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Measuring Well-Being at Work
Richard Barrett
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
2
MY SPEECH TODAY
HOW TO CREATE
...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
3
Who am I?
Chairman and Founder...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
4
… powerful metrics to support
...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Key Stats:
Founder: Richard Ba...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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THE SECTORS WE WORK IN:
• Agri...
My Books
1998 2006 2010 20111995
2012 2013 2014 2015 2016
Books about Personal Transformation
1995
2012
Books about Organizational Transformation
1998 2006
2013
Books about National Transformation
2011
2015
Books about Leadership
2010
2014
Books about Psychology
These are the books I will be
referring to in this presentation.
2013 2014
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
13
What the reviewers are saying...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
14
What the reviewers are saying...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
15
MY SPEECH TODAY
HOW TO CREATE...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
16
What prevents us from finding...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
17
If you want to know about ego...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
18
What prevents us from finding...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
19
MY SPEECH TODAY
HOW TO CREATE...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Cultural Well-Being Indicator...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
21
Cultural Well-Being Indicator...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
22
Cultural Well-Being Inhibitor...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
23
1. Customer satisfaction
2. M...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
24
CULTURAL WELL-BEING OF ORGANI...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
25
Customer satisfaction
Making ...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
26
MY SPEECH TODAY
HOW TO CREATE...
Organization “A” (19 people)
customer satisfaction 13 2(O)
making a difference 13 6(S)
commitment 10 5(I)
employee fulfilm...
Organization “A” (19 people)
Personal Values
Values DistributionCopyright 2015 Barrett Values Centre
Positive Values
Poten...
Organization “B” (35 people)
confusion (L) 15 3(O)
long hours (L) 12 3(O)
short-term focus (L) 11 1(O)
blame (L) 10 2(R)
i...
Organization “B” (35 people)
Personal Values
Values DistributionCopyright 2016 Barrett Values Centre
Positive Values
Poten...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
31
MY SPEECH TODAY
HOW TO CREATE...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
32
What is Cultural Entropy?
 T...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
33
Cultural entropy significantl...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
34
Cultural Entropy and Employee...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
35
 Cultural entropy is a funct...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
36
What is Personal Entropy?
 P...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
37
MY SPEECH TODAY
HOW TO CREATE...
Personal Development
Development Levels
Service to Humanity and the Planet
Compassion, Humility, Forgiveness, Ethics, Futu...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
39
Personal Development Indicato...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
40
Personal Development Inhibito...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
41
Personal Development Inhibito...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
42
PERSONAL DEVELOPMENT OF LEADE...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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PERSONAL DEVELOPMENT OF LEADE...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Vision
Appreciative
Enthusias...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
45
What Low Entropy Leaders Focu...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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The Three Mantras of Organiza...
continuous learning 11 Level 4
generosity 11 Level 5
commitment 10 Level 5
positive attitude 10 Level 5
vision 10 Level 7
...
The culture of
an organisation
is a reflection
of leadership
consciousness.
LV A Feedback 14 Assessors
PL = 1-9 | IRO (P) ...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
49
How to Measure Personal Entro...
long hours (L) 16 3(I)
quality conscious 13 3(O)
drive and determination 12 4(I)
analytical 10 3(I)
commitment 10 5(I)
cau...
10%
50%
30%
10%
0% 20% 40% 60%
1
2
3
4
5
6
7
CTS = 40-50-10
Entropy = 10%
CTS = 20-20-60
Entropy = 27%
Leader’s
perspectiv...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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MY SPEECH TODAY
HOW TO CREATE...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Cultural Well-being and Cultu...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Individual Well-being and Per...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Cultural Transformation
“Rich...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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For more information:
Go to: ...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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MY SPEECH TODAY
HOW TO CREATE...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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A personal journey
Every pers...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Stages, Levels and World View...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Levels of Consciousness
All t...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Stages and Levels
Stages Leve...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
66
Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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MY SPEECH TODAY
HOW TO CREATE...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Stages of Psychological Devel...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Mastering surviving prepares ...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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Mastering conforming prepares...
Powerful metrics that enable leaders to measure and manage cultures.
