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Facilitating transformation v1

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Facilitating transformation of individuals and organizations. Presentation to the International Association of Facilitators in Sweden, October 2015.

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Facilitating transformation v1

  1. 1. Facilitating Transformation Richard Barrett
  2. 2. MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE MY SPEECH TODAY TWO TOPICS WHAT IS TRANSFORMATION? HOW CAN IT BE FACILITATED?
  3. 3. MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE BUT FIRST LET’S TALK ABOUT FACILITATION WHAT IS IT?
  4. 4. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 4 What is Facilitation? Supporting individuals or groups in having new conversations that lead to a change in awareness or a shift in consciousness. It is about having new conversations that you have never had before.
  5. 5. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 5 Awareness vs Consciousness A change in awareness leads to a change in perception A shift in consciousness leads to a new way of being Looking at things differently Being and behaving differently
  6. 6. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 6 Change vs Transformation Change is doing things differently. Transformation is a new way of being. A shift in behaviour A shift in values
  7. 7. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 7 Change vs Transformation You can change without transforming, but you cannot transform without changing.
  8. 8. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 8 It must be obvious by now … We cannot solve our problems with the same level of thinking that created them. A new level of thinking = A new level of consciousness
  9. 9. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 9 Therefore facilitating transformation is about … Supporting individuals or groups in having new conversations that lead to new and more “successful” ways of being. A shift in consciousness that allows you to explore new ways of meeting your needs.
  10. 10. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 10 The Purpose of Transformation We do this by being and behaving differently—aligning with new values
  11. 11. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 11
  12. 12. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 12 Exercise (5 mins) 1. Think about a situation where you facilitated change. What needs did you help people fulfil. 2. Think about a situation where you facilitated transformation. What needs did you help people fulfil? 3. Find a partner and discuss the differences between change “needs” and transformation “needs”.
  13. 13. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 13 Change vs Transformation Change is doing things differently. Transformation is a new way of being. A shift in behaviour A shift in values
  14. 14. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 14 MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE TRANSFORMATION INDIVIDUALS  ORGANISATIONS 
  15. 15. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 15 MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE TRANSFORMATION PERSONAL TRANSFORMATION OF INDIVIDUALS 
  16. 16. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 16 Transformation begins with feedback Without feedback there can be no change Without learning there can be no transformation
  17. 17. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 17 Redefining “Facilitating transformation” Providing feedback that leads to learning that supports individuals and groups in adopting more “successful” ways of being. Transformation is about a shift in values.
  18. 18. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 18 What are Values? A shorthand way of describing our individual and collective motivations and what is important to us. Values are the energetic drivers of our aspirations and intentions.
  19. 19. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 19 Positive of Potentially Limiting? Values can be positive or potentially limiting. Positive Values: Trust, creativity, passion, honesty, integrity, clarity Potentially Limiting Values: Bureaucracy, power, blame, greed, hierarchy, status-seeking
  20. 20. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 20 Where do our Values come from? Our values are a reflection of our needs. (What ever we need we value.) We have two sets of needs: • The needs of the stage of psychological development we are currently operating from. • The needs of the stages of psychological development we have passed through where we still have unmet needs.
  21. 21. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 21 A personal journey Every person is on an evolutionary journey of psychological development. Surviving Conforming Differentiating Individuating Self-actualizing Integrating Serving
  22. 22. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 22 PRIMARY MOTIVATION THE NEEDS OF THE STAGE OF PSYCYHOLOGICAL DEVELOPMENT YOU ARE AT.
  23. 23. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 23 SECONDARY MOTIVATION THE UNMET NEEDS OF THE STAGES OF PSYCYHOLOGICAL DEVELOPMENT YOU HAVE PASSED THROUGH The needs you have failed to master.
  24. 24. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 24 Facilitating human potential This is not a book about coaching per se, it is about the framework of human development that coaches and facilitators need to be familiar with to facilitate the full emergence of their client’s potential.
