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Your Waste Management Rep- Barrett Roell

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Your Waste Management Rep- Barrett Roell

  1. 1. CAREER HIGHLIGHTS • Blood Drive Coordinator, American Red Cross • Business Development Manager, Sonic Drive-In DISTINCTIONS • Daily Point of Light • President's Volunteer Service Award Barrett Roell, Outside Sales Representative T: (210) 627-1200 M: (210) 627-1200 broell@wm.com 1777 NE Loop 410, San Antonio, TX 78217 SPECIALIZATION: Small and Medium-Sized Businesses Small and medium-sized businesses have diverse, industry-specific waste disposal needs requiring customized solutions. Barrett ensures each customer has the services required to meet their objectives, while controlling costs, improving productivity and developing sustainability programs. As the single point of contact for his customers, Barrett provides timely and reliable service. Specifically, Barrett aims to: • PROVIDE LOCAL, QUALITY SERVICE: Waste Management is not only the leading waste services company in North America, it is also a local company with thousands of employees living and proudly working in the community. As such, each employee takes service, safety and sustainability very seriously. When Barrett encounters a prospect that is dissatisfied with their current waste hauler, he is excited to help. He knows by switching to Waste Management, they will get the attention they need and the service quality they want. From the start, Barrett ensures they are set up correctly to maximize efficiency and avoid overages and, in the rare event Waste Management cannot perform service as promised, he makes sure the customer is immediately contacted and an alternate service schedule arranged. Barrett is proud be a part of this community, to work alongside his Waste Management colleagues and to provide customers the high quality service they deserve. • MAXIMIZE VALUE: One of the most effective ways to maximize the value of a waste program is to “right-size” services. When Barrett finds a customer with several small containers picked up every day, he recommends fewer, but larger, containers to be picked up once per week. Alternatively, when he finds a customer with large containers, he recommends installing a compactor, which can hold up to five times the amount of trash, thus reducing overall pickups. When a customer is already taking advantage of a compactor solution, Barrett proposes they add an automatic monitoring system which alerts Waste Management when the compactor is full, providing an “on-call” solution that maximizes the value of the customer’s waste program. By taking a scientific approach to matching waste services to the customer’s business needs, Barrett can improve efficiencies for his customers and maximize overall value. WHAT TO EXPECT • RESOURCEFULNESS: Customers know they can rely on Barrett for the depth of knowledge and resourcefulness their businesses require to operate efficiently and safely, reduce unnecessary costs and increase sustainability efforts. • TAILORED SERVICE: Barrett meticulously evaluates each customer’s waste and recycling needs and tailors services to meet their goals. He builds strong relationships by continually ensuring that customers have the best programs for their needs. • COMMUNICATION: Barrett believes communication is 90 percent listening and 10 percent responding. An open dialogue is critical to the success of any operation and Barrett’s customers appreciate they can voice their concerns knowing they will be heard and any challenges will be taken care of quickly. Your Waste Management Specialist

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