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Mastering differentiating pre...
Powerful metrics that enable leaders to measure and manage cultures.
www.valuescentre.com
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A failure to master to ego st...
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Measuring well being at work (version 3)

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Describes method and tools for measuring well-being at work. Shows how to measure cultural and personal entropy. Improved version of previous presentation

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Measuring well being at work (version 3)

  1. 1. Measuring Well-Being at Work Richard Barrett
  2. 2. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 2 MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE WHO AM I?
  3. 3. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 3 Who am I? Chairman and Founder of the Barrett Values Centre (www.richardbarrett.net) OUR MISSION To support leaders in building positive values-driven organizations. OUR VISION To create a positive values-driven society.
  4. 4. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 4 … powerful metrics to support leaders in building values- driven organizations and values-driven societies. provides … Phil Clothier, CEO of Barrett Values Centre.
  5. 5. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 5 Key Stats: Founder: Richard Barrett Since: 1997 Scale: Over 6000 organisations use CTT assessments in 94 counties Values Assessments for: Individuals, Leaders (360°), Teams Corporations, Governments, NGOs, Schools, Communities and Nations Global Network: Over 5,000 Certified Practitioners and Consultants Supporting Leaders in Building Values-Driven Organisations
  6. 6. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 6 THE SECTORS WE WORK IN: • Agriculture / forestry / fishing • Banking / Financial Services • Central / Local Government • Chemical and pharma • Construction • Education / University • Fast Moving Consumer Goods • Food and drink • Healthcare • Hospitality / Entertainment / Tourism • IT/ Telecoms/ Electronics • Manufacturing • Media/Film/TV/Publishing • Military • NGO / Not for profit • Oil/gas/mining • Police & Justice • Professional Services • Retail and wholesale • Scientific / Technical / Engineering • Scientific and technical • Social housing • Transportation
  7. 7. My Books 1998 2006 2010 20111995 2012 2013 2014 2015 2016
  8. 8. Books about Personal Transformation 1995 2012
  9. 9. Books about Organizational Transformation 1998 2006 2013
  10. 10. Books about National Transformation 2011 2015
  11. 11. Books about Leadership 2010 2014
  12. 12. Books about Psychology These are the books I will be referring to in this presentation. 2013 2014
  13. 13. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 13 What the reviewers are saying: “Richard Barrett has made extraordinary contributions to our understanding of organisational values and culture. His frameworks for measuring culture and enabling whole system change are elegant. His reservoir of know- ledge is vast and his connection to timeless wisdom is profound.” Raj Sisodia, Co-founder and co- chairman of Conscious Capitalism Inc. and Professor of Global Business, Babson College, USA.
  14. 14. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 14 What the reviewers are saying: This is not a book about coaching per se, it is about the framework of human development that coaches need to be familiar with to facilitate the full emergence of their client’s potential. “I rarely do reviews, but This one blows everything out of the park. It provides a frighteningly accurate and scientifically grounded framework that explains the entire process of human consciousness development, with practical tools especially for coaches. Coaching aside, Every human being needs to read this. Period.” Pang on Amazon.co.uk
  15. 15. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 15 MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE MEASURING WELL-BEING AT WORK
