The uprooted enterprise. ICT for the any3-economy.
Belgacom Enterprise Business Unit | Large enterprises
The uprooted enterprise.
Making the most of the any³-economy.
A tree can´t free itself from its roots
Your company can. Thanks to ICT
Let’s compare a hundred-year-old tree with a
centenarian company. The tree will still have the
same roots, branches and fruits after a century.
But a successful business will have undergone some
major changes during that same period. In those
hundred years it will have adapted its old habits,
systems and locations more than once.
2 | Belgacom Enterprise Business Unit | ICT for the any3-economy
That’s why we call it the ‘uprooted enterprise’: An uprooted enterprise is a company which
a business which detaches from its traditional has made a clean break with its historical
roots and follows new paths. background. It evolves at the pace of the changing
A tree doesn’t have that kind of flexibility, but economical context.
a business does. It is eager to make use of the An uprooted enterprise uses ICT as an enabler and
opportunities offered by the market. It sees driver for sustainable growth and profit.
challenges and accepts them.
Your familiar business
environment is changing.
You opt for flexibility
We are living in the any3-economy: we work and
communicate anywhere, anytime and anyhow.
People and companies are working together closely,
regardless of physical location, time or devices.
4 | Belgacom Enterprise Business Unit | ICT for the any3-economy
“Eleven channels are available for
customers to get in touch with the
bank. Regardless of where they are or
which device is available to them: their
banking activities never stop.”
Benoit Görtz, Head of IT Strategy &
Development Architecture at Dexia
This evolution is having a substantial impact on and the Gulf States are also rapidly expanding.
all businesses. It affects every process and every We are also moving from a product to a
relationship between staff, customers, suppliers service economy.
and partners. Familiar conventions are coming under pressure.
And, on top of this, the center of gravity of the We are doing business across all national borders on
world economy is shifting to the East: China and the internet, at any time of day. In this respect ICT is
India are becoming increasingly major players. an enabler and driver for new business models.
The economies of countries such as Brazil, Russia
Change brings new
Environment and security
as a choice.
6 | Belgacom Enterprise Business Unit | ICT for the any3-economy
“Green ICT is important to us.
We use green energy and work with
low-energy LCD monitors.
Lights are automatically switched on
and off. Green technology is part of our
Kalman Tiboldi, CIO bij TVH
An uprooted enterprise goes for green ICT. It It also attaches great importance to security,
guarantees products and services at the lowest because new technology also entails new risks.
ecological cost. It works with green components in That is why securing the ICT environment to the
order to deliver green products and services. maximum extent is considered a top priority.
At the same time, an uprooted enterprise makes
sure that its employees travel only when absolutely
necessary, thus reducing its ecological footprint.
the basis of a new
8 | Belgacom Enterprise Business Unit | ICT for the any3-economy
Internet companies are booming everywhere.
They are using the latest technological developments
and wrapping them up in an entirely new business model.
Service companies are turning to internet technology
en masse. Based on the technology, they succeed in
developing profitable concepts.
Mobility at “Staff have to be able to access
the speed of light applications always, everywhere
and by means of any device. The new
An uprooted enterprise thrives on mobility. generation of employees thinks
Everyone in it is mobile: staff, suppliers, that goes without saying.”
customers and partners. An uprooted Luc Chauvin, ICT Manager
enterprise also mobilizes its processes, in the Flemish government
to make sure that they are available
worldwide. The whole world is its field
Traditional businesses – where all ICT strengthens Teamwork contributes
departments are housed in the same
building – are definitely outdated. R&D,
customer relations to success
production, back office, service centers, ICT will help you improve the contact with ICT is indispensable for allowing staff to
sales, marketing: un uprooted company your customers, for instance by relying work anywhere. At the same time, it is a
selects the ideal location, wherever that more on automation. real challenge to keep field staff involved in
may be, for each individual task. your enterprise.
