All About SixSigmaAll About SixSigmaWhat is Six Sigma?Six Sigma at many organizations simply means a measure of quality that strivesfor near perfection. Six Sigma is a set of practices to systematically improveprocesses by eliminating defects. A defect is deﬁned as failure of a product,process or service in meeting requirements of internal or external customers.Benchmark Six Sigma asserts:It is important to understand Six Sigma as a set of extra-ordinarytechniques that improves decision making in a wide variety of situations.Six Sigma techniques are not rocket science and can be leant in adown-to-earth daily application oriented language.This is accomplished through the use of two Six Sigma sub-methodologies:The Six Sigma DMAIC process (deﬁne, measure, analyze, improve, control) is animprovement system for existing processes falling below speciﬁcation andlooking for incremental improvement.The Six Sigma DMADV process (deﬁne, measure, analyze, design, verify) is animprovement system used to develop new processes or products at Six Sigmaquality levels. It can also be employed if a current process requires more thanjust incremental improvement.Why Six Sigma?Six Sigma is nothing but a compilation of world-best tried and testedmanagement techniques used for bringing business / processimprovements.With changing dynamics and growing demand to achieve excellence, reducewaste, decrease defects and enhance productivity, organizations worldwide seekprofessionals who understand the strategic objectives of businesses, criticalrequirements of day-to-day business and operational goals.Six Sigma is a management methodology that uses a structured approach whichhas helped organizations world over to reduce cycle times, increase productivityand improve quality and delivery of processes.Six Sigma helps a professional approach a problem (or “defect”) in a data driven,structured & systematic manner that ensures success.How is Six Sigma diﬀerent?Six Sigma diﬀers from traditional performance improvement programs in its focuson input variables. While traditional methods depend on measuring outputs andestablishing control plans to shield customers from organizational defects, a SixSigma program demands that problems be addressed at the root level,eliminating the need for unnecessary inspection and rework processes.Also, while other programs mention philosophies, ideas, and requirements (e.g.ISO 9001 speciﬁes requirements) Six Sigma provides a structured roadmap onhow to bring beneﬁts.Six Sigma as a strategic tool is customer focused and is ultimately designed toincrease proﬁts through enhanced customer satisfaction.For a detailed discussion on usefulness of Six Sigma, you may postqueries and view discussions at our open forum (with more than10,000 members) at www.benchmarksixsigmaforum.comWhy ChooseBenchmark Six Sigma ?Who can get beneﬁt fromSix Sigma?Green Beltis the beginningof an exciting journey.Beneﬁts for professionals, organizations studentsand institutes, can be studied at our website.Visit www.benchmarksixsigma.comCase studies from 41 industries.Applications in 13 functions and areas ofinterest.Most experienced and respected trainersand consultants.More than 10,000 Belts trained.Highest recognition and respect acrosssectors.Updated programs with latest inputs.Unique training and facilitationmethodology with Multisensory impact.Complete Range of programs up toMaster Black Belt Training.Regular programs in eight cities.Programs since 2001.Unique after training support throughvery active web based forum and groupactivities.Project completion support andcertiﬁcation at no additional cost.Trainers have crossindustryimplementation and leadershipexperience.Follow-up programs available forinitiating drive within organizations.Recruitment & job support forcompanies and individuals..................
