SAP AG. All rights reserved. 21
  22. 22. Uniting Content and Transactions to Support end-to-end Processes Information Worker Transactional Worker Provide Content Content Extended ECM Provide Data Transactions Issue: Lack of Issue: Lack of Business Data Business Content © 2013 SAP AG. All rights reserved. 22
  23. 23. Numerous Interfaces to Business Workspaces SAP GUI SAP CRM UI SAP Portal Business Workspace MS Windows Explorer DocuLink for SAP (SAPGUI) Tab Integration (SAPGUI) © 2013 SAP AG. All rights reserved. * Has to be licensed separately xECM Web UI MS Outlook/Lotus Notes 23
  24. 24. Integrated Project Management © 2013 SAP AG. All rights reserved. 24
  25. 25. Where Do Customers See Value? Extended ECM for SAP ERP project delivery  Decrease service delivery cycle time  Increase the communication efficiency with my clients and partners  Ensure my project members have real-time access to documentation  Minimize the effect a new solution has on my employees  Minimize legal and compliance risk © 2013 SAP AG. All rights reserved. 25
  26. 26. Content on HANA, in the Cloud, on Mobile © 2013 SAP AG. All rights reserved. 26
  27. 27. HANA First partner to certify SAP ECM portfolio for SAP Business Suite powered by SAP HANA © 2013 SAP AG. All rights reserved. 27
  28. 28. Cloud ECM Cloud Services for SAP Travel OnDemand (OCR, Archiving) driving process agility while keeping the content-life-cycle intact in the cloud. ECM for Human Resources Excellence driving process agility while keeping the content-life-cycle intact in hybrid deployments. Forms cross people related processes. © 2013 SAP AG. All rights reserved. ECM for Finance Improve supplier relationships, cash management and process agility with Vendor Invoice Management and Ariba. Transform and feed the Ariba network. 28
  29. 29. OpenText Mobile Apps for SAP SAP Invoice Management © 2013 SAP AG. All rights reserved. 29
  30. 30. Summary SAP Extended ECM © 2013 SAP AG. All rights reserved. 30
  31. 31. Summary - benefits Increased revenue Increased business efficiency through collaboration © 2013 SAP AG. All rights reserved. Lower Total Cost of Ownership (TCO) Information governance reduces risk 31
  32. 32. Summary - benefits Digital Resource-conscious Productive Regulation-bound Are you ready for it? © 2013 SAP AG. All rights reserved. 32
  33. 33. Thank You! © 2013 SAP AG. All rights reserved. 33
  34. 34. On-demand Return on Information: Managing Master Data On-demand Return on Information: Managing Content A single version of the truth is critical when governing the data in your operational systems – whether ERP, CRM or HCM. Learn how to improve efficiency and reduce costs across six key data domains: Customer, Supplier, Finance, Material, Vendor, and Employee. Seventy per cent of all data in your organization resides outside of databases. By governing unstructured content such as documents, invoices, notes and images from directly within your Operational System, you can reduce costs while boosting productivity and user adoption. Register now › Register now › Stay connected Exchange with experts on communities and social networks. SAP Community › IM Channel › @SAPEIM › SAP › SAP on LinkedIn › 6th Nov: Return on Information: Managing Information Lifecycles Information Governance is a cradle-to-the-grave exercise. Learn how to understand the data in legacy systems, migrate it into your Operational System, and decommission legacy systems. Also discover how to effectively meet regulatory and statutory requirements around data retention and removal, by managing the entire information lifecycle. Register now › © 2013 SAP AG. All rights reserved. 34