A customer orders a book? This order
Today, mobility is the essence of everything will automatically trigger a process Another issue which can be supported by
that goes on in an enterprise. Everything which controls the supply chain of all ICT: by making the same functionalities
that exists in digital format is available at partners involved. available to those mobile employees as to
the speed of light: orders, invoices, stock the office staff.
data, text, multimedia …
Flexibility through brightens up staff
The staff of an uprooted enterprise is also
technology required to digest many changes. They
Thanks to the latest technology, an are expected to be able to work always
uprooted enterprise can adopt a flexible and everywhere with access to company
attitude in the new market environment. applications and business data and by
It allows its activities to evolve smoothly at means of any available device. A workplace
the pace of the market changes. is no longer a fixed physical location.
Customers want to be able to count on its Employees do their work at the office, but
services immediately: ad hoc, user-friendly also at home, at customer sites, on the
and at a fair price. They also want it at any train, in the airport or a parking area along
location and with every possible device. the freeway. They have access to company
applications wherever they go.
An uprooted enterprise provides its
services when customers ask for them. Moreover, these applications have to be
In so doing, they also take the personal simple, transparent and consistent. There
profile of these customers into account. should be no difference in using them at
the office or “on the road”
The uprooted enterprise
connects business and ICT
Business and ICT are inseparable for an uprooted enterprise. That’s why
it is important to be able to count on a reliable ICT partner. A partner
who is able to mobilize your people, processes and data. To implement
the convergence between landline and mobile networks. To manage
your networks, infrastructure, applications and security alike. And
finally, to give advice about cost control and shifting to innovative
and green ICT.
Belgacom is, together with Proximus and Telindus, your ideal
Facts & figures Social responsibility
• Belgian operator • Every employee attends an
• Autonomous company average of 34 hours of training
public enterprise a year
• Convergent offer • 89% of employees attend at least
one training a year
• International range of action
• 25% renewable energy
• Listed on Euronext
• Special program for
• The Belgian state
owns 50% + 1 share
• Special program for reduced
• 17.500 employees
• EUR 6 billion turnover
• 84% of all purchase orders
• Net income EUR 800 million are sent electronically
10 | Belgacom Enterprise Business Unit | ICT for the any3-economy
Belgacom Group wants to close the digital gap between the
promotion of electronic services and a wide
• Staff & Support groups together all of the
transversal functions which support the
Belgacom is the leading operator in range of innovative applications. Group´s activities.
Belgium and has a broad experience
with different customer groups: private Enterprise
individuals, professionals, companies
Business Unit Strategy and mission
and institutions. Belgacom’s continuous Belgacom wants to be a preferred partner,
innovation has resulted in a comprehensive The operational structure of Belgacom is providing intuitive end-to-end solutions
range of products and solutions for landline based on four pillars: which combine mobile telephony with IT
and mobile networks. and media. By means of these solutions you
• Private clients are served in the
Belgacom Group offers complete can better organize and even enrich the
Consumer Business Unit.
quadruple-play solutions integrating combination of your professional tasks and
• The Enterprise Business Unit of your private life. Belgacom also commits
landline and mobile telephony, internet
Belgacom Group fulfills the ICT needs of to simplifying your ICT environment by
and television. The group is committed to
professional clients. offering managed solutions, with a quality
fulfilling the expectations of its professional
and residential customers. • The networks and the IT services guarantee. Finally, Belgacom wants to be
are housed in a central unit: Service the leading network-centric ICT service
Belgacom innovates in order to anticipate Delivery Engine. provider in Belgium – and a reference
future needs of customers by means of for Europe.
the latest technology. Belgacom also
Belgacom, together with Telindus, has invested heavily In combination with the high-quality Belgacom
in developing expertise in terms of ICT and connectivity. International Carrier Services network and the Belgacom
Belgacom is the leading ICT integrator in Belgium, Explore platform, Belgacom Group offers cross-border
France and the Netherlands – also for cross-border managed services involving connectivity.
Thanks to ICT.
