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Listening Skills

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The art of listening is one of the main tools for a manager. Develop it well and use it wisely.

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Listening Skills

  1. 1. Listening skills www.jamberry.co.uk
  2. 2. “I’ve often stood silent at a party for hours listening to my movie idols turn into dull little people.” Marilyn Monroe (Actress)
  3. 3. We are most impressed  By those who listen to us while we talk….  NOT those who do all the talking themselves!
  4. 4. “One of the most sincere forms of respect is actually listening to what another has to say.” Bryant H. McGill (Author)
  5. 5. Active listening Hear Interpret Respond UnderstandEvaluate React
  6. 6. Active Listening - A Good Listener is Like a Good Dancer  Pay attention  Show that you are listening  Provide feedback  Defer judgement  Respond appropriately
  7. 7. “Listening is a positive act: you have to put yourself out to do it.” David Hockney (Artist)
  8. 8. Why do we listen?  We listen to obtain information.  We listen to understand.  We listen for enjoyment.  We listen to learn. Make it count!
  9. 9. 4 Levels of Listening  Ignoring  Superficial  Content-level  Empathetic We retain approx 25% of what we hear
  10. 10. Barriers to Listening Expectations Person speaks too slowly Emotion Visual distractions Includes unfamiliar terms Noisy work space Person speaks too fast
  11. 11. Barriers to Listening Expectations Person speaks too slowly Emotion Visual distractions Includes unfamiliar terms Noisy work space Person speaks too fast
  12. 12. “Wisdom is the reward you get for a life time of listening when you’d have preferred to talk.” Doug Larson (Journalist)
  13. 13. Thank You www.jamberry.co.uk

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