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My zone slideshare intranets2014

Ben Parsons
Ben Parsons
Ben ParsonsBusiness Partner (BBC North) at BBC

My zone slideshare intranets2014

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Transforming Barclays Frontline.
!
MyZone - The journey so far.
Ben Parsons
Frontline Help Manager Barclays Retail & Business Bank
My zone slideshare intranets2014
!
Listening to our Staff
Summer of 2012 Barclays held a Global Jam…..	

!
Difficult to Communicate with Branches	

	

 	

 	

 	

 	

 	

 	

 	

 	

 	

 	

 	

 	

	

 	

 	

 	

 	

 	

 	

 	

 	

 	

 	

 	

 	

 	

 	

 Frontline Staff Don’t have email	

Focus on Customer Service	

 	

 	

 	

 	

 	

 	

 	

 	

 	

 	

 	

 	

 	

	

 	

 	

 	

 	

 	

 	

 	

 	

 	

 	

 	

 	

 	

 	

 	

 Staff have very little time
5 digit pin Internal News
Process & Product Knowledge
External News & Social Media
Video
What do you want next? HR & Payslips
Personalised
Peer 2 Peer Interaction
MyZone - Built by you
Challenge
1660 branches	

9 operations centres	

25,000 UK frontline staff members	

Branches on Internet Explorer 6 	

Intranet a mix of SP2003 / 7 / 10
MyZone - Day 1
Task
MyZone on personal devices & corporate devices	

!
Never Been Done Before….. 	

!
We are a Bank - Risk is very high on the agenda!
“Staff tend to spend too long on MySite”
“It is now becoming an overhead, having to manage
the amount inappropriate posts”
“Profile pictures on MySite are unprofessional and
could contain a virus”
Weekly meetings with the risk teams to discuss
new content & app changes.
Risk
Branch Director
Data Privacy & Information Risk Management Team
I.T. Development Team
“Can’t let staff have Bank information on
their personal phones”
Risk & Governance Team
MyZone - Meet the Zones
Ad

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My zone slideshare intranets2014

  • 1. Transforming Barclays Frontline. ! MyZone - The journey so far. Ben Parsons Frontline Help Manager Barclays Retail & Business Bank
  • 3. ! Listening to our Staff Summer of 2012 Barclays held a Global Jam….. ! Difficult to Communicate with Branches Frontline Staff Don’t have email Focus on Customer Service Staff have very little time 5 digit pin Internal News Process & Product Knowledge External News & Social Media Video What do you want next? HR & Payslips Personalised Peer 2 Peer Interaction MyZone - Built by you
  • 4. Challenge 1660 branches 9 operations centres 25,000 UK frontline staff members Branches on Internet Explorer 6 Intranet a mix of SP2003 / 7 / 10 MyZone - Day 1 Task MyZone on personal devices & corporate devices ! Never Been Done Before….. ! We are a Bank - Risk is very high on the agenda!
  • 5. “Staff tend to spend too long on MySite” “It is now becoming an overhead, having to manage the amount inappropriate posts” “Profile pictures on MySite are unprofessional and could contain a virus” Weekly meetings with the risk teams to discuss new content & app changes. Risk Branch Director Data Privacy & Information Risk Management Team I.T. Development Team “Can’t let staff have Bank information on their personal phones” Risk & Governance Team
  • 6. MyZone - Meet the Zones
  • 11. MyZone just keeps evolving…
  • 12. MyZone - The Global App
  • 14. @DigitalEagles Videos Barclays Facebook - https://www.facebook.com/BarclaysUK YouTube Video 1 - http://www.youtube.com/watch?v=diWTH3QIcuY Video 2 - http://www.youtube.com/watch?v=ProV32AYlpY ! Talking ATMs http://www.youtube.com/watch?v=TGdmLQDi6eA