Transforming Barclays Frontline.
MyZone - The journey so far.
Frontline Help Manager Barclays Retail & Business Bank
Listening to our Staff
Summer of 2012 Barclays held a Global Jam…..
Difﬁcult to Communicate with Branches
Frontline Staff Don’t have email
Focus on Customer Service
Staff have very little time
5 digit pin Internal News
Process & Product Knowledge
External News & Social Media
What do you want next? HR & Payslips
Peer 2 Peer Interaction
MyZone - Built by you
9 operations centres
25,000 UK frontline staff members
Branches on Internet Explorer 6
Intranet a mix of SP2003 / 7 / 10
MyZone - Day 1
MyZone on personal devices & corporate devices
Never Been Done Before…..
We are a Bank - Risk is very high on the agenda!
“Staff tend to spend too long on MySite”
“It is now becoming an overhead, having to manage
the amount inappropriate posts”
“Proﬁle pictures on MySite are unprofessional and
could contain a virus”
Weekly meetings with the risk teams to discuss
new content & app changes.
Data Privacy & Information Risk Management Team
I.T. Development Team
“Can’t let staff have Bank information on
their personal phones”
Risk & Governance Team