  16. 16. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 16 What prevents us from finding well-being at work? Our own lack of internal alignment—ego soul dynamics. Issues we have with regard to our unmet survival, relationship and self-esteem needs, and  The culture of the organization  The character and behaviour of our boss
  17. 17. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 17 If you want to know about ego-soul dynamics … “A brilliant synthesis of the psychology of the future.” John Gray, author of Men Are From Mars, Women Are From Venus “Richard’s brilliant book redefines the meaning of well-being for the 21st century. A must read!” Patricia Aburdene, author of Megatrends 2010: The Rise of Conscious Capitalism and Conscious Money. “A brilliant book that will challenge your understanding of who you are and the world in which you live. Highly recommended.” John Mackey, co-Founder and co-CEO, Whole Foods Market. Publication Date: August 2016
  18. 18. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 18 What prevents us from finding well-being at work? I am going to focus on these two in this presentation:  The culture of the organization  The character and behaviour of our boss
  19. 19. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 19 MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE MEASURING CULTURAL WELL-BEING IN AN ORGANIZATION
  20. 20. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 20 Cultural Well-Being Indicator for Organizations Levels of Well-being Service to Humanity and the Planet Social Responsibility, Future Generations, Long-Term Perspective, Ethics, Compassion, Humility. Strategic Alliances and Partnerships Environmental Awareness, Community Involvement, Employee Fulfilment, Coaching/Mentoring. Building Internal Community Shared Values, Vision, Commitment, Integrity, Trust, Passion, Creativity, Openness, Transparency. Continuous Renewal and Learning Accountability, Adaptability, Empowerment, Teamwork, Goals Orientation, Personal Growth. High Performance Systems, Processes, Quality, Best Practices, Achievement, Pride in Performance. Harmonious Relationships Loyalty, Open Communication, Customer Satisfaction, Collegiality, Friendship, Harmony. Financial Stability Financial Stability, Shareholder Value, Organisational Growth, Employee Health, Safety. `
  21. 21. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 21 Cultural Well-Being Indicator  Higher is only better if all the previous levels have positive values indicators. Well-Being Inhibitors  The presence of limiting values at the financial stability, harmonious relationships and high performance levels can lower the overall level of cultural well-being in an organization.
  22. 22. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 22 Cultural Well-Being Inhibitors Well-being Inhibitors High Performance Bureaucracy, Hierarchy, Complacency, Arrogance, Confusion, Power-seeking, Silo Mentality Harmonious Relationships Blame, Manipulation, Internal Competition, Empire Building, Internal Politics. Financial Stability Control, Micro-management, Greed, Demanding, Exploitation, Job Insecurity, Short-term focus `
  23. 23. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 23 1. Customer satisfaction 2. Making a difference 3. Commitment 4. Employee fulfilment 5. Continuous improvement 6. Humour/fun 7. Shared vision 8. Customer collaboration 9. Balance (home/work) 10. Teamwork CULTURAL WELL-BEING OF ORGANIZATION “A” ` Top ten current culture values Cultural Entropy = 7% 93%
  24. 24. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 24 CULTURAL WELL-BEING OF ORGANIZATION “B” ` 1. Long hours(L) 2. Confusion (L) 3. Short-term focus (L) 4. Blame (L) 5. Information hoarding (L) 6. Manipulation (L) 7. Hierarchy (L) 8. Results orientation 9. Bureaucracy (L) 10. Quality Top ten current culture values Cultural Entropy = 47% 53%
  25. 25. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 25 Customer satisfaction Making a difference Commitment Employee fulfilment Continuous improvement Humour/fun Shared vision Customer collaboration Balance (home/work) Teamwork ORGANIZATION “A” Long hours(L) Confusion (L) Short-term focus (L) Blame (L) Information hoarding (L) Manipulation (L) Hierarchy (L) Results orientation Bureaucracy (L) Quality ORGANIZATION “B” High Well- being and Low Cultural Well- being 93% Low Well-being and High Cultural Well- being 53% WHICH ORGANIZATION WOULD BE THE LEAST STRESSFUL TO WORK IN Stress Inducing Values No Stress Inducing Values
