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CONTROLLING
Monitoring and
Evaluation                  Planning Concepts
                                    and Tools
Tools in Monitoring       •Analyzing the
and Evaluation            External
                          Environment
Managing                  •Analyzing the
Finances and              Internal
Other Resources           Organizational
                          Context
                          •Setting
                          Directions /
                          Planning Matrix



                      Analyzing Systems
                      and Structures
The Control Process
• Control is the process of assuring that
  organization plans, programs & specific
  tasks are carried out effectively & efficiently.
• Plans & programs are usually translated into
  quantitatively measured targets, for control
  purposes these targets are made the
  responsibilities of individuals/units.
• The process of monitoring the
  implementation performance of plans &
  programs as well as evaluating their
  realization is called Management Control.
Programs and plans
    are laid down to
    respond to real
    needs and concerns

                             Pastoral                          Concern / Issue
                            Concern /                           Responded
                              Issue




                                                         Process: leads us
Monitoring and evaluation are essential in               to concrete
controlling the process. They are organic parts of the   responses to
program / project . M and E enable the manager to        identified needs or
take a pulse and facilitate feedbacking. It makes        concerns
projects and programs effective. Constant learning
from experience enhances capacity of implementers
to respond to pastoral concerns.
Monitoring is the systematic collection and analysis of
information while the implementation of an activity, program
or project is on progress. It is based on activities and
measurements of success that are laid down.

Evaluation is a formal and systematic assessment whether
the laid down objectives are achieved or not. It compares the
actual processes and results with the planned processes and
results .
                               Monitoring
  Planning                   Implementation

               Eval.             Eval.              Eval.

                                Midterm /
            Appraisal/ Ex       Formative     Terminal / Ex -post
          -ante Evaluation      Evaluation       Evaluation
WHY?
       Monitoring                           Evaluation

• intended achievements         • to determine whether the set
  can be compared with            objectives were appropriate
  actual achievements             for the identified concerns
                                  and needs
• to recognize successes
                                • to know if the program or
• to identify deviations          project was able to realize
                                  its intended purposes
• to anticipate problems or
  challenges                    • to know if the planned
                                  processes were done; the
• to make necessary and           strategies effective
  timely corrective action
WHY?
       Monitoring                            Evaluation

• to steer implementation        • to know if resources at hand
  towards realizing the            were properly used
  objectives
                                 • to know the broader and
• to determine whether             longer effects and side
  resources are sufficient         effects of the program
  and are being well used
                                 • to further improve
• to assess whether                programs and their
  capacity is sufficient and       management
  appropriate
                                 • to generate knowledge that
                                   can be shared
Comparison
        Monitoring                                       Evaluation

• collection, analysis and              • review of program or project
  understanding of relevant               performance and impact on
  information to make timely              target groups
  necessary and corrective
  actions.
• project managers, can be              • evaluators - external/
  external, activities and                internal, impact of project
  budget figures
• ongoing-continuous                    • Periodic
                                                Impact
                                                (significant results or difference)

                          Effectiveness
                          (achivement of objectives)

 Efficiency
 (maximum output with less input)
Monitoring and Evaluation in the Logframe


             Intervention       Verifiable   Sources of      Assumptions
                 Logic          Indicators   verification

Overall             T
Objectives   IM PAC

Project                 E   S
                                             EVALUATION
Purpose           TCO M
             OU

                    S
Results          PUT
             OU T
                                             MONITORING
Activities                 S    Means                 Cost
                 CTI VITIE
             A
                                                             Pre-
                                                             condictions
MONITORING

•is a management task which ensures continuous review
and assessment of the inputs, transformation processes
and outputs of the project. It takes place at all levels of
management.

• is a communication process among the different actors
involved in order to reach a common understanding of the
achievement of the planned results or objectives.

• involves comparison of the actual progress against plans to
identify necessary remedial or corrective measures.