  25. 25. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 25 Stages, Levels and World Views  We grow in stages of psychological development  We operate at levels of consciousness  We live inside (are embedded in) cultural world views
  26. 26. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 26 Stages and Levels Stages of Development Levels of Consciousness Serving SERVICE Integrating MAKING A DIFFERENCE Self-actualising INTERNAL COHESION Individuating TRANSFORMATION Differentiating SELF-ESTEEM Conforming RELATIONSHIP Surviving SURVIVAL EvolutionofPersonalConsciousness
  27. 27. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 27 Deficiency needs and growth needs The lower three stages of development are about learning to fit into your cultural framework of your existence. They are focused on satisfying your deficiency needs. The upper three stages of development are about learning to become who you really are. They are focused on satisfying your growth needs. EvolutionofPersonalConsciousness Individuating = Major Transformation
  28. 28. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 28 Stages of Psychological Development Surviving
  29. 29. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 29 Stages of Psychological Development INFANCY 0-2 Years Old Staying alive! Satisfying physiological and nutritional needs Surviving Stage Motivation
  30. 30. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 30 Stages of Psychological Development Conforming
  31. 31. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 31 Stages of Psychological Development Conforming Stage Motivation CHILDHOOD 3-7 Years Old Feeling safe! Satisfying need for love, and belonging.
  32. 32. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 32 Stages of Psychological Development Differentiating
  33. 33. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 33 Stages of Psychological Development Differentiating Stage Motivation TEENAGER + 8-24 Years Old Feeling secure! Satisfying need for respect and recognition.
  34. 34. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 34 Stages of Psychological Development Individuating
  35. 35. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 35 Stages of Psychological Development Individuating Stage Motivation YOUNG ADULT 25-39 Years Old Releasing your fears! Satisfying need for freedom and autonomy.
  36. 36. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 36 Stages of Psychological Development Self-actualising
  37. 37. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 37 Stages of Psychological Development Self-actualising Stage Motivation ADULTHOOD 40-49 Years Old Becoming who you are! Satisfying need to find meaning and purpose.
  38. 38. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 38 Stages of Psychological Development Integrating
  39. 39. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 39 Stages of Psychological Development Integrating Stage Motivation MATURE ADULT 50-59 Years Old Aligning with others! Satisfying need to make a difference in the world.
  40. 40. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 40 Stages of Psychological Development Serving
  41. 41. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 41 Stages of Psychological Development Serving Stage Motivation SENIOR 60+ Years Old Finding fulfilment! Satisfying your need to serve the greater good.
  42. 42. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 42 Levels of Consciousness All things being normal, the level of consciousness we operate from will correspond to the stage of psychological development we have reached.
  43. 43. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 43
  44. 44. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 44
  45. 45. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 45 1. What is your primary motivation at work? 2. What is your primary motivation outside work? 3. Are you able to get your motivations met at your current place of work? 4. Discuss with a partner.
  46. 46. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 46 How to map personal values  PERSONAL VALUES ASSESSMENT (FREE) – Self reporting www.valuescentre.com/pva  LEADERSHIP VALUES ASSESSMENT – Feedback reporting
  47. 47. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 47 Feedback Reporting LEADER’S VALUES Which of the following values/behaviours most reflect how you operate? Pick ten. ASSESSOR’S OBSERVED VALUES OF LEADER Which of the following values/behaviours most reflect how Leader “X” operates? Pick ten. http://www.valuescentre.com/our-products/products- leaders/leadership-values-assessment-lva LEADERSHIP VALUES ASSESSMENT
  48. 48. long hours (L) 16 3(I) quality conscious 13 3(O) drive and determination 12 4(I) analytical 10 3(I) commitment 10 5(I) cautious (L) 8 1(I) reliable 8 3(R) achievement 7 3(I) demanding (L) 7 2(R) internally competitive (L) 6 2(R) strategic thinker 6 4(I) High Entropy Leader (20 Assessors) Matches 3 adaptability 4(I) connecting with stakeholders 6(R) drive and determination 4(I) goals orientation 4(O) innovative 4(I) long hours (L) 3(I) making a difference 6(O) strategic thinker 4(I) vision 7(I) win-win partnerships 6(O) Level Leader Observed Values 7 6 5 4 3 2 1 PL= 9-1 | IROS (P)=5-1-3-0 | IROS (L)=1-0-0-0 PL= 7-4 | IROS (P)=5-1-1-0 | IROS (L)=2-2-0-0 Orange=Values Match P=Positive L=Potentially Limiting (white circle) I=Individual R=Relationship O=Organisational S=Societal Entropy = 27%
  49. 49. 10% 50% 30% 10% 0% 20% 40% 60% 1 2 3 4 5 6 7 CTS = 40-50-10 Entropy = 10% CTS = 20-20-60 Entropy = 27% Leader High Entropy Leader (20 Assessors) Positive Values Potentially Limiting Values Observed Values C T S C=Common Good T=Transformation S=Self-Interest 9% 8% 10% 1% 7% 25% 20% 12% 5% 3% 0% 20% 40% 60% 1 2 3 4 5 6 7 1 2 3 4 5 6 7
  50. 50. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 50 What is Personal Entropy? Personal entropy is the amount of fear-driven energy that a person expresses in his or her day- to-day interactions with other people. It is a measure of the lack of personal mastery skills. Fear- driven energy arises from the conscious and subconscious fear-based beliefs of the ego about meeting its deficiency needs.
