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Application Management Services

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The BearingPoint AMS is a nearshore delivery center tailored to our clients‘ needs, providing dedicated professionals, management and support processes building on a long term sustainable client relationships.

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Application Management Services

  1. 1. > Application Management Services A BearingPoint Accelerator The BearingPoint AMS is a nearshore delivery center tailored to our clients‘ needs, providing dedicated professionals, management and support processes building on a long term sustainable client relationships.
  2. 2. Contents Market Drivers Our Approach Client Benefits References Contact CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< > Application Management Services | A BearingPoint Accelerator
  3. 3. Application Management Services | A BearingPoint Accelerator CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< > Market Drivers In today’s technological fast pace, Application Management (AMS) is turning into one of the main ways for companies to generate value throughout their IT landscape. The era of large scale Enterprise Resource Planning (ERP) implementations and other large scale IT investments is shifting towards growing the businesses’ ability to generate more value, in less time, at the right cost. Your application management organization should provide the means to deliver exactly that. Companies are faced with workforce capacity challenges due to their expertize being required on several projects, at the same time, in addition to the execution of their day to day tasks. For example, key users are often asked to provide ERP support in addition to their day to day tasks, which consumes from their time spent on core business tasks. This is why most companies have found out that outsourcing AMS empowers employees to focus on core business tasks, thus increasing business performance results and outsourcing the support tasks which do not represent the core business. While many companies consider AMS as a supporting function (“servicedesk”), leading organizations are taking advantage of the potential of application management in order to boost their KPIs.
  4. 4. CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< > Application Management Services | A BearingPoint Accelerator Our Approach BearingPoint’s philosophy is to work closely with our customers in order to propose IT services that match their needs. We embrace the opportunity to create, together with our clients, dedicated AMS delivery models and contracts according to their needs concerning requested service levels, service models, operating models, compensation and contractual models (mixing entry level individuals with highly skilled senior professionals who drive innovation and process improvements). We pride ourselves in using dedicated named professionals over long periods of time throughout the AMS delivery while limiting the turnover to a minimum. For many years BearingPoint has built up extensive SAP know-how, coupled with industry expertise, which was successfully demonstrated in many implementation projects. This is the reason why some of our clients have asked us to offer our professional application management services, in order to cover their whole SAP lifecycle. We have created dedicated AMS services since 10 years for our key accounts, in order to provide a seamless transition from successful project work to daily operations. AMS @ BearingPoint is embedded in our overall IT strategy & governance model. Therefore a holistic view is guaranteed, covering all possible interactions with other functions, organizations, processes and involved parties.
  5. 5. Our Approach We tailor application support services from strategy to operations CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< > Application Management Services | A BearingPoint Accelerator Our people are highly motivated and dedicated to their jobs. We only engage experienced consultants in managing roles. We have been in the application support business for more than ten years. Our customers range from big international players to medium-sized enterprises. The main reasons for their decision to select us as their partner is our extensive know-how on process design and implementation and our flexibility to find tailor-made solutions for them. It is our intention to build long-term partnering relationships with our clients for whom we deliver application support services. Our application support business is an integral part of our operating model and we leverage it for our project business and vice versa. We design our service portfolio, as well as our contracts, according to our clients‘ needs concerning requested service levels, service models, operating models, compensation and contractual models. For many years BearingPoint has built up extensive SAP know-how, coupled with industry expertise, which was successfully demonstrated in many implementation projects. We have established an ITIL-based standardized modular service and support - process model internally and for our clients which we adapt according to their requirements. Organization People/ Team Know-How/ Expertise Experience Flexibility Support Processes
  6. 6. Client Benefits Challenges and Benefits We take pride in delivering sustainable value to our clients by tailoring our application support services to our clients‘ needs, providing dedicated named professionals, ensuring continuity by a stable workforce and maintaining our client relationships over years. CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< > Application Management Services | A BearingPoint Accelerator Monitor and increase performance Ensure minimum turnover Reduce cost in the long term Optimize and document process Reduce risk Typical Challenges: • Labor cost pressure • Traditional SLAs • Lack of focus on quality • Complex system developments • Lack of process documentation • Separation of maintenance and process optimization • Expert knowledge Benefits: • Dedicated named professionals and minimum turnover • Highly educated and motivated professionals • Customer specific SLAs, ticket and escalation management processes • Seamless know-how transfer from implementation to support teams • Blended rates mixing entry level with senior professionals • Our own ITIL-based standardized modular service and support-process model designed for and adapted to our clients • Extensive know-how of process design and implementation and our flexibility to find tailor-made solutions for our clients
  7. 7. References We take pride in being the AMS partner for large consumer products manufacturers for more than ten years CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< > Application Management Services | A BearingPoint Accelerator SAP implementation rollouts, consolidation After the technical and process redesign of the existing SAP R/3 system and the first roll-out to North America, we also secured the maintenance and support for the new SAP system landscape and processes SAP application support services since 2005 • We have tailored our client‘s Ticketing-Tool (SAP Solution Manager) (included effort tracking) • We designed and implemented the entire application support process model • Delivered support services from Monday to Friday, 8 am-10 pm • 1st and 2nd level SAP support for North America IT-reorganization and enlargement of SAP application support services We implemented a consolidated North American/European SAP-system to replace four individual systems by harmonizing data and business processes. Further on, IT was reorganized in 2012, expanding our support scope with 2nd level SAP application support.
  8. 8. Contact Alin Butnarasu Manager BearingPoint Romania alin.butnarasu@bearingpoint.com Nicole Czober Senior Manager BearingPoint Germany nicole.czober@bearingpoint.com CLIENT BENEFITSOUR APPROACHMARKET DRIVERS REFERENCES CONTACT< Application Management Services | A BearingPoint Accelerator About BearingPoint BearingPoint consultants understand that the world of business changes constantly and that the resulting complexities demand intelligent and adaptive solutions. Our clients, whether in commercial or financial industries or in government, experience real results when they work with us. We combine industry, operational and technology skills with relevant proprietary and other assets in order to tailor solutions for each client’s individual challenges. This adaptive approach is at the heart of our culture and has led to long-standing relationships with many of the world’s leading companies and organizations. Our global consulting network of 9,700 people serves clients in more than 70 countries and engages with them for measurable results and long-lasting success. For more information, please visit: www.bearingpoint.com © 2016 BearingPoint. All rights reserved

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