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ASSESSING
SEARCH EXPERIENCE
in Video Entertainment Products
Increasingly search has become the feature users turn to acros...
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Assessing Search Experience

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Overview of our findings assessing search functionality in video entertainment products.

Published in: Technology
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Assessing Search Experience

  1. 1. ASSESSING SEARCH EXPERIENCE in Video Entertainment Products Increasingly search has become the feature users turn to across a range of digital products. Web�search engines have set a high standard and�user expectations to match. We wanted to�understand how well this is being addressed in video entertainment products today.�� 1 View of products that score highly in this area SEARCH LANDSCAPE With extensive and frequently changing inventories, e-commerce products have typically led the way in improving the user search experience. Positive�effects on key performance�metrics are consistently observed.� For video entertainment products the importance is comparable. Interaction with the product should be a frictionless experience with minimal time-to-value. Couple this with hardware limitations, user input with TV remotes for example, and the importance of search becomes even more evident. An initial assessment led to establishing a list of features that are common to a great user search experience. 2 Core functionality expected by users of search today ESSENTIAL FEATURES 3 For search that delights users and truly enhances a product's UX STANDOUT FEATURES Related Results Adaptive Search Filter by Attribute Universal Search 4 Based on a sample of video entertainment products & their performance in our standarised test PRODUCT PERFORMANCE Only 15% of products passed on all essential features 0 45% Product Search Score Average 100% Distribution of Overall Scores Note: 2x weight applied to essential features Aggregated Performance by Feature 0% 25%0% 50% 75% 100% Handle User Entry Errors Handle Partial Match Search by Genre & People Handle Synonyms Autocomplete Related Results Universal Search Adaptive Search Filter by Attribute >500ms <100ms 100-500ms Average Time to First Byte (TTFB) Autocomplete Icon by Herbert Spencer from the Noun Project Filter Icon by Studio GLD from the Noun Project 40% of products are slower than 0.5s to return results Autocomplete - Handle User Entry Errors - Handle Synonyms - Search by Genre & People - Handle Partial Match 5 See how your product performs against our standarised test Search Assessment

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