Chicago COUNTS Salesforce


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Chicago COUNTS Salesforce

  1. 1. Enabling Growth on the Cloud (Salesforce for Nonprofits, Google Apps) Ben Prozinski Nonprofit Practice Manager Twitter: @benprozinski
  2. 2. Bio – Ben Prozinski • Nonprofit Practice Manager @ Etherios • 10 years in IT consulting – CRM (Oracle CRM, Microsoft CRM, Salesforce) – QA software testing • Technology enthusiast • Summer volunteership for Aspiritech and many years in nonprofit organizations
  3. 3. Agenda • Salesforce - Nonprofit Edition (Donations, Services, Collaboration) • Google Apps - Nonprofit Edition (Email, Documents) • Aspiritech
  4. 4. Who is
  5. 5. 1% Time Equity Product 200,000+ hours community service 9,000+ non-profit clients $20 million + grants
  6. 6. Technology is moving to the Cloud 1960’s 1980’s Today Mainframe Client/server Enterprise Cloud Computing
  7. 7. The Cloud Computing Model Multi-tenant Enterprise solution and service for all customers Automatic Upgrades Pay-as-you-go Real-time IDC White Paper sponsored by “ Cloud Platform Drives Huge Time to Market and Cost Savings”, Doc # 219965, September, 2009
  8. 8. Cloud Delivers Lower Total Cost of On Premises = Hidden Ownership Cloud Computing: 46% Costs Lower TCO1 Licenses No Upfront License Fees Hardware No Hardware Infrastructure Consultants Lower Implementation Costs Infrastructure Free Upgrades Dedicated Staff No Ongoing Maintenance Fees Upgrades Predictable 1Source: Yankee Group: Hosted vs. Premise based Sales Solutions: TCO and Trade Offs
  9. 9. Product Donations and Discounts Driving Huge Impact 9,000+ Nonprofit Customers CY2002 CY2003 CY2004 CY2005 CY2006 CY2007 CY2008 CY2009 CY2010
  10. 10. Foundation Clients Nonprofit clients benefit from a broad innovation pool + 9,000 NPO’s
  11. 11. Strong Growth In New Customers 72,500+ Paying Customers
  12. 12. Serving Nonprofits of Every Shape and Size
  13. 13. And Across Every Segment Arts & Culture Little Kids Rock Health & Human Services Bay Area Video Coalition American Thoracic Society Arts & Bus. Council of Greater Philadelphia Union Rescue Mission Tibet House Family Service Agency SF Cross-Cultural Solutions United Way Susan G Komen National Council on Aging Education KIPP New Leaders for New Schools Breakthrough Collaborative Villanova Faith-Based Northeastern Environment & Animal Christian Broadcasting Network First Church of Christ Scientist Wildlife Victoria Austin Stone Community Church Heal the Bay Mizel Museum Rainforest Alliance Stadia New Church Strategies Nature Conservancy Public / Social Benefit Npower Taproot Donors Choose Center for American Progress Points of Light Foundation
  14. 14. Salesforce Demo Login
  15. 15. Fundraising in the Cloud Donors & Households Real-time Analytics Everything you need to know about every Move with speed and efficiency with the donor – all in one place insight you need to stay on track Affiliations Email & Productivity Learn how everyone is connected to make Work seamlessly with the tools you already stronger connections with your supporters use everyday Marketing & Leads Content Library Run and track campaigns across all No more aimless searching…all of your channels and know where to invest next collateral, right at your fingertips Donations & Recurring Gifts Social Media Integration Manage one-time and recurring donations Wherever your supporters are, you’ll be there. from pledge to collection Join the conversation ECommerce Volunteer & Event Management Quickly set-up and manage online Set-up volunteer tracking and events with the payments from your donors most usable CRM for nonprofits
  16. 16. Nonprofits Managing Every Kind of Mission Recruit, Train and Support Tomorrows Education Leaders Manages program participants through the complete program cycle ensuring increased program effectiveness Connect Homeless With Care to Get Into Housing Track and manage services delivered at events connecting thousands of volunteers with thousands of individuals Transform College Prep Education at Low Income School Provides a platform for students, faculty, parents and advisors to engage and manage the education process Identify and Support Social Entrepreneurs Globally Manage 9 programs globally to empower with tools needed to become Changemakers and measure performance quickly
  17. 17. Yesterday’s Support Center Needs to Evolve Companies invested Constituents (Clients, Donors, Partners) here: are here: Support Center Community Sites
  18. 18. Center for Employment Opportunities Helps Formerly Incarcerated Find Long-Term Employment Easily implemented total solution for case management, workflow, and reporting Customized to manage varied program requirements and enhanced case management Provides better support because now able to follow the progress of program Reports are easily accessible, providing faster response to placement and retention trends
  19. 19. Today, It’s Impossible To Stay On Top of Everything Development Donors Donations
  20. 20. On Facebook, The Insights Come To You Bob Iger CEO, The Walt Disney Company Fortune Brainstorm Tech 2009
  21. 21. With Chatter, Organization Insights Come To You People Documents Apps Mark Silber Qualcomm
  22. 22. Traditional Platforms Are Too Expensive, Complicated & Slow Too Expensive Too Complicated Too Slow 1 Upgrade Integrations 2 Upgrade Software 3 Performance Tuning 4 Patchin 5 g Install Software 6 Set Up Environments
  23. 23. Is A Better Way Open your browser… build your apps… and we take care of the rest. Network Security Authentication Storage Sharing Availability Operating System Integration Monitoring Database Customization Patch Mgmt App Server Web Services Upgrades Web Server API Backup Data Center Multi-Language NOC
  24. 24. Extending Salesforce for Donations and Nonprofit Management
  25. 25. What Drives Adoption? “Easy to Use” Easy to Use Complete Visibility like the Consumer Web For Management Team Adoption Consumer Web Donors & Usability Constituents Visibility Email & Productivity Content Action Library Liz Herbert Forrester Research Source: Customer Relationship Survey conducted June 2009, by an independent third-party MarketTools Inc on 6,000+ Customers randomly selected.
  26. 26. Check out the Nonprofit Starter Pack • Manage complex relationships with What is the Nonprofit individuals and households Starter Pack? • Maximize the value of your relationships Implementation tool to get by tracking affiliations up and running fast • Easily create recurring donations and eliminate tedious manual entry Find out if the Nonprofit Starter Pack is right for you. Visit:
  27. 27. Google Apps • Email • Calendar • Docs • Sites • Chat • Google Voice
  28. 28. Bottom Line for Nonprofits • Salesforce nonprofit edition is free for first 10 users licenses - Enterprise Edition $125 /user/month - $15,000 per year savings • Google Apps nonprofit edition is free for first 50+ user licenses - Premier Edition $50 /user/year - $2,500 per year savings
  29. 29. Aspiritech NFP • Community – Training and • Salesforce vocational rehabilitation (VR) • Google Apps for adults with higher • Google Voice functioning autism (HFA) and Aspergers’s Syndrome • Google Places • Services – Software testing for • LinkedIn application development • YouTube companies and other nonprofits • Facebook • Twitter • • …more
  30. 30. NFP Resources • Salesforce Foundation - Chicago Non-profit User Group (Chicago NPUG) meeting on September 21st • Google Apps • Democracy in Action (Salsa) - •