Copyright 2011 Avoka Technologies..1
Introducing Avoka SmartForm
Factory 3
Empowering organisations to
transact online
Copyright 2011 Avoka Technologies..2
Enabling Digital Self-Service & Mobile Data Collection
ERPCRM ECM CUSTOM
EXISTING ENT...
Copyright 2011 Avoka Technologies..3
3 Themes for Avoka SmartForm Factory
Copyright 2011 Avoka Technologies..4
SmartForm Factory Demonstration
Online
FormOnline
Form
Form
Spec
Online
Form
XML
Adob...
Copyright 2011 Avoka Technologies..5
Requirements: Form Design
Graphical form editor
Smart Templates
Reusable Form Blocks
...
Copyright 2011 Avoka Technologies..6
Requirements: Form Deployment
Manage deployment to “Live”
Map Pre-Population Data
SFF...
Copyright 2011 Avoka Technologies..7
Requirements: Form Usage
Anonymous & Authenticated
Pre-Populate known data
Save Parti...
Copyright 2011 Avoka Technologies..8
Enabling online transactions between
Business and Government
Situation
 There are ov...
Copyright 2011 Avoka Technologies..9
Cyclone Yasi – Rapid Online Response
Situation
 In 2011, Cyclone Yasi devastated Nor...
Copyright 2011 Avoka Technologies..10
Student Online Self-Service
Situation
 UWS, one of Australia’s largest universities...
Copyright 2011 Avoka Technologies..11
Mobile Workforce Enablement
Situation
 As a provider of premium audit, loss control...
Copyright 2011 Avoka Technologies..12
Digital Enablement for Mobile Staff
Situation
 Frequent errors on paper originating...
Copyright 2011 Avoka Technologies..13
Hampshire Constabulary (inflight)
Situation
 Hampshire Police are one of over 40 po...
Copyright 2011 Avoka Technologies..14
Digital Enablement for Inspection Staff
Situation
 Paper based inspections to asses...
Copyright 2011 Avoka Technologies..15
NSW Dept Justice & Attorney General
Situation
 Interactions between Citizens / Lega...
Copyright 2011 Avoka Technologies..16
 Avoka SmartForm Factory provides business teams with a platform for the
agile crea...
Copyright 2011 Avoka Technologies..17
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SmartForm Factory (Intelligent SmartForm Solution)

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Build and Manage Intelligent HTML or PDF SmartForms, Pre-populate your forms and Integrate them through to your back-end Systems to enable true straight-through processing.

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SmartForm Factory (Intelligent SmartForm Solution)