  35. 35. © 2013 SAP AG. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information contained herein may be changed without prior notice. Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors. Microsoft, Windows, Excel, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli and Informix are trademarks or registered trademarks of IBM Corporation. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Adobe, the Adobe logo, Acrobat, PostScript, and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork, and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and other countries. Business Objects and the Business Objects logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius, and other Business Objects products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Business Objects Software Ltd. Business Objects is an SAP company. Sybase and Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere, and other Sybase products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of Sybase, Inc. Sybase is an SAP company. All other product and service names mentioned are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary. The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose without the express prior written permission of SAP AG. Oracle and Java are registered trademarks of Oracle and/or its affiliates. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc. HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C ®, World Wide Web Consortium, Massachusetts Institute of Technology. © 2013 SAP AG. All rights reserved. 35
  36. 36. © 2012 SAP AG. Alle Rechte vorbehalten. Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, ohne die ausdrückliche schriftliche Genehmigung durch SAP AG nicht gestattet. In dieser Publikation enthaltene Informationen können ohne vorherige Ankündigung geändert werden. Die von SAP AG oder deren Vertriebsfirmen angebotenen Softwareprodukte können Softwarekomponenten auch anderer Softwarehersteller enthalten. Microsoft, Windows, Excel, Outlook, und PowerPoint sind eingetragene Marken der Microsoft Corporation. IBM, DB2, DB2 Universal Database, System i, System i5, System p, System p5, System x, System z, System z10, System z9, z10, z9, iSeries, pSeries, xSeries, zSeries, eServer, z/VM, z/OS, i5/OS, S/390, OS/390, OS/400, AS/400, S/390 Parallel Enterprise Server, PowerVM, Power Architecture, POWER6+, POWER6, POWER5+, POWER5, POWER, OpenPower, PowerPC, BatchPipes, BladeCenter, System Storage, GPFS, HACMP, RETAIN, DB2 Connect, RACF, Redbooks, OS/2, Parallel Sysplex, MVS/ESA, AIX, Intelligent Miner, WebSphere, Netfinity, Tivoli und Informix sind Marken oder eingetragene Marken der IBM Corporation. Linux ist eine eingetragene Marke von Linus Torvalds in den USA und anderen Ländern. Adobe, das Adobe-Logo, Acrobat, PostScript und Reader sind Marken oder eingetragene Marken von Adobe Systems Incorporated in den USA und/oder anderen Ländern. Oracle und Java sind eingetragene Marken von Oracle und/oder ihrer Tochtergesellschaften. HTML, XML, XHTML und W3C sind Marken oder eingetragene Marken des W3C®, World Wide Web Consortium, Massachusetts Institute of Technology. SAP, R/3, SAP NetWeaver, Duet, PartnerEdge, ByDesign, SAP BusinessObjects Explorer, StreamWork und weitere im Text erwähnte SAP-Produkte und Dienstleistungen sowie die entsprechenden Logos sind Marken oder eingetragene Marken der SAP AG in Deutschland und anderen Ländern. Business Objects und das Business-Objects-Logo, BusinessObjects, Crystal Reports, Crystal Decisions, Web Intelligence, Xcelsius und andere im Text erwähnte Business-Objects-Produkte und Dienstleistungen sowie die entsprechenden Logos sind Marken oder eingetragene Marken der Business Objects Software Ltd. Business Objects ist ein Unternehmen der SAP AG. Sybase und Adaptive Server, iAnywhere, Sybase 365, SQL Anywhere und weitere im Text erwähnte Sybase-Produkte und -Dienstleistungen sowie die entsprechenden Logos sind Marken oder eingetragene Marken der Sybase Inc. Sybase ist ein Unternehmen der SAP AG. Alle anderen Namen von Produkten und Dienstleistungen sind Marken der jeweiligen Firmen. Die Angaben im Text sind unverbindlich und dienen lediglich zu Informationszwecken. Produkte können länderspezifische Unterschiede aufweisen. Die in dieser Publikation enthaltene Information ist Eigentum der SAP. Weitergabe und Vervielfältigung dieser Publikation oder von Teilen daraus sind, zu welchem Zweck und in welcher Form auch immer, nur mit ausdrücklicher schriftlicher Genehmigung durch SAP AG gestattet. UNIX, X/Open, OSF/1 und Motif sind eingetragene Marken der Open Group. Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame und MultiWin sind Marken oder eingetragene Marken von Citrix Systems, Inc. © 2013 SAP AG. All rights reserved. 36

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