• uses both formal reporting and informal communication
flows.
Designing A Monitoring
System

1.Define the management structure
2.Clarify Objectives
3.Select Information Chapters
4.Formulate Managers Questions
5.Determine Indicators
6.Define Information Flow and
Responsibilities
Designing A Monitoring System

 1.Define the management structure

Board

Coop Manager

Education Committee

Coordinating Body

Education Officer
Designing A Monitoring System

 1.Define the management structure

Board                monitor overall direction and progress of strategic
                     plan implementation

Coop Manager         monitor delivery of services, functioning of
                     coop staff

Education            monitor implementation of education program,
Committee            coordination with staff and consultants

Coordinating Body      monitor activities, schedules – their coordination

Education Officer monitor actual training, budget and resource
                     procurement and use
Designing A Monitoring System


2. Clarify Objectives

 Output       R1. Members’ attitudes and skills are further developed


              1.1 Contact and seek commitment from NGOs for consultancy
 Activities   and support for education

              1.2 Conduct an education and training needs assessment.

              1.3 Design a responsive education and training program

              1.4 Implement and evaluate the program
Designing A Monitoring System

3. Select Information Chapters
 Monitoring Input: Finance, Resource Person, Training
 Materials, Venue
 Monitoring of the Process (throughput): planned
 activities, personnel performance, partnership and
 coordination

 Monitoring Output: Results of training / changes on the
 participants (knowledge, attitudes, skills )

 Monitoring Reaction: effect of training (purpose level)
 impact of training (overall objective level)

 Monitoring of the Context: assumptions, unforeseen
 events
Designing A Monitoring System

4. Formulate Managers Questions
 Monitoring Input:
 •Is the budget made available and well used?
 •Are there available and capable resource persons?
 •Are quality training materials adequate and available?

 Monitoring of the Process (throughput):
 •Are the planned activities done as scheduled? Did they
 cover the target number :participants, contacts?
 •How did the staff / resource person perform their
 function?
 •How strong and substantial are the partnerships with
 NGOs?
 Monitoring Output:
 •What are the skills and knowledge developed?
Designing A Monitoring System

5. Determine Indicators
 Input:
 •Budget and actual expenses; items on budget or excess
 spending
 •Number and qualification of resource persons?
 •# materials per module per participant, quality of
 materials?
 Monitoring of the Process (throughput):
 •Activities implemented and not implemented
 •# of participants targeted and actually involved
 •Tasks performed and not performed by staff
 •MOA covers resource person, materials and budget
 counterpart within defined timeframe 2 years.
Designing A Monitoring System

  6. Define Information Flow and Responsibilities

Responsible   Data to be   Where     How     Who receives   When
  Person      Collected                      Information




Who in the structure          What data         Where can it
is responsible in             /information      be found? In
collecting the                needs to be       the org / or
information / data?           collected?        outside?
Designing A Monitoring System

  6. Define Information Flow and Responsibilities

Responsible   Data to be   Where    How     Who receives   When
  Person      Collected                     Information




How will the data be            Who will        When should
  retrieved and               receive and       the data be
   packaged /                   use the           given?
    presented                    data?
Designing A Monitoring System
  6. Define Information Flow and Responsibilities
  Example: Monitoring expenditures for training and education o
  of Dinagat coop members
Responsible    Data to be        Where              How          Who receives      When
  Person       Collected                                         Information
                                                 Document                         At most 3
                  Actual      In office from
                                               expenses and                      days every
 Education     expenses for      receipts,                         Finance
                                                  put it in a                   after training
  Officer     education and   other finance                        Officer
                                                liquidation                     or education
                 training      documents
                                                   report                       session held
               Amount of                         Post actual
                              Liquidation
                 actual                        expenses and
  Finance                     reports and                           Coop        Every end of
               expense in                        put it into a
  Officer                       budget                             Manager       the month
               relation to                        monthly
                               schedule
                 budget                        finance report
                 Budget                          Write a                          Every six
  Coop        released and       Finance         budget            Board          months
 Manager          funds          Report        performance       Chairperson    during Board
Designing A Monitoring System
   Example: Monitoring the implementation of education and
   training activities
 Resp.         Data to be          Where           How        Who receives      When
 Person        Collected                                      Information
                  Actual                         Document
            proceedings and                      and write                    At most a
Documen-                            Actual                     Education
               evaluation                       proceedings                   week after
   ter                             training                     Officer
                results of                     and summary                     training
                trarining                        evaluation
                                                Review all
            # of participants,   Proceedings
                                                documents
Education   their evaluations        and                         Coop         Every two
                                                and write
 Officer    and insights from     Evaluation                    Manager        months
                                                 progress
                 training         Summary
                                                  report
              Data on the
                                                Write a bi-                    Every six
            overall progress      Office /
 Coop                                            annual         Board          months
              of training         progress
Manager                                         progress      Chairperson    during Board
               program             report
                                                 report                        meeting
            implementation
Visualising the Monitoring Data
Simple Matrix for Control
 Planned Targets    Actual   Mitigating Factors   Recommendation
                                                     for Action