12 | Belgacom Enterprise Business Unit | ICT for the any3-economy
Uprooted enterprises have a way of increasing customer satisfaction.
The involvement and satisfaction of their staff increase and their
operational activities improve. Is that what you would like too?
If so, just like other uprooted enterprises, you will have to be flexible
about locations and communicate smoothly with staff, customers,
suppliers and partners. You will also have to provide flexible processes
with mobile employees and devices.
Belgacom’s customized services and solutions are here to help you:
ICT Propositions ICT Services
Belgacom offers you end-to-end ICT solutions. ICT is extremely important for an uprooted
Belgacom builds solutions on six pillars: enterprise. However, ICT does not necessarily
belong to your company’s core activities.
• Enterprise Network
The network which carries all the If not, Belgacom has several formulas which
electronic traffic. allow you to leave the actual ICT support to us
• Enterprise Datacenters • Consult
The location where applications run and Belgacom has a sound plan for the
where data are stored. organization of your ICT environment.
You can call on us for strategic and
• Enterprise Security technical consultancy.
The solution for conducting your
Belgacom sets up the ICT environment you
• Enterprise Collaboration need. We integrate all aspects of the ICT
The way to let staff, customers, suppliers side of your enterprise: implementation,
and partners work together efficiently validation, service provision at the time
and productively. of installation, program and project
• Enterprise Applications
The business processes are contained • Manage
in applications. Belgacom is in charge of the operational
support of your ICT environment. We
• Enterprise Mobility assure continuous improvement of
Everything is mobile in the any³-economy: your ICT tools and manage everything,
people, machines and processes. including monitoring and maintenance.
Leave your ICT entirely to Belgacom.
We take charge of the complete
management of the outsourcing agreement.
We balance flexibility and expenses by
means of innovation, in a continual
An uprooted enterprise works almost fully electronically. All business
processes are contained in applications. Staff, customers, suppliers
and partners count on the availability of those applications. You have
to be able to rely on a network and a datacenter which guarantees
performance, mobility and security.
Enterprise Enterprise Enterprise
Network Datacenters Security
In the any³-economy The datacenter is the Everything is handled
your applications have to driving force behind all your electronically: communication
be accessible – everywhere. business processes. with customers, stock
Therefore the network is management follow-up, orders,
essential for your payments …
business operations. In the any³-economy, more and more
applications will be accommodated
on your network. You have ICT needs You have a large amount of
You want to provide your company in the area of housing, hosting and confidential information which is
with an intelligent, flexible, easily- workplace – either onsite under your stored electronically. It concerns
expandable network infrastructure, own management or in a central information about the strategy of your
ranging from a PC in your smallest datacenter. Because data volume are enterprise and its financial situation,
branch to a server farm in your continuing to grow, there’s a need for a personal information about your staff
datacenter or headquarters. With the datacenter with sufficient – preferably and customers, information about
Belgacom Explore service platform green – capacity, guaranteed intellectual property … That is why
you have a comprehensive portfolio availability and the possibility to adequate security is a must. Trust
of LAN, WAN, ICT services and cover peak moments. We offer you a is more important than ever in the
network management solutions. range of flexible solutions: all types any³-economy. A customer or supplier
Network services can be added to it, of housing and hosting, dynamic who wants to do business with you
hosted in Belgacom Explore or onsite resource allocation, virtualization, via the internet must be able to trust
at the customer location. The entire consolidation and managed services. the correctness and security of the
solution is managed end-to-end and • Datacenter Facilities information and services provided
proactively from within the Belgacom Housing, Onsite Facilities through that channel. Therefore,
Network Operation Center. We offer security is essential.