  51. 51. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 51 MY SPEECH TODAY HOW TO CREATE A VALUES-DRIVEN CULTURE TRANSFORMATION ORGANISATIONAL TRANSFORMATION 
  52. 52. The Three Mantras of Organizational Performance Cultural Capital is the new frontier of competitive advantage. Mantras Implications The Culture of an organizations is a reflection of leadership consciousness Measurement matters. If you can measure it, you can manage it. Who you are and what your organization stands for is vitally important. Organizational transformation begins with the personal transformation of the leaders You can make the evolution of consciousness, conscious Focus on Vision, Mission and Values Begins with Leading Self Measure and Map the Values
  53. 53. continuous learning 11 Level 4 generosity 11 Level 5 commitment 10 Level 5 positive attitude 10 Level 5 vision 10 Level 7 ambitious 9 Level 3 making a difference 8 Level 6 results orientation 8 Level 3 honesty 7 Level 5 integrity 7 Level 5 intuition 7 Level 6 leadership developer 7 Level 6 1. customer satisfaction 16 Level 2 2. commitment 11 Level 5 3. continuous learning 11 Level 4 4. making a difference 11 Level 6 5. global perspective 9 Level 3 6. mentoring 9 Level 6 7. enthusiasm 8 Level 5 8. leadership development 8 Level 6 9. integrity 7 Level 5 10. open communication 7 Level 2 11. optimism 7 Level 5 12. shared values 7 Level 5 Cultural Evolution Begins with Personal Evolution Cultural Entropy 7%Personal Entropy 9% Culture ValuesLeader’s Values The culture of an organisation is a reflection of leadership consciousness. CVA Current Culture PL= 12-0 | IROS (P)= 4-2-5-1 | IROS (L)= 0-0-0-0 Internal Cohesion LVA Feedback 27 Assessors PL = 12-0 | IRO (P) = 9-1-2 | IRO (L) = 0-0-0 Internal Cohesion
  54. 54. The culture of an organisation is a reflection of leadership consciousness. LV A Feedback 14 Assessors PL = 1-9 | IRO (P) = 1-0-0 | IRO (L) = 1-8-0 Cultural Evolution Begins with Personal Evolution power (L) 11 Level 3 blame (L) 10 Level 2 demanding (L) 10 Level 2 manipulative (L) 10 Level 2 experience 9 Level 3 controlling (L) 8 Level 1 arrogant (L) 7 Level 3 authoritarian (L) 6 Level 1 exploitative (L) 6 Level 1 ruthless (L) 6 Level 1 1. short-term focus (L) 13 Level 1 2. blame (L) 11 Level 2 3. manipulation (L) 10 Level 2 4. caution (L) 7 Level 1 5. cynicism (L) 7 Level 3 6. bureaucracy (L) 6 Level 3 7. control (L) 6 Level 1 8. cost reduction 5 Level 1 9. empire building (L) 5 Level 2 10. image (L) 5 Level 3 11. long hours (L) 5 Level 3 CVA Current Culture PL= 1-10 | IROS (P)= 0-0-1-0 | IROS (L)= 2-4-4-0 Cultural Entropy 38%Personal Entropy 64% Culture ValuesLeader’s Values
  55. 55. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 55 Richard Barrett has made extraordinary contributions to our understanding of organisational values and culture. His frame- works for measuring culture and enabling whole system change are elegant. His reservoir of know- ledge is vast and his connection to timeless wisdom is profound. Raj Sisodia Co-founder and co-chairman of Conscious Capitalism Inc. and Professor of Marketing at Bentley University Building a Values-driven Culture
  56. 56. WHY A VALUES-DRIVEN CULTURE? Values Alignment Performance BECAUSE VALUES-DRIVEN CULTURES ARE THE MOST SUCCESSFUL ON THE PLANET
  57. 57. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 57 WHY ARE VALUES-DRIVEN CULTURES THE MOST SUCCESSFUL? BECAUSE THEY CARE ABOUT THE NEEDS OF THEIR EMPLOYEES, AND …
  58. 58. … THEY ALSO CARE ABOUT THE NEEDS OF ALL THEIR STAKEHOLDERS Suppliers Community
  59. 59. The Leader and the Values Peters and Waterman, “In Search of Excellence: Lessons from America’s best run companies”, 1983 Clarifying the value system and breathing life into it are the greatest contributions a leader can make.
