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INSPIRE MANAGEMENT
Bernd Schiffer

10/04/2013 Scrum Australia
REST ORGA
            Pro Re
             Nata    IT      IT       IT




             Soft-        REST ORGA
             ware
            Studio   IT      IT       IT

permanent
changing
            Enter-        REST ORGA
not Scrum
Scrum
             prise   IT      IT       IT
But what about
         the rest of the
          organisation?

Enter-         REST ORGA

 prise    IT      IT       IT
Scr
   um
Sc
  ru
    m
Scrum
Sc
  ru
    m
Be Agile
everywhere in an
  organisation.
The Story of the Reason by Douglas Adams http://www.aikiweb.com/blogs/rumpfs-blog-2775/the-story-of-the-reason-1695
I’ve seen too many Agile
adoptions die, because the
organisation didn’t change!




              Graves in the Sun http://www.flickr.com/photos/sufw/3712262067 by Sascha Wenninger http://www.flickr.com/photos/sufw
The Monkey,
Banana, and
Water Spray
Experiment
    by G. R. Stephenson
Eureka!


   aka
   Aha! effect
            http://commons.wikimedia.org/wiki/File:Domenico-Fetti_Archimedes_1620.jpg
Egg of Columbus




  Columbus Breaking the Egg by William Hogarth http://en.wikipedia.org/wiki/File:Columbus_Breaking_the_Egg%27_(Christopher_Columbus)_by_William_Hogarth.jpg
PUNISHMENT
PUNISHMENT
           SW  ER
      A  N
              - ishment
                P un
       p it al
    Ca
you just me
you just me
                SW ER
            A N             m e
                  - ou a nd
                    en y
               tw e
       st   Be
    Ju
The Nine Dot Problem

          Task: Connect all 9
          dots using exactly 4
          straight lines,
          without retracing or
          removing your pen
          from the paper.
The Nine Dot Problem

           Task: Connect all 9
           dots using exactly 4
                    ER
                 SW retracing orx
           straight lines,
              AN
           without
                              bo
                   - t pen
           removing your he
           from the si
                   t   de
                      paper.
             nk ou
          Thi
Col-
              laborative
                                   Teams
Money       Infrastructure




            AMI
Decisions                      Customer
                             and Innovation


               Mastery
Open Salary Structure
                                    Particular case of Open
                                   Books, where employees
                                  know each others’ salaries
       Open Books
                                  and are able to reference
Business figures are accessible
                                   them in a company wide         Profit Sharing
by employees, and employees
                                            context.           Employees are substantially
  are trained to understand
    these business figures.                                       benefitting from the
                                                                   companies profit.

          Peer Salary Determination
                                                  Salary Self-determination
               An employee’s salary is
                                                      An employee’s salary is
           determined by peers chosen by
                                                    determined by themselves.
                   the employee.




                      Money
Organisational Retrospectives
                                                and Retreats
                                       All employees of an organisation
                                  frequently gather to reflect their past, plan
                                  their future, and connect to their present.




                                  Collaborative
Open Space Technology
  Meeting form to exchange
                                  Infrastructure
   ideas and connect people
without having a formal agenda.


                                                        Slow Communication
                                                          Way of communicating
                                                       asynchronously to have more
                                                       uninterrupted flow moments.
Organisational Partitioning
                                        The organisation consists of teams,
  Team Empowerment                      and every employee is part of one
 Teams are autonomous, self-                          team.
organised and cross-functional.
                                                         No Job Title or
                      Happiness Index                      Description
                 A niko-niko calendar is used to          Employees don’t
                measure happiness within a team          have job titles and
                      and company wide.                   job descriptions.


                                             Reverse Accountability
          Hiring through Team                Managers are accountable to
         Fresh engagements are hired                employees.
           and dehired by the team.




                                       Teams
Konsent                                         Concrete Experiments
Form of decision making within                       Changes to the organisation are made
 teams or whole organisation                         with concrete experiments including a
where a decision is made when                        specific time to run and a hypothesis
 nobody has a reasoned veto.                          the outcome can be compared to.