• Onsite Systems
you a network set-up which allows
Servers, Storage & Software Solutions, • Managed Network Security
you to function optimally in the Onsite Services
any³-economy, with state-of-the-art • Internet Access Street
security, maximum availability and • Hosted Systems • Security Inside
guaranteed network infrastructure Dedicated Hosted Systems, Virtual
performance. Hosted Systems, Storage Hosting • Datacenter Security
• Managed Hosted Systems • Secure Connectivity & Mobility
• Belgacom Explore
Managed Connectivity, Managed Managed Dedicated Hosting, Managed • Application Security
Services, International Solutions, Virtual Hosting, Shared Hosting, 360° Application Security Protection
Convergence, Application Performance Business Backup, Archiving, Domain Pack, XML Integration & Security
Names gateways, Database Security, Identity &
• Dedicated Networks Access Management
Managed LAN, Datacenter Networking, • Workplace Management
Managed Wireless LAN, Managed Desktop Lifecycle Management, • Security Management
Network Security, WAN Optimisation, Application Delivery, Desktop as
a Service, IP Telephony, Mobile • Physical Security
Monitoring & Management Networked Video Surveillance, Access
Connectivity, Unified Communication
Control, Incident & Alarm Management,
• Network Services
Strategic Consultancy, Technical • Datacenter Security Licence Plate Recognition
Consultancy, Integration, Management Onsite datacenter security, Secure • Security Services
Housing, Secure Hosting, Secure Strategic Security Consultancy,
Workplace Management Technical Security Consultancy,
Managed Security Services
14 | Belgacom Enterprise Business Unit | ICT for the any3-economy
“We work really quickly via the new
media, so the very role and meaning of
the physical newspaper has evolved. It’s
changed our whole business.”
ICT Manager at Corelio
Enterprise Enterprise Enterprise
Collaboration Applications Mobility
Collaboration plays a crucial Your company doesn´t stop Staff and machines work – and
role in the any³-economy. You functioning at the company communicate – anywhere, any
work at any location with any gates: after all, in the any³- time of day, with any device.
device. And you work together: economy, close cooperation
with colleagues, customers, with partner companies is
suppliers and partners. constantly increasing. The greater availability of your staff
ensures higher productivity and better
cost control. After all, efficient mobility
is the result of a tariff plan and a device
Belgacom offers several solutions Both your internal business processes
which exactly correspond to your staff’s
to make this collaboration happen and the interaction with customers
job description. However, mobility is no
electronically. These solutions make and suppliers have to become ever
longer restricted to working on the road
sure that your staff can be reached at more flexible. Your applications must
or at home. Mobility also contributes
the office, but also at home, on the be able to deal with complex data
to the general operational quality of
road or at a customer location. They models and multimedia while at
your business by means of mobile
have remote access to applications the same time being able to provide
communication between machines. A
and data, and therefore their physical this flexibility. Belgacom has the
vending machine reports a malfunction
location will no longer affect their expertise to efficiently integrate your
by mobile communication, or reports
cooperation with colleagues, applications with one another. We
the sales level. This too can increase
customers, suppliers and partners. In ensure a more effective production
productivity. Services are becoming
addition, we offer solutions which are planning or reduced administration by
increasingly mobile. We are taking the
concretely aimed at your relationship linking your key processes with those
lead in this process with solutions for
with customers and suppliers and of your partners. We guarantee that
mobile payment transfer. Thus, mobility
which allow you to meet their needs your mobile employees can obtain the
and innovation go hand in hand.