  26. 26. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 26 MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE FULL CULTURAL VALUES ASSESSMENT RESULTS FOR ORGANIZATIONS “A” AND “B”
  27. 27. Organization “A” (19 people) customer satisfaction 13 2(O) making a difference 13 6(S) commitment 10 5(I) employee fulfilment 10 6(O) continuous improvement 9 4(O) humour/ fun 9 5(O) shared vision 9 5(O) customer collaboration 8 6(O) balance (home/work) 6 4(O) teamwork 6 4 (R) customer satisfaction 12 2(O) continuous improvement 10 4(O) employee fulfilment 10 6(O) making a difference 9 6(S) shared vision 9 5(O) continuous learning 8 4(O) accountability 6 4(R) innovation 6 4(O) teamwork 6 4(R) trust 6 5(R) Values PlotCopyright 2015 Barrett Values Centre I = Individual R = Relationship Black Underline = PV & CC Orange = PV, CC & DC Orange = CC & DC Blue = PV & DC P = Positive L = Potentially Limiting (white circle) O = Organisational S = Societal Matches PV - CC 4 CC - DC 6 PV - DC 4 Cultural Entropy: Current Culture 7% family 15 2(R) making a difference 13 6(S) humour/ fun 11 5(I) well-being 11 6(I) continuous learning 10 4(I) commitment 8 5(I) accountability 7 4(R) financial stability 7 1(I) trust 7 5(R) compassion 6 7(R) Level Personal Values (PV) Current Culture Values (CC) Desired Culture Values (DC) 7 6 5 4 3 2 1 IRS (P)=6-4-1 IRS (L)=0-0-0 IROS (P)=1-1-8-1 IROS (L)=0-0-0-0 IROS (P)=0-3-6-1 IROS (L)=0-0-0-0
  28. 28. Organization “A” (19 people) Personal Values Values DistributionCopyright 2015 Barrett Values Centre Positive Values Potentially Limiting Values Current Culture Values Desired Culture Values C T S 2 1 3 4 5 6 7 C = Common Good T = Transformation S = Self-Interest 0% 0% 0% 5% 14% 9% 21% 25% 17% 9% 0% 20% 40% 60% 1 2 3 4 5 6 7 2% 0% 5% 6% 10% 4% 20% 28% 24% 1% 0% 20% 40% 60% 1 2 3 4 5 6 7 0% 0% 0% 5% 9% 10% 27% 23% 22% 4% 0% 20% 40% 60% 1 2 3 4 5 6 7 CTS = 51-21-28 CTS = 53-20-27 CTS = 49-27-24 Cultural Entropy = 0% Cultural Entropy = 7% Cultural Entropy = 0% Low level of Cultural Entropy = High level of Employee Engagement 26% 46% 28% 25% 48% 27% 26% 50% 24%
  29. 29. Organization “B” (35 people) confusion (L) 15 3(O) long hours (L) 12 3(O) short-term focus (L) 11 1(O) blame (L) 10 2(R) information hoarding (L) 9 3(R) manipulation (L) 8 2(R) hierarchy (L) 8 3(O) results orientation 7 3(O) bureaucracy (L) 6 3(O) quality 6 3(O) continuous improvement 11 4(O) information sharing 10 4(O) quality 9 3(O) customer satisfaction 8 2(O) teamwork 8 4(R) accountability 7 4(R) professionalism 7 3(O) efficiency 6 3(O) balance (home/work) 6 4(O) continuous learning 6 4(O) Values PlotCopyright 2016 Barrett Values Centre I = Individual R = Relationship Black Underline = PV & CC Orange = PV, CC & DC Orange = CC & DC Blue = PV & DC P = Positive L = Potentially Limiting (white circle) O = Organisational S = Societal Matches PV - CC 0 CC - DC 1 PV - DC 2 Cultural Entropy: Current Culture 47% commitment 26 5(I) honesty 12 5(I) integrity 9 5(I) adaptability 8 4(I) continuous learning 8 4(I) responsibility 8 4(I) cooperation 8 5(R) efficiency 7 3(I) family 6 2(R) humour/ fun 6 5(I) Level Personal Values (PV) Current Culture Values (CC) Desired Culture Values (DC) 7 6 5 4 3 2 1 IRS (P)=9-3-0 IRS (L)=0-0-0 IROS (P)=0-0-3-0 IROS (L)=0-3-5-0 IROS (P)=0-3-8-0 IROS (L)=0-0-0-0
  30. 30. Organization “B” (35 people) Personal Values Values DistributionCopyright 2016 Barrett Values Centre Positive Values Potentially Limiting Values Current Culture Values Desired Culture Values C T S 2 1 3 4 5 6 7 C = Common Good T = Transformation S = Self-Interest 2% 0% 0% 6% 10% 13% 21% 36% 7% 5% 0% 20% 40% 60% 1 2 3 4 5 6 7 11% 11% 25% 6% 6% 11% 16% 7% 5% 2% 0% 20% 40% 60% 1 2 3 4 5 6 7 2% 0% 0% 3% 10% 18% 32% 23% 9% 3% 0% 20% 40% 60% 1 2 3 4 5 6 7 CTS = 48-21-31 CTS = 14-16-70 CTS = 35-32-33 Cultural Entropy = 2% Cultural Entropy = 47% Cultural Entropy = 2% High level of Cultural Entropy = Low level of Employee Engagement
  31. 31. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 31 MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE WHAT IS CULTURAL ENTROPY?
