Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

The Employee Journey: the Foundation of Employee Experience Design

2,335 views

Published on

At a time when financial capital is cheap and readily available, but human capital isn’t, there’s an urgency to increase Employee Lifetime Value (or eLTV). But to do that, we have to understand the employee journey. We have to know what brings them in and causes them to stay. We have to know what engages them and causes them to perform.

Armed with that understanding, we can begin to architect an employee journey that reduces time to value, increases time in value, and increases time in role (the core elements of eLTV).

In this session you’ll learn the fundamental elements of the employee journey and the building blocks of employee success. You’ll learn how to diagnose disengagement, how to detect emotional distancing, and how to architect intervention opportunities with analytics and “stay Interviews”. You’ll learn the importance of onboarding, and re-boarding. You’ll also learn how this employee journey becomes a core component of culture, and the gravitational pull your organization has on your employees.

Published in: Recruiting & HR
  • Be the first to comment

The Employee Journey: the Foundation of Employee Experience Design

  1. 1. bamboohr.com bizlibrary.com
  2. 2. bamboohr.com bizlibrary.com Twitter: @RustyLindquist LinkedIn: …/in/rustylindquist Rusty Lindquist VP, Thought Leadership BambooHR
  3. 3. bamboohr.com bizlibrary.com The Commoditization of Innovation
  4. 4. bamboohr.com bizlibrary.com Innovation: The keystone of differentiation
  5. 5. bamboohr.com bizlibrary.com Competitive Abundance GLOBALIZATION has shrunk the world TECHNOLOGY has leveled the playing field LOW ENTRY BARRIER has increased startups
  6. 6. bamboohr.com bizlibrary.com Differentiation decay
  7. 7. bamboohr.com bizlibrary.com Value Entropy TIME PERCEIVED VALUE of INNOVATION Remarkable Expected L H Expected
  8. 8. bamboohr.com bizlibrary.com Focus on Who You Are PEOPLE Relentlessly attracting, inspiring, and empowering great people. CULTURE Creating a great place to work, so great work can take place.
  9. 9. –Bersin by Deloitte
  10. 10. Ram Charan Best-selling Author, Business Advisor
  11. 11. bamboohr.com bizlibrary.com Top CEO “Critical Issues” HUMAN CAPITAL the last three years in a row
  12. 12. bamboohr.com bizlibrary.com TIME TALENT ENERGY Time, Talent, Energy: Overcome Organizational Drag and Unleash Your Team’s Productive Power Harvard Business Review Press
  13. 13. bamboohr.com bizlibrary.com TIME TALENT ENERGY
  14. 14. bamboohr.com bizlibrary.com PERFORMANCE/ENERGY TIME / MATURITY Trigger Peak of Inflated Expectations Trough of Disillusionment Slope of Enlightenment Plateau of Productivity Gartner Hype Cycle
  15. 15. TIME EMPLOYEE ENGAGEMENT Date of Hire Peak of inflated expectations Trough of disillusionment Slope of enlightenment Plateau of productivity Employee Journey
  16. 16. TIME EMPLOYEE ENGAGEMENT Date of Hire Peak of inflated expectations Trough of disillusionment Slope of enlightenment Plateau of productivity Slope of Disengagement Slope of Re-engagement Trough of disengagement Employee Journey
  17. 17. bamboohr.com bizlibrary.com Employee Journey
  18. 18. bamboohr.com bizlibrary.com Moments of Peak Engagement At-Risk Employee Exit Points Employee Journey
  19. 19. bamboohr.com bizlibrary.com TreatmentOnboarding Engagement Diagnostics Treatment Engagement Diagnostics Employee Journey
  20. 20. bamboohr.com bizlibrary.com Life’s Journey
  21. 21. Life’s Journey The day you were born The day you find out why Ultimate Individual “Why”
  22. 22. bamboohr.com bizlibrary.com Life’s Journey Ultimate Individual “Why” The day you were born The day you find out why Your organization e Your employee The Orbit of Employee Engagement
  23. 23. bamboohr.com bizlibrary.com Orbit of Employee Engagement Moment of Peak Engagement (Flow) Departure / Disengagement Triggers Your Company e
  24. 24. bamboohr.com bizlibrary.com Your Company Departure / Disengagement Triggers Maximum Risk of Departure Decision to Re-engage Re-Entry Emotional Refueling Journey of Re-engagement Moment of Peak Engagement (Flow) Journey of Disengagement Optimal Employee Orbit (Circular) Disengagement Diagnostics Intervention Opportunities Maximum Emotional Sensitivity Lowest Gravitational Pulle Organizational Waste 20% Productive Power Orbit of Employee Engagement Emotional Distancing Escape Velocity
  25. 25. bamboohr.com bizlibrary.comJourney of Re-engagement Journey of Disengagement ee Orbit of Employee Engagement
  26. 26. bamboohr.com bizlibrary.com It’s all about engagement
  27. 27. Whatyou need togetworkdone Getting workdone Whatyou get fromwork Factors that fuelwork
  28. 28. bamboohr.com bizlibrary.com
  29. 29. bamboohr.com bizlibrary.com This is about both knowing where you’re going and caring about it. It’s having a clear destination, a higher cause, or a purpose. Objective WHAT YOU NEED TO GET WORK DONE INPUTS:
  30. 30. bamboohr.com bizlibrary.com Doing work that fits. Being tasked with work we love, are good at, and can succeed at. Alignment WHAT YOU NEED TO GET WORK DONE Competency Opportunity Passion The sweet spot INPUTS:
  31. 31. bamboohr.com bizlibrary.com Knowing what to do next, or just knowing how to move forward. Plan WHAT YOU NEED TO GET WORK DONE INPUTS:
  32. 32. bamboohr.com bizlibrary.com Having what you need to move forward, no roadblocks. Space WHAT YOU NEED TO GET WORK DONE Autonomy Ownership Permission Trust Empowerment Influence Tools Time Point me in the right direction, then get out of my way. INPUTS:
  33. 33. bamboohr.com bizlibrary.com Having impact. Getting things done and feeling like you’re making a difference. Contribution GETTING WORK DONE ACTION:
  34. 34. bamboohr.com bizlibrary.com Being able to measure progress, impact, and be accountable. Score GETTING WORK DONE ACTION:
  35. 35. bamboohr.com bizlibrary.com Having a sense of motion, of moving forward, making progress. Momentum GETTING WORK DONE People in motion tend to stay in motion, people at rest tend to stay at rest. ACTION:
  36. 36. bamboohr.com bizlibrary.com Feeling like you have skin in the game, or something to lose. Investment GETTING WORK DONE Loss Aversion ACTION:
  37. 37. bamboohr.com bizlibrary.com Feeling like you’re gaining mastery, or progressing personally or professionally. Growth WHAT YOU GET FROM WORK OUTPUT:
  38. 38. bamboohr.com bizlibrary.com Finding meaning, fulfillment, and a sense of purpose in what you do. Meaning WHAT YOU GET FROM WORK OUTPUT:
  39. 39. bamboohr.com bizlibrary.com Feeling appreciated, valued, and rewarded for your work. Total Rewards. Value WHAT YOU GET FROM WORK OUTPUT: Rewards Recognition Compensation
  40. 40. bamboohr.com bizlibrary.com Knowing who you are, what you’re capable of, and believing in yourself. Identity WHAT YOU GET FROM WORK OUTPUT: Functional Fixedness
  41. 41. bamboohr.com bizlibrary.com Knowing who you are, what you’re capable of, and believing in yourself. Identity WHAT YOU GET FROM WORK OUTPUT: Beliefs Results Behaviors
  42. 42. bamboohr.com bizlibrary.com Knowing who you are, what you’re capable of, and believing in yourself. Identity WHAT YOU GET FROM WORK OUTPUT: The two most important days in your life are the day you are born, and the day you find out why. Mark Twain
  43. 43. bamboohr.com bizlibrary.com Having a guide, a mentor, someone who believes in us, sees our value, challenges us, and shows us the way. Leadership FACTORS THAT FUEL WORK INFLUENCERS:
  44. 44. bamboohr.com bizlibrary.com Having connection and camaraderie and relationships, doing things with people you care about. Relationships FACTORS THAT FUEL WORK INFLUENCERS:
  45. 45. bamboohr.com bizlibrary.com This is about having surroundings that support and enable our effort. Culture, environmental cues, and a supportive ecosystem. Environment FACTORS THAT FUEL WORK INFLUENCERS:
  46. 46. bamboohr.com bizlibrary.com This is about having surroundings that support and enable our effort. Culture, environmental cues, and a supportive ecosystem. Environment FACTORS THAT FUEL WORK INFLUENCERS:
  47. 47. bamboohr.com bizlibrary.com Finding restoration and renewal through balance and moderation. Renewal FACTORS THAT FUEL WORK INFLUENCERS:
  48. 48. bamboohr.com bizlibrary.com TIME TALENT ENERGY
  49. 49. bamboohr.com bizlibrary.com Employee Lifetime Value eLTV Reducing Time-To-Value Increasing Time-In-Value Increasing Time-In-Role++
  50. 50. bamboohr.com bizlibrary.com Alignment (Competency): Do you feel like you are able to accomplish what you are being asked to do? Do you feel like your job is helping you to grow and progress in some important way? Alignment (Passion): Do you feel like you enjoy doing it? Plan: Is it clear what your next step is, and the one after that? Space: Do you have what you need to get your work done? Contribution: Do you feel like you're getting work done, and that the work you do matters? Score: Do you have a sense of whether or not you are winning or losing? Momentum: Does it feel like you're making progress and moving forward? Do you feel a sense of personal investment in your role? Objective (Personal): do you have something that you were ultimately working toward right now? Objective (Organizational): is it clear what value our organization is ultimately trying to provide? Do you feel a sense of purpose in the work you do every day? Do you feel the work you do is valued and recognized? Identity: Do you feel like the company's mission aligns to something you care about? Leadership: Do you have immediate access to someone who understands what you do, helps you when you get stuck, challenges you to be better, and mentors you on your way? Are there people at work that you care about personally? Do you feel like our culture is one that helps you be your best self? Do you feel you have a healthy work/life balance right now? Disengagement Diagnostic 0 101 2 3 4 5 6 7 8 9
  51. 51. bamboohr.com bizlibrary.com Emotional Capital is the most important capital in our organizations.
  52. 52. bamboohr.com bizlibrary.com Thank you! BambooHR Receive a free job posting on our ATS and full HRIS for one week. We will contact everyone within a few days to set this up. Start your free 30-day trial with BizLibrary BizLibrary www.bizlibrary.com
  53. 53. bamboohr.com bizlibrary.com Questions? Rusty Lindquist VP Product Marketing BambooHR Twitter: @RustyLindquist LinkedIn: …/in/rustylindquist

×