                                                        Simple Rules
               True North
                                                A minimal set of rules instead of
       A range of unreachable goals
                                                 a huge amount of documented
       helps the company to channel
                                                instructions to make regulations
        energy by having a direction.
                                                     within an organisation.


                                     Delegation
                        Clarification of the level of delegation
                             is essential for collaboration.




       Decisions
Mastery
        Peer Feedback
Employees have peer groups which
   give regular feedback on the
 employee’s performance and help
him or her on their further journey.

                            Mentoring and Coaching
                            Mentors help employees to find
                          their next career steps, and coaches
                          help employees to grow personally.

                                                                          360 degree evaluation
                                                                     This is feedback trough the wisdom of
                                                                        the crowd. All of the company’s
                                                                       employees give small feedback to
                                                                     everyone they know in the company.

                           Chess Kings and knight http://www.flickr.com/photos/karpidis/4762773414 by Andreas Kontokanis http://www.flickr.com/people/karpidis/
Slack                                      Net Promoter System
 Work time in which an                             Having a tight feedback loop
                                Work on Sight
employee is free to work                            with the customers about
                                Every employee
 on whatever he wants.                               products and services.
                                has contact with
                                 the customer.


       Innovation Days
      Time span in which the
        whole organisation
     concentrates on creating
       concrete innovations.




Customer and Innovation
Organisational                                     Sociocracy
                                                             Retrospectives/
                Open                                            Retreats                           No
                Books                                                                           Job Title/
                                                                                               Description
                                                                                                                                Reverse
                                                                                                                              Accountability
                                 Open
Profit-                           Salary                      Col-
Sharing                        Structure                  laborative
                                                                                                              Teams
           Money                             Open
                                                        Infrastructure
                                                                                  Slow
                                             Space                             Communication                                    Hiring
                                                                                               Happiness-
                                           Technology
                                                                                                 Index
                                                                                                                               through
     Peerbased
       Salary
                        Salary Self-                                                                                            Team
                       Determination
    Determination
                                                                                                                   Team
                                                                                                                Empowerment




                                                        AMI                                                  Slack
                    Konsent

                                        Concrete
Delegation                             Experiments
             Decisions                                           Peer
                                                                                   Work          Customer
                                                               Feedback                                                       Innovation
                                                                                  on Sight     and Innovation                    Days

          Simple            True
           Rules            North                            Mastery                                           Net
                                                Mentoring                        360°                       Promoter
                                                & Coaching                     Evaluation                    System
Semco
• Delegation
• Simple Rules
• Team Empowerment and
  Organisational Partitioning
• Hiring through team
• Reverse Accountability
• Open Books
• Profit Sharing
• Salary Self-Determination
• Hiring through team
• Slack
• No Job Classification
• Peer Feedback
• Peer Salary Determination

 Valve
Atlassian
 • Reverse Accountability
 • Happiness Index
 • Innovation Days
 • Peer Feedback
What happens
                                                             when you
                                                               inspire others!




Sasquatch music festival 2009 - Guy starts dance party http://youtu.be/GA8z7f7a2Pk
Sasquatch music festival 2009 - Guy starts dance party http://youtu.be/GA8z7f7a2Pk
You can’t copy culture!




                   Source: www.shipmentoffail.com
Do Management
   Experiments

   +       =?
Inspire!
      found on http://confident-beautiful-motivated.tumblr.com/page/10
Sources for Management Inspirations
AMI Introduction
• Article: Agile Management Innovations – a Primer
    http://agiletrail.com/2012/11/08/agile-management-innovations-a-primer
•   Video: How Agile and Lean Changed My Organization
    http://vimeo.com/32440182


In-depth description of an AMI                                                   Community
 • Article: Slack to the Rescue                                                  • StoosNetwork
    http://agiletrail.com/series/innovation-and-motivation-slack-to-the-rescue        http://www.stoosnetwork.org


AMI Background
• Book: The Human Side of Enterprise
    by Douglas McGregor (about Theory Y)
•   Book: The Future of Management
    by Gary Hamel (about Management Innovations)
•   Book: Drive
    by Daniel Pink (about what really motivates us)
•   Article: Autonomy at Work - the Pull Principle
    http://agiletrail.com/series/autonomy-at-work-the-pull-principle