  32. 32. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 32 What is Cultural Entropy?  The amount of energy that is consumed in an organisation doing unnecessary or unproductive work that does not add value.  It is a measure of the conflict, friction and frustration that employees encounter in their day-to-day activities that prevent the organisation from operating at peak performance and cause employees to experience stress.
  33. 33. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 33 Cultural entropy significantly impacts employee engagement. 25% 35% 45% 55% 65% 75% 85% 0% 5% 10% 15% 20% 25% 30% Cultural Entropy EmployeeEngagement Low Entropy = High Engagement High Entropy = Low Engagement Cultural Entropy and Employee Engagement
  34. 34. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 34 Cultural Entropy and Employee Engagement Cultural Entropy Most employees are …. 10% or less Highly Engaged 11% to 20% Engaged 21% to 30% Becoming Disengaged 31% to 40% Disengaged 41% or more Highly Disengaged
  35. 35. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 35  Cultural entropy is a function of the personal entropy of the current leaders of an organisation and institutional legacy of personal entropy of past leaders as embedded in the structures, systems, policies and procedures. How Does Cultural Entropy Arise?
  36. 36. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 36 What is Personal Entropy?  Personal entropy is the amount of fear-driven energy that a person expresses in his or her day-to-day interactions with other people. It is a measure of the lack of personal well- being and personal mastery skills. Fear-driven energy arises from the conscious and subconscious fear-based beliefs of the ego about meeting its deficiency needs.
  37. 37. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 37 MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE MEASURING PERSONAL ENTROPY OF THE LEADERS
  38. 38. Personal Development Development Levels Service to Humanity and the Planet Compassion, Humility, Forgiveness, Ethics, Future Generations, Wisdom, Ease with Uncertainty. Making a Difference in the Community Actualising Meaning, Collaboration, Intuition, Mentoring, Empathy, Community Involvement. Finding Meaning in Existence Integrity, Authenticity, Creativity, Passion, Honesty, Trust, Fairness, Generosity, Humour/fun. Continuous Growth and Development Adaptability, Continuous Improvement, Courage, Autonomy, Independence, Freedom. Building a Sense of Self Worth Pride in Self, Self-Reliant, Positive Self-image, Being the best, achievement, recognition. Harmonious Relationships Family, Friendship, Belonging, Caring, Open Communication, Listening. Physical Survival and Safety Health, Nutrition, Financial Stability, Self-Discipline, Job security, Wealth. `
  39. 39. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 39 Personal Development Indicator  Each level corresponds to a separate stage of psychological development. See Annex.  Higher is only better if all the previous levels have been mastered—have positive values indicators.
  40. 40. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 40 Personal Development Inhibitors  The presence of limiting values at the survival, relationships and self-worth levels can lower the overall level of personal well-being.