Your Journey with BenchmarkSixSigmaYour Journey with BenchmarkSixSigmaChoose a formatComplete the Foundation CourseLearn in teams during Green BeltCarry out a Practice ProjectHave fun while learningLearn with Minitab SoftwareNetwork and continue learningGet CertiﬁcationGet FREE support for projectProject Completion CertiﬁcateMove to next level when readyMake Six Sigma a way of life123456789101112All Benchmark Six Sigma programs are oﬀered in two formats. Public training andIn-company training. Public training is cost eﬀective for self sponsored and companysponsored participants. Incompany training can be customized as per the needs.As the body of knowledge is vast, some theoretical elements are covered throughpre-course material which is provided to participants on registration. This ensures thatyou have the right basic knowledge to have an eﬀective start with Green Belt training.You will be assigned to a suitable group for team exercises and discussions to help youlearn. Teams are selected carefully so that members have similar focus area.During the Green Belt training, topic speciﬁc case studies are used to help participantsin understanding. You shall get complete data to work on a real project to practice yourlearning and compare your results with the Master Black Belt trainer. Case studies andanalysis outputs serve as useful reference for application at the work place.We believe that learning should never be stressful or boring. Stories, anecdotes andrelevant jokes keep the class alive and provide easy methods to retain learning.Interactive quiz, role plays, group exercises keep your brain cells working.You learn to carry out analysis with the help of globally used Minitab software. The resultoriented application of software is explained during the entire program.Global recognition of the program ensures that certiﬁcation thatyou receive is accepted internationally.Free membership allows you to network with thousands of Six Sigma trainedprofessionals through our unmatched online alumni network available at a PRIVATEFORUM (log in provided only on enrolment in a Benchmark Six Sigma program.Online support from Master Black Belts is provided for the ﬁrst real project that you carryout at your workplace. Collaborative online forum helps in exploring multiple view points.Example projects on the forum provide guidelines. Online discussion provides usefulclues and direction.If you complete a real project within three years of training, you get a project completioncertiﬁcate (optional) at no extra costExplore Black Belt, Lean Management, Master Black Belt certiﬁcation at the right time.Six Sigma is a relentless journey towards fewer defects, higher eﬃciency and higherbeneﬁts for individuals, organizations and society at large. This program is a steppingstone to a new way of life.Post trainingonlinesupportfrom Master Black BeltsCarrying outteamexercisesin a Green Belt Program
Benchmark Six Sigma GreenBeltCourseOutlineBenchmark Six Sigma GreenBeltCourseOutlineOur Six Sigma programs are not just aboutlearning DMAIC methodology. Importantly,theyare about learning scientiﬁc decision makingtechniques which are extremely useful even ifyou are not doing a six sigma project.History of Six SigmaPhilosophy of Six SigmaKey Business DriversStatistical concept behind Six SigmaOverview of DMAIC, DMADVzKaizen, Poka Yoke, 5S, Seven WastesIdentify resistance to changeImplement a plan to counter resistanceTeam formation (Team Stages)Team toolsStakeholder managementSources of project ideas.Project selectionFinalizing the CTQProject CharterTeam Roles and ResponsibilitiesProject scoping with SIPOCCTQ performance characteristicsMeasurement systems analysisProcess mapping (with VA/NVA Analysis)SamplingData types & collection plan(Continuous & Discrete, Sampling)Basic statistics (mean, median, standard deviation, quartiles)Process capability analysisIdentifying X’s using Cause & Eﬀect analysis (Ishikawadiagram)Identifying critical X’s using cause and eﬀect matrixHypothesis testing (Null & Alternate, Types of Errors,P values)Relationship between variables (Correlation, Scatterdiagram)Tests of means, variances, and proportions (t-Tests,ANOVA, Chi-Square)Finding critical X’s using graphical techniques like Pareto’sanalysis, Box plotsFailure modes and eﬀects analysisThe course content meets international criteria.Contact firstname.lastname@example.org for anyqueries about course contentElements in a Process Control PlanRACI matrixStatistical process control (IMR, Xbar-R, C, U, P, NP Charts)Mistake ProoﬁngSustaining improvements (Creating Control Plan, Documentation)Project closureIdea generation (brainstorming, creative Thinking, benchmarking)Comparing alternative solutionsSolution selection tools like Pugh matrixIntroduction to Design of ExperimentsValidation and Implementation of improved processStep 1: Generate Project IdeasStep 2: Select ProjectStep 3: Finalize Project Charter, High Level MapStep 4: Finalize Project Y, Performance standards for YStep 5: Validate Measurement System for YStep 6: Measure Current Performance and GapStep 7: List All Potential X’sStep 8: Identify Critical X’sStep 9: Verify suﬃciency of Critical X’s for the projectStep 10: Generate and Evaluate Alternative SolutionsStep 11: Select and Optimize best solution.Step 12: Pilot, Implement and Validate the solutionStep 13: Implement Control System for Critical X’sStep 14: Document Solution and BeneﬁtsStep 15: Transfer to Process Owner, Project ClosureImportance of Six SigmaLean PrinciplesChange ManagementDeﬁne PhaseMeasure PhaseAnalyse Phase Control PhaseImprove Phase.........................................