Activity Calendar
Gantt Charting




Bar Graphs
EVALUATION

An examination as systematic and objective as possible of an
on-going or completed project or programme, its design,
implementation and results, with the aim of determining its
efficiency, effectiveness, impact, sustainability and relevance
of the objectives.

      Impact           (including side-effects or not)
      effectiveness    (realising intended purposes)
      outputs          (doing what was planned to be done)
      efficiency       (proper use of resources)
      inputs           (making available what was planned)
      sustainability   (basically, involving dimensions of time
                        and organisation related to effect and
                        impact)
Evaluation is the systematic collection of information about the
activities, characteristics, and outcomes of programs to make
judgments about the project, improve project effectiveness,
and/or inform decisions about future programming.
                                                M.Q.Patton (1997
luat ion?
          r is eva
Wh   at fo
Utilization-Focused Evaluation

Commitment to intended use by intended users should be the
driving force in an evaluation.

Strategizing about use is ongoing and continuous from the
beginning of the evaluation.

Evaluations should be user–oriented and their primary intended
users should be identified.
People’s Participation in Evaluation

“Participatory monitoring and evaluation is not just a matter of
using participatory techniques within a conventional
monitoring and evaluation setting. It is about radically
rethinking who initiates and undertakes the process, and who
learns or benefits from the findings.”
                      —Institute of Development Studies, 1998
Example: Dinagat Cooperative
Evaluation is a close look at the actual
                                                    Objectively Verifiable
turnout of the plan implementation and
                   Intervention Logic                    Indicators
compare it to what is the laid down
Overall
            Improved quality of life
measurement of achievement – the
Objectives
objectively verifiable indicators.                  7 become facilitators in conflict
Project        Cooperative is strengthened and
Purpose        sustained                            resolution meetings, 5 become farm
Evaluation comes easy with clearly                  consultants
defined OVIs.
          R1. Members’ attitudes and skills are     70% of those who have finished
Results                                             courses indicated understanding of
              further developed
                                                    the concepts and development of
 Evaluation comes easy with an                      skills and affirmed the courses are
 efficient monitoring system that                   relevant and useful for the coop
 provides theContact and seek commitment from
Activities  1.1 needed data and                     At least 3 NGOs commit and signed
                                                    MOA with the coop to help education,
 documents to for consultancy and support for
            NGOs verify actual
                                                    provide materials
            education
 achievement.
            1.2 Conduct an education and training    At least 3 assessment tools are
             needs assessment.                      developed and utilized gathering data
                                                    from 80% of the members
Evaluation comes easy with people                   Program of 10 courses laid down to
         1.3 Design a responsive education and
who are willing program back and learn,
         training to look                           develop 5 priority needed knowledge,
                                                    skills and attitudes
Here is a sample monitoring information flow and responsibilities table:Responsible    Data to be      Where     How        Who receives    When  Person       Collected                      InformationEducation      - # of          Training  Verbal     Coop Manager   After eachOfficer        participants    venue     report                 training                - Content                     Written                covered                       report                - Feedback                     Excel                from                           sheet                participantsCoop           - Budget        Finance   Financial  Board          MonthlyManager        utilization     records   report                - # of                         Board          Quarterly                trainings                      meeting                conductedBoard          - Overall       Reports   Board      Members        Annual                progress                      meeting                   toward goalsThis defines
Here is a sample monitoring information flow and responsibilities table:Responsible    Data to be      Where     How        Who receives    When  Person       Collected                      InformationEducation      - # of          Training  Verbal     Coop Manager   After eachOfficer        participants    venue     report                 training                - Content                     Written                covered                       report                - Feedback                     Excel                from                           sheet                participantsCoop           - Budget        Finance   Financial  Board          MonthlyManager        utilization     records   report                - # of                         Board          Quarterly                trainings                      meeting                conductedBoard          - Overall       Reports   Board      Members        Annual                progress                      meeting                   toward goalsThis defines
Here is a sample monitoring information flow and responsibilities table:Responsible    Data to be      Where     How        Who receives    When  Person       Collected                      InformationEducation      - # of          Training  Verbal     Coop Manager   After eachOfficer        participants    venue     report                 training                - Content                     Written                covered                       report                - Feedback                     Excel                from                           sheet                participantsCoop           - Budget        Finance   Financial  Board          MonthlyManager        utilization     records   report                - # of                         Board          Quarterly                trainings                      meeting                conductedBoard          - Overall       Reports   Board      Members        Annual                progress                      meeting                   toward goalsThis defines

