If the eyes are the windows of the soul, then the
body is the mirror of our feelings.
7% of the information we receive is from what they
38% of information we receive is from the tone,
inflection and speed of their voice.
A staggering 55% of the information we receive is
from their body language.
A good way to show you
are approachable, especially
when combined with open
Palms Up – Open Hands:
An open heart
Palms on chest
When a person uses
open palms that
touch their chest, they are
Outward, upward hand
This conveys an open
and positive message
A defence mechanism
that shows the person
is not open to what is
being said or done
May mean rejection
Stubborn in their
A closed heart
Anger and to be avoided
Defiant or triumphant
when held in air
Tired and that may have
nothing to do with the
An outward display of
Feet under the chair
A sign of eagerness
Wants to get away
Thinking about something else
Bored with situation /
This shows someone knows they are attractive For eg,
flicking or stroking their hair or adjusting a collar and/or
The occasional nod from a listener to a speaker is a
positive message. It is an indication they are listening and
Too much nodding indicates the listener has lost interest and
may be bored.
This is evidence of two people getting on really well.
Each person copies the other’s body language, usually
Mirroring occurs with:
•Breathing, Gestures, Eye movement, Leaning towards each
other at the same time, Crossed or uncrossed legs
Speech pattern, Arm movement, or no arm movement,
Emotive energy such as being excited, relaxed, etc.
Respect for the other person’s body space is crucial in
gaining their trust. Stay at least one arm’s length away
Gentle leg shaking
The person is mildly stimulated
May need to go to toilet
Vigorous leg shaking
Reveals apprehension and nerves
Desperate to go to the toilet
Raise of eyebrows - express astonishment
Envy or disbelief may be displayed by a
We frown – displeasure or confusion
Open our mouth - Shock
• Smiling: smiling & frowning are two
major facial expressions.
A genuine smile means ‘I appreciate
you’; ‘I accept your ideas’.
A frown means ‘I find you puzzling’.
• Laughter: Laughter is composed
of a broad range of gesture &
‘Ha-Ha’ is a genuine laughter.
‘He-He’ is a mocking laughter.
‘Hee-Hee’ suggests a secret
‘Ho-Ho’ communicates surprise
• Ways of Looking:
Side long glance is referred to as
Blank stare depicts boredom.
Sparkling eyes are an attribute of
those who have ‘magnetic
Peering over glass depicts being
judgmental or critical.
Dark glasses are worn by those who
conceal their genuine feelings.
• The Human hand is a
Limp hands show
Nervous or jittery
person shows restless
Clapping of hands
• Putting objects in mouth is when
they are busy with something.
• Pinching the bridges of nose
indicates a person in deep
• Nose rub is a sign of rejection.
• Chin stroking is when people are
in deep reflection.
• Slapping the head signifies self
• Hands behind the head is used by
professionals who are confident