The uprooted enterprise: ICT for the any3-economy


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Belgacom Enterprise Business Unit, Corporate Market. &

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The uprooted enterprise: ICT for the any3-economy

  1. 1. Belgacom Group keeps companies online. Anywhere, anyhow, anytime. Enterprise Business Unit | Corporate August 26, 09
  2. 2. Belgacom Group: your reliable partner •  Belgian incumbent operator Corporate Social •  Converged offerings Responsibility Fix, Mobile, IT and International •  Average of 34 hours training per employee •  International footprint •  89% of employees follow at least •  Quoted on the Euronext Stock 1 training per year Exchange “BELG” •  1.000 Internet Academy sessions •  Autonomous public sector company Green •  100% of energy is from •  50%+ owned by the Belgian State renewable sources •  Staff of 17.500 people (Q3/2008) •  Waste reduction program (-18%) •  Electricity consumption •  Turnover 5.978 M Euro in 2008 reduction program •  Net income 800 M Euro in 2008 •  84% of purchase orders sent electronically Sensitivity : "Unrestricted" August 26, 09 August 26, 09 Slide 2 Slide 2
  3. 3. Belgacom’s converged strategy Belgacom wants to be the preferred provider offering intuitive end-to-end solutions combining fixed and mobile telecom, IT and media, and empowering its customers to master and enrich their professional and private lives Sensitivity : "Unrestricted" August 26, 09 Slide 3
  4. 4. International presence: Leading ICT integrator in Western Europe •  Leading ICT integrator in Belgium, France & Luxembourg •  32 affiliates in Western Europe •  Global reach through strategic partners Sensitivity : "Unrestricted" August 26, 09 August 26, 09 Slide Slide 4
  5. 5. International presence: Own cross border connectivity platform •  Belgacom Explore •  Belgacom International Carrier Services Sensitivity : "Unrestricted" August 26, 09 August 26, 09 Slide Slide 5
  6. 6. Management within the Belgacom Group Didier Bellens President & Chief Executive Officer Ray Stewart Astrid De Lathauwer Executive Vice President Finance & CFO Executive Vice President Human Resources Scott Alcott Grégoire Dallemagne Executive Vice President Executive Vice President Strategy Service Delivery Engine Michel Georgis Michel De Coster Executive Vice President Executive Vice President Consumer Business Unit Enterprise Business Unit Sensitivity : "Unrestricted" August 26, 09 Slide 6
  7. 7. Management within the Belgacom Enterprise Business Unit (EBU) Michel De Coster Executive Vice President Enterprise Business Unit Hendrik Van De Velde Jean-Michel Courtoy Vice President Product & Vice President Small & Medium Market Solution Management Kris Verheye Bart Watteeuw Vice President Corporate Market Vice President Operational Excellence William Mosseray Renaud Tilmans Vice President International Director Service Delivery Engine Sensitivity : "Unrestricted" August 26, 09 Slide 7
  8. 8. Management within the Belgacom EBU Corporate Market Kris Verheye Vice President Corporate Market Frank De Winde Erik Hendrix Sales Director Finance, Industry & Media Director Specialised Sales & Pre-Sales Dirk Slachmuylder Roger Dejaeghere Sales Director Public, Utilities & Healthcare Director Outsourcing Pascal Vanswegenoven Jan Sonck Director Bid Management & Sales Operations Marketing Director Sensitivity : "Unrestricted" August 26, 09 Slide 8
  9. 9. Belgacom Enterprise Business Unit Mission Belgacom is committed to simplify the ICT of its professional customers with quality-guaranteed end-to-end managed solutions Sensitivity : "Unrestricted" August 26, 09 Slide 9
  10. 10. Belgacom Enterprise Business Unit Ambition Belgacom will be the leading network-centric ICT service provider in Belgium and a reference in our European footprint Sensitivity : "Unrestricted" August 26, 09 Slide 9 Slide 10
  11. 11. Belgacom Enterprise Business Unit Vision: The Uprooted Enterprise A tree can’t uproot itself. Your company can. With ICT. Sensitivity : "Unrestricted" August 26, 09 Slide 11
  12. 12. The Uprooted Enterprise Influences that External Internal require new ways •  Economical crisis •  ICT and the internet •  Environmental, social and •  Collaboration and outsourcing of interaction: regulatory constraints •  Own ecosystem •  Mobility of people, goods •  Automated value chain and information •  Customer and employee satisfaction influenced by processes Sensitivity : "Unrestricted" August 26, 09 Slide 12
  13. 13. The Uprooted Enterprise •  Anywhere, anyhow, anytime Profit from the •  See challenges and opportunities in a period of economical “any3 economy” crisis •  Benefit from globalization, seeking for the best place to create, build and service •  Do not fear changes in climate, social or regulation contexts •  See information technology as a driver for profitable and sustainable growth Sensitivity : "Unrestricted" August 26, 09 Slide 13
  14. 14. The Uprooted Enterprise Uprooted •  Have flexible activities •  Are customer-driven, event-driven, market-driven organizations are •  Collaborate excelling in the •  Have automate business processes any3 economy •  Interact electronically •  Create agility •  Are always on Sensitivity : "Unrestricted" August 26, 09 Slide 14