  41. 41. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 41 Personal Development Inhibitors Well-being Inhibitors Building a Sense of Self-worth Complacency, Arrogance, Image, Power-seeking, Status-seeking, Boasting, Lack of Confidence. Harmonious Relationships Blame, Being Liked, Manipulation, Jealousy, Neediness, Relationship insecurity, Demanding. Physical Survival and Safety Control, Caution, Risk-averse, Greed, Job Insecurity, Short-term focus, Impatience. `
  42. 42. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 42 PERSONAL DEVELOPMENT OF LEADER “A” ` Top ten values based on Feedback from collaborators Personal Entropy = 8% 1. Vision 2. Appreciative 3. Enthusiasm 4. Making a difference 5. Global perspective 6. Accessible 7. Authentic 8. Balance home/work 9. Experience 10. Wisdom
  43. 43. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 43 PERSONAL DEVELOPMENT OF LEADER “B” ` 1. Long hours(L) 2. Confusion (L) 3. Short-term focus (L) 4. Blame (L) 5. Information hoarding (L) 6. Manipulation (L) 7. Hierarchy (L) 8. Results orientation 9. Bureaucracy (L) 10. Quality Personal Entropy = 27% Top ten values based on Feedback from collaborators
  44. 44. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 44 Vision Appreciative Enthusiasm Making a difference Global perspective Accessible Authentic Balance home/work Experience Wisdom LEADER “A” Long hours(L) Quality conscious Drive and determination Ambitious Commitment Cautious (L) Reliable Achievement Demanding (L) Internally competitive (L) LEADER “B” Personal Entropy 8% Personal Entropy 27% WHICH LEADER WOULD BE THE LEAST STRESSFUL TO WORK FOR Stress Inducing Values No Stress Inducing Values
  45. 45. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 45 What Low Entropy Leaders Focus on … Based on 3600 Leadership Values Feedback carried out on 100 leaders from 19 countries (2008-2010) Commitment Controlling (L) Ambitious Results orientation Demanding (L) Experience Goals orientation Authoritarian (L) Humor/fun Power (L) Commitment Positive attitude Accessible Teamwork Trustworthy Integrity Accountability Customer satisfaction Enthusiasm Fairness Low Entropy Leaders (0-6%) High Entropy Leaders (21%+) Values that address employees needs and create internal cohesion Internal Cohesion Focus Self- Esteem Focus Stress Inducing Values
  46. 46. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 46 The Three Mantras of Organizational Performance Cultural Capital is the new frontier of competitive advantage. Mantras Implications The Culture of an organizations is a reflection of leadership consciousness Measurement matters. If you can measure it, you can manage it. Who you are and what your organization stands for is vitally important. Organizational transformation begins with the personal transformation of the leaders You can make the evolution of consciousness, conscious Focus on Vision, Mission and Values Begins with Leading Self Measure and Map the Values
  47. 47. continuous learning 11 Level 4 generosity 11 Level 5 commitment 10 Level 5 positive attitude 10 Level 5 vision 10 Level 7 ambitious 9 Level 3 making a difference 8 Level 6 results orientation 8 Level 3 honesty 7 Level 5 integrity 7 Level 5 intuition 7 Level 6 leadership developer 7 Level 6 1. customer satisfaction 16 Level 2 2. commitment 11 Level 5 3. continuous learning 11 Level 4 4. making a difference 11 Level 6 5. global perspective 9 Level 3 6. mentoring 9 Level 6 7. enthusiasm 8 Level 5 8. leadership development 8 Level 6 9. integrity 7 Level 5 10. open communication 7 Level 2 11. optimism 7 Level 5 12. shared values 7 Level 5 Low Personal Entropy of Leader Creates Low Cultural Entropy Organization Cultural Entropy 7%Personal Entropy 9% Cultural ValuesLeader’s Values The culture of an organisation is a reflection of leadership consciousness. CVA Current Culture PL= 12-0 | IROS (P)= 4-2-5-1 | IROS (L)= 0-0-0-0 Internal Cohesion LVA Feedback 27 Assessors PL = 12-0 | IRO (P) = 9-1-2 | IRO (L) = 0-0-0 Internal Cohesion
  48. 48. The culture of an organisation is a reflection of leadership consciousness. LV A Feedback 14 Assessors PL = 1-9 | IRO (P) = 1-0-0 | IRO (L) = 1-8-0 High Personal Entropy of Leader Creates High Cultural Entropy Organization power (L) 11 Level 3 blame (L) 10 Level 2 demanding (L) 10 Level 2 manipulative (L) 10 Level 2 experience 9 Level 3 controlling (L) 8 Level 1 arrogant (L) 7 Level 3 authoritarian (L) 6 Level 1 exploitative (L) 6 Level 1 ruthless (L) 6 Level 1 1. short-term focus (L) 13 Level 1 2. blame (L) 11 Level 2 3. manipulation (L) 10 Level 2 4. caution (L) 7 Level 1 5. cynicism (L) 7 Level 3 6. bureaucracy (L) 6 Level 3 7. control (L) 6 Level 1 8. cost reduction 5 Level 1 9. empire building (L) 5 Level 2 10. image (L) 5 Level 3 11. long hours (L) 5 Level 3 CVA Current Culture PL= 1-10 | IROS (P)= 0-0-1-0 | IROS (L)= 2-4-4-0 Cultural Entropy 38%Personal Entropy 64% Cultural ValuesLeader’s Values