  60. 60. “No matter how far reaching the vision or how brilliant the strategy, neither will be realized if it is not supported by the organisational culture.” Luther Johnson Peter Drucker “CULTURE EATS STRATEGY FOR BREAKFAST”
  61. 61. S&P 500 Average Annualized Return 16.39% Average Annualized Return 4.12% BCWF The Best Companies to Work For engender high levels of employee engagement and commitment, because the leaders of these organisations focus on meeting their employee’s needs. The Top 40 Best Companies to Work For (USA)
  62. 62. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 63 What Employees Value at different levels of consciousness A safe working environment and pay and ben- efits that are sufficient to take care of family Opportunities to work in a congenial atmos- phere where people care and respect each other Opportunities to grow professionally with support, feedback and coaching Opportunities and challenges by being made accountable for projects and processes Opportunities for personal growth and develop- ment to support you in living your life purpose Opportunities to leverage your contribution by collaborating with other like-minded individuals Opportunities to serve others and care for the well-being of the Earth’s life support systems Surviving Relationship Self-esteem Transformation Internal cohesion Making a difference Service Levels of Consciousness Primary Motivations
  63. 63. Positive Focus / Excessive Focus Financial Stability Shareholdervalue,organisationalgrowth, employeehealth,safety.Control,corruption,greed Belonging Loyalty, open communication, customer satisfaction, friendship. Manipulation, blame High Performance Systems, processes, quality, best practices, pride in performance. Bureaucracy, complacency Continuous Renewal and Learning Accountability, adaptability, empowerment, teamwork, goals orientation, personal growth Building Corporate Community Shared values, vision, commitment, integrity, trust, passion, creativity, openness, transparency Strategic Alliances and Partnerships Environmental awareness, community involvement, employee fulfillment, coaching/mentoring Service To Humanity And The Planet Social responsibility, future generations, long-term perspective, ethics, compassion, humility Stages in the Development of Organizational Consciousness Service Internal Cohesion Transformation Self-esteem Relationship Survival Making a difference
  64. 64. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 65 The Shift from “I” to “We” Service Internal Cohesion Transformation Self-esteem Relationship Survival COMMON GOOD AND CONTRIBUTION (WE) SELF INTEREST AND PERFORMANCE (I) TRANSFORMATION EvolutionofPersonalConsciousness Making a difference
  65. 65. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 66 BUILDING A VALUES-DRIVEN CULTURE
  66. 66. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 67 BUILDING A VALUES-DRIVEN ORGANSIATION START WITH A VALUES SURVEY
  67. 67. The Values Survey PERSONAL VALUES Which of the following values/behaviours most reflect who you are? Pick ten. CURRENT CULTURE Which of the following values/behaviours most reflect how your organisation currently operates? Pick ten. DESIRED CULTURE Which of the following values/behaviours most reflect how you would like your organisation to operate? Pick ten.
  68. 68. Placement of Values by Level (100 employees) Top Ten Values 1. tradition (L) (59) 2. diversity (54) 3. control (L) (53) 4. goals orientation (46) 5. knowledge (43) 6. creativity (42) 7. productivity (37) 8. image (L) (36) 9. profit (36) 10. open communication (31) 10 42 5 7 9 6 8 3 110 Current Culture Service Makingadifference Internal Cohesion Transformation Self-esteem Relationship Survival
  69. 69. 11% 1 2 3 4 5 6 7 Cultural Entropy Placement of Values by Level (100 employees) Current Culture Service Makingadifference Internal Cohesion Transformation Self-esteem Relationship Survival
  70. 70. Cultural Entropy and Engagement Cultural entropy significantly impacts employee engagement. 25% 35% 45% 55% 65% 75% 85% 0% 5% 10% 15% 20% 25% 30% Cultural Entropy EmployeeEngagement Research carried out in 163 organisations in Australia by Hewitt Associates and the Barrett Values Centre in 2008. Low Entropy = High Engagement High Entropy = Low Engagement
  71. 71. Entropy and Engagement Cultural Entropy Most employees are …. 10% or less Highly Engaged 11% to 20% Engaged 21% to 30% Becoming Disengaged 31% to 40% Disengaged 41% or more Highly Disengaged
  72. 72. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 73 What is Cultural Entropy? The amount of energy that is consumed in an organisation doing unnecessary or unproductive work that does not add value. It is a measure of the conflict, friction and frustration that employees encounter in their day-to-day activities that prevent the organisation from operating at peak performance.
