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20 most asked questions around soft skills

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Too often in hiring and managing employees do we only look at hard skills. But it's the softer skills that employees deal with daily. Here are the top 20 questions around soft skills in the workplace.

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20 most asked questions around soft skills

  1. 1. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Soft Skills Workplace ANSWERING THE 20 ABOUT MostAsked Questions in the
  2. 2. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Rusty Lindquist V P H C M S T R A T E G Y & I N S I G H T S B A M B O O H R @ r u s t y l i n d q u i s t r u s t y @ b a m b o o h r . c o m w w w . l i n k e d i n . c o m / i n / r u s t y l i n d q u i s t Michelle Reed C H I E F M A R K E T I N G O F F I C E R S K I L L S U R V E Y @ r e e d m i c h e l l e 1 3 m r e e d @ s k i l l s u r v e y . c o m w w w . l i n k e d i n . c o m / i n / r e e d m i c h e l l e 1 3
  3. 3. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Why is there so much clamor today around soft-skills?
  4. 4. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance * Source: CareerBuilder Flexible 51% Self Motivated 66% Strong Work Ethic 73%Dependable 73% Positive Attitude 72% Team-Oriented 60% Organized 57% Works Well Under Pressure 57% Effective Communicator 56% Confident 46% Hiring managers want more
  5. 5. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance of newly hired employees will fail within 18 months * Source: “Hire for Attitude” Forbes, January 23, 2012 † Source: “Hiring for attitude: Research & tools to skyrocket your success rate” Mark Murphy, Leadership IQ, 2012 for lack of soft skills – such as professionalism or ability to get along with others Resign yourself to this reality 89%46%
  6. 6. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance According to CareerBuilder: 77% of employers believe that soft skills are just as important as hard skills. Almost 20% said they were more important than hard skills.
  7. 7. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance What is the difference between hard skills and soft-skills?
  8. 8. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Hard Skills Skills that are learned to perform a specific job function and are more easily identifiable and quantifiable. Mostly about “what you know” VS Soft Skills Skills that are less tangible, and more associated with one’s traits or personality, that determine how we interact. Mostly about “how you act”.
  9. 9. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance EQ Emotional intelligence (EQ) is the “something” in each of us that is a bit intangible. It affects how we manage behavior, navigate social complexities, and make personal decisions that achieve positive results. Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships. Travis Bradberry Author, Emotional Intelligence 2.0
  10. 10. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Soft Skills: What are they?
  11. 11. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance What are the most important soft skills, and why?
  12. 12. Professionalism Interpersonal Skills Problem Solving and Adaptability Personal Value Commitment Managing Others Leadership True Predictors of Success Proficiency in a short list of competency areas, which focus on soft skills, are the true predictors of success in almost every job.
  13. 13. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance How do soft-skills impact culture?
  14. 14. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance
  15. 15. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Soft Skills: Cultural Fit
  16. 16. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Following a national survey of job seekers and HR professionals, 43% said that “cultural fit” was the single most important determining factor when making a new hire. “The Multi-Generational Job Search” -Millennial Branding & Beyond.com
  17. 17. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance How can you use soft- skills to assess cultural fit?
  18. 18. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Should you test for soft-skills when hiring? If so, how?
  19. 19. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance How do soft-skills impact employee performance and productivity?
  20. 20. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance 18th Century 19th Century 20th Century 21st Century Agricultural Age (farmers) Industrial Age (factory workers) Information Age (knowledge workers) Conceptual Age (creators and empathizers) Affluence Technology Globalization High Low Abundance Automation Asia Dan Pink A Whole New Mind
  21. 21. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance "HR today sits smack-dab in the middle of the most compelling competitive battleground in business, where companies deploy and fight over that most valuable of resources— workforce talent." -Matthew D. Breitfelder HBR: “Why did we ever go into HR”
  22. 22. –Ram Charan Best-selling Author, World-renowned Business Advisor
  23. 23. –Bersin by Deloitte
  24. 24. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Are soft-skills even more important than hard skills? If so, when?
  25. 25. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance What other outcomes do soft-skills impact?
  26. 26. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance
  27. 27. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Soft Skills: An Economic Necessity
  28. 28. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Studies have shown that a high emotional quotient (or EQ) boosts career success, entrepreneurial potential, leadership talent, health, relationship satisfaction, humor, and happiness. It is also the best antidote to work stress and it matters in every job — because all jobs involve dealing with people, and people with higher EQ are more rewarding to deal with. -HBR
  29. 29. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance While leaders need analytical competencies such as those associated with strategy, finance and all the planning processes, research on Emotional Intelligence suggests it is increasingly the "soft" skills that differentiate those who are highly successful from those who just get by. - “What makes a leader” HBR “
  30. 30. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance What can’t be replaced in any organization imaginable in the future is precisely what seems overlooked today: liberal arts skills, such as creativity, empathy, listening, and vision. These skills, not digital or technological ones, will hold the keys to a company’s future success. And yet companies aren’t hiring for them. This is a problem for today’s digital companies, and it’s only going to get worse. - Tom Perrault, Chief People Officer “
  31. 31. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Can you measure soft- skill competency? If so, how?
  32. 32. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance How do you identify (and record) soft-skills in your existing employees?
  33. 33. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Should soft-skill development become part of our professional development curriculum?
  34. 34. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance What is the impact of millennials on soft-skills in the workplace? Do they have more or less than their older counterparts?
  35. 35. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance How do soft-skills relate to or impact diversity?
  36. 36. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Can you hold people accountable for soft- skills? If so, how do you avoid subjectivity?
  37. 37. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance How do you identify soft-skills needed for a job? For a department?
  38. 38. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Should you talk about soft-skills on a job description? If so, how?
  39. 39. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance How do you check for soft-skills when calling references?
  40. 40. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Feedback related to past work performance is the single best predictor of future job success
  41. 41. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance “When the criterion was academic achievement or job performance, other-ratings yielded predictive validities substantially greater than and incremental to self-ratings.” Connelly & Ones, 2010, p. 1092 “Nothing in the science of prediction and selection beats observing actual performance in an equivalent role.” Peter Cappelli, Director, Center for Human Resources, The Wharton School
  42. 42. Job Specific Insights from References Better Compliance More Informed Hiring Decisions A different approach
  43. 43. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Studies and published reports are proof!
  44. 44. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Follow BambooHR and SkillSurvey on social media: bamboohr.com/blog | skillsurvey.com Thank you!
  45. 45. –Bersin by Deloitte
  46. 46. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance BambooHR Receive a free job posting on our ATS and full HRIS for one week. We will contact everyone within the next few days to set this up. Download our free eBook: Communicating Compensation: Your guide to tackling tough conversations about pay SkillSurvey
  47. 47. bamboohr.com skillsurvey.com How Soft-Skills Power Organizational Performance Rusty Lindquist V P H C M S T R A T E G Y & I N S I G H T S B A M B O O H R @ r u s t y l i n d q u i s t r u s t y @ b a m b o o h r . c o m w w w . l i n k e d i n . c o m / i n / r u s t y l i n d q u i s t Michelle Reed C H I E F M A R K E T I N G O F F I C E R S K I L L S U R V E Y @ r e e d m i c h e l l e 1 3 m r e e d @ s k i l l s u r v e y . c o m w w w . l i n k e d i n . c o m / i n / r e e d m i c h e l l e 1 3 Questions?

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