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Session 18 a_sawhney


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Session 18 a_sawhney

  2. 2. eGovernment The Andhra Pradesh Experience Dec 2006 Ajay Sawhney
  3. 3. AP 2001: eGov Infrastructure APSWAN (AP State Wide Area Network) Video-conferencing upto district level Teleconferencing – Districts to Mandals APNet - Using KU Band over INSAT 3B AP Secretariat Campus Area Network CIOs training with IIMA & Satyam Shared databases: citizens, land, GIS Extensive training infrastructure
  4. 4. E-Governance Projects IT for high quality citizen services eSeva, FAST/CFST, CARD, MPHS, LRMIS AP Portal, Municipalities IT for high internal efficiencies Treasuries, CMIS, APDMS, CaringGov, C2K IT for better enforcement of law COMPACT/VATIS, Excise E-COPS, Courts, Legal Caseload Management System IT for human resource development MSIT, APNET (Ku Band), 1000 Schools, Social Welfare IT for health care Hospitals, India Health Care (PHCs), Telemedicine
  5. 5. eSeva Multiple services offered at each counter 249 centres operational in Hyderabad & 116 municipal towns 35 lakh transactions per month Utility / Tax Payments Electricity, Water, Property Tax, Telephone bills, Mobile phone bills Filing Sales Tax Returns, payment of sales tax, traffic fines Certificates Birth / death certificates … Passport and Licenses Filing applications for passports Municipal trade licenses, Learner’s License, Vehicle registration … Bus tickets … train tickets, airline tickets, travel bookings Cinema tickets, Money Transfer, Investment services E-Payments on internet ( )
  6. 6. AP Portal – A single window to all government information, forms, payments and interactive services Implemented through a JV with a technology partner Hosts multiple citizen services and software applications including exam results, hall tickets for statewide exams G-G MIS systems hosted apart from citizen services More services are being added continuously More than 1000 franchisee centres; competing with eSeva
  7. 7. 76 million records
  8. 8. 2002: Towards A Roadmap Back to the basics Arriving at the big picture ICT Architecture Prioritizing projects and initiatives Inside out vs. Outside in views: Services Shared infrastructure, delivery channels, core applications, databases IFIS, HRMS, SBMS, eProcurement, Data Centre Departmental services Public private partnership models eGov Roadmap
  9. 9. Secure Intranet Core Applications Group Applications Welfare Departmental Applications Departmental Outlets Education Health Agriculture Home & Law Revenue Transport Municipal Ind & Comm Tourism Engineering Energy IFIS Smart Cards caringgov E-Procurement Social Benefits Mgmt System Core DBs HRMS Land DB Citizen DB Database Servers Data Warehouse Security & NMS Sys Storage Areas PKI DATA CENTRE Application Servers Web Service Portal Payment Gateway HELP DESK CALL CENTRE DELIVERY CHANNELS Kiosks Service Center Home PC’s Mobile CITIZEN BUSINESS Single Window For Business AP’s Vision of e-Government INTERNET Single Window For Citizens E- Seva
  10. 10. Core Applications smartcard e-Proc Portal GIS SmartGov OLTP IFIS HRMS Data Centre Payment Gateway Datawarehouse PKI e-Seva Agriculture Civic Services Revenue Business Engineering Education Judiciary Police Healthcare Welfare EIMS SMS CMS UMS e-Health Telemed DIMS HIMS SBMS PAX WCMS MarkNet PMS eCRM e.Biz CARD eCOPS VASTIS Excise FAST InSys LIFE MMIS PRISM MAS CGRS CCMS FACTS JUDIS ICPS CopSys FIS AGRIS AnSys @pfirst e-Government Blueprint .. an ‘inside out’ view APIIS eACB APNET Kiosks
  11. 11. Government Farmer Citizen Taxpayer Business Children Student Women Senior Citizen Patient Vulnerable Admission Exams E-learning Scholarship e-Health Telemed HealthInfo Medicines e-Business Subsidies Helpdesk Registration Returns e-Payments Licenses Returns Licenses Info Works Payments Services Credit Subsidies Prices Advice e-Government Blueprint Infrastructure Delivery Channels e-Government Applications Schemes Benefits e-Government Blueprint .. an ‘outside in’ view Grievances Pensions Insurance Health Old Age Home SHG’s Crime Benefits Rights Rights Child Home Literacy
  12. 12. 2003 & 2004 Service-oriented architecture Unifie-X Gateway Interoperability framework: standards Parishkaram: Call centre services Open source, Web services & RAD Expansion of eSeva and APOnline … Rajiv Internet Village programme … AP Broadband Network
  13. 13. 2005 & 2006 Core Projects – IT&C Dept Rajiv Internet Village Centres AP Broadband Network Strengthening eSeva eProcurement Telephonic & emergency services - call centres Unifie-X Gateway & Standards Jawahar Knowledge Centres – 86 JKCs/220 colleges/ 20000 students – enhancing skills for employability
  14. 14. Departmental Service Projects Integrated Land Information System Strengthening & using MPHS Municipal Services Gram Panchayat Services Health Services Education Services Agriculture Services incl. Rural Credit Welfare Services Police Services Legal Services
  15. 15. e-Procurement (Golden Icon winner) Implemented through PPP model – Partner C1 India All processes are done electronically More than 15000 tenders representing procurement of Rs. 35000 cr. finalized so far Tender processing time reduced from 4 to 6 months to 45 days; a significant number of tenders finalized within less than 7 days from last date of bidding Significant cost savings ~ Rs. 2400 cr.
  16. 16. AP Broadband Network Public Broadband Network by JV – AP Aksh Affordable broadband services all over AP 2 Mbps @ Rs. 100 per month 100 Mbps @ Rs. 1000 per month Fibre to every village 10 Gbps to each district headquarter (~25 towns) 1 Gbps to each mandal headquarter (~ 1125 towns) 100 Mbps to each gram panchayat (~ 22000 GPs) Every connection capable of supporting hosting content and services, and possibly outsourced work
  17. 17. Key Strategies Citizen-centric focus Plan eGovernment around services to be delivered Simple themes with large user-base, tackling real problems Awareness of opportunity cost Careful pilots & rapid ramp-up ICT architecture for standards & interoperability Shared infrastructure, databases, applications Innovative use of technologies, esp. web-based & middleware Use of Public Private Partnerships Focus on people and change management Process reengineering in significant but digestible doses Buy services with quality of service & SLAs, not technology
  18. 18. Simplifying Service Delivery Logical separation of functions of “backend” services and “front-end” service access providers Service-centric architecture Data standards and metadata framework Enables interoperability A messaging gateway – middle layer Shared delivery channels, shared communication network, shared databases, shared applications, data centre and call centres Moving towards integrated service delivery
  19. 19. Where can eGovernment take us? Services designed from the point of view of the users – citizens and businesses Convenient single window services Choice of multiple delivery channels Increasingly integrated and seamless services Integrated help desk and call centre for all government services Shift from a novelty to an expectation … … and from an expectation to a matter of right A citizen’s right to convenience and comfort
  20. 20. Thank You Email: [email_address] More information is available on:
  21. 21. Core Projects – IT&C Dept eProcurement SmartGov – electronic workflow in offices Data Centre eMail & related services Security & PKI implementation