  1. 1. Copyright 2011 Avoka Technologies..1 Introducing Avoka SmartForm Factory 3 Empowering organisations to transact online
  2. 2. Copyright 2011 Avoka Technologies..2 Enabling Digital Self-Service & Mobile Data Collection ERPCRM ECM CUSTOM EXISTING ENTERPRISE SYSTEMS
  3. 3. Copyright 2011 Avoka Technologies..3 3 Themes for Avoka SmartForm Factory
  4. 4. Copyright 2011 Avoka Technologies..4 SmartForm Factory Demonstration Online FormOnline Form Form Spec Online Form XML Adobe LiveCycle PDF Forms & Documents Process Management (BPM) Digital Signatures PDF Conversion ERP CRM ERP CRM ERP CRM Organisation #1 Organisation #2 Organisation #3 XML Avoka SmartForm Factory
  5. 5. Copyright 2011 Avoka Technologies..5 Requirements: Form Design Graphical form editor Smart Templates Reusable Form Blocks Codeless Business Rules Style Sheets & Layout Preview for PC, Tablet & Phone Interactive PDF / HTML Forms Cloud solution
  6. 6. Copyright 2011 Avoka Technologies..6 Requirements: Form Deployment Manage deployment to “Live” Map Pre-Population Data SFF Portal or existing WCM System Integration Payment Gateway Integration Timed Deployment/Retirement Specify Attachment Biz Rules Scalable + Quality of Service Cloud Ready
  7. 7. Copyright 2011 Avoka Technologies..7 Requirements: Form Usage Anonymous & Authenticated Pre-Populate known data Save Partially Complete Forms Form Payment Processing Mobile Worker Solution Attachments/Supporting Docs Digital/Wet Signature Support Status Updates Submission History
  8. 8. Copyright 2011 Avoka Technologies..8 Enabling online transactions between Business and Government Situation  There are over 9,000 primarily print-only forms that a Business may be required to complete when transacting with Government. With an error rate of 40%, these paper forms were ineffective and inefficient for both Business and Government. Solution  A shared service based on Adobe LiveCycle and Avoka SmartForm Factory was established to replace paper forms with SmartForms  The SmartForms shared service provides Pre- Population, Submission Management, Payments, Attachments, Submission History and delivery of Forms and Data to individual agency systems Outcome  Approximately 1,000 SmartForms in production  Significant savings for Businesses and Government 850+ SmartForms | 0 Errors | 10x ROI
  9. 9. Copyright 2011 Avoka Technologies..9 Cyclone Yasi – Rapid Online Response Situation  In 2011, Cyclone Yasi devastated Northern Queensland leaving people homeless and out of work. The Federal Government, through Centrelink, needed to respond quickly through the Disaster Wage Assistance program. Solution  Avoka SmartForm Factory was used to design and deploy a powerful online SmartForm application allowing businesses to register themselves and their employees for Wage Assistance Outcome  The Online application was delivered in 3 days  Employers self-registered for assistance delivering validated information to Centrelink for processing and reducing burden on Call Centre  Delays associated with paper forms were avoided Online in 3 Days | Errors & Delays Avoided
  10. 10. Copyright 2011 Avoka Technologies..10 Student Online Self-Service Situation  UWS, one of Australia’s largest universities, was heavily reliant on paper processes for administration of students and courses which created delays, frustration and added to faculty work-load Solution  Avoka SmartForm Factory deployed to provide online self-service portal  Electronic data capture with automatic workflow routing for approvals  Integrated to student and course administration systems as well as content management Outcome  Errors and re-work eliminated  Auto-routing and prioritisation/escalation reduced processing times and improved visibility 184% ROI | 400%  in processing time
  11. 11. Copyright 2011 Avoka Technologies..11 Mobile Workforce Enablement Situation  As a provider of premium audit, loss control, and inspection services to the Property & Casualty Insurance industry, Overland’s 2,500 occasionally connected workforce were heavily reliant on inefficient & error prone paper forms and processes. Solution  Adobe LiveCycle & Avoka FormFactory on Laptop and Tablet Devices  Customised Forms for Insurer specific data collection  Work order inventory management, Site scheduling and routing, Online and offline processing, Integrated communications Outcome  Differentiated service offering through Data Quality, Consistency, Support for Customisation and Staff Productivity Saved >$1.5m/yr | 126% ROI | Competitive Advantage
  12. 12. Copyright 2011 Avoka Technologies..12 Digital Enablement for Mobile Staff Situation  Frequent errors on paper originating from thousands of occasionally connected staff and certified contractors for critical install, service and repair processes. Solution  Adobe LiveCycle and Avoka FormCenter deployed to deliver electronic work requests  Interactive PDF forms allow online/offline data capture  Integration to core systems through TIBCO ESB Outcome  Paper based errors eliminated  Straight Through Processing facilitated  Staff can concentrate on doing their jobs 0% form errors | No manual data entry
  13. 13. Copyright 2011 Avoka Technologies..13 Hampshire Constabulary (inflight) Situation  Hampshire Police are one of over 40 police forces in the UK focused on improving Officer productivity through mobile devices and technology in general. The process for capturing Witness Statements was highlighted as an opportunity for improvement. Solution  SmartForm Factory for Mobile Field Worker  Electronic Witness Statement forms for a different purposes  “Sign-On-Glass” capability within forms Outcome  Improved productivity for officers meaning “more time on the beat”  More convenient for witnesses  Faster access to information to support prosecution Process Automation| Disconnected Working
  14. 14. Copyright 2011 Avoka Technologies..14 Digital Enablement for Inspection Staff Situation  Paper based inspections to assess the upkeep and safety of 160,000+ rental properties for repair budgeting and purposes Solution  Avoka Mobile Field Worker solution  Interactive PDF forms allow online/offline data capture  Integration to Asset Management System for pre- population of asset information and uploading of completed inspection data Outcome  Paper Form processing Cost and Delays eliminated  Immediate prioritisation of Safety related Repairs  More accurate forecasting of repair budgets $1m+ Cost Saving | Improved Safety
  15. 15. Copyright 2011 Avoka Technologies..15 NSW Dept Justice & Attorney General Situation  Interactions between Citizens / Legal Professionals and the Courts system was reliant on the lodgement of complex paper forms and documents creating an environment of high cost and a requirement for significant knowledge to transact Solution  SmartForm Factory for Digital Self-Service  SmartForm Portal for public access to a range of SmartForm Applications with integrated payments, attachment processing and data validation Outcome  Ease of accessibility for organisations, legal practitioners and litigants involved in cases  Reduced costs and increased efficiency for courts  Reduced costs and increased efficiency for clients Process Automation | Improved Experience
  16. 16. Copyright 2011 Avoka Technologies..16  Avoka SmartForm Factory provides business teams with a platform for the agile creation, deployment and management of data collection applications.  Platform encapsulates a complete set of functionality to enable the creation, deployment and management of data collection applications with no coding or programming skills required  Single design produces an optimized data collection application for any device online or offline  Built from years of real world experience across hundreds of projects SmartForm Factory
  17. 17. Copyright 2011 Avoka Technologies..17

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