ICON UK 2013 - Social Intranet for Small Businesses

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Session at ICON UK 2013 in Brighton - There is no excuse of being social. Even a very small company benefits from a social intranet built on IBM Connections. In this session we cover why and how we implemented Connections in our company and how important sharing and leading through social is. Learn from real live use cases how to collaborate openly, easily and efficiently.

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ICON UK 2013 - Social Intranet for Small Businesses

  1. 1. UKLUG 2012 – Cardiff, Wales Social Intranet for Small Businesses Sandra Bühler, Klaus Bild September 2012
  2. 2. UKLUG 2012 – Cardiff, Wales About us…
  3. 3. UKLUG 2012 – Cardiff, Wales Agenda • Why (Objectives) • How (Use cases) • What (Our environment) • Conclusions
  4. 4. UKLUG 2012 – Cardiff, Wales IBM Connections = Major Enterprises? Sure, the official success-stories of implementations of IBM Connections are all about large multinational companies, globally dispersed and acting worldwide, but…
  5. 5. UKLUG 2012 – Cardiff, Wales IBM Connections = Major Enterprises? And we? How could IBM Connections help us, as a very small and locally acting company? Pfäffikon SZ Zürich Widnau
  6. 6. UKLUG 2012 – Cardiff, Wales Why did we implement a Social Intranet?
  7. 7. UKLUG 2012 – Cardiff, Wales Our Objectives of Implementing Social SW • Improving internal communication • Simplification of cooperation • Improving know-how transfer • Protecting and sharing know-how
  8. 8. UKLUG 2012 – Cardiff, Wales Improving internal communication
  9. 9. UKLUG 2012 – Cardiff, Wales How was the communication before TOP DOWN BOTTOM UP 1:1 Verbally Fragmented AMONG PEERS Project BU
  10. 10. UKLUG 2012 – Cardiff, Wales Improving internal communication (Top Down) Organizational communities (CEO, HR, Sales…)
  11. 11. UKLUG 2012 – Cardiff, Wales Improving internal communication Employee handbook
  12. 12. UKLUG 2012 – Cardiff, Wales Improving internal communication (Bottom Up)
  13. 13. UKLUG 2012 – Cardiff, Wales Improving internal communication (among peers) Forum, Status updates (Socializing), @Mentions (Sharing)
  14. 14. UKLUG 2012 – Cardiff, Wales Improving internal communication Marketing Media Gallery (working across business units)
  15. 15. UKLUG 2012 – Cardiff, Wales Simplification of cooperation
  16. 16. UKLUG 2012 – Cardiff, Wales Simplification of cooperation (Processes) Activities – processes, installation checklists, events
  17. 17. UKLUG 2012 – Cardiff, Wales Simplification of cooperation (Transparency) Wikis – Gathering information
  18. 18. UKLUG 2012 – Cardiff, Wales Simplification of cooperation (or how to cut short discussions)
  19. 19. UKLUG 2012 – Cardiff, Wales Improving know-how transfer
  20. 20. UKLUG 2012 – Cardiff, Wales Improving know-how transfer (How to’s)
  21. 21. UKLUG 2012 – Cardiff, Wales Improving know-how transfer (Backoffice / OP)
  22. 22. UKLUG 2012 – Cardiff, Wales Preserve and share know-how
  23. 23. UKLUG 2012 – Cardiff, Wales Preserve and share know-how
  24. 24. UKLUG 2012 – Cardiff, Wales Preserve and share know-how Communities – knowledge containers
  25. 25. UKLUG 2012 – Cardiff, Wales Implementation of our Social Intranet – Our approach