AMI Companies
• Book: Maverick
    by Ricardo Semler (about Semco)
•   Handbook: Valve's Handbook for New Employees
    http://www.valvesoftware.com/company/Valve_Handbook_LowRes.pdf
•   Post: 4 tactics to change from directive leadership
    to a self-correcting organisation
    http://www.managementexchange.com/story/%22traditional-management%22-%22trust-management%22
‣ @berndschiffer
                             ‣ @bold_mover
                             ‣ coaching@berndschiffer.com
                             ‣ http://slideshare.net/berndschiffer
                             ‣ http://berndschiffer.com
                             ‣ http://agiletrail.com
                   yo u!
           h ank             Bernd Schiffer
          T


    INSPIRE
  MANAGEMENT
10/04/2013 Scrum Australia

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Inspire Management at Scrum Australia 2013

  • 2. REST ORGA Pro Re Nata IT IT IT Soft- REST ORGA ware Studio IT IT IT permanent changing Enter- REST ORGA not Scrum Scrum prise IT IT IT
  • 3. But what about the rest of the organisation? Enter- REST ORGA prise IT IT IT
  • 4. Scr um
  • 5. Sc ru m
  • 7. Sc ru m
  • 8. Be Agile everywhere in an organisation.
  • 9. The Story of the Reason by Douglas Adams http://www.aikiweb.com/blogs/rumpfs-blog-2775/the-story-of-the-reason-1695
  • 10. I’ve seen too many Agile adoptions die, because the organisation didn’t change! Graves in the Sun http://www.flickr.com/photos/sufw/3712262067 by Sascha Wenninger http://www.flickr.com/photos/sufw
  • 11. The Monkey, Banana, and Water Spray Experiment by G. R. Stephenson
  • 12. Eureka! aka Aha! effect http://commons.wikimedia.org/wiki/File:Domenico-Fetti_Archimedes_1620.jpg
  • 13. Egg of Columbus Columbus Breaking the Egg by William Hogarth http://en.wikipedia.org/wiki/File:Columbus_Breaking_the_Egg%27_(Christopher_Columbus)_by_William_Hogarth.jpg
  • 15. PUNISHMENT SW ER A N - ishment P un p it al Ca
  • 17. you just me SW ER A N m e - ou a nd en y tw e st Be Ju
  • 18. The Nine Dot Problem Task: Connect all 9 dots using exactly 4 straight lines, without retracing or removing your pen from the paper.
  • 19. The Nine Dot Problem Task: Connect all 9 dots using exactly 4 ER SW retracing orx straight lines, AN without bo - t pen removing your he from the si t de paper. nk ou Thi
  • 20. Col- laborative Teams Money Infrastructure AMI Decisions Customer and Innovation Mastery
  • 21. Open Salary Structure Particular case of Open Books, where employees know each others’ salaries Open Books and are able to reference Business figures are accessible them in a company wide Profit Sharing by employees, and employees context. Employees are substantially are trained to understand these business figures. benefitting from the companies profit. Peer Salary Determination Salary Self-determination An employee’s salary is An employee’s salary is determined by peers chosen by determined by themselves. the employee. Money
  • 22. Organisational Retrospectives and Retreats All employees of an organisation frequently gather to reflect their past, plan their future, and connect to their present. Collaborative Open Space Technology Meeting form to exchange Infrastructure ideas and connect people without having a formal agenda. Slow Communication Way of communicating asynchronously to have more uninterrupted flow moments.
  • 23. Organisational Partitioning The organisation consists of teams, Team Empowerment and every employee is part of one Teams are autonomous, self- team. organised and cross-functional. No Job Title or Happiness Index Description A niko-niko calendar is used to Employees don’t measure happiness within a team have job titles and and company wide. job descriptions. Reverse Accountability Hiring through Team Managers are accountable to Fresh engagements are hired employees. and dehired by the team. Teams