  49. 49. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 49 How to Measure Personal Entropy? LEADER’S VALUES Which of the following values/behaviours most reflect how you operate? Pick ten. ASSESSOR’S OBSERVED VALUES OF LEADER Which of the following values/behaviours most reflect how Leader “X” operates? Pick ten. http://www.valuescentre.com/our-products/products- leaders/leadership-values-assessment-lva LEADERSHIP VALUES ASSESSMENT
  50. 50. long hours (L) 16 3(I) quality conscious 13 3(O) drive and determination 12 4(I) analytical 10 3(I) commitment 10 5(I) cautious (L) 8 1(I) reliable 8 3(R) achievement 7 3(I) demanding (L) 7 2(R) internally competitive (L) 6 2(R) strategic thinker 6 4(I) High Entropy Leader (20 Assessors) Matches 3 adaptability 4(I) connecting with stakeholders 6(R) drive and determination 4(I) goals orientation 4(O) innovative 4(I) long hours (L) 3(I) making a difference 6(O) strategic thinker 4(I) vision 7(I) win-win partnerships 6(O) Level Leader’s Perspective Observed Values by Assessors 7 6 5 4 3 2 1 PL= 9-1 | IROS (P)=5-1-3-0 | IROS (L)=1-0-0-0 PL= 7-4 | IROS (P)=5-1-1-0 | IROS (L)=2-2-0-0 Orange=Values Match P=Positive L=Potentially Limiting (white circle) I=Individual R=Relationship O=Organisational S=Societal Entropy = 27%
  51. 51. 10% 50% 30% 10% 0% 20% 40% 60% 1 2 3 4 5 6 7 CTS = 40-50-10 Entropy = 10% CTS = 20-20-60 Entropy = 27% Leader’s perspective High Entropy Leader (20 Assessors) Positive Values Potentially Limiting Values Observed Values by Assessors C T S C=Common Good T=Transformation S=Self-Interest 9% 8% 10% 1% 7% 25% 20% 12% 5% 3% 0% 20% 40% 60% 1 2 3 4 5 6 7 1 2 3 4 5 6 7
  52. 52. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 52 MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE MEASURING WELL BEING AT WORK CULTURAL TRANSFORMATION TOOLS
  53. 53. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 53 Cultural Well-being and Cultural Entropy CULTURAL TRANSFORMATION TOOLS FOR ORGANIZATIONS Cultural Values Assessment Cultural Evolution Report Espoused Values Analysis Small Group (Team) Assessment Merger/Compatibility Report Customer Values Assessment
  54. 54. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 54 Individual Well-being and Personal Entropy CULTURAL TRANSFORMATION TOOLS FOR INDIVIDUALS Self Assessment Personal Values Assessment Individual Values Assessment Feedback Assessment Individual Development Report Leadership Development Report Leadership Values Assessment How aligned I am with my work place culture. Measures personal entropy.
  55. 55. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 55 Cultural Transformation “Richard Barrett has made extraordinary contributions to our understanding of organisational values and culture. His frame-works for measuring culture and enabling whole system change are elegant. His reservoir of know- ledge is vast and his connection to timeless wisdom is profound.” Raj Sisodia, Co-founder and co- chairman of Conscious Capitalism Inc. and Professor of Global Business, Babson College, USA.
  56. 56. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 56 For more information: Go to: www.valuescentre.com or www.richardbarrett.net Contact Me: richard@valuescentre.com
  57. 57. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 57 MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE ANNEX STAGES OF PSYCHOLOGICAL DEVELOPMENT
  58. 58. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 58 A personal journey Every person is on an evolutionary journey of psychological development. Surviving Conforming Differentiating Individuating Self-actualizing Integrating Serving
  59. 59. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 59 Stages, Levels and World Views  We grow in stages of psychological development  We operate at levels of consciousness  We live inside (are embedded in) cultural world views
  60. 60. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 60 Levels of Consciousness All things being normal, the level of consciousness we operate from will correspond to the stage of psychological development we have reached.