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Learning_Unit_3
 
Construction Management in Developing Countries, Lecture 10
Construction Management in Developing Countries, Lecture 10Construction Management in Developing Countries, Lecture 10
Construction Management in Developing Countries, Lecture 10
 
Administration and Supervision in Evaluation
Administration and Supervision in EvaluationAdministration and Supervision in Evaluation
Administration and Supervision in Evaluation
 

Here is a sample monitoring information flow and responsibilities table:Responsible Data to be Where How Who receives When Person Collected InformationEducation - # of Training Verbal Coop Manager After eachOfficer participants venue report training - Content Written covered report - Feedback Excel from sheet participantsCoop - Budget Finance Financial Board MonthlyManager utilization records report - # of Board Quarterly trainings meeting conductedBoard - Overall Reports Board Members Annual progress meeting toward goalsThis defines

  • 2. Monitoring and Evaluation Planning Concepts and Tools Tools in Monitoring •Analyzing the and Evaluation External Environment Managing •Analyzing the Finances and Internal Other Resources Organizational Context •Setting Directions / Planning Matrix Analyzing Systems and Structures
  • 3. The Control Process • Control is the process of assuring that organization plans, programs & specific tasks are carried out effectively & efficiently. • Plans & programs are usually translated into quantitatively measured targets, for control purposes these targets are made the responsibilities of individuals/units. • The process of monitoring the implementation performance of plans & programs as well as evaluating their realization is called Management Control.
  • 4. Programs and plans are laid down to respond to real needs and concerns Pastoral Concern / Issue Concern / Responded Issue Process: leads us Monitoring and evaluation are essential in to concrete controlling the process. They are organic parts of the responses to program / project . M and E enable the manager to identified needs or take a pulse and facilitate feedbacking. It makes concerns projects and programs effective. Constant learning from experience enhances capacity of implementers to respond to pastoral concerns.
  • 5. Monitoring is the systematic collection and analysis of information while the implementation of an activity, program or project is on progress. It is based on activities and measurements of success that are laid down. Evaluation is a formal and systematic assessment whether the laid down objectives are achieved or not. It compares the actual processes and results with the planned processes and results . Monitoring Planning Implementation Eval. Eval. Eval. Midterm / Appraisal/ Ex Formative Terminal / Ex -post -ante Evaluation Evaluation Evaluation
  • 6. WHY? Monitoring Evaluation • intended achievements • to determine whether the set can be compared with objectives were appropriate actual achievements for the identified concerns and needs • to recognize successes • to know if the program or • to identify deviations project was able to realize its intended purposes • to anticipate problems or challenges • to know if the planned processes were done; the • to make necessary and strategies effective timely corrective action
  • 7. WHY? Monitoring Evaluation • to steer implementation • to know if resources at hand towards realizing the were properly used objectives • to know the broader and • to determine whether longer effects and side resources are sufficient effects of the program and are being well used • to further improve • to assess whether programs and their capacity is sufficient and management appropriate • to generate knowledge that can be shared
  • 8. Comparison Monitoring Evaluation • collection, analysis and • review of program or project understanding of relevant performance and impact on information to make timely target groups necessary and corrective actions. • project managers, can be • evaluators - external/ external, activities and internal, impact of project budget figures • ongoing-continuous • Periodic Impact (significant results or difference) Effectiveness (achivement of objectives) Efficiency (maximum output with less input)