  • 24. Konsent Concrete Experiments Form of decision making within Changes to the organisation are made teams or whole organisation with concrete experiments including a where a decision is made when specific time to run and a hypothesis nobody has a reasoned veto. the outcome can be compared to. Simple Rules True North A minimal set of rules instead of A range of unreachable goals a huge amount of documented helps the company to channel instructions to make regulations energy by having a direction. within an organisation. Delegation Clarification of the level of delegation is essential for collaboration. Decisions
  • 25. Mastery Peer Feedback Employees have peer groups which give regular feedback on the employee’s performance and help him or her on their further journey. Mentoring and Coaching Mentors help employees to find their next career steps, and coaches help employees to grow personally. 360 degree evaluation This is feedback trough the wisdom of the crowd. All of the company’s employees give small feedback to everyone they know in the company. Chess Kings and knight http://www.flickr.com/photos/karpidis/4762773414 by Andreas Kontokanis http://www.flickr.com/people/karpidis/
  • 26. Slack Net Promoter System Work time in which an Having a tight feedback loop Work on Sight employee is free to work with the customers about Every employee on whatever he wants. products and services. has contact with the customer. Innovation Days Time span in which the whole organisation concentrates on creating concrete innovations. Customer and Innovation
  • 27. Organisational Sociocracy Retrospectives/ Open Retreats No Books Job Title/ Description Reverse Accountability Open Profit- Salary Col- Sharing Structure laborative Teams Money Open Infrastructure Slow Space Communication Hiring Happiness- Technology Index through Peerbased Salary Salary Self- Team Determination Determination Team Empowerment AMI Slack Konsent Concrete Delegation Experiments Decisions Peer Work Customer Feedback Innovation on Sight and Innovation Days Simple True Rules North Mastery Net Mentoring 360° Promoter & Coaching Evaluation System
  • 28.
  • 29. Semco • Delegation • Simple Rules • Team Empowerment and Organisational Partitioning • Hiring through team • Reverse Accountability • Open Books • Profit Sharing • Salary Self-Determination
  • 30. • Hiring through team • Slack • No Job Classification • Peer Feedback • Peer Salary Determination Valve
  • 31. Atlassian • Reverse Accountability • Happiness Index • Innovation Days • Peer Feedback
  • 32. What happens when you inspire others! Sasquatch music festival 2009 - Guy starts dance party http://youtu.be/GA8z7f7a2Pk
  • 33. Sasquatch music festival 2009 - Guy starts dance party http://youtu.be/GA8z7f7a2Pk
  • 34. You can’t copy culture! Source: www.shipmentoffail.com
  • 35. Do Management Experiments + =?
  • 36. Inspire! found on http://confident-beautiful-motivated.tumblr.com/page/10
  • 37. Sources for Management Inspirations AMI Introduction • Article: Agile Management Innovations – a Primer http://agiletrail.com/2012/11/08/agile-management-innovations-a-primer • Video: How Agile and Lean Changed My Organization http://vimeo.com/32440182 In-depth description of an AMI Community • Article: Slack to the Rescue • StoosNetwork http://agiletrail.com/series/innovation-and-motivation-slack-to-the-rescue http://www.stoosnetwork.org AMI Background • Book: The Human Side of Enterprise by Douglas McGregor (about Theory Y) • Book: The Future of Management by Gary Hamel (about Management Innovations) • Book: Drive by Daniel Pink (about what really motivates us) • Article: Autonomy at Work - the Pull Principle http://agiletrail.com/series/autonomy-at-work-the-pull-principle AMI Companies • Book: Maverick by Ricardo Semler (about Semco) • Handbook: Valve's Handbook for New Employees http://www.valvesoftware.com/company/Valve_Handbook_LowRes.pdf • Post: 4 tactics to change from directive leadership to a self-correcting organisation http://www.managementexchange.com/story/%22traditional-management%22-%22trust-management%22
  • 38. ‣ @berndschiffer ‣ @bold_mover ‣ coaching@berndschiffer.com ‣ http://slideshare.net/berndschiffer ‣ http://berndschiffer.com ‣ http://agiletrail.com yo u! h ank Bernd Schiffer T INSPIRE MANAGEMENT 10/04/2013 Scrum Australia