  61. 61. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 61 Stages and Levels Stages Levels of Consciousness Serving SERVICE Integrating MAKING A DIFFERENCE Self-actualising INTERNAL COHESION Individuating TRANSFORMATION Differentiating SELF-ESTEEM Conforming RELATIONSHIP Surviving SURVIVAL EvolutionofPersonalConsciousness
  62. 62. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 62 Stages of Psychological Development Surviving
  63. 63. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 63 Stages of Psychological Development INFANCY 0-2 Years Old Staying alive! LEARNING TO CONTROL Ability to get basic physiological needs met. Surviving Stage Motivation
  64. 64. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 64 Stages of Psychological Development Conforming
  65. 65. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 65 Stages of Psychological Development Conforming Stage Motivation CHILDHOOD 3-7 Years Old Keeping safe and secure! LEARNING TO BE LOVED Ability to feel accepted and sense of belonging.
  66. 66. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 66 Stages of Psychological Development Differentiating
  67. 67. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 67 Stages of Psychological Development Differentiating Stage Motivation TEENAGER + 8-24Years Old Distinguishing yourself! LEARNING TO BE RECOGNIZED Ability to feel respected and recognized by others.
  68. 68. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 68 Stages of Psychological Development INDIVIDUATING
  69. 69. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 69 Stages of Psychological Development INDIVIDUATING Stage Motivation YOUNG ADULT 25-39 Years Old Releasing your fears! ACCOUNTABILITY Finding freedom and autonomy to understand who you really are.
  70. 70. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 70 Stages of Psychological Development SELF-ACTUALIZING
  71. 71. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 71 Stages of Psychological Development SELF-ACTUALIZING Stage Motivation ADULTHOOD 40-49 Years Old Becoming who you are! SELF-EXPRESSION Ability to satisfy your desire for meaning and purpose.
  72. 72. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 72 Stages of Psychological Development INTEGRATING
  73. 73. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 73 Stages of Psychological Development INTEGRATING Stage Motivation MATURE ADULT 50-59 Years Old Aligning with others! CONNECTION Ability to satisfy the desire to make a difference in your world.
  74. 74. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 74 Stages of Psychological Development SERVING
  75. 75. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 75 Stages of Psychological Development SERVING Stage Motivation SENIOR 60+ Years Old Finding fulfilment! CONTRIBUTION Ability to satisfy your desire to serve the greater good.
  76. 76. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 76 MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE UNDERSTANDING EGO-SOUL DYNAMICS
  77. 77. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 77 Stages of Psychological Development Ego Development Ego-Soul Alignment Soul Emergence SURVIVING CONFORMING DIFFERENTIATING INDIVIDUATING SELF-ACTUALIZING INTEGRATING SERVING PSYCHOLOGICALDEVELOPMENT
  78. 78. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 78 Mastering surviving prepares you for Self-actualizing Individuating Integrating Differentiating Conforming Surviving Stages of Development Serving Self-actualizing SOUL EGO Control If you have fears about surviving you will not be able to self-express Self-expressionEGO-SOUL ALIGNMENT No existential fears
  79. 79. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 79 Mastering conforming prepares you for Integrating SOUL EGO Belonging If you have fears about being accepted you will not be able to connect Connecting Individuating Integrating Differentiating Conforming Surviving Stages of Development Serving Self-actualizing SOUL EGO EGO-SOUL ALIGNMENT
  80. 80. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 80 Mastering differentiating prepares you for Serving SOUL EGO Recognition If you have fears about your self-worth you will not be able to contribute Contributing Individuating Integrating Differentiating Conforming Surviving Stages of Development Serving Self-actualizing SOUL EGO EGO-SOUL ALIGNMENT
  81. 81. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 81 A failure to master to ego stages of development results in mental and physical disorders when you reach the soul stages of activation.

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