  • 9. Monitoring and Evaluation in the Logframe Intervention Verifiable Sources of Assumptions Logic Indicators verification Overall T Objectives IM PAC Project E S EVALUATION Purpose TCO M OU S Results PUT OU T MONITORING Activities S Means Cost CTI VITIE A Pre- condictions
  • 10. MONITORING •is a management task which ensures continuous review and assessment of the inputs, transformation processes and outputs of the project. It takes place at all levels of management. • is a communication process among the different actors involved in order to reach a common understanding of the achievement of the planned results or objectives. • involves comparison of the actual progress against plans to identify necessary remedial or corrective measures. • uses both formal reporting and informal communication flows.
  • 11. Designing A Monitoring System 1.Define the management structure 2.Clarify Objectives 3.Select Information Chapters 4.Formulate Managers Questions 5.Determine Indicators 6.Define Information Flow and Responsibilities
  • 12. Designing A Monitoring System 1.Define the management structure Board Coop Manager Education Committee Coordinating Body Education Officer
  • 13. Designing A Monitoring System 1.Define the management structure Board monitor overall direction and progress of strategic plan implementation Coop Manager monitor delivery of services, functioning of coop staff Education monitor implementation of education program, Committee coordination with staff and consultants Coordinating Body monitor activities, schedules – their coordination Education Officer monitor actual training, budget and resource procurement and use
  • 14. Designing A Monitoring System 2. Clarify Objectives Output R1. Members’ attitudes and skills are further developed 1.1 Contact and seek commitment from NGOs for consultancy Activities and support for education 1.2 Conduct an education and training needs assessment. 1.3 Design a responsive education and training program 1.4 Implement and evaluate the program
  • 15. Designing A Monitoring System 3. Select Information Chapters Monitoring Input: Finance, Resource Person, Training Materials, Venue Monitoring of the Process (throughput): planned activities, personnel performance, partnership and coordination Monitoring Output: Results of training / changes on the participants (knowledge, attitudes, skills ) Monitoring Reaction: effect of training (purpose level) impact of training (overall objective level) Monitoring of the Context: assumptions, unforeseen events
  • 16. Designing A Monitoring System 4. Formulate Managers Questions Monitoring Input: •Is the budget made available and well used? •Are there available and capable resource persons? •Are quality training materials adequate and available? Monitoring of the Process (throughput): •Are the planned activities done as scheduled? Did they cover the target number :participants, contacts? •How did the staff / resource person perform their function? •How strong and substantial are the partnerships with NGOs? Monitoring Output: •What are the skills and knowledge developed?
  • 17. Designing A Monitoring System 5. Determine Indicators Input: •Budget and actual expenses; items on budget or excess spending •Number and qualification of resource persons? •# materials per module per participant, quality of materials? Monitoring of the Process (throughput): •Activities implemented and not implemented •# of participants targeted and actually involved •Tasks performed and not performed by staff •MOA covers resource person, materials and budget counterpart within defined timeframe 2 years.
  • 18. Designing A Monitoring System 6. Define Information Flow and Responsibilities Responsible Data to be Where How Who receives When Person Collected Information Who in the structure What data Where can it is responsible in /information be found? In collecting the needs to be the org / or information / data? collected? outside?
  • 19. Designing A Monitoring System 6. Define Information Flow and Responsibilities Responsible Data to be Where How Who receives When Person Collected Information How will the data be Who will When should retrieved and receive and the data be packaged / use the given? presented data?