  73. 73. Highly Engaged Team (19) customer satisfaction 13 2(O) making a difference 13 6(S) commitment 10 5(I) employee fulfilment 10 6(O) continuous improvement 9 4(O) humour/ fun 9 5(O) shared vision 9 5(O) customer collaboration 8 6(O) balance (home/work) 6 4(O) financial stability 6 1(O) teamwork 6 4(R) customer satisfaction 12 2(O) continuous improvement 10 4(O) employee fulfilment 10 6(O) making a difference 9 6(S) shared vision 9 5(O) continuous learning 8 4(O) accountability 6 4(R) innovation 6 4(O) teamwork 6 4(R) trust 6 5(R) Values Plot June 22, 2015Copyright 2015 Barrett Values Centre I = Individual R = Relationship Black Underline = PV & CC Orange = PV, CC & DC Orange = CC & DC Blue = PV & DC P = Positive L = Potentially Limiting (white circle) O = Organisational S = Societal Matches PV - CC 4 CC - DC 6 PV - DC 4 Cultural Entropy: Current Culture 7% family 15 2(R) making a difference 13 6(S) humour/ fun 11 5(I) well-being (physical/ emotional/ mental/ spiritual) 11 6(I) continuous learning 10 4(I) commitment 8 5(I) accountability 7 4(R) financial stability 7 1(I) trust 7 5(R) compassion 6 7(R) integrity 6 5(I) Level Personal Values (PV) Current Culture Values (CC) Desired Culture Values (DC) 7 6 5 4 3 2 1 IRS (P)=6-4-1 IRS (L)=0-0-0 IROS (P)=1-1-8-1 IROS (L)=0-0-0-0 IROS (P)=0-3-6-1 IROS (L)=0-0-0-0
  74. 74. Highly Engaged Team (19) Personal Values Values Distribution June 22, 2015Copyright 2015 Barrett Values Centre Positive Values Potentially Limiting Values Current Culture Values Desired Culture Values C T S 2 1 3 4 5 6 7 C = Common Good T = Transformation S = Self-Interest 0% 0% 0% 5% 14% 9% 21% 25% 17% 9% 0% 20% 40% 60% 1 2 3 4 5 6 7 2% 0% 5% 6% 10% 4% 20% 28% 24% 1% 0% 20% 40% 60% 1 2 3 4 5 6 7 0% 0% 0% 5% 9% 10% 27% 23% 22% 4% 0% 20% 40% 60% 1 2 3 4 5 6 7 CTS = 51-21-28 CTS = 53-20-27 CTS = 49-27-24 Cultural Entropy = 0% Cultural Entropy = 7% Cultural Entropy = 0% Low level of Cultural Entropy = High level of Employee Engagement High level of Values Alignment 26% 46% 28% 25% 48% 27% 26% 50% 24%
  75. 75. Five Levels of Employee Engagement Highly Engaged Employees bring passion, purpose and discretionary energy to their work. They are emotionally attached and committed to the organisation and want to do the right thing. Engaged Employees are willing to go the extra mile to support the company in achieving its goals and objectives as long as they can also satisfy their own goals and objectives. Becoming Disengaged Employees are becoming frustrated, anxious and fearful about not being able to satisfy their needs. Disengaged Employees do what they have to do to get through the day, but are unwilling to put in any extra effort to meet deadlines or support their colleagues in difficult times. Highly Disengaged Employees are unhappy at their work and act out their unhappiness by actively undermining the company, and denigrating those who want to succeed.
  76. 76. Highly Engaged Employees  Highly engaged employees identify with the company.  They care passionately about the future of the company.  They bring passion and purpose to their work.  They are willing to invest their discretionary effort to make the company a success.  They want the company to do the right thing.  They want to feel pride in the way the company behaves.
  77. 77. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 78 Cultural entropy is a function of the personal entropy of the current leaders of an organisation and institutional legacy of past leaders as embedded in the structures, systems, policies and procedures. How Does Cultural Entropy Arise?
