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Transforming Barclays Frontline.
!
MyZone - The journey so far.
Ben Parsons
Frontline Help Manager Barclays Retail & Busin...
!
Listening to our Staff
Summer of 2012 Barclays held a Global Jam…..	

!
Difficult to Communicate with Branches	

	

 	

 ...
Challenge
1660 branches	

9 operations centres	

25,000 UK frontline staff members	

Branches on Internet Explorer 6 	

In...
“Staff tend to spend too long on MySite”
“It is now becoming an overhead, having to manage
the amount inappropriate posts”...
MyZone - Meet the Zones
MyZone - NewsZone
MyZone - KnowledgeZone
MyZone - MySite
MyZone - MediaZone
MyZone just keeps evolving…
MyZone - The Global App
Customer App Demonstrations
@DigitalEagles
Videos
Barclays Facebook - https://www.facebook.com/BarclaysUK
YouTube 	

Video 1 - http://www.youtube.com/...
My zone slideshare intranets2014
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My zone slideshare intranets2014

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Published in: Business, Technology

My zone slideshare intranets2014

  1. 1. Transforming Barclays Frontline. ! MyZone - The journey so far. Ben Parsons Frontline Help Manager Barclays Retail & Business Bank
  2. 2. ! Listening to our Staff Summer of 2012 Barclays held a Global Jam….. ! Difficult to Communicate with Branches Frontline Staff Don’t have email Focus on Customer Service Staff have very little time 5 digit pin Internal News Process & Product Knowledge External News & Social Media Video What do you want next? HR & Payslips Personalised Peer 2 Peer Interaction MyZone - Built by you
  3. 3. Challenge 1660 branches 9 operations centres 25,000 UK frontline staff members Branches on Internet Explorer 6 Intranet a mix of SP2003 / 7 / 10 MyZone - Day 1 Task MyZone on personal devices & corporate devices ! Never Been Done Before….. ! We are a Bank - Risk is very high on the agenda!
  4. 4. “Staff tend to spend too long on MySite” “It is now becoming an overhead, having to manage the amount inappropriate posts” “Profile pictures on MySite are unprofessional and could contain a virus” Weekly meetings with the risk teams to discuss new content & app changes. Risk Branch Director Data Privacy & Information Risk Management Team I.T. Development Team “Can’t let staff have Bank information on their personal phones” Risk & Governance Team
  5. 5. MyZone - Meet the Zones
  6. 6. MyZone - NewsZone
  7. 7. MyZone - KnowledgeZone
  8. 8. MyZone - MySite
  9. 9. MyZone - MediaZone
  10. 10. MyZone just keeps evolving…
  11. 11. MyZone - The Global App
  12. 12. Customer App Demonstrations
  13. 13. @DigitalEagles Videos Barclays Facebook - https://www.facebook.com/BarclaysUK YouTube Video 1 - http://www.youtube.com/watch?v=diWTH3QIcuY Video 2 - http://www.youtube.com/watch?v=ProV32AYlpY ! Talking ATMs http://www.youtube.com/watch?v=TGdmLQDi6eA

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