  15. 15. The Uprooted Enterprise Belgacom keeps your uprooted business online in the any³ economy: anywhere, anyhow, anytime Sensitivity : "Unrestricted" August 26, 09 Slide 15
  16. 16. Serving The Uprooted Enterprise with ICT value propositions Interactive overview: Tailormade ICT needs Click the value propositions Consult Integrate Manage Outsource Enterprise Enterprise Enterprise Enterprise Enterprise Enterprise Network Datacenters Security Collaboration Applications Mobility Offering a Answering the Relying on Deploying the Providing Putting the state of the art growing technology to toolbox for application power in the converged and demand for face security smarter availability to hands secured everything as a risks and enterprise wide the any³ of the user who enterprise wide service and pay ensure business unified customer wants to work platform as you use continuity communication in a ubiquitous customer needs world Business expectations Sensitivity : "Unrestricted" August 26, 09 Slide 16
  17. 17. The Uprooted Enterprise adapted to specific needs per market Finance Government Healthcare Media Retail & Services & Customer Simplifying, Improving Exploiting the Manufac- Utilities retention, integrated & quality of care & challenges of turing Customer loyalty, intimacy multi-channel operational interactivity, Keeping hold of retention & and experience citizen efficiency, while user generated the consumer in loyalty, front-end in a shaking interaction while facing restricted content & multi- the multi- service ability world of financial coping with budgets channel channel and back-end crisis, sector budget communication revolution, while reengineering, consolidation constraints models faced facing pressure dealing with and regulation with shrinking on margins and pressure from advertising optimize low cost budgets business competitors in a processes & liberalized supply chain market integration Sensitivity : "Unrestricted" August 26, 09 Slide 17
  18. 18. Belgacom Group keeps companies online. Anywhere, anyhow, anytime. Questions & answers ? More info: Sensitivity : "Unrestricted" August 26, 09 Slide 18
  19. 19. ICT value proposition Enterprise Network Belgacom Explore Dedicated Networks Network Services Managed Managed LAN Strategic Network Connectivity Consultancy Datacenter Networking Managed Services Technical Network Managed Wireless Consultancy International LAN Solutions Network Integration Managed Network Convergence Security Network Management Application WAN Optimisation Performance Monitoring & Management Tools Value Propositions Sensitivity : "Unrestricted" August 26, 09 Slide 19
  20. 20. ICT value proposition Enterprise Datacenters Datacenter Onsite Hosted Managed Workplace Datacenter Facilities Systems Systems Hosted Manage- Security Systems ment Housing Servers, Storage Dedicated Managed Desktop Onsite & Software Hosted Systems Dedicated Lifecycle Datacenter Onsite Facilities Hosting Solutions Management Security Virtual Hosted Onsite Services Systems Managed Virtual Application Secure Housing Hosting Delivery Storage Hosting Secure Hosting Shared Hosting Desktop as a Secure Service Business Backup Workplace IP Telephony Management Archiving Mobile Domain Names Connectivity Unified Value Communication Propositions Sensitivity : "Unrestricted" August 26, 09 Slide 20
  21. 21. ICT value proposition Enterprise Security Managed Internet Security Datacenter Security Network Access Inside Security Services Security Street Strategic Security Consultancy Technical Security Consultancy Managed Security Services Secure Application Security Physical Connectivity Security Management Security & Mobility Value Propositions Sensitivity : "Unrestricted" August 26, 09 Slide 21
  22. 22. ICT value proposition Enterprise Collaboration Telephony Contact Centers Unified Information Communication Management Traditional Call Centers E-mail Web Portals Telephony Multimedia Contact Instant messaging & Document Management Hybrid & IP Centers Identity Presence E-learning Telephony Interactive Voice Mobile E-mail Wireless Office Response Videoconference Voice Services Web & Call Conference Belgacom Internet for Employees Value Propositions Sensitivity : "Unrestricted" August 26, 09 Slide 22
  23. 23. ICT value proposition Enterprise Applications Sector Based Value Chain Digital Media & Mobile Application Applications Improvement Videostreaming Enabled Platform on Enable Services Services Platform Value Propositions Sensitivity : "Unrestricted" August 26, 09 Slide 23
  24. 24. ICT value proposition Enterprise Mobility Mobile Voice Mobile Data Mobile Mobile Applications Management Proximus Wireless Proximus Mobile Mail Mobile CRM Proximus Fleet Office Enterprise Management SMS Customer Proximus Volume Based Proximus Mobile Interaction Proximus E-Bill Pricing Corporate Internet Machine to Machine Vodafone International Unified Proximus Mobile Communication Management Communications Intranet Mobile Payments Company Devices Belgacom Explore Management Mobile Company SIM Cards Management Proximus Budget Manager Value Mobile Preparation & Propositions Implementation Services Sensitivity : "Unrestricted" August 26, 09 Slide 24