  78. 78. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 79 BUILDING A VALUES-DRIVEN CULTURE THE JOURNEY
  79. 79. SA Bank: Evolution of Current Culture 1. cost-consciousness 2. profit 3. accountability 4. community involvement 5. client-driven 6. process-driven 7. bureaucracy (L) 8. results orientation 9. client satisfaction 10. silo mentality (L) 2005 1. cost-consciousness 2. accountability 3. client-driven 4. client satisfaction 5. results orientation 6. performance driven 7. profit 8. bureaucracy (L) 9. teamwork 10. community involvement 2006 1. client-driven 2. accountability 3. client satisfaction 4. cost-consciousness 5. community involvement 6. performance driven 7. profit 8. achievement 9. being the best 10. results orientation 2007 2008 1. accountability 2. client-driven 3. client satisfaction 4. community involvement 5. achievement 6. cost-consciousness 7. teamwork 8. performance driven 9. being the best 10. delivery 3 Matches CC- DC Entropy 25% 4 Matches CC- DC Entropy 19% 4 Matches CC- DC Entropy 17% 5 Matches CC- DC Entropy 14%
  80. 80. SA Bank: Evolution of Current Culture 2009 2010 2011 1. accountability 2. client-driven 3. client satisfaction 4. cost-consciousness 5. community involvement 6. achievement 7. teamwork 8. employee recognition 9. being the best 10. performance driven 1. accountability 2. client satisfaction 3. client-driven 4. teamwork 5. brand reputation 6. being the best 7. achievement 8. commitment 9. community involvement 10. cost-consciousness 1. accountability 2. client-driven 3. client satisfaction 4. brand reputation 5. achievement 6. teamwork 7. environmental awareness 8. commitment 9. being the best 10. cost-consciousness 6 Matches CC- DC Entropy 13% 6 Matches CC- DC Entropy 13% 6 Matches CC- DC Entropy 11% 2012 1. accountability 2. client satisfaction 3. client-driven 4. brand reputation 5. teamwork 6. employee recognition 7. environmental awareness 8. performance driven 9. community involvement 10. people-centred 5 Matches CC- DC Entropy 10%
  81. 81. SA Bank: Evolution of Current Culture 2013 2014 5 Matches CC- DC Entropy 11% 6 Matches CC- DC Entropy 13% 1. accountability 2. client satisfaction 3. client-driven 4. brand reputation 5. employee recognition 6. performance driven 7. teamwork 8. achievement 9. integrity 10. community involvement 1. accountability 2. client satisfaction 3. client-driven 4. brand reputation 5. employee recognition 6. teamwork 7. performance driven 8. environmental awareness 9. community involvement 10. commitment Despite a slight rise in cultural entropy, profitability and productivity continue to increase year on year.
  82. 82. Evolution of Number of Survey Participants 8% 25% 38% 51% 67% 73% 77% 75% 74% 75% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 2005200620072008200920102011201220132014 Percentage of employees voluntarily participating in the values assessment grew significantly each year as people realized that the leaders of the organisation were paying attention to the results of the assessment.
  83. 83. Cultural Entropy Evolution Cultural entropy reduction led to improved performance through increased employee engagement, increased revenues, improved productivity, and increase in share price. 25% 19% 17% 14% 13% 13% 11% 10% 11% 13% 0% 5% 10% 15% 20% 25% 30% 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 Cutlural Entropy
  84. 84. Income Evolution 0% 5% 10% 15% 20% 25% 30% 0 5000 10000 15000 20000 25000 30000 35000 40000 45000 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 Income Cultural Entropy Annual income increases as cultural entropy falls. Global Economic Meltdown
  85. 85. 0% 5% 10% 15% 20% 25% 30% 0 200 400 600 800 1000 1200 1400 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 Revenue per Capita Cultural Entropy Income per capita increases as cultural entropy falls. Productivity Evolution Global Economic Meltdown
  86. 86. 0% 5% 10% 15% 20% 25% 30% 0 2000 4000 6000 8000 10000 12000 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 Profit Cutlural Entropy Profit increases as cultural entropy falls. Profit Evolution Global Economic Meltdown
  87. 87. Books by Richard Barrett 1998 2006 2010 20111995 2012 2013 2014 2015 2016 Forthcoming
  88. 88. Powerful metrics that enable leaders to measure and manage cultures. www.valuescentre.com 89 Free material on Change & Transformation To grow a shared culture To lead people through change Available on www.valuescentre.com To plan and lead cultural transformation Checklist and overview
  89. 89. For more information and get a copy of this presentation go to: www.richardbarrett.net

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