  • 20. Designing A Monitoring System 6. Define Information Flow and Responsibilities Example: Monitoring expenditures for training and education o of Dinagat coop members Responsible Data to be Where How Who receives When Person Collected Information Document At most 3 Actual In office from expenses and days every Education expenses for receipts, Finance put it in a after training Officer education and other finance Officer liquidation or education training documents report session held Amount of Post actual Liquidation actual expenses and Finance reports and Coop Every end of expense in put it into a Officer budget Manager the month relation to monthly schedule budget finance report Budget Write a Every six Coop released and Finance budget Board months Manager funds Report performance Chairperson during Board
  • 21. Designing A Monitoring System Example: Monitoring the implementation of education and training activities Resp. Data to be Where How Who receives When Person Collected Information Actual Document proceedings and and write At most a Documen- Actual Education evaluation proceedings week after ter training Officer results of and summary training trarining evaluation Review all # of participants, Proceedings documents Education their evaluations and Coop Every two and write Officer and insights from Evaluation Manager months progress training Summary report Data on the Write a bi- Every six overall progress Office / Coop annual Board months of training progress Manager progress Chairperson during Board program report report meeting implementation
  • 22. Visualising the Monitoring Data Simple Matrix for Control Planned Targets Actual Mitigating Factors Recommendation for Action Activity Calendar
  • 24.
  • 25. EVALUATION An examination as systematic and objective as possible of an on-going or completed project or programme, its design, implementation and results, with the aim of determining its efficiency, effectiveness, impact, sustainability and relevance of the objectives. Impact (including side-effects or not) effectiveness (realising intended purposes) outputs (doing what was planned to be done) efficiency (proper use of resources) inputs (making available what was planned) sustainability (basically, involving dimensions of time and organisation related to effect and impact)
  • 26. Evaluation is the systematic collection of information about the activities, characteristics, and outcomes of programs to make judgments about the project, improve project effectiveness, and/or inform decisions about future programming. M.Q.Patton (1997
  • 27. luat ion? r is eva Wh at fo Utilization-Focused Evaluation Commitment to intended use by intended users should be the driving force in an evaluation. Strategizing about use is ongoing and continuous from the beginning of the evaluation. Evaluations should be user–oriented and their primary intended users should be identified.
  • 28. People’s Participation in Evaluation “Participatory monitoring and evaluation is not just a matter of using participatory techniques within a conventional monitoring and evaluation setting. It is about radically rethinking who initiates and undertakes the process, and who learns or benefits from the findings.” —Institute of Development Studies, 1998
  • 29. Example: Dinagat Cooperative Evaluation is a close look at the actual Objectively Verifiable turnout of the plan implementation and Intervention Logic Indicators compare it to what is the laid down Overall Improved quality of life measurement of achievement – the Objectives objectively verifiable indicators. 7 become facilitators in conflict Project Cooperative is strengthened and Purpose sustained resolution meetings, 5 become farm Evaluation comes easy with clearly consultants defined OVIs. R1. Members’ attitudes and skills are 70% of those who have finished Results courses indicated understanding of further developed the concepts and development of Evaluation comes easy with an skills and affirmed the courses are efficient monitoring system that relevant and useful for the coop provides theContact and seek commitment from Activities 1.1 needed data and At least 3 NGOs commit and signed MOA with the coop to help education, documents to for consultancy and support for NGOs verify actual provide materials education achievement. 1.2 Conduct an education and training  At least 3 assessment tools are needs assessment. developed and utilized gathering data from 80% of the members Evaluation comes easy with people Program of 10 courses laid down to 1.3 Design a responsive education and who are willing program back and learn, training to look develop 5 priority needed knowledge, skills and attitudes