extremely quickly and efficiently. right information everywhere and at
The collaboration solutions ensure all times. Of course, this multiplicity • Belgacom Internet for Employees
time savings, greater efficiency of links with the outside world also • Mobile Voice
and productivity. And, at the same means that particular attention must Proximus Wireless Office, Proximus
time, they help you to reduce your be devoted to protecting your data and Volume Based Pricing, Unified
ecological footprint. access to the applications. Communications
• Telephony • Sector Based & Enterprise • Mobile Data
Traditional Telephony, Hybrid & Applications Proximus Mobile Mail Enterprise,
IP Telephony, Wireless Office, Customer Relationship Management Proximus Mobile Internet, Proximus
Voice Services (CRM), Supply Chain Management Mobile Intranet, Belgacom
• Contact Centers • Digital media Explore Mobile
Call Centers, Multimedia Contact Video Streaming, WebTV, • Mobile Applications
Centers, Interactive Voice Response Digital Signage Mobile CRM, SMS Customer Interaction,
• Unified Communication • Application Platform Services Machine to Machine Communication,
E-mail, Instant Messaging & Software as a Service, Mobile Payments, Location Based
Identity Presence, Mobile E-mail, Platform as a Service & Application Services & Geo Applications
Videoconference, Web & Call Hosting Application Platform • Mobility Management
Conference Infrastructure, Application Integration, Proximus Fleet Management, Proximus
• Information Management E-Bill, Vodafone International
Web Portals, Document Management, Management, Company Devices
E-learning Management, Company SIM Cards
Management, Proximus Budget
Manager, Mobile Preparation &
If ICT support is not one of your enterprise’s core activities, you
might do well to leave it to an expert. Belgacom offers solutions
based on four pillars:
Consult Integrate Manage
We offer a sound plan for Belgacom sets up the ICT You are putting the operational
the organization of your ICT environment you need. We support of your ICT
environment. You can call on integrate all aspects of the environment into Belgacom’s
us for strategic and technical ICT side of your enterprise: hands. Belgacom constantly
consultancy. implementation, validation, improves that environment
service provision at the time and manages the entire
of installation, program and system, including monitoring
Market conditions are constantly project management … and maintenance.
changing in the any³-economy, and
that is why your ICT environment
has to perfectly match your current Belgacom handles the practical Belgacom adapts your ICT
needs. At the same time, it needs to development of the ICT plan for the infrastructure and ICT processes to
be flexible enough to anticipate new strategic and technical consultants. As changes in your business needs. We
conditions well in advance. Belgacom an integrator we combine the required measure the operational performance
offers the necessary consultancy on infrastructure and applications. and improve it. We provide for an
both the strategic and technical levels. We assume responsibility for the organized management of your ICT
We analyze your needs, discuss your implementation of hardware and environment, aimed at continuity
objectives and define the most suitable software. We supervise every aspect and sustainability. We monitor all ICT
solution for your business based on of the process and coordinate all of processes. This allows us to provide
the analysis: the ICT strategy, the the parties involved. A single point of proactive support if required. We
underlying ICT processes and the contact will be designated for you to are in charge of the maintenance of
applications and infrastructure turn to throughout the process. your ICT environment. You will be
fully informed through flexible SLA
• Implementation & Validation
• Strategic Concultancy programs and detailed reports.
• Installation Services
• Technical Concultancy • Improve
• Program & Project Management
16 | Belgacom Enterprise Business Unit | ICT for the any3-economy
IT outsourcing can help
you increase the efficiency,
productivity and competitive
advantage of your business
You work in a constantly changing
economic environment which requires
you to adapt your business model
time and again. You constantly have
to decide which activities belong to
your core activities and which do
not. IT outsourcing could be an
important strategic move, because
Belgacom will guarantee the network
and infrastructure aspects. We take
charge of the complete management
of the outsourcing agreement.
We balance flexibility and expenses
by means of innovation, in a continual
““Thanks to mobile communication,
we can cut the time interval between
diagnosis and treatment of a heart
attack to a minimum.”
Steven Creve, IT Director at the
Onze-Lieve-Vrouw Hospital in Aalst
ICT tailored to
Every industry has its own features and specific customs. What are the
needs of uprooted enterprises in six major industries? Belgacom has
translated them into vertical solutions, each focused on the processes
and corresponding ICT needs of a specific industry.
Finance Government Healthcare
Regaining the trust of An uprooted government Uprooted healthcare
customers is the biggest service ensures permanently provides better services
challenge of an uprooted bank. available and accessible public to patients.