Partial List of Clients““Here is Whatour past participantssay about Green BeltCertiﬁcationThe Green Belt Six Sigma Course isinformative and instructional. The ﬂowof the course makes it easy toassimilate various types of bestpractices. Learning is conducted in aninteractive fun way making it easy toremember new ideas andmethodologies for future recall.- Suzanne Da Costa, Vice President,HSBC IndiaThe training has got a systematicapproach in solving problems withbest statistical tools to gain completeconﬁdence.- A.S.Chakravarthy, AssociateGeneral Manager, GMR HIAL AirportThis course improves your analyticalability and thinking process towardsany business problem or personalproblem.- Rahul Singh Jhara, Deputy Manager,AccentureA GB from BSS is like exploring anunknown personal growth vertical.Simply put, unless I had pursued it, Iwould never have come to know whatall am I missing and the tremendouspotential of these methodologies inevery industry.- Abhishek, Student, MBA-Marketing,IBS GurgaonI appreciate the way the instructorconducted the training in 4 days withpractical examples for the participantsto understand it in a better way.- Balasubramanian.Sk, DeputyGeneral Manager, Aditya Birla RetailLimitedPartial List of Clients
About Benchmark Six SigmaFounded in 2001, Benchmark Six Sigma leads the change management workshopsin India, Benchmark utilizes a wide variety of management techniques that haveevolved over centuries to help client organizations and professionals addresschallenges and chart extra-ordinary growth paths.Benchmark workshops have evolved as Industry best oﬀerings in two formats. In thepublic workshops format, we oﬀer globally recognized programs with content andmethodology that can be used in practically any domain. In the customizedin-company workshops format, Benchmark is known for its ability to design anddeliver highly valuable programs with demonstrated applicability. Our in-companyworkshops are oﬀered with or without consulting support.While Benchmark has already initiated conduct of workshops in certain other partsof the world, years 2011 and 2012 are earmarked for initiation of Benchmarkprograms in continents across the globe.Benchmark has industry experience across 41 industry sectors.Want to see SixSigma successstories in a speciﬁcindustry or function?Visit Our Websitewww.benchmarksixsigma.comBenchmark Six SigmaJobPortalExplore jobs and gaincompetitive edge.Recruit people for yourSix Sigma team at no cost.Get short listing support atnominal fee.. .Public TrainingLocationsRegionalOﬃcesBANGALORELevel 14 & 15, Concorde Towers,UB City 1, Vittal Mallya Road,Bangalore - 560001Tel : +email@example.comCHENNAIChennai Citi Centre, Level 6, 10/11,Dr.Radhakrishna Salai,Chennai - 600 004Tel : +firstname.lastname@example.orgKOLKATABF -144, Salt Lake City,Sector -1,Kolkata - 700064Phone: +9193310 email@example.comAHMEDABAD CONTACT DETAILSahmedabad@benchmarksixsigma.comTel: +9193806 15163MUMBAILevel 2, Raheja Centre Point,294 CST Road, Near Mumbai University,Oﬀ Bandra–Kurla Complex,Santacruz (E), Mumbai - 400 098Tel : +9193234 firstname.lastname@example.orgHYDERABADHyderabad Mid-Town1st Floor, Mid Town PlazaRoad No. 1, Banjara Hills,Hyderabad - 500034Tel: +email@example.comPUNE CONTACT DETAILSpune@benchmarksixsigma.comTel : +9193234 32233DUBAIEmirates Towers,Level 41,Sheikh Zayed Road,Dubai- UAE, PO Box 31303Phone: +971 firstname.lastname@example.orgCORPORATE OFFICEBenchmark Six Sigma, The Corenthum2714, Tower A, 7th Floor, A-41, Sector- 62,Noida - 201301MARKETING OFFICE FOR DELHISF 34, Ansal Fortune Arcade,Block K, Sector 18,Noida - 201301Tel : +email@example.comDelhi/NCRAhmedabadMumbaiKolkataPuneHyderabadBangaloreChennaiInspiringMinds,FacilitatingExcellence