  26. 26. UKLUG 2012 – Cardiff, Wales • Establishing of know-how communities (we are techies) • Appointing community-leaders who are responsible for the content • HR- and Management communities are established *********************************************************************************** • Introduction and training of all employees • Official means of communication are the community blogs of the management and the HR (it is the duty of the employee to follow and to be informed) • Convince the employees -> using positive examples of the benefit when using the social intranet (not only passively, but also actively) • Management and community owners have to be role models *********************************************************************************** • Attitude of sharing and playing an active part in the social intranet is the norm and counts as a professional qualification Pilot phase (2010) Productive since January 2011 Future?
  27. 27. UKLUG 2012 – Cardiff, Wales Our environment - Setup Started with V2.5 V3.0 V3.0.1 V4 (&Cognos) V4.5 (&CCM) INTERNET DMZ INTRANET iOS/Android/BB HTTPS 443 Connections Server DB2/HTTP Server Cognos Server Edge Reverse Proxy Notes/ Connectors/ Browser LDAP Server
  28. 28. UKLUG 2012 – Cardiff, Wales Our environment - Integration Notes Client • Standard Plugin (Activities, Files, Status Updates, Search) deployed with IBM TEM • Still no Embedded Experience Integration -> if you are using a reverse proxy and you have EE working you should come and talk to me!
  29. 29. UKLUG 2012 – Cardiff, Wales Our environment - Integration Sametime • Integration into Connections WebUI through Sametime Proxy
  30. 30. UKLUG 2012 – Cardiff, Wales Our environment - Integration Domino Mail • Integration into Connections WebUI through Connections Mails
  31. 31. UKLUG 2012 – Cardiff, Wales Our environment - Integration Windows Connector • Standard Plugin (MS Explorer, MS Office) deployed with IBM TEM
  32. 32. UKLUG 2012 – Cardiff, Wales Our environment - Customizations • Look and feel • Added a Belsoft Menu • Profiles -> Google Map, Click2Call • Richtext Editor -> (Adding Plugins)
  33. 33. UKLUG 2012 – Cardiff, Wales Our environment – Future Plans • Embedded Experience inside Notes Client • Gamification (i.e. through Kudos Badges) • Adding Notes Views (i.e. through Generic NSF View Widget) • Activity Stream Injections (custom App)
  34. 34. UKLUG 2012 – Cardiff, Wales Numbers don’t lie Number of unique authenticated visitors
  35. 35. UKLUG 2012 – Cardiff, Wales Numbers don’t lie Number of visits Average 1500 visits per month
  36. 36. UKLUG 2012 – Cardiff, Wales Numbers don’t lie 110 new activities
  37. 37. UKLUG 2012 – Cardiff, Wales Numbers don’t lie 237 blog entries
  38. 38. UKLUG 2012 – Cardiff, Wales Numbers don’t lie 133 new wiki pages
  39. 39. UKLUG 2012 – Cardiff, Wales Conclusion
  40. 40. UKLUG 2012 – Cardiff, Wales Conclusion of a new employee «… I never thought that you could shorten the period of vocational adjustment just in having in place something like know-how communities and you can access the know-how of your peers at your finger tips.» «… when I look up some technical information internally first, I can be sure, that the relevance is much higher and I trust the source.»
  41. 41. UKLUG 2012 – Cardiff, Wales Conclusion of the management after more than two years Our Objectives of Implementing Social Software were all achieved Improving internal communication Simplification of cooperation Improving know-how transfer Protecting and sharing know-how Some challenges remain Critical mass (10% rule doesn’t work) File Explorer in mind (where exactly is…) Finding time to contribute during busy days Change Management (organisational)
  42. 42. UKLUG 2012 – Cardiff, Wales My personal conclusion «Our social intranet is a success story … but language skills and communication skills are more important than ever.»
  43. 43. UKLUG 2012 – Cardiff, Wales Questions?
  44. 44. UKLUG 2012 – Cardiff, Wales Contact us belsoft.ch youtube.com/belsoftag slideshare.com/belsoft slideshare.com/kbild linkedin.com/pub/sandra-bühler/10/48a/628/ linkedin.com/in/kbild twitter.com/sandrach twitter.com/kbild kbild.ch

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