As an uprooted bank, you are trying An optimal cooperation between
to increase your sales by means of This allows you, as a government all healthcare parties – hospitals,
up-selling and cross-selling. At the service, to increase the efficiency, national health services, national
same time, you are aiming for a cost the productivity and the satisfaction social security institutions, etc.
reduction of at least ten percent, of citizens, companies and internal – increases the quality of care to
without compromising in terms staff. As an uprooted public service, patients. These services largely
of performance, governance and you are paying attention to the depend on the mobility of healthcare
compliance. As a bank you have to integration of devices, machines, staff, but also on the way they
offer more and better services, with people and processes. You also find cooperate and exchange data remotely
new sales figures and additional green IT important. In the first place and have access to patient data at any
profits. Belgacom provides solutions you want to simplify the contact location, etc. In certain healthcare
on the basis of the network and with citizens, businesses and staff, areas specific profiles are scarce.
convergent technology, often in as well as the underlying processes. Remote diagnosing and
cooperation with international Belgacom makes both people and telemonitoring of patients – when
partners. It will allow you as a bank processes mobile, with a wide range of the treating physician is not
to implement new business models, solutions for access to mobile data and physically in the same room as the
improve and transform processes. applications, reports and services. patient – are concrete necessities.
This will lead to better and faster Applications concerning mobility,
services to customers, through more security and cooperation ensure a
channels. And, internally, as a bank, better accessibility of staff, efficient
you ensure maximum risk control at management of medical equipment,
minimum cost and greater mobility a better follow-up and treatment
and collaboration between staff. of patients, cost control,
coordination, supervision of data
18 | Belgacom Enterprise Business Unit | ICT for the any3-economy
“Our EcoCoach solution is based on the
possibilities of mobile communication.
Thanks to that communication, we can
encourage the drivers of our lease cars
to drive more safely and economically.”
Business Development director
at Athlon Car Lease
Media Retail & Services &
Uprooted media companies
generate new turnover via Uprooted enterprises in Uprooted service providers
innovative and interactive manufacturing & retail are focus on excellent services and
solutions. characterized by quick and support of field staff.
The role of the media is changing. with customers.
The services and utilities market is
Ever more people are mobile and
under heavy pressure. As an uprooted
online. The exchange of information
Globalization has had a major service provider, you can compensate
is progressively marginalizing the
impact on production and logistics. this by focusing on customer service. A
conventional one-to-many media
Companies nowadays work secure and stable network connection
model. As a media company you
with a world-wide supply chain: between branches and offices is a first
develop business models from
manufacturing and distribution take requirement. Your field staff will in
which you derive fresh turnover, for
place in locations which are very many cases assure the direct contact
example via new channels along
far apart. Each of these locations is with your customers. It is important for
which advertisers reach your media
the most appropriate solution for a them to have the required customer
users. Driven by the changes in
partial aspect of the supply chain. information available immediately,
media use and the evolution in the
Staff, customers and suppliers work through high-performance mobile
technology, you are looking for new
with mobile applications and mobile applications which can access the data
ways to interact with your public. It is
data. At the same time, globalization in the datacenter. Specific applications
important that you stay close to the
is also a reality on the customer side. – such as smart metering for public
media user with an interactive and
Customers order online, at all times utilities – may also be required. As
mobile offer. The consumer needs
of day, from any location whatsoever. a service provider, Belgacom went
media content at all times of the day,
Fast and efficient communication through the liberalization of the
from any location and via whatever
with the customer – through different telecom market and has its own
device. Obviously you have to adapt
channels – is crucial in all this. Being extensive field crew. We embedded
your existing working methods to this
a retailer, Belgacom has its own these experiences in our solutions for
new reality. With solutions like Explore
experience and built on it to create service providers and public utilities.
for Media, Unified Communications,
videoconferencing, streaming services a portfolio of solutions for uprooted
and mobile interactivity, we make sure enterprises in retail and production.
that you can concentrate on your In so doing, Belgacom built on the
core activities. familiar pillars: network, datacenters